async def language_change_interaction(self, ctx, db_user, user,
language_code, suggested_locale):
def check(payload: RawReactionActionEvent):
return payload.user_id == user.id and str(
payload.emoji) == '✅' and payload.guild_id is None
try:
payload = await self.bot.wait_for('raw_reaction_add',
timeout=86400,
check=check)
except asyncio.TimeoutError:
_ = get_translate_function(ctx, db_user.language)
await user.send(_("Your language preference wasn't changed."))
await ctx.message.add_reaction('❌')
await ctx.reply("Language change timed out.")
else:
async with user.dm_channel.typing():
db_user = await get_from_db(user, as_user=True)
db_user.language = language_code
await db_user.save()
_ = get_translate_function(ctx, language_code)
await user.send(
_("Your preferred language is now {new_language}.",
new_language=suggested_locale.get_display_name()))
await ctx.message.add_reaction('✅')
await ctx.reply("Language change accepted.")
async def get_translate_function(self, user_language=False):
language_code = await self.get_language_code(
user_language=user_language)
return get_translate_function(self,
language_code,
additional_kwargs={'ctx': self})
async def handle_auto_responses(self, message: discord.Message):
forwarding_channel = await self.get_or_create_channel(message.author)
content = message.content
user = message.author
db_user = await get_from_db(message.author, as_user=True)
language = db_user.language
_ = get_translate_function(self.bot, language)
if self.invites_regex.search(content):
dm_invite_embed = discord.Embed(
color=discord.Color.purple(),
title=_("This is not how you invite DuckHunt."))
dm_invite_embed.description = \
_("DuckHunt, like other discord bots, can't join servers by using an invite link.\n"
"You instead have to be a server Administrator and to invite the bot by following "
"[this guide](https://duckhunt.me/docs/bot-administration/admin-quickstart). If you need more help, "
"you can ask here and we'll get back to you.")
dm_invite_embed.set_footer(text=_("This is an automatic message."))
await self.send_mirrored_message(forwarding_channel,
user,
db_user=db_user,
embed=dm_invite_embed)
async def confirm(self, button: discord.ui.Button,
interaction: discord.Interaction):
await interaction.response.send_message('Closing...',
ephemeral=True)
db_user = await get_from_db(message.author, as_user=True)
ticket = await db_user.get_or_create_support_ticket()
ticket.close(
await get_from_db(interaction.user, as_user=True),
"Asked closed")
await ticket.save()
language = db_user.language
_ = get_translate_function(outer.bot, language)
close_embed = discord.Embed(
color=discord.Color.red(),
title=_("DM Closed"),
description=
_("Your support ticket was closed following your request and the history deleted. "
"Thanks for using DuckHunt DM support. "
"Keep in mind, sending another message here will open a new ticket!\n"
"In the meantime, here's a nice duck picture for you to look at !"
),
)
close_embed.add_field(
name=_("Support server"),
value=
_("For all your questions, there is a support server. "
"Click [here](https://duckhunt.me/support) to join."
))
file = await get_random_duck_file(outer.bot)
close_embed.set_image(url="attachment://random_duck.png")
async with forwarding_channel.typing():
await forwarding_channel.send(
content=
f"🚮 Deleting channel following a click by {interaction.user.name}#{interaction.user.discriminator}... Don't send messages anymore!"
)
try:
await message.author.send(file=file,
embed=close_embed)
except:
pass
await asyncio.sleep(5) # To let people stop writing
await outer.clear_caches(forwarding_channel)
await forwarding_channel.delete(
reason=
f"{interaction.user.name}#{interaction.user.discriminator} ({interaction.user.id}) closed the DM."
)
self.stop()
async def suggest_language(self, ctx: MyContext, *, language_code):
"""
Suggest a new language to the user. This will show them a prompt asking them if they want to switch to this new
language.
"""
await self.is_in_forwarding_channels(ctx)
user = await self.get_user(ctx.channel.name)
db_user = await get_from_db(user, as_user=True)
if db_user.language.casefold() == language_code.casefold():
await ctx.reply(
f"❌ The user language is already set to {db_user.language}")
return
try:
suggested_locale = Locale.parse(language_code)
except (babel.UnknownLocaleError, ValueError):
await ctx.reply(
"❌ Unknown locale. You need to provide a language code here, like `fr`, `es`, `en`, ..."
)
return
current_locale = Locale.parse(db_user.language)
_ = get_translate_function(ctx, language_code)
embed = discord.Embed(colour=discord.Colour.blurple(),
title=_("Language change offer"))
embed.description = _(
"DuckHunt support suggests you change your personal language "
"from {current_language} to {suggested_language}. This will translate "
"all the messages you get in private message from DuckHunt to {suggested_language}.",
current_language=current_locale.get_display_name(language_code),
suggested_language=suggested_locale.get_display_name(
language_code),
)
embed.set_author(name=f"{ctx.author.name}#{ctx.author.discriminator}",
icon_url=str(ctx.author.avatar_url))
embed.set_footer(text=_(
"Press ✅ to accept the change, or do nothing to reject. "
"Use the [dh!settings my_lang language_code] command in a game channel to edit later."
))
message = await user.send(embed=embed)
await message.add_reaction("✅")
# Do it, but don't block it
asyncio.ensure_future(
self.language_change_interaction(ctx, db_user, user, language_code,
suggested_locale))
await ctx.message.add_reaction("<a:typing:597589448607399949>")
async def close(self, ctx: MyContext, *, reason: str = None):
"""
Close the opened DM channel. Will send a message telling the user that the DM was closed.
"""
await self.is_in_forwarding_channels(ctx)
user = await self.get_user(ctx.channel.name)
db_user = await get_from_db(user, as_user=True)
ticket = await db_user.get_or_create_support_ticket()
ticket.close(await get_from_db(ctx.author, as_user=True), reason)
await ticket.save()
language = db_user.language
_ = get_translate_function(self.bot, language)
close_embed = discord.Embed(
color=discord.Color.red(),
title=_("DM Closed"),
description=_(
"Your support ticket was closed and the history deleted. "
"Thanks for using DuckHunt DM support. "
"Keep in mind, sending another message here will open a new ticket!\n"
"In the meantime, here's a nice duck picture for you to look at !",
ctx=ctx),
)
close_embed.add_field(
name=_("Support server"),
value=_("For all your questions, there is a support server. "
"Click [here](https://duckhunt.me/support) to join."))
file = await get_random_duck_file(self.bot)
close_embed.set_image(url="attachment://random_duck.png")
async with ctx.typing():
await ctx.send(
content="🚮 Deleting channel... Don't send messages anymore!")
try:
await user.send(file=file, embed=close_embed)
except:
pass
await asyncio.sleep(5) # To let people stop writing
await self.clear_caches(ctx.channel)
await ctx.channel.delete(
reason=
f"{ctx.author.name}#{ctx.author.discriminator} ({ctx.author.id}) closed the DM."
)
async def handle_support_message(self, message: discord.Message):
user = await self.get_user(message.channel.name)
db_user = await get_from_db(user, as_user=True)
language = db_user.language
self.bot.logger.info(
f"[SUPPORT] answering {user.name}#{user.discriminator} with a message from {message.author.name}#{message.author.discriminator}"
)
_ = get_translate_function(self.bot, language)
support_embed = discord.Embed(color=discord.Color.blurple(),
title="Support response")
support_embed.set_author(
name=f"{message.author.name}#{message.author.discriminator}",
icon_url=str(message.author.avatar_url))
support_embed.description = message.content
if len(message.attachments) == 1:
url = str(message.attachments[0].url)
if not message.channel.nsfw \
and (url.endswith(".webp") or url.endswith(".png") or url.endswith(".jpg")):
support_embed.set_image(url=url)
else:
support_embed.add_field(name="Attached", value=url)
elif len(message.attachments) > 1:
for attach in message.attachments:
support_embed.add_field(name="Attached", value=attach.url)
support_embed.add_field(
name=_("Attachments persistence"),
value=_(
"Images and other attached data to the message will get deleted "
"once your ticket is closed. "
"Make sure to save them beforehand if you wish."))
try:
await user.send(embed=support_embed)
except Exception as e:
await message.channel.send(
f"❌: {e}\nYou can use `dh!private_support close` to close the channel."
)
async def send_mirrored_message(self,
channel: discord.TextChannel,
user: discord.User,
db_user=None,
**send_kwargs):
self.bot.logger.info(
f"[SUPPORT] Sending mirror message to {user.name}#{user.discriminator}"
)
db_user = db_user or await get_from_db(user, as_user=True)
language = db_user.language
_ = get_translate_function(self.bot, language)
channel_message = await channel.send(**send_kwargs)
try:
await user.send(**send_kwargs)
except discord.Forbidden:
await channel_message.add_reaction(emoji="❌")
await channel.send(
content=
"❌ Couldn't send the above message, `dh!ps close` to close the channel."
)
async def background_loop(self):
"""
Check for age of the last message sent in the channel.
If it's too old, consider the channel inactive and close the ticket.
"""
category = await self.get_forwarding_category()
now = datetime.datetime.now()
one_day_ago = now - datetime.timedelta(days=1)
for ticket_channel in category.text_channels:
last_message_id = ticket_channel.last_message_id
if last_message_id:
# We have the ID of the last message, there is no need to fetch the API, since we can just extract the
# datetime from it.
last_message_time = snowflake_time(last_message_id)
else:
# For some reason, we couldn't get the last message, so we'll have to go the expensive route.
# In my testing, I didn't see it happen, but better safe than sorry.
try:
last_message = (await
ticket_channel.history(limit=1
).flatten())[0]
except IndexError:
# No messages at all.
last_message_time = now
else:
last_message_time = last_message.created_at
inactive_for = last_message_time - now
inactive_for_str = format_timedelta(inactive_for,
granularity='minute',
locale='en',
threshold=1.1)
self.bot.logger.debug(
f"[SUPPORT GARBAGE COLLECTOR] "
f"#{ticket_channel.name} has been inactive for {inactive_for_str}."
)
if last_message_time <= one_day_ago:
self.bot.logger.debug(f"[SUPPORT GARBAGE COLLECTOR] "
f"Deleting #{ticket_channel.name}...")
# The last message was sent a day ago, or more.
# It's time to close the channel.
async with ticket_channel.typing():
user = await self.get_user(ticket_channel.name)
db_user = await get_from_db(user, as_user=True)
ticket = await db_user.get_or_create_support_ticket()
ticket.close(
await get_from_db(self.bot.user, as_user=True),
"Automatic closing for inactivity.")
await ticket.save()
language = db_user.language
_ = get_translate_function(self.bot, language)
inactivity_embed = discord.Embed(
color=discord.Color.orange(),
title=_("DM Timed Out"),
description=
_("It seems like nothing has been said here for a long time, "
"so I've gone ahead and closed your ticket, deleting its history. "
"Thanks for using DuckHunt DM support. "
"If you need anything else, feel free to open a new ticket by sending a message "
"here."),
)
inactivity_embed.add_field(
name=_("Support server"),
value=
_("For all your questions, there is a support server. "
"Click [here](https://duckhunt.me/support) to join."
))
try:
await user.send(embed=inactivity_embed)
except:
pass
await self.clear_caches(ticket_channel)
await ticket_channel.delete(
reason=f"Automatic deletion for inactivity.")
async def handle_ticket_opening(self, channel: discord.TextChannel,
user: discord.User):
db_user: DiscordUser = await get_from_db(user, as_user=True)
ticket = await db_user.get_or_create_support_ticket()
await ticket.save()
await channel.send(
content=
f"Opening a DM channel with {user.name}#{user.discriminator} ({user.mention}).\n"
f"Every message in here will get sent back to them if it's not a bot message, "
f"DuckHunt command, and if it doesn't start with the > character.\n"
f"You can use many commands in the DM channels, detailed in "
f"`dh!help private_support`\n"
f"• `dh!ps close` will close the channel, sending a DM to the user.\n"
f"• `dh!ps tag tag_name` will send a tag to the user *and* in the channel. "
f"The two are linked, so changing pages in this channel "
f"will change the page in the DM too.\n"
f"• `dh!ps block` will block the user from opening further channels.\n"
f"• `dh!ps huh` should be used if the message is not a support request, "
f"and will silently close the channel.\n"
f"Attachments are supported in messages.\n\n"
f"Thanks for helping with the bot DM support ! <3")
players_data = await Player.all().filter(
member__user=db_user
).order_by("-last_giveback").select_related("channel").limit(5)
info_embed = discord.Embed(color=discord.Color.blurple(),
title="Support information")
info_embed.description = "Information in this box isn't meant to be shared outside of this channel, and is " \
"provided for support purposes only. \n" \
"Nothing was sent to the user about this."
info_embed.set_author(name=f"{user.name}#{user.discriminator}",
icon_url=str(user.avatar_url))
info_embed.set_footer(text="Private statistics")
ticket_count = await db_user.support_ticket_count()
info_embed.add_field(name="User language",
value=str(db_user.language),
inline=True)
if db_user.access_level_override != AccessLevel.DEFAULT:
info_embed.add_field(name="Access Level",
value=str(db_user.access_level_override.name),
inline=True)
fs_td = format_timedelta(db_user.first_seen - timezone.now(),
granularity="minute",
add_direction=True,
format="short",
locale="en")
info_embed.add_field(name="First seen", value=str(fs_td), inline=True)
info_embed.add_field(name="Tickets created",
value=str(ticket_count),
inline=True)
if ticket_count > 1:
last_ticket = await SupportTicket.filter(
user=db_user, closed=True).order_by(
'-opened_at').select_related('closed_by').first()
ftd = format_timedelta(last_ticket.closed_at - timezone.now(),
granularity="minute",
add_direction=True,
format="short",
locale="en")
value = f"Closed {ftd} by {last_ticket.closed_by.name}."
if last_ticket.close_reason:
value += f"\n{last_ticket.close_reason}"
info_embed.add_field(name="Previous ticket",
value=value,
inline=False)
for player_data in players_data:
if player_data.channel.enabled:
info_embed.add_field(
name=
f"#{player_data.channel} - {player_data.experience} exp",
value=
f"[Statistics](https://duckhunt.me/data/channels/{player_data.channel.discord_id}/{user.id})"
)
else:
info_embed.add_field(
name=f"#{player_data.channel} [DISABLED]",
value=
f"[Statistics](https://duckhunt.me/data/channels/{player_data.channel.discord_id}/{user.id}) - {player_data.experience} exp"
)
await channel.send(embed=info_embed)
_ = get_translate_function(self.bot, db_user.language)
welcome_embed = discord.Embed(color=discord.Color.green(),
title="Support ticket opened")
welcome_embed.description = \
_("Welcome to DuckHunt private messages support.\n"
"Messages here are relayed to a select group of volunteers and bot moderators to help you use the bot. "
"For general questions, we also have a support server "
"[here](https://duckhunt.me/support).\n"
"If you opened the ticket by mistake, just say `close` and we'll close it for you, otherwise, we'll get "
"back to you in a few minutes.")
welcome_embed.set_footer(
text=_("Support tickets are deleted after 24 hours of inactivity"))
try:
await user.send(embed=welcome_embed)
except discord.Forbidden:
await channel.send(
content=
"❌ It seems I can't send messages to the user, you might want to close the DM. "
"`dh!ps close`.")
