def remove(current_user, workspaceId, projectId):
"""
Remove Ticket By Id
"""
if request.content_type == 'application/json':
post_data = request.get_json()
if 'id' not in post_data:
return response('failed', 'Ticket Id required', 402)
else:
ticket = Ticket.get_by_id(post_data.get('id'))
if ticket:
ticket.delete_ticket(current_user)
res_payload = {
'id': ticket._id,
'firstName': ticket.firstName,
'lastName': ticket.lastName,
'category': ticket.category,
'status': ticket.status,
'notes': ticket.notes,
'channel': ticket.channel,
'createdOn': ticket.createdOn,
'phone': ticket.phone,
'email': ticket.email
}
return response_with_obj('success',
'Ticket deleted successfully',
res_payload, 200)
else:
response('failed', 'Ticket not found', 402)
else:
return response('failed', 'Content-type must be json', 402)
def patch(self, ticket_id):
"""
Update a single ticket
"""
# To do check if ticket is admin
schema = TicketSchema(partial=True)
update_data = request.get_json()
validated_update_data, errors = schema.load(update_data)
if errors:
return dict(status="fail", message=errors), 400
ticket = Ticket.get_by_id(ticket_id)
if not ticket:
return dict(status="fail",
message=f"Ticket with id {ticket_id} not found"), 404
updated_ticket = Ticket.update(ticket, **validated_update_data)
if not updated_ticket:
return dict(status='fail', message='Internal Server Error'), 500
return dict(status="success",
message="Ticket updated successfully"), 200
def delete(self, ticket_id):
"""
Delete a single ticket
"""
ticket = Ticket.get_by_id(ticket_id)
if not ticket:
return dict(status="fail",
message=f"Ticket with id {ticket_id} not found"), 404
deleted_ticket = ticket.delete()
if not deleted_ticket:
return dict(status='fail', message='Internal Server Error'), 500
return dict(status='success', message="Successfully deleted"), 200
def get(self, ticket_id):
"""
Getting individual ticket
"""
schema = TicketSchema()
ticket = Ticket.get_by_id(ticket_id)
if not ticket:
return dict(status="fail",
message=f"Ticket with id {ticket_id} not found"), 404
ticket_data, errors = schema.dumps(ticket)
if errors:
return dict(status="fail", message=errors), 500
return dict(status='success',
data=dict(ticket=json.loads(ticket_data))), 200
