def post_conference():
response = VoiceResponse()
# Check if announcment should be played
if ccConfig['settings']['enableExitSurvey']:
response.say(ccConfig['settings']['messages']['surveyEntryMessage'],
voice=ccConfig['settings']['textToSpeech']['voice'])
response.redirect(HOSTNAME + "/get_survey", Method="POST")
# Check if announcment should be played
if ccConfig['settings']['enableExitMessage']:
response.say(ccConfig['settings']['messages']['exitMessage'],
voice=ccConfig['settings']['textToSpeech']['voice'])
return str(response)
def check_number():
response = VoiceResponse()
from_number = request.form.get('From')
if from_number not in get_blocklist():
response.redirect(
os.environ.get(
'REDIRECT_PATH',
'https://example.signalwire.com/laml-bins/55ab7685-e9c3-4449-b1f0-07ff083d041e'
))
else:
response.hangup()
return response.to_xml()
def start_voice():
response = VoiceResponse()
speech = request.form.get('SpeechResult')
digits = request.form.get('Digits')
print(speech)
print(digits)
if (speech == '1234' or digits == '1234'):
response.redirect('/ask')
else:
gather = Gather(input='speech dtmf', timeout=5, num_digits=4)
gather.say('Please say or enter your PIN')
response.append(gather)
return response.to_xml()
def perform_action():
response = VoiceResponse()
speech = request.form.get('SpeechResult')
digits = request.form.get('Digits')
replace = ''
if (speech == 'balance' or digits == '1'):
response.say('Your balance is: PLACEHOLDER')
replace = '<say-as interpret-as="currency">' + get_balance(
) + '</say-as>'
if (speech == 'credit' or digits == '2'):
response.say('Your credit card is due: PLACEHOLDER')
replace = '<say-as interpret-as="date" format="mdy">' + get_credit_card_due_date(
) + '</say-as>'
else:
response.redirect('/ask')
return response.to_xml().replace('PLACEHOLDER', replace)
def get_menu():
response = VoiceResponse()
# read menus from config
menus = ccConfig['settings']['menus']
# check to see if a default menu was specified, else default to "main"
menu = request.values.get("menu")
if menu not in menus:
menu = "main"
# read input_type variable
input_type = request.values.get("input_type")
# check if user input was provided via dtmf entry
if input_type == "dtmf":
# get digits pressed at menu
digits = request.values.get("Digits")
input_action = menus[menu][digits]["action"]
response.redirect(url=input_action)
response.hangup()
else:
# no user input was detected, so lets present a menu
gather = Gather(action='/get_menu' + "?menu=" + menu,
input='dtmf',
timeout="5",
method='POST',
numDigits="1")
# loop through menus and generate menu options
for key in menus[menu]:
print(key, '->', menus[menu][key]["verbiage"])
gather.say(menus[menu][key]["verbiage"],
voice=ccConfig['settings']['textToSpeech']['voice'])
# add menu to response
response.append(gather)
response.hangup()
# return response
return str(response)
def get_menu():
response = VoiceResponse()
# read menus from json file
with open('menus.json') as f:
menus = json.load(f)
# check to see if a default menu was specified, else default to "main"
menu = request.values.get("menu")
if menu not in menus:
menu = "main"
# read input_type variable
input_type = request.values.get("input_type")
# check if user input was provided via dtmf entry
if input_type == "dtmf":
# get digits pressed at menu
digits = request.values.get("Digits")
input_action = menus[menu][digits]["action"]
response.say("you pressed " + digits)
response.redirect(url=input_action)
response.hangup()
else:
# no user input was detected, so lets present a menu
gather = Gather(action='/get_menu' + "?menu=" + menu,
input='dtmf',
timeout="3",
method='GET')
# loop through menus and generate menu options
for key in menus[menu]:
print(key, '->', menus[menu][key]["verbiage"])
gather.say(menus[menu][key]["verbiage"])
# add menu to response
response.append(gather)
response.hangup()
# return response
return str(response)
def inbound_voice():
response = VoiceResponse()
# Check if call should be recorded
if ccConfig['settings']['enableRecording']:
enableRecording(str(request.values.get('CallSid')))
response.say(ccConfig['settings']['messages']['entryMessage'],
voice=ccConfig['settings']['textToSpeech']['voice'])
# Check if announcment should be played
if ccConfig['settings']['enableAnnouncment']:
response.say(ccConfig['settings']['messages']['announcmentMessage'],
voice=ccConfig['settings']['textToSpeech']['voice'])
# Redirect to the main menu set in config.json
response.redirect(HOSTNAME + "/get_menu?menu=" +
ccConfig['settings']['mainMenu'],
method="POST")
# return response
return str(response)
def wait_music_queue():
count = 0
if request.values.get('count'):
count = int(request.values.get('count')) + 1
response = VoiceResponse()
# Update the queueStats Logs
updateLogs('queueStats', request.values)
# Load the queueStatsMessage from config
queueStatsMessage = ccConfig['settings']['messages']['queueStatsMessage']
# Replace Template Vars With Values
queueStatsMessage = queueStatsMessage.replace(
"%QueuePosition%", str(request.values.get("QueuePosition")))
queueStatsMessage = queueStatsMessage.replace(
"%CurrentQueueSize%", str(request.values.get("CurrentQueueSize")))
queueStatsMessage = queueStatsMessage.replace(
"%AvgQueueTime%", str(request.values.get("AvgQueueTime")))
# If enabled play queueStats to caller on hold
response.say(queueStatsMessage,
voice=ccConfig['settings']['textToSpeech']['voice'])
if ccConfig['settings']['enableWaitingAds']:
if count < len(ccConfig['settings']['waitingAds']):
response.play(ccConfig['settings']['waitingAds'][count])
else:
count = 0
response.play(ccConfig['settings']['waitingAds'][count])
if ccConfig['settings']['enableWaitingMusic']:
for music in ccConfig['settings']['waitingMusics']:
response.play(music)
response.redirect(HOSTNAME + "/wait_music_queue?count=" + str(count),
method="POST")
return str(response)
def dial_prompt():
# Initialize VoiceResponse
response = VoiceResponse()
# check if user input was provided via dtmf entry
if "SpeechResult" in request.values:
# Read speech result
speech_result = request.values.get("SpeechResult")
# Validate Number Provided
number = re.sub("[^0-9]", "", speech_result)
# Make E164
if len(number) == 11:
number = "+" + number
# Assume US Number, Make E164
elif len(number) == 10:
number = "+1" + number
# We did not determine a valide phone number
else:
response.say(
"I am sorry, I did not understand you. Please try again.",
voice="man")
response.redirect("/dial-prompt")
return str(response)
# Prompt user
gather = Gather(action='/dial-verify?number_to_dial=' + number,
input='speech',
speechTimeout="auto",
timeout="10",
method='GET')
# Append say to gather to produce TTS
gather.say("We detectected " + speech_result +
" Would you like me to connect you? ")
# Append the gather
response.append(gather)
# Hangup the call
response.hangup()
else:
# Prompt user
gather = Gather(action='/dial-prompt',
input='speech',
speechTimeout="auto",
timeout="10",
method='GET')
# Append say to gather to produce TTS
gather.say("What number would you like to dial?")
# Append the gather
response.append(gather)
# Hangup the call
response.hangup()
# return response
return str(response)
