def close_incident(incident: Incident, user_id: str, message: str):
comms_channel = CommsChannel.objects.get(incident=incident)
action_list = Action.objects.filter(incident=incident)
if incident.is_closed():
comms_channel.post_in_channel(
f"This incident was already closed at {incident.end_time.strftime('%Y-%m-%d %H:%M:%S')}"
)
return True, None
incident.end_time = datetime.now()
incident.save()
comms_channel.post_in_channel(
f"This incident has been closed! 📖 -> 📕")
if action_list.exists():
get_action(incident, user_id, message)
else:
comms_channel.post_in_channel(
f"There are no actions for this incident.\n You can still add one by using `@Incident Bot action ...`"
)
comms_channel.archive_button(comms_channel.channel_id)
return True, None
def update_summary(incident: Incident, user_id: str, message: str):
comms_channel = CommsChannel.objects.get(incident=incident)
previous_summary = incident.summary
incident.summary = message
incident.save()
comms_channel.post_in_channel(
f"The description has been updated to *{incident.summary}*")
return True, None
def set_squad(incident: Incident, user_id: str, message: str):
for squad_id, squad_name in Incident.SQUADS:
if (squad_name in message) or (squad_id in message):
incident.squad = squad_name
incident.save()
return True, None
return False, None
def set_incident_lead(incident: Incident, user_id: str, message: str):
assignee = reference_to_id(message) or user_id
name = get_user_profile(assignee)['name']
user = GetOrCreateSlackExternalUser(external_id=assignee,
display_name=name)
incident.lead = user
incident.save()
return True, None
def update_impact(incident: Incident, user_id: str, message: str):
comms_channel = CommsChannel.objects.get(incident=incident)
previous_impact = incident.impact
incident.impact = message
incident.save()
comms_channel.post_in_channel(
f"Impact changed from *{previous_impact}* to *{incident.impact}*")
return True, None
def set_severity(incident: Incident, user_id: str, message: str):
for sev_id, sev_name in Incident.SEVERITIES:
# look for sev name (e.g. critical) or sev id (1)
if (sev_name in message) or (sev_id in message):
incident.severity = sev_id
incident.save()
return True, None
return False, None
def set_incident_lead(incident: Incident, user_id: str, message: str):
comms_channel = CommsChannel.objects.get(incident=incident)
assignee = reference_to_id(message) or user_id
name = get_user_profile(assignee)['name']
user = GetOrCreateSlackExternalUser(external_id=assignee,
display_name=name)
incident.lead = user
incident.save()
comms_channel.post_in_channel(
f"The incident lead has been changed to {name}")
return True, None
def set_severity(incident: Incident, user_id: str, message: str):
comms_channel = CommsChannel.objects.get(incident=incident)
for sev_id, sev_name in Incident.SEVERITIES:
# look for sev name (e.g. critical) or sev id (1)
if (sev_name in message) or (sev_id in message):
incident.severity = sev_id
incident.save()
comms_channel.post_in_channel(
f"The incident severity has been changed to {sev_name}")
return True, None
return False, None
def remind_close_incident(incident: Incident):
try:
comms_channel = CommsChannel.objects.get(incident=incident)
if not incident.is_closed():
comms_channel.post_in_channel(
":timer_clock: This incident has been running a long time. Can it be closed now?"
)
elif incident.is_closed():
comms_channel.post_in_channel(
":timer_clock: This incident has been closed for a long time. Can the channel be archived?"
)
except CommsChannel.DoesNotExist:
pass
def remind_close_incident(incident: Incident):
try:
comms_channel = CommsChannel.objects.get(incident=incident)
if not incident.is_closed():
comms_channel.post_in_channel(":timer_clock: This incident has been running a long time. Can it be closed now? Remember to pin important messages in order to create the timeline.")
except CommsChannel.DoesNotExist:
pass
def close_incident(incident: Incident, user_id: str, message: str):
comms_channel = CommsChannel.objects.get(incident=incident)
if incident.is_closed():
comms_channel.post_in_channel(
f"This incident was already closed at {incident.end_time.strftime('%Y-%m-%d %H:%M:%S')}"
)
return True, None
incident.end_time = datetime.now()
incident.save()
comms_channel.post_in_channel(
f"This incident has been closed! 📖 -> 📕")
return True, None
def set_severity(incident: Incident, user_id: str, message: str):
duration = incident.duration()
comms_channel = CommsChannel.objects.get(incident=incident)
comms_channel.post_in_channel(f"The incident has been running for {duration}")
return True, None
def remind_client_comms(incident: Incident):
try:
comms_channel = CommsChannel.objects.get(incident=incident)
if not incident.is_closed() and incident.severity < "4":
comms_channel.post_in_channel(
"Has the client been updated? :shrug:")
except CommsChannel.DoesNotExist:
pass
def remind_status_page(incident: Incident):
try:
comms_channel = CommsChannel.objects.get(incident=incident)
if not incident.is_closed() and incident.severity < "4":
comms_channel.post_in_channel(
":statuspage: Do we need to put up a statuspage? To do so, use the command `@Incident Bot statuspage`"
)
except CommsChannel.DoesNotExist:
pass
def set_incident_lead(incident: Incident, user_id: str, message: str):
assignee = reference_to_id(message)
incident.lead = assignee or user_id
incident.save()
return True, None
def update_impact(incident: Incident, user_id: str, message: str):
incident.impact = message
incident.save()
return True, None
def update_summary(incident: Incident, user_id: str, message: str):
incident.summary = message
incident.save()
return True, None
