def create_user(self, user):
# Temporary workaround as JIRA returns 500 error if user already exists
if self.use_old_api:
# old API has a bug that causes user active status to be set to False if includeInactive is passed as True
existing_support_user = self.manager.search_users(user.email)
else:
existing_support_user = self.manager.search_users(
user.email, includeInactive=True)
if existing_support_user:
active_user = [u for u in existing_support_user if u.active]
if not active_user:
raise SupportUserInactive()
logger.debug('Skipping user %s creation because it already exists',
user.email)
backend_customer = active_user[0]
else:
if self.use_old_api:
# add_user method returns boolean value therefore we need to fetch user object to find its key
self.manager.add_user(user.email,
user.email,
fullname=user.full_name,
ignore_existing=True)
backend_customer = self.manager.search_users(user.email)[0]
else:
backend_customer = self.manager.create_customer(
user.email, user.full_name)
try:
user.supportcustomer
except ObjectDoesNotExist:
support_customer = models.SupportCustomer(
user=user, backend_id=backend_customer.key)
support_customer.save()
def create_user(self, user):
# Temporary workaround as JIRA returns 500 error if user already exists
if self.use_old_api or self.use_teenage_api:
# old API has a bug that causes user active status to be set to False if includeInactive is passed as True
existing_support_user = self.manager.search_users(user.email)
else:
# user GDPR-compliant version of user search
existing_support_user = self.manager.waldur_search_users(
user.email, includeInactive=True)
if existing_support_user:
active_user = [u for u in existing_support_user if u.active]
if not active_user:
raise SupportUserInactive(
'Issue is not created because caller user is disabled.')
logger.debug('Skipping user %s creation because it already exists',
user.email)
backend_customer = active_user[0]
else:
if self.use_old_api:
backend_customer = self.manager.waldur_create_customer(
user.email, user.full_name)
else:
backend_customer = self.manager.create_customer(
user.email, user.full_name)
try:
user.supportcustomer
except ObjectDoesNotExist:
support_customer = models.SupportCustomer(
user=user, backend_id=self.get_user_id(backend_customer))
support_customer.save()