def create(self, request, *args, **kwargs):
ticket = self.get_ticket(request, kwargs)
if isinstance(ticket, Ticket):
profile = request.user.get_profile()
if profile.has_permission(ticket, mode='x'):
context = _get_default_context(request)
agent = context['agent']
record = TicketRecord(sender=profile.get_contact())
record.record_type = 'manual'
if ticket.message:
record.message = ticket.message
form = TicketRecordForm(agent,
ticket,
request.data,
instance=record)
if form.is_valid():
record = form.save()
record.save()
record.set_user_from_request(request)
record.about.add(ticket)
ticket.set_last_updated()
return record
else:
self.status = 400
return form.errors
else:
return rc.FORBIDDEN
else:
return ticket
def create(self, request, *args, **kwargs):
ticket = self.get_ticket(request, kwargs)
if isinstance(ticket, Ticket):
profile = request.user.get_profile()
if profile.has_permission(ticket, mode="x"):
context = _get_default_context(request)
agent = context["agent"]
record = TicketRecord(sender=profile.get_contact())
record.record_type = "manual"
if ticket.message:
record.message = ticket.message
form = TicketRecordForm(agent, ticket, request.data, instance=record)
if form.is_valid():
record = form.save()
record.save()
record.set_user_from_request(request)
record.about.add(ticket)
ticket.set_last_updated()
return record
else:
self.status = 400
return form.errors
else:
return rc.FORBIDDEN
else:
return ticket
def check_create_permission(self, request, mode):
request.context = _get_default_context(request)
request.agent = request.context["agent"]
request.profile = request.user.get_profile()
request.queue = None
if "queue_id" in request.GET:
try:
request.queue = TicketQueue.objects.get(pk=request.GET["queue_id"])
except self.model.DoesNotExist:
return False
if not request.user.get_profile().has_permission(request.queue, mode="x"):
request.queue = None
return True
def check_create_permission(self, request, mode):
request.context = _get_default_context(request)
request.agent = request.context['agent']
request.profile = request.user.get_profile()
request.queue = None
if 'queue_id' in request.GET:
try:
request.queue = TicketQueue.objects.get(
pk=request.GET['queue_id'])
except self.model.DoesNotExist:
return False
if not request.user.get_profile().has_permission(request.queue,
mode='x'):
request.queue = None
return True
def check_instance_permission(self, request, inst, mode):
context = _get_default_context(request)
request.agent = context['agent']
request.queue = None
return request.user.get_profile().has_permission(inst, mode=mode)
def check_instance_permission(self, request, inst, mode):
context = _get_default_context(request)
request.agent = context["agent"]
request.queue = None
return request.user.get_profile().has_permission(inst, mode=mode)