def post(self, request, *args, **kwargs):
from twilio.request_validator import RequestValidator
from temba.flows.models import FlowSession
signature = request.META.get("HTTP_X_TWILIO_SIGNATURE", "")
url = "https://" + request.get_host() + "%s" % request.get_full_path()
channel_uuid = kwargs.get("uuid")
call_sid = self.get_param("CallSid")
direction = self.get_param("Direction")
status = self.get_param("CallStatus")
to_number = self.get_param("To")
to_country = self.get_param("ToCountry")
from_number = self.get_param("From")
# Twilio sometimes sends un-normalized numbers
if to_number and not to_number.startswith("+") and to_country: # pragma: no cover
to_number, valid = URN.normalize_number(to_number, to_country)
# see if it's a twilio call being initiated
if to_number and call_sid and direction == "inbound" and status == "ringing":
# find a channel that knows how to answer twilio calls
channel = self.get_ringing_channel(uuid=channel_uuid)
if not channel:
response = VoiceResponse()
response.say("Sorry, there is no channel configured to take this call. Goodbye.")
response.hangup()
return HttpResponse(str(response))
org = channel.org
if self.get_channel_type() == "T" and not org.is_connected_to_twilio():
return HttpResponse("No Twilio account is connected", status=400)
client = self.get_client(channel=channel)
validator = RequestValidator(client.auth[1])
signature = request.META.get("HTTP_X_TWILIO_SIGNATURE", "")
url = "https://%s%s" % (request.get_host(), request.get_full_path())
if validator.validate(url, request.POST, signature):
from temba.ivr.models import IVRCall
# find a contact for the one initiating us
urn = URN.from_tel(from_number)
contact, urn_obj = Contact.get_or_create(channel.org, urn, channel)
flow = Trigger.find_flow_for_inbound_call(contact)
if flow:
call = IVRCall.create_incoming(channel, contact, urn_obj, channel.created_by, call_sid)
session = FlowSession.create(contact, connection=call)
call.update_status(
request.POST.get("CallStatus", None), request.POST.get("CallDuration", None), "T"
)
call.save()
FlowRun.create(flow, contact, session=session, connection=call)
response = Flow.handle_call(call)
return HttpResponse(str(response))
else:
# we don't have an inbound trigger to deal with this call.
response = channel.generate_ivr_response()
# say nothing and hangup, this is a little rude, but if we reject the call, then
# they'll get a non-working number error. We send 'busy' when our server is down
# so we don't want to use that here either.
response.say("")
response.hangup()
# if they have a missed call trigger, fire that off
Trigger.catch_triggers(contact, Trigger.TYPE_MISSED_CALL, channel)
# either way, we need to hangup now
return HttpResponse(str(response))
# check for call progress events, these include post-call hangup notifications
if request.POST.get("CallbackSource", None) == "call-progress-events":
if call_sid:
from temba.ivr.models import IVRCall
call = IVRCall.objects.filter(external_id=call_sid).first()
if call:
call.update_status(
request.POST.get("CallStatus", None), request.POST.get("CallDuration", None), "TW"
)
call.save()
return HttpResponse("Call status updated")
return HttpResponse("No call found")
return HttpResponse("Not Handled, unknown action", status=400) # pragma: no cover
def post(self, request, *args, **kwargs):
from twilio.request_validator import RequestValidator
from temba.flows.models import FlowSession
signature = request.META.get("HTTP_X_TWILIO_SIGNATURE", "")
url = "https://" + request.get_host() + "%s" % request.get_full_path()
channel_uuid = kwargs.get("uuid")
call_sid = self.get_param("CallSid")
direction = self.get_param("Direction")
status = self.get_param("CallStatus")
to_number = self.get_param("To")
to_country = self.get_param("ToCountry")
from_number = self.get_param("From")
# Twilio sometimes sends un-normalized numbers
if to_number and not to_number.startswith(
"+") and to_country: # pragma: no cover
to_number, valid = URN.normalize_number(to_number, to_country)
# see if it's a twilio call being initiated
if to_number and call_sid and direction == "inbound" and status == "ringing":
# find a channel that knows how to answer twilio calls
channel = self.get_ringing_channel(uuid=channel_uuid)
if not channel:
response = VoiceResponse()
response.say(
"Sorry, there is no channel configured to take this call. Goodbye."
)
response.hangup()
return HttpResponse(str(response))
org = channel.org
if self.get_channel_type(
) == "T" and not org.is_connected_to_twilio():
return HttpResponse("No Twilio account is connected",
status=400)
client = self.get_client(channel=channel)
validator = RequestValidator(client.auth[1])
signature = request.META.get("HTTP_X_TWILIO_SIGNATURE", "")
url = "https://%s%s" % (request.get_host(),
request.get_full_path())
if validator.validate(url, request.POST, signature):
from temba.ivr.models import IVRCall
# find a contact for the one initiating us
urn = URN.from_tel(from_number)
contact, urn_obj = Contact.get_or_create(
channel.org, urn, channel)
flow = Trigger.find_flow_for_inbound_call(contact)
if flow:
call = IVRCall.create_incoming(channel, contact, urn_obj,
channel.created_by,
call_sid)
session = FlowSession.create(contact, connection=call)
call.update_status(request.POST.get("CallStatus", None),
request.POST.get("CallDuration", None),
"T")
call.save()
FlowRun.create(flow,
contact,
session=session,
connection=call)
response = Flow.handle_call(call)
return HttpResponse(str(response))
else:
# we don't have an inbound trigger to deal with this call.
response = channel.generate_ivr_response()
# say nothing and hangup, this is a little rude, but if we reject the call, then
# they'll get a non-working number error. We send 'busy' when our server is down
# so we don't want to use that here either.
response.say("")
response.hangup()
# if they have a missed call trigger, fire that off
Trigger.catch_triggers(contact, Trigger.TYPE_MISSED_CALL,
channel)
# either way, we need to hangup now
return HttpResponse(str(response))
# check for call progress events, these include post-call hangup notifications
if request.POST.get("CallbackSource", None) == "call-progress-events":
if call_sid:
from temba.ivr.models import IVRCall
call = IVRCall.objects.filter(external_id=call_sid).first()
if call:
call.update_status(request.POST.get("CallStatus", None),
request.POST.get("CallDuration", None),
"TW")
call.save()
return HttpResponse("Call status updated")
return HttpResponse("No call found")
return HttpResponse("Not Handled, unknown action",
status=400) # pragma: no cover
def get(self, request, *args, **kwargs):
from temba.flows.models import FlowSession
from temba.ivr.models import IVRCall
action = kwargs["action"].lower()
request_body = force_text(request.body)
request_path = request.get_full_path()
request_method = request.method
request_uuid = kwargs["uuid"]
if action == "event":
if not request_body:
return HttpResponse("")
body_json = json.loads(request_body)
status = body_json.get("status", None)
duration = body_json.get("duration", None)
call_uuid = body_json.get("uuid", None)
conversation_uuid = body_json.get("conversation_uuid", None)
if call_uuid is None:
return HttpResponse("Missing uuid parameter, ignoring")
call = IVRCall.objects.filter(external_id=call_uuid).first()
if not call:
# try looking up by the conversation uuid (inbound calls start with that)
call = IVRCall.objects.filter(external_id=conversation_uuid).first()
if call:
call.external_id = call_uuid
call.save()
else:
response = dict(message="Call not found for %s" % call_uuid)
return JsonResponse(response)
channel = call.channel
channel_type = channel.channel_type
call.update_status(status, duration, channel_type)
call.save()
response = dict(
description="Updated call status", call=dict(status=call.get_status_display(), duration=call.duration)
)
event = HttpEvent(request_method, request_path, request_body, 200, json.dumps(response))
ChannelLog.log_ivr_interaction(call, "Updated call status", event)
if call.status == IVRCall.COMPLETED:
# if our call is completed, hangup
runs = FlowRun.objects.filter(connection=call)
for run in runs:
if not run.is_completed():
run.set_completed(exit_uuid=None)
return JsonResponse(response)
if action == "answer":
if not request_body:
return HttpResponse("")
body_json = json.loads(request_body)
from_number = body_json.get("from", None)
channel_number = body_json.get("to", None)
external_id = body_json.get("conversation_uuid", None)
if not from_number or not channel_number or not external_id:
return HttpResponse("Missing parameters, Ignoring")
# look up the channel
address_q = Q(address=channel_number) | Q(address=("+" + channel_number))
channel = Channel.objects.filter(address_q).filter(is_active=True, channel_type="NX").first()
# make sure we got one, and that it matches the key for our org
org_uuid = None
if channel:
org_uuid = channel.org.config.get(NEXMO_UUID, None)
if not channel or org_uuid != request_uuid:
return HttpResponse("Channel not found for number: %s" % channel_number, status=404)
urn = URN.from_tel(from_number)
contact, urn_obj = Contact.get_or_create(channel.org, urn, channel)
flow = Trigger.find_flow_for_inbound_call(contact)
if flow:
call = IVRCall.create_incoming(channel, contact, urn_obj, channel.created_by, external_id)
session = FlowSession.create(contact, connection=call)
FlowRun.create(flow, contact, session=session, connection=call)
response = Flow.handle_call(call)
channel_type = channel.channel_type
call.update_status("answered", None, channel_type)
event = HttpEvent(request_method, request_path, request_body, 200, str(response))
ChannelLog.log_ivr_interaction(call, "Incoming request for call", event)
return JsonResponse(json.loads(str(response)), safe=False)
else:
# we don't have an inbound trigger to deal with this call.
response = channel.generate_ivr_response()
# say nothing and hangup, this is a little rude, but if we reject the call, then
# they'll get a non-working number error. We send 'busy' when our server is down
# so we don't want to use that here either.
response.say("")
response.hangup()
# if they have a missed call trigger, fire that off
Trigger.catch_triggers(contact, Trigger.TYPE_MISSED_CALL, channel)
# either way, we need to hangup now
return JsonResponse(json.loads(str(response)), safe=False)
def get(self, request, *args, **kwargs):
from temba.flows.models import FlowSession
from temba.ivr.models import IVRCall
action = kwargs["action"].lower()
request_body = force_text(request.body)
request_path = request.get_full_path()
request_method = request.method
request_uuid = kwargs["uuid"]
if action == "event":
if not request_body:
return HttpResponse("")
body_json = json.loads(request_body)
status = body_json.get("status", None)
duration = body_json.get("duration", None)
call_uuid = body_json.get("uuid", None)
conversation_uuid = body_json.get("conversation_uuid", None)
if call_uuid is None:
return HttpResponse("Missing uuid parameter, ignoring")
call = IVRCall.objects.filter(external_id=call_uuid).first()
if not call:
# try looking up by the conversation uuid (inbound calls start with that)
call = IVRCall.objects.filter(
external_id=conversation_uuid).first()
if call:
call.external_id = call_uuid
call.save()
else:
response = dict(message="Call not found for %s" %
call_uuid)
return JsonResponse(response)
channel = call.channel
channel_type = channel.channel_type
call.update_status(status, duration, channel_type)
call.save()
response = dict(description="Updated call status",
call=dict(status=call.get_status_display(),
duration=call.duration))
event = HttpEvent(request_method, request_path, request_body, 200,
json.dumps(response))
ChannelLog.log_ivr_interaction(call, "Updated call status", event)
if call.status == IVRCall.COMPLETED:
# if our call is completed, hangup
runs = FlowRun.objects.filter(connection=call)
for run in runs:
if not run.is_completed():
run.set_completed(exit_uuid=None)
return JsonResponse(response)
if action == "answer":
if not request_body:
return HttpResponse("")
body_json = json.loads(request_body)
from_number = body_json.get("from", None)
channel_number = body_json.get("to", None)
external_id = body_json.get("conversation_uuid", None)
if not from_number or not channel_number or not external_id:
return HttpResponse("Missing parameters, Ignoring")
# look up the channel
address_q = Q(address=channel_number) | Q(address=("+" +
channel_number))
channel = Channel.objects.filter(address_q).filter(
is_active=True, channel_type="NX").first()
# make sure we got one, and that it matches the key for our org
org_uuid = None
if channel:
org_uuid = channel.org.config.get(NEXMO_UUID, None)
if not channel or org_uuid != request_uuid:
return HttpResponse("Channel not found for number: %s" %
channel_number,
status=404)
urn = URN.from_tel(from_number)
contact, urn_obj = Contact.get_or_create(channel.org, urn, channel)
flow = Trigger.find_flow_for_inbound_call(contact)
if flow:
call = IVRCall.create_incoming(channel, contact, urn_obj,
channel.created_by, external_id)
session = FlowSession.create(contact, connection=call)
FlowRun.create(flow, contact, session=session, connection=call)
response = Flow.handle_call(call)
channel_type = channel.channel_type
call.update_status("answered", None, channel_type)
event = HttpEvent(request_method, request_path, request_body,
200, str(response))
ChannelLog.log_ivr_interaction(call,
"Incoming request for call",
event)
return JsonResponse(json.loads(str(response)), safe=False)
else:
# we don't have an inbound trigger to deal with this call.
response = channel.generate_ivr_response()
# say nothing and hangup, this is a little rude, but if we reject the call, then
# they'll get a non-working number error. We send 'busy' when our server is down
# so we don't want to use that here either.
response.say("")
response.hangup()
# if they have a missed call trigger, fire that off
Trigger.catch_triggers(contact, Trigger.TYPE_MISSED_CALL,
channel)
# either way, we need to hangup now
return JsonResponse(json.loads(str(response)), safe=False)