def test_get_queue_timeout_call_following_transfer_at_hour_border(self):
queue_logs = [
# New call in queue2
('2015-05-06 11:59:52.991930', '1430927991.36', 'queue2', 'NONE',
'ENTERQUEUE', '', '0612345678', '1', '', ''),
('2015-05-06 12:00:02.110492', '1430927991.36', 'queue2',
'Agent/1002', 'CONNECT', '10', '1430927992.37', '9', '', ''),
('2015-05-06 12:00:10.804470', '1430927991.36', 'queue2',
'Agent/1002', 'COMPLETECALLER', '10', '8', '1', '', ''),
# Agent/1002 blind txfer the call to queue1
('2015-05-06 12:00:10.883332', '1430927991.36', 'queue1', 'NONE',
'ENTERQUEUE', '', '0612345678', '1', '', ''),
('2015-05-06 12:00:25.887220', '1430927991.36', 'queue1',
'Agent/1001', 'RINGNOANSWER', '15000', '', '', '', ''),
('2015-05-06 12:00:29.197769', '1430927991.36', 'queue1', 'NONE',
'EXITWITHTIMEOUT', '1', '1', '20', '', ''),
]
for queue_log in queue_logs:
queue_log_dao.insert_entry(*queue_log)
timeout_at_11_oclock = list(
queue_log_dao.get_queue_timeout_call(
self.session, datetime(2015, 5, 6, 11, tzinfo=UTC),
datetime(2015, 5, 6, 11, 59, 59, 999999, tzinfo=UTC)))
timeout_at_12_oclock = list(
queue_log_dao.get_queue_timeout_call(
self.session, datetime(2015, 5, 6, 12, tzinfo=UTC),
datetime(2015, 5, 6, 12, 59, 59, 999999, tzinfo=UTC)))
assert_that(timeout_at_11_oclock, empty())
assert_that(timeout_at_12_oclock, has_length(1))
def test_get_queue_abandoned_call_no_enterqueue(self):
queue_logs = [
('2015-05-06 12:00:10', '1', 'queue1', 'NONE', 'ENTERQUEUE', '', '0612345678', '1', '', ''),
('2015-05-06 12:00:11', '1', 'queue1', 'NONE', 'ABANDON', '1', '1', '19', '', ''),
('2015-05-06 12:00:12', '2', 'queue1', 'NONE', 'ABANDON', '1', '1', '30', '', ''),
]
for queue_log in queue_logs:
queue_log_dao.insert_entry(*queue_log)
abandoned_at_12_oclock = list(queue_log_dao.get_queue_abandoned_call(self.session, datetime(2015, 5, 6, 12), datetime(2015, 5, 6, 12, 59, 59, 999999)))
assert_that(abandoned_at_12_oclock, has_length(1))
def test_insert_entry(self):
queue_log_dao.insert_entry('time', 'callid', 'queue', 'agent', 'event', '1', '2', '3', '4', '5')
result = [r for r in self.session.query(QueueLog).all()][0]
self.assertEqual(result.time, 'time')
self.assertEqual(result.callid, 'callid')
self.assertEqual(result.queuename, 'queue')
self.assertEqual(result.agent, 'agent')
self.assertEqual(result.event, 'event')
self.assertEqual(result.data1, '1')
self.assertEqual(result.data2, '2')
self.assertEqual(result.data3, '3')
self.assertEqual(result.data4, '4')
self.assertEqual(result.data5, '5')
def insert_entries(entries):
for entry in entries:
queue_log_dao.insert_entry(
entry['time'],
entry['callid'],
entry['queuename'],
entry['agent'],
entry['event'],
entry['data1'],
entry['data2'],
entry['data3'],
entry['data4'],
entry['data5']
)
def test_insert_entry(self):
queue_log_dao.insert_entry('time', 'callid', 'queue', 'agent', 'event',
'1', '2', '3', '4', '5')
result = [r for r in self.session.query(QueueLog).all()][0]
self.assertEqual(result.time, 'time')
self.assertEqual(result.callid, 'callid')
self.assertEqual(result.queuename, 'queue')
self.assertEqual(result.agent, 'agent')
self.assertEqual(result.event, 'event')
self.assertEqual(result.data1, '1')
self.assertEqual(result.data2, '2')
self.assertEqual(result.data3, '3')
self.assertEqual(result.data4, '4')
self.assertEqual(result.data5, '5')
def test_get_queue_abandoned_call_no_enterqueue(self):
queue_logs = [
('2015-05-06 12:00:10', '1', 'queue1', 'NONE', 'ENTERQUEUE', '',
'0612345678', '1', '', ''),
('2015-05-06 12:00:11', '1', 'queue1', 'NONE', 'ABANDON', '1', '1',
'19', '', ''),
('2015-05-06 12:00:12', '2', 'queue1', 'NONE', 'ABANDON', '1', '1',
'30', '', ''),
]
for queue_log in queue_logs:
queue_log_dao.insert_entry(*queue_log)
abandoned_at_12_oclock = list(
queue_log_dao.get_queue_abandoned_call(
self.session, datetime(2015, 5, 6, 12, tzinfo=UTC),
datetime(2015, 5, 6, 12, 59, 59, 999999, tzinfo=UTC)))
assert_that(abandoned_at_12_oclock, has_length(1))
def test_get_queue_timeout_call_following_transfer_at_hour_border(self):
queue_logs = [
# New call in queue2
('2015-05-06 11:59:52.991930', '1430927991.36', 'queue2', 'NONE', 'ENTERQUEUE', '', '0612345678', '1', '', ''),
('2015-05-06 12:00:02.110492', '1430927991.36', 'queue2', 'Agent/1002', 'CONNECT', '10', '1430927992.37', '9', '', ''),
('2015-05-06 12:00:10.804470', '1430927991.36', 'queue2', 'Agent/1002', 'COMPLETECALLER', '10', '8', '1', '', ''),
# Agent/1002 blind txfer the call to queue1
('2015-05-06 12:00:10.883332', '1430927991.36', 'queue1', 'NONE', 'ENTERQUEUE', '', '0612345678', '1', '', ''),
('2015-05-06 12:00:25.887220', '1430927991.36', 'queue1', 'Agent/1001', 'RINGNOANSWER', '15000', '', '', '', ''),
('2015-05-06 12:00:29.197769', '1430927991.36', 'queue1', 'NONE', 'EXITWITHTIMEOUT', '1', '1', '20', '', ''),
]
for queue_log in queue_logs:
queue_log_dao.insert_entry(*queue_log)
timeout_at_11_oclock = list(queue_log_dao.get_queue_timeout_call(self.session, datetime(2015, 5, 6, 11), datetime(2015, 5, 6, 11, 59, 59, 999999)))
timeout_at_12_oclock = list(queue_log_dao.get_queue_timeout_call(self.session, datetime(2015, 5, 6, 12), datetime(2015, 5, 6, 12, 59, 59, 999999)))
assert_that(timeout_at_11_oclock, empty())
assert_that(timeout_at_12_oclock, has_length(1))
def _insert_at(t):
queue_log_dao.insert_entry(t, 'hours', 'queue', 'agent', 'event')
def _insert_at(t):
queue_log_dao.insert_entry(t, 'hours', 'queue', 'agent', 'event')
