def edit_ticket(ticket_id):
form = EditTicketForm(ticket_id=ticket_id)
ticket = FlicketTicket.query.filter_by(id=ticket_id).first()
if not ticket:
flash(gettext("Could not find ticket."), category="warning")
return redirect(url_for("flicket_bp.flicket_main"))
# check to see if topic is closed. ticket can't be edited once it's closed.
if is_ticket_closed(ticket.current_status.status):
return redirect(url_for("flicket_bp.ticket_view", ticket_id=ticket.id))
# check user is authorised to edit ticket. Currently, only admin or author can do this.
not_authorised = True
if ticket.user == g.user or g.user.is_admin:
not_authorised = False
if not_authorised:
flash(
gettext("You are not authorised to edit this ticket."), category="warning"
)
return redirect(url_for("flicket_bp.ticket_view", ticket_id=ticket_id))
if form.validate_on_submit():
ticket_id = FlicketTicketExt.edit_ticket(
ticket=ticket,
title=form.title.data,
user=g.user,
content=form.content.data,
requester=form.requester.data,
referee=form.referee.data,
requester_role=form.requester_role.data,
request_stage=1,
procedure_stage=form.procedure_stage.data,
domain=form.domain.data,
institute=form.institute.data,
files=request.files.getlist("file"),
days=form.days.data,
form_uploads=form.uploads.data,
)
flash("Ticket successfully edited.", category="success")
return redirect(url_for("flicket_bp.ticket_view", ticket_id=ticket_id))
form.content.data = ticket.content
form.requester.data = ticket.requester
form.referee.data = ticket.referee
form.requester_role.data = ticket.requester_role_id
form.procedure_stage.data = ticket.procedure_stage_id
form.title.data = ticket.title
form.domain.data = ticket.domain_id
form.institute.data = ticket.institute_id
form.days.data = ticket.days
title = gettext("Edit Ticket")
return render_template("flicket_edittopic.html", title=title, form=form)
def edit_ticket(ticket_id):
form = EditTicketForm(ticket_id=ticket_id)
ticket = FlicketTicket.query.filter_by(id=ticket_id).first()
if not ticket:
flash(gettext('Could not find ticket.'), category='warning')
return redirect(url_for('flicket_bp.flicket_main'))
# check to see if topic is closed. ticket can't be edited once it's closed.
if is_ticket_closed(ticket.current_status.status):
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket.id))
# check user is authorised to edit ticket. Currently, only admin or author can do this.
not_authorised = True
if ticket.user == g.user or g.user.is_admin:
not_authorised = False
if not_authorised:
flash(gettext('You are not authorised to edit this ticket.'), category='warning')
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket_id))
if form.validate_on_submit():
ticket_id = FlicketTicketExt.edit_ticket(
ticket=ticket,
title=form.title.data,
user=g.user,
content=form.content.data,
priority=form.priority.data,
category=form.category.data,
files=request.files.getlist("file"),
hours=form.hours.data,
form_uploads=form.uploads.data
)
flash('Ticket successfully edited.', category='success')
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket_id))
form.content.data = ticket.content
form.priority.data = ticket.ticket_priority_id
form.title.data = ticket.title
form.category.data = ticket.category_id
title = gettext('Edit Ticket')
return render_template('flicket_edittopic.html',
title=title,
form=form)
def edit_post(post_id):
form = EditReplyForm(post_id=post_id)
post = FlicketPost.query.filter_by(id=post_id).first()
if not post:
flash('Could not find post.', category='warning')
return redirect(url_for('flicket_bp.flicket_main'))
# check to see if topic is closed. ticket can't be edited once it's closed.
if is_ticket_closed(post.ticket.current_status.status):
return redirect(
url_for('flicket_bp.ticket_view', ticket_id=post.ticket.id))
# check user is authorised to edit post. Only author or admin can do this.
not_authorised = True
if post.user == g.user or g.user.is_admin:
not_authorised = False
if not_authorised:
flash('You are not authorised to edit this ticket.',
category='warning')
return redirect(
url_for('flicket_bp.ticket_view', ticket_id=post.ticket_id))
if form.validate_on_submit():
# stop closing of ticket via edit.
if form.status.data == 2:
flash('You can not edit and close ticket.')
# before we make any changes store the original post content in the history table if it has changed.
if post.modified_id:
history_id = post.modified_id
else:
history_id = post.user_id
if post.content != form.content.data:
history = FlicketHistory(original_content=post.content,
post=post,
date_modified=datetime.datetime.now(),
user_id=history_id)
db.session.add(history)
# loop through the selected uploads for deletion.
if len(form.uploads.data) > 0:
for i in form.uploads.data:
# get the upload document information from the database.
query = FlicketUploads.query.filter_by(id=i).first()
# define the full uploaded filename
the_file = os.path.join(app.config['ticket_upload_folder'],
query.filename)
if os.path.isfile(the_file):
# delete the file from the folder
os.remove(the_file)
db.session.delete(query)
post.content = form.content.data
post.modified = g.user
post.date_modified = datetime.datetime.now()
post.ticket.status_id = form.status.data
files = request.files.getlist("file")
upload_attachments = UploadAttachment(files)
if upload_attachments.are_attachements():
upload_attachments.upload_files()
# add files to database.
upload_attachments.populate_db(post)
db.session.commit()
flash('Post successfully edited.', category='success')
return redirect(
url_for('flicket_bp.ticket_view', ticket_id=post.ticket_id))
form.content.data = post.content
return render_template('flicket_editpost.html',
title='Flicket - Edit Post',
form=form)
def edit_ticket(ticket_id):
form = EditTicketForm(ticket_id=ticket_id)
ticket = FlicketTicket.query.filter_by(id=ticket_id).first()
if not ticket:
flash('Could not find ticket.', category='warning')
return redirect(url_for('flicket_bp.flicket_main'))
# check to see if topic is closed. ticket can't be edited once it's closed.
if is_ticket_closed(ticket.current_status.status):
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket.id))
# check user is authorised to edit ticket. Currently, only admin or author can do this.
not_authorised = True
if ticket.user == g.user or g.user.is_admin:
not_authorised = False
if not_authorised:
flash('You are not authorised to edit this ticket.', category='warning')
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket_id))
if form.validate_on_submit():
# before we make any changes store the original post content in the history table if it has changed.
if ticket.modified_id:
history_id = ticket.modified_id
else:
history_id = ticket.started_id
if ticket.content != form.content.data:
history = FlicketHistory(
original_content = ticket.content,
topic=ticket,
date_modified = datetime.datetime.now(),
user_id = history_id
)
db.session.add(history)
# loop through the selected uploads for deletion.
if len(form.uploads.data) > 0:
for i in form.uploads.data:
# get the upload document information from the database.
query = FlicketUploads.query.filter_by(id=i).first()
# define the full uploaded filename
the_file = os.path.join(app.config['ticket_upload_folder'], query.filename)
if os.path.isfile(the_file):
# delete the file from the folder
os.remove(the_file)
db.session.delete(query)
ticket_status = FlicketStatus.query.filter_by(status='open').first()
ticket_priority = FlicketPriority.query.filter_by(id=int(form.priority.data)).first()
ticket_category = FlicketCategory.query.filter_by(id=int(form.category.data)).first()
ticket.content = form.content.data
ticket.title = form.title.data
ticket.modified = g.user
ticket.date_modified = datetime.datetime.now()
ticket.current_status = ticket_status
ticket.ticket_priority = ticket_priority
ticket.category = ticket_category
files = request.files.getlist("file")
upload_attachments = UploadAttachment(files)
if upload_attachments.are_attachements():
upload_attachments.upload_files()
# add files to database.
upload_attachments.populate_db(ticket)
db.session.commit()
flash('Ticket successfully edited.', category='success')
return redirect(url_for('flicket_bp.ticket_view', ticket_id=ticket_id))
form.content.data = ticket.content
form.priority.data = ticket.ticket_priority_id
form.title.data = ticket.title
form.category.data = ticket.category_id
return render_template('flicket_edittopic.html',
title='Flicket - Edit Ticket',
form=form)
def edit_post(post_id):
form = EditReplyForm(post_id=post_id)
post = FlicketPost.query.filter_by(id=post_id).first()
if not post:
flash("Could not find post.", category="warning")
return redirect(url_for("flicket_bp.flicket_main"))
# check to see if topic is closed. ticket can't be edited once it's closed.
if is_ticket_closed(post.ticket.current_status.status):
return redirect(url_for("flicket_bp.ticket_view", ticket_id=post.ticket.id))
# check user is authorised to edit post. Only author or admin can do this.
not_authorised = True
if post.user == g.user or g.user.is_admin:
not_authorised = False
if not_authorised:
flash("You are not authorised to edit this ticket.", category="warning")
return redirect(url_for("flicket_bp.ticket_view", ticket_id=post.ticket_id))
if form.validate_on_submit():
# before we make any changes store the original post content in the history table if it has changed.
if post.modified_id:
history_id = post.modified_id
else:
history_id = post.user_id
if post.content != form.content.data:
history = FlicketHistory(
original_content=post.content,
post=post,
date_modified=datetime.datetime.now(),
user_id=history_id,
)
db.session.add(history)
# loop through the selected uploads for deletion.
if len(form.uploads.data) > 0:
for i in form.uploads.data:
# get the upload document information from the database.
query = FlicketUploads.query.filter_by(id=i).first()
# define the full uploaded filename
the_file = os.path.join(
app.config["ticket_upload_folder"], query.filename
)
if os.path.isfile(the_file):
# delete the file from the folder
os.remove(the_file)
db.session.delete(query)
post.content = form.content.data
post.modified = g.user
post.date_modified = datetime.datetime.now()
post.days = form.days.data
if post.ticket.request_stage_id != form.request_stage.data:
request_stage = FlicketRequestStage.query.get(form.request_stage.data)
post.ticket.request_stage = request_stage
add_action(
post.ticket,
"request_stage",
data={
"request_stage_id": request_stage.id,
"request_stage": request_stage.request_stage,
},
)
if post.ticket.procedure_stage_id != form.procedure_stage.data:
procedure_stage = FlicketProcedureStage.query.get(form.procedure_stage.data)
post.ticket.procedure_stage = procedure_stage
add_action(
post.ticket,
"procedure_stage",
data={
"procedure_stage_id": procedure_stage.id,
"procedure_stage": procedure_stage.procedure_stage,
},
)
files = request.files.getlist("file")
upload_attachments = UploadAttachment(files)
if upload_attachments.are_attachments():
upload_attachments.upload_files()
# add files to database.
upload_attachments.populate_db(post)
db.session.commit()
flash("Post successfully edited.", category="success")
return redirect(url_for("flicket_bp.ticket_view", ticket_id=post.ticket_id))
form.content.data = post.content
form.days.data = post.days
form.request_stage.data = post.ticket.request_stage_id
form.procedure_stage.data = post.ticket.procedure_stage_id
return render_template("flicket_editpost.html", title="Edit Post", form=form)
