def client_availability():
response = _gather_voice("Please leave us your first and last name. " +
"How many clients you are looking to pick up. " +
"And what times you are available for new clients."
)
return twiml(response)
def client_payments():
response = _gather_voice("Please leave us your first and last name. " +
"The client\'s first and last name. " +
"and a brief description about the question or issue you have."
)
return twiml(response)
def _redirect_welcome():
response = VoiceResponse()
response.say("Returning to the main menu")
response.redirect(url_for('welcome'))
return twiml(response)
def _call_redirect():
response = VoiceResponse()
response.say("Redirecting to our agent. Please hold.")
response.dial(SMS_DESTINATION)
return twiml(response)
def _redirect_hangup():
response = VoiceResponse()
response.say(
"Thank you. We\'ll forward your message and have someone call you back. Goodbye.")
response.hangup()
return twiml(response)
def _no_input():
response = VoiceResponse()
response.say("We didn\'t receive any input. " +
"Returning to the main menu. ")
response.redirect(url_for('welcome'))
return twiml(response)
def menu():
selected_options = request.form["Digits"]
option_actions = {
'1': 'client_concerns',
'2': 'missed_shifts',
'3': 'client_payments',
'4': 'timesheet_questions',
'5': 'client_availability',
'6': 'other',
'0': 'welcome'
}
if selected_options in option_actions:
response = VoiceResponse()
response.redirect(url_for(option_actions[selected_options]))
return twiml(response)
return _redirect_welcome()
def welcome():
response = VoiceResponse()
with response.gather(
num_digits=1,
timeout=5,
action=url_for('menu'),
method="POST"
) as g:
g.say(message="Thanks for calling The Helper Bees support line. " +
"Please press 1 for concerns about a client. " +
"Press 2 for notifying us about missing your shift. " +
"Press 3 for questions about client payments. " +
"Press 4 for questions about your timesheet. " +
"Press 5 for inquiries on new client availability. " +
"For all other questions or concerns press 6. " +
"If you need me to repeat the options press 0. "
)
response.say('We didn\'t receive any input. Goodbye.')
return twiml(response)
def timesheet_questions():
response = _gather_voice("Please leave us your first and last name. " +
"and what questions or inquiries you have about your timesheet."
)
return twiml(response)
def other():
response = _gather_voice("Please leave us your first and last name. " +
"And a brief description about what issue or question you have."
)
return twiml(response)