class ZenWorker(object):
def __init__(self, url, email, api, search_string):
self.zendesk = Zendesk(url, zdesk_email=email, zdesk_api=api)
self.barcode_re = re.compile(r"barcode\s(\d+)")
self.username_re = re.compile(r"assigned_to\s(\w+)")
self.search = search_string
self.me = self.zendesk.users_me()['user']
def run(self):
"""
Iterates through the tickets found by SEARCH_STRING and
"""
try:
result = self.zendesk.search(query=self.search, get_all_pages=True)
except Exception as exc:
logging.error("encountered an exception during a zendesk search: %s", str(exc))
return
logging.debug("found %s tickets in the queue", str(result['count']))
tickets = {}
# iterating over the tickets which haven't been touched
for ticket in result['results']:
try:
comments = self.zendesk.ticket_comments(ticket_id=ticket['id'])
except Exception as exc:
logging.error("encountered an error %s while trying to fetch comments "
"for ticket: %s", str(exc), str(ticket['id']))
# check if it's open and there's a cmment from a human
if ticket['status'] == 'open' and comments.get("count", 0) > 1: #and
#comments['comments'][-1].get('author_id') != self.me['id']):
logging.info("ticket %s is open and has comments", str(ticket['id']))
continue
# get the user, barcode and ticket id
user_match = self.username_re.search(ticket['description'])
barcode_match = self.barcode_re.search(ticket['description'])
if not (user_match and barcode_match):
continue
# TODO: uncomment
user = user_match.group(1)
barcode = barcode_match.group(1)
tickets[ticket['id']] = TicketData(user, barcode, ticket['status'])
return tickets
def update_ticket(self, ticket_id, message):
"""
Updates a ticket with given ticket_id with a message.
"""
data = {
"ticket": {
"id": ticket_id,
"comment": {
"public": True,
"body": message
}
}
}
response = self.zendesk.ticket_update(ticket_id, data)
logging.debug(response)
def zdeskNotify(self):
room = "55a12b9bb82d04e3b232a99c"
zendesk = Zendesk(**testconfig)
results = zendesk.search(query='type:ticket sort:desc', page=1)
for ticket in results['results']:
if ticket['status'] == 'solved':
#send message to ws
#print "Hey man problem resolved"
self.sayAnswer(room, "Андрей, мы нашли проблему и все исправили, пишите если опять будет регулярно повторяться проблема")
ticket_id = ticket['id']
data = {
"ticket": {
"id": ticket_id,
"status": "closed"
}
}
response = zendesk.ticket_update(ticket_id, data)
#self.sayAnswer(room, "ticket %s closed" % ticket_id)
print "tiket %s closed" % ticket_id
"ticket": {
"id": ticket_id,
"comment": {
"public": False,
"body": commentbody
}
}
}
# I like to add this separately, because it's not an uncommon use case
# to have an automated ticket update that may or may not have uploads.
if upload_token != "":
data['ticket']['comment']['uploads'] = [upload_token]
# Post the comment to the ticket, which should reference the upload
response = zendesk.ticket_update(ticket_id, data)
# Delete
zendesk.ticket_delete(id=ticket_id)
################################################################
# ORGANIZATIONS
################################################################
# List
zendesk.organizations_list()
# Create
new_org = {
'organization': {
"ticket": {
"id": ticket_id,
"comment": {
"public": False,
"body": commentbody
}
}
}
# I like to add this separately, because it's not an uncommon use case
# to have an automated ticket update that may or may not have uploads.
if upload_token != "":
data['ticket']['comment']['uploads'] = [upload_token]
# Post the comment to the ticket, which should reference the upload
response = zendesk.ticket_update(ticket_id, data)
# Delete
zendesk.ticket_delete(id=ticket_id)
################################################################
## ORGANIZATIONS
################################################################
# List
zendesk.organizations_list()
# Create
new_org = {'organization': {'name': 'Starbucks Corp'}}
result = zendesk.organization_create(data=new_org)
org_id = get_id_from_url(result)
