class Note(db.Model):
__tablename__ = 'note'
id = db.Column(db.Integer, primary_key=True)
text = db.Column(db.Text(2048), nullable=False)
at = db.Column(db.DateTime, nullable=False)
by_id = db.Column(db.Integer, db.ForeignKey('user.id'), nullable=False)
by = db.relationship('User')
ticket_id = db.Column(db.Integer, db.ForeignKey('ticket.id'))
ticket = db.relationship('Ticket')
class TicketAreaTransferEvent(TicketEvent):
__tablename__ = 'event_ticket_area_transfer'
id = db.Column(db.Integer,
db.ForeignKey('event_ticket.id'),
primary_key=True)
from_area_id = db.Column(db.Integer, db.ForeignKey('area.id'))
from_area = db.relationship('Area', foreign_keys=[from_area_id])
to_area_id = db.Column(db.Integer,
db.ForeignKey('area.id'),
nullable=False)
to_area = db.relationship('Area', foreign_keys=[to_area_id])
__mapper_args__ = {
'polymorphic_identity': 'event_ticket_area_transfer',
}
def __repr__(self):
return 'TicketAreaTransferEvent'
class Area(db.Model):
__tablename__ = 'area'
id = db.Column(db.Integer, primary_key=True)
name = db.Column(db.Unicode(32), nullable=False)
users = db.relationship("User",
secondary=user_area_assoc_table,
back_populates="areas")
def __str__(self):
return 'Area (%s)' % self.name
class TicketEvent(Event):
__tablename__ = 'event_ticket'
id = db.Column(db.Integer, db.ForeignKey('event.id'), primary_key=True)
ticket_id = db.Column(db.Integer, db.ForeignKey('ticket.id'))
ticket = db.relationship('Ticket', back_populates='events')
__mapper_args__ = {
'polymorphic_identity': 'event_ticket',
}
def __repr__(self):
return 'TicketEvent'
class TicketCloseEvent(TicketEvent):
__tablename__ = 'event_ticket_close'
id = db.Column(db.Integer,
db.ForeignKey('event_ticket.id'),
primary_key=True)
reason_id = db.Column(db.Integer, db.ForeignKey('ticket_close_reason.id'))
reason = db.relationship('TicketCloseReason')
__mapper_args__ = {
'polymorphic_identity': 'event_ticket_close',
}
def __repr__(self):
return 'TicketCloseEvent'
class TicketNoteAddedEvent(TicketEvent):
__tablename__ = 'event_ticket_note_added'
id = db.Column(db.Integer,
db.ForeignKey('event_ticket.id'),
primary_key=True)
note_id = db.Column(db.Integer, db.ForeignKey('note.id'), nullable=False)
note = db.relationship('Note')
__mapper_args__ = {
'polymorphic_identity': 'event_ticket_note_added',
}
def __repr__(self):
return 'TicketNoteAddedEvent'
class Event(db.Model):
__tablename__ = 'event'
id = db.Column(db.Integer, primary_key=True)
user_id = db.Column(db.Integer, db.ForeignKey('user.id'), nullable=False)
user = db.relationship('User')
at = db.Column(db.DateTime, nullable=False, default=datetime.now())
type = db.Column(db.String(50))
__mapper_args__ = {'polymorphic_identity': 'event', 'polymorphic_on': type}
def __repr__(self):
return 'Event'
class User(db.Model):
__tablename__ = 'user'
id = db.Column(db.Integer, primary_key=True)
user = db.Column(db.String(32), nullable=False)
name = db.Column(db.Unicode(32))
pwhash = db.Column(db.String(128))
access_admin = db.Column(db.Boolean(), default=False, nullable=False)
access_reports = db.Column(db.Boolean(), default=False, nullable=False)
access_close = db.Column(db.Boolean(), default=False, nullable=False)
active = db.Column(db.Boolean(), default=True, nullable=False)
areas = db.relationship("Area",
secondary=user_area_assoc_table,
back_populates="users")
auth = False
def is_authenticated(self):
return self.auth
def is_active(self):
return self.active
def is_anonymous(self):
return False
def get_id(self):
return self.id
def can_close(self):
return self.access_close
def is_admin(self):
return self.access_admin
def can_read_report(self):
return self.access_reports
def set_password(self, password):
self.pwhash = generate_password_hash(password)
def check_password(self, password):
return check_password_hash(self.pwhash, password)
def __str__(self):
return 'User (%s)' % self.name
class Ticket(db.Model):
__tablename__ = 'ticket'
id = db.Column(db.Integer, primary_key=True)
title = db.Column(db.Unicode(255), nullable=False)
text = db.Column(db.UnicodeText(2048))
current_area_id = db.Column(db.Integer,
db.ForeignKey('area.id'),
nullable=False)
current_area = db.relationship('Area')
created_at = db.Column(db.DateTime, nullable=False)
created_by_id = db.Column(db.Integer,
db.ForeignKey('user.id'),
nullable=False)
created_by = db.relationship('User', foreign_keys=[created_by_id])
owned_by_id = db.Column(db.Integer, db.ForeignKey('user.id'))
owned_by = db.relationship('User', foreign_keys=[owned_by_id])
is_closed = db.Column(db.Boolean, default=False)
zabbix_trigger_id = db.Column(db.Integer, default=0)
last_change = db.Column(db.DateTime, nullable=False)
events = db.relationship('TicketEvent', back_populates='ticket')
def touch(self):
self.last_change = datetime.now()
def add_note(self, by, text):
self.touch()
note = Note(text=text, at=datetime.now(), by=by, ticket=self)
db.session.add(note)
note_event = TicketNoteAddedEvent(
note=note,
ticket=self,
user=by,
at=datetime.now(),
)
db.session.add(note_event)
db.session.commit()
logger.info(u'%s added note to ticket #%d' % (by.user, self.id))
return note
def reopen(self, by):
self.touch()
note_event = TicketReopenEvent(
ticket=self,
user=by,
at=datetime.now(),
)
db.session.add(note_event)
db.session.commit()
logger.info(u'%s reopened ticket #%d' % (by.user, self.id))
return note
def take(self, by):
self.touch()
self.owned_by = by
event = TicketTakeEvent(user=by, ticket=self, at=datetime.now())
db.session.add(event)
db.session.commit()
logger.info(u'%s took ticket #%d' % (by.user, self.id))
def transfer_to(self, by, to_area):
self.touch()
event = TicketAreaTransferEvent(user=by,
ticket=self,
to_area=to_area,
from_area=self.current_area,
at=datetime.now())
db.session.add(event)
self.current_area = to_area
self.owned_by = None
db.session.commit()
logger.info(u'%s transfered ticket #%d to %s' %
(by.user, self.id, to_area.name))
def close(self, by, reason):
self.touch()
self.is_closed = True
event = TicketCloseEvent(user=by,
ticket=self,
at=datetime.now(),
reason=reason)
db.session.add(event)
db.session.commit()
logger.info(u'%s closed ticket #%d (%s)' %
(by.user, self.id, reason.reason))