def upcoming(self):
book = Data().getDeliveryBoardPending()
delbook = {str(book[item]): item for item in book}
data = list()
for issue in book.values():
try:
duedate = datetime.strptime(issue.fields.duedate[:10],
'%Y-%m-%d').date()
# assignee = issue.fields.assignee
except:
logging.info(
'issue {} has not duedate or assignee field'.format(issue))
continue
targetslot = (duedate - date.today()).days
status = issue.fields.status.name
if targetslot >= 10 and targetslot <= 30 and status != 'Closed':
data.append(issue)
messages = list()
for issue in data:
url = 'http://jira.fiware.org/browse/{}'.format(issue)
duedate = datetime.strptime(issue.fields.duedate[:10],
'%Y-%m-%d').date()
targetslot = (duedate - date.today()).days
summary = issue.fields.summary
displayName = issue.fields.assignee.displayName.strip()
nickName = self.contactBook.getNickName(displayName)
emailAddress = issue.fields.assignee.emailAddress
deliverable = delbook[str(issue)]
subject = 'FIWARE: Delivery Board : Coming deadline'
message = 'Dear {},'.format(nickName.encode('utf-8')) +\
"\n\nLet me remind you of deliverable {} associated with issue {} " \
"whose deadline is met in {} days.".format(deliverable, issue, targetslot) +\
"\nIssue Summary: {}".format(summary.encode('utf-8')) +\
"\nYou can access it at {}".format(url) +\
"\n\nThe Deliverable dashboard is available at\n\thttp://backlog.fiware.org/delivery/dashboard" +\
"\n\nI would appreciate you focused on providing deliverable {} on time.".format(deliverable) +\
'\n\nThanks in advance for cooperation!!' +\
'\n\nKind Regards,' +\
'\nFernando'
messages.append(
dict(issue=issue,
summary=summary.encode('utf-8'),
email=emailAddress,
nickname=nickName.encode('utf-8'),
displayname=displayName,
subject=subject,
body=message))
return messages
def answered(self):
messages = list()
for issue in Data().getOthersHelpDeskAnswered():
updated = datetime.strptime(issue.fields.updated[:10], '%Y-%m-%d').date()
noupdated = (date.today() - updated).days
if noupdated < 4:
continue
summary = issue.fields.summary
display_name = issue.fields.assignee.displayName.strip()
nickname = self.contactBook.getNickName(display_name)
email_address = issue.fields.assignee.emailAddress
channel = self.channels[issue.fields.components[0].name]
url = 'http://jira.fiware.org/browse/{}'.format(issue)
subject = 'FIWARE: Help Desk - {} Channel : Closed Issue?'.format(channel)
message = 'Dear {},'.format(nickname) +\
"\n\nI noticed issue {} has been Answered but no update happened in the last {} days."\
.format(issue, noupdated) +\
"\nI would appreciate you spent a minute to close it" \
"\n\tor if the exchange continues, please, update its progress in a comment" \
"\n\tor if there were a blocking condition, please, report it in a comment " \
"and evolve its status to Impeded." +\
"\n\nIssue Summary: {}".format(summary.encode('utf-8')) +\
"\nYou can access it at {}".format(url) +\
"\n\nIssues in the Help Desk - {0} Channel are available " \
"at\n\thttp://backlog.fiware.org/helpdesk/channel/{0}".format(channel) +\
'\n\nThanks in advance for cooperation!!' +\
'\n\nKind Regards,' +\
'\nFernando'
messages.append(dict(issue=issue,
summary=summary.encode('utf-8'),
email=email_address,
nickname=nickname,
displayname=display_name,
subject=subject,
body=message))
return messages
def open(self):
messages = list()
for issue in Data().getOthersHelpDeskOpen():
created = datetime.strptime(issue.fields.created[:10], '%Y-%m-%d').date()
unanswered = (date.today() - created).days
if unanswered <= 1:
continue
summary = issue.fields.summary
display_name = issue.fields.assignee.displayName.strip()
nickname = self.contactBook.getNickName(display_name)
email_address = issue.fields.assignee.emailAddress
channel = self.channels[issue.fields.components[0].name]
# status = issue.fields.status.name
url = 'http://jira.fiware.org/browse/{}'.format(issue)
subject = 'FIWARE: Help Desk - {} Channel : Open Issue'.format(channel)
message = 'Dear {},'.format(nickname) +\
"\n\nI noticed issue {} is still OPEN, i.e. not replied for {} days.".format(issue, unanswered) +\
"\nLet me remind you of our rule to reply in the first 24 hours during working days." +\
"\nI would appreciate you spent a minute to reply to this request and to evolve its status." +\
"\n\nIssue Summary: {}".format(summary.encode('utf-8')) +\
"\nYou can access it at {}".format(url) +\
"\n\nIssues in the Help Desk - {0} Channel are available " \
"at\n\thttp://backlog.fiware.org/helpdesk/channel/{0}".format(channel) +\
'\n\nThanks in advance for cooperation!!' +\
'\n\nKind Regards,' +\
'\nFernando'
messages.append(dict(issue=issue,
summary=summary.encode('utf-8'),
email=email_address,
nickname=nickname,
displayname=display_name,
subject=subject,
body=message))
return messages
def impeded(self):
messages = list()
for issue in Data().getLabHelpDeskImpeded():
updated = datetime.strptime(issue.fields.updated[:10], '%Y-%m-%d').date()
noupdated = (date.today() - updated).days
if noupdated < 7:
continue
summary = issue.fields.summary
display_name = issue.fields.assignee.displayName.strip()
nickname = self.contactBook.getNickName(display_name)
email_address = issue.fields.assignee.emailAddress
url = 'http://jira.fiware.org/browse/{}'.format(issue)
subject = 'FIWARE: Help Desk - Lab Channel : Impeded Issue?'
message = 'Dear {},'.format(nickname) +\
"\n\nI noticed issue {} is Impeded but no update happened in the last {} days."\
.format(issue, noupdated) +\
"\nI would appreciate you spent a minute to check its blocking condition persist:" \
"\n\tif so, please, add a comment stating it" \
"\n\tif not, please, get it back to In Progress, and address it" +\
"\n\nIssue Summary: {}".format(summary.encode('utf-8')) +\
"\nYou can access it at {}".format(url) +\
"\n\nIssues in the Help Desk - Lab Channel are available " \
"at\n\thttp://backlog.fiware.org/helpdesk/lab" +\
'\n\nThanks in advance for cooperation!!' +\
'\n\nKind Regards,' +\
'\nFernando'
messages.append(dict(issue=issue,
summary=summary.encode('utf-8'),
email=email_address,
nickname=nickname,
displayname=display_name,
subject=subject,
body=message))
return messages
def inProgress(self):
messages = list()
for issue in Data().getCoachesHelpDeskInProgress():
updated = datetime.strptime(issue.fields.updated[:10],
'%Y-%m-%d').date()
noupdated = (date.today() - updated).days
if noupdated < 7:
continue
summary = issue.fields.summary
displayName = issue.fields.assignee.displayName.strip()
nickName = self.contactBook.getNickName(displayName)
emailAddress = issue.fields.assignee.emailAddress
url = 'http://jira.fiware.org/browse/{}'.format(issue)
subject = 'FIWARE: Coaches Help Desk: stalled Issue?'
message = 'Dear {},'.format(nickName.encode('utf-8')) +\
"\n\nI noticed issue {} is In Progress but no update happened in the last {} days.".format(issue,
noupdated) +\
"\nI would appreciate you spent a minute to update it by reporting its progress in a comment" \
"\n\tor if there were a blocking condition, please, report it in a comment and evolve " \
"its status to Impeded." +\
"\n\tor if it was answered, please, evolve its status." +\
"\n\nIssue Summary: {}".format(summary.encode('utf-8')) +\
"\nYou can access it at {}".format(url) +\
"\n\nIssues in the Coaches Help Desk are available at\n\thttp://backlog.fiware.org/helpdesk/coaches" +\
'\n\nThanks in advance for cooperation!!' +\
'\n\nKind Regards,' +\
'\nFernando'
messages.append(
dict(issue=issue,
summary=summary.encode('utf-8'),
email=emailAddress,
nickname=nickName.encode('utf-8'),
displayname=displayName,
subject=subject,
body=message))
return messages
def answered(self):
messages = list()
for issue in Data().getAccountsDeskAnswered():
updated = datetime.strptime(issue.fields.updated[:10],
'%Y-%m-%d').date()
noupdated = (date.today() - updated).days
if noupdated < 7:
continue
summary = issue.fields.summary
displayName = issue.fields.assignee.displayName.strip()
nickName = self.contactBook.getNickName(displayName)
emailAddress = issue.fields.assignee.emailAddress
url = 'http://jira.fiware.org/browse/{}'.format(issue)
subject = 'FIWARE: Accounts Desk: Closed Issue?'
message = 'Dear {},'.format(nickName.encode('utf-8')) +\
"\n\nI noticed issue {} has been Answered but no update happened in the " \
"last {} days.".format(issue, noupdated) +\
"\nI would appreciate you spent a minute to close it" \
"\n\tor if the exchange continues, please, update its progress in a comment" \
"\n\nIssue Summary: {}".format(summary.encode('utf-8')) +\
"\nYou can access it at {}".format(url) +\
"\n\nIssues in the Accounts Desk are available at\n\thttp://backlog.fiware.org/lab/upgradeAccount" +\
'\n\nThanks in advance for cooperation!!' +\
'\n\nKind Regards,' +\
'\nFernando'
messages.append(
dict(issue=issue,
summary=summary.encode('utf-8'),
email=emailAddress,
nickname=nickName.encode('utf-8'),
displayname=displayName,
subject=subject,
body=message))
return messages
def open(self):
messages = list()
for issue in Data().getAccountsDeskOpen():
created = datetime.strptime(issue.fields.created[:10],
'%Y-%m-%d').date()
unanswered = (date.today() - created).days
if unanswered <= 1:
continue
summary = issue.fields.summary
displayName = issue.fields.assignee.displayName.strip()
nickName = self.contactBook.getNickName(displayName)
emailAddress = issue.fields.assignee.emailAddress
url = 'http://jira.fiware.org/browse/{}'.format(issue)
subject = 'FIWARE: Accounts Desk : Open Issue'
message = 'Dear {},'.format(nickName.encode('utf-8')) +\
"\n\nI noticed the issue {} is still OPEN, i.e. not replied for {} days.".format(issue, unanswered) +\
"\nLet me remind you of our rule to reply in the first 24 hours during working days." +\
"\nI would appreciate you spent a minute to reply to this request and to progress it " \
"on its workflow." +\
"\n\nIssue Summary: {}".format(summary.encode('utf-8')) +\
"\nYou can access it at {}".format(url) +\
"\n\nIssues in the Accounts Desk are available at\n\thttp://backlog.fiware.org/lab/upgradeAccount" +\
'\n\nThanks in advance for cooperation!!' +\
'\n\nKind Regards,' +\
'\nFernando'
messages.append(
dict(issue=issue,
summary=summary.encode('utf-8'),
email=emailAddress,
nickname=nickName.encode('utf-8'),
displayname=displayName,
subject=subject,
body=message))
return messages
