def privmsg(self, nick, chan, msg):
actual_nick = nick.split("!")[0]
contact_channel = self.channel_cache.get(chan, None)
if not contact_channel or not msg.startswith("PanoptaOutage"): return
try: msg = msg.split(" ", 1)[1]
except: return
contact = contact_channel.contact
customer = contact.customer
outages = list(customer.active_outages)
self.log.info("received message from contact:customer %d:%d" % (contact.id, customer.id))
# reset the timeout so they stay connected 60 seconds longer
self.client.started = time.time()
msg = msg.encode("utf-8")
action, responses, extra = CS.outage_respond(chan, msg, outages=outages)
if action == "outage_log":
self.log.info("writing to outage log")
log_msg, outages = extra
log_msg = "%s from irc %s: \"%s\"" % (actual_nick, self.server, log_msg)
for outage in outages: outage.log(log_msg)
for response in responses:
helpers.msg(self.client, chan, response)
time.sleep(1)
def message(self, msg):
if msg['type'] != "chat":
body = str(msg.get("body", "")).strip()
self.log.info("unhandled message of type %s: %s, %r" % (msg['type'], body, msg))
return
body = str(msg["body"]).strip()
sender = str(msg["from"]).split("/")[0]
self.log.info("received message from %s: \"%s\"" % (sender, body))
channel = self.handle_cache.get(sender, None)
if not channel:
channel = masterdb.ContactChannel.selectBy(contact_info=sender)
if not channel.count(): return
channel = channel[0]
contact = channel.contact
customer = contact.customer
outages = list(customer.active_outages)
action, responses, extra = CS.outage_respond(sender, body, outages=outages)
if action == "outage_log":
self.log.info("writing to outage log")
log_msg, outages = extra
log_msg = "%s from gchat: \"%s\"" % (contact.fullname, log_msg)
for outage in outages: outage.log(log_msg)
response = "\n".join(responses)
msg.reply(response).send()
