def validate_tickets_create(cmd, namespace):
_validate_problem_classification_name(namespace.problem_classification)
if is_technical_ticket(
parse_support_area_path(
namespace.problem_classification)["service_name"]):
_validate_resource_name(cmd, namespace.technical_resource)
_validate_ticket_name(cmd, namespace.ticket_name)
def create_support_tickets(cmd,
client,
ticket_name=None,
problem_classification=None,
title=None,
description=None,
severity=None,
start_time=None,
require_24_by_7_response=None,
contact_first_name=None,
contact_last_name=None,
contact_method=None,
contact_email=None,
contact_additional_emails=None,
contact_phone_number=None,
contact_timezone=None,
contact_country=None,
contact_language=None,
technical_resource=None,
quota_change_version=None,
quota_change_subtype=None,
quota_change_regions=None,
quota_change_payload=None,
partner_tenant_id=None):
service_name = parse_support_area_path(
problem_classification)["service_name"]
service = "/providers/Microsoft.Support/services/{0}".format(service_name)
contactBody = {}
contactBody["first_name"] = contact_first_name
contactBody["last_name"] = contact_last_name
contactBody["preferred_contact_method"] = contact_method
contactBody["primary_email_address"] = contact_email
contactBody["additional_email_addresses"] = contact_additional_emails
contactBody["phone_number"] = contact_phone_number
contactBody["preferred_time_zone"] = contact_timezone
contactBody["country"] = contact_country
contactBody["preferred_support_language"] = contact_language
body = {}
body["description"] = description
body["problem_classification_id"] = problem_classification
body["severity"] = severity
body["contact_details"] = contactBody
body["title"] = title
body["service_id"] = service
body[
"require24_x7_response"] = require_24_by_7_response if require_24_by_7_response is not None else False
start_date_time = start_time if start_time is not None else datetime.now()
start_date_time = start_date_time.strftime("%Y-%m-%dT%H:%M:%SZ")
body["problem_start_time"] = start_date_time
if is_quota_ticket(service) and quota_change_version is not None:
quotaBody = {}
quotaBody["quota_change_request_sub_type"] = quota_change_subtype
quotaBody["quota_change_request_version"] = quota_change_version
quota_change_requests = []
if quota_change_regions is not None and quota_change_payload is not None:
for (region, payload) in zip(quota_change_regions,
quota_change_payload):
quota_change_requests.append({
"region": region,
"payload": payload
})
quotaBody["quota_change_requests"] = quota_change_requests
body["quota_ticket_details"] = quotaBody
if is_technical_ticket(service) and technical_resource is not None:
body["technical_ticket_details"] = {"resource_id": technical_resource}
logger.debug("Sending create request with below payload: ")
logger.debug(json.dumps(body, indent=4))
if partner_tenant_id is not None:
external_bearer_token = get_bearer_token(cmd, partner_tenant_id)
return client.begin_create(
support_ticket_name=ticket_name,
create_support_ticket_parameters=body,
headers={'x-ms-authorization-auxiliary': external_bearer_token})
return client.begin_create(support_ticket_name=ticket_name,
create_support_ticket_parameters=body)