def process_message(self, mail):
if mail.from_email == self.settings.email_id:
return
name = frappe.db.get_value("Job Applicant",
{"email_id": mail.from_email}, "name")
if name:
applicant = frappe.get_doc("Job Applicant", name)
if applicant.status != "Rejected":
applicant.status = "Open"
applicant.ignore_permissions = True
applicant.save()
else:
name = (mail.from_real_name and (mail.from_real_name + " - ") or "") \
+ mail.from_email
applicant = frappe.get_doc({
"creation": mail.date,
"doctype": "Job Applicant",
"applicant_name": name,
"email_id": mail.from_email,
"status": "Open"
})
applicant.ignore_permissions = True
applicant.ignore_mandatory = True
applicant.insert()
mail.save_attachments_in_doc(applicant)
_make(content=mail.content,
sender=mail.from_email,
subject=mail.subject or "No Subject",
doctype="Job Applicant",
name=applicant.name,
sent_or_received="Received")
def process_message(self, mail):
if mail.from_email == self.settings.email_id:
return
name = frappe.db.get_value("Job Applicant", {"email_id": mail.from_email},
"name")
if name:
applicant = frappe.get_doc("Job Applicant", name)
if applicant.status!="Rejected":
applicant.status = "Open"
applicant.ignore_permissions = True
applicant.save()
else:
name = (mail.from_real_name and (mail.from_real_name + " - ") or "") \
+ mail.from_email
applicant = frappe.get_doc({
"creation": mail.date,
"doctype":"Job Applicant",
"applicant_name": name,
"email_id": mail.from_email,
"status": "Open"
})
applicant.ignore_permissions = True
applicant.ignore_mandatory = True
applicant.insert()
mail.save_attachments_in_doc(applicant)
_make(content=mail.content, sender=mail.from_email, subject=mail.subject or "No Subject",
doctype="Job Applicant", name=applicant.name, sent_or_received="Received")
def add_support_communication(subject, content, sender, docname=None, mail=None):
if docname:
ticket = frappe.get_doc("Support Ticket", docname)
ticket.status = 'Open'
ticket.ignore_permissions = True
ticket.save()
else:
ticket = frappe.get_doc(decode_dict({
"doctype":"Support Ticket",
"description": content,
"subject": subject,
"raised_by": sender,
"content_type": mail.content_type if mail else None,
"status": "Open",
}))
ticket.ignore_permissions = True
ticket.ignore_mandatory = True
ticket.insert()
_make(content=content, sender=sender, subject = subject,
doctype="Support Ticket", name=ticket.name,
date=mail.date if mail else today(), sent_or_received="Received")
if mail:
mail.save_attachments_in_doc(ticket)
return ticket
def add_support_communication(subject, content, sender, docname=None, mail=None):
if docname:
ticket = frappe.get_doc("Support Ticket", docname)
ticket.status = 'Open'
ticket.ignore_permissions = True
ticket.save()
else:
ticket = frappe.get_doc(decode_dict({
"doctype":"Support Ticket",
"description": content,
"subject": subject,
"raised_by": sender,
"content_type": mail.content_type if mail else None,
"status": "Open",
}))
ticket.ignore_permissions = True
ticket.ignore_mandatory = True
ticket.insert()
_make(content=content, sender=sender, subject = subject,
doctype="Support Ticket", name=ticket.name,
date=mail.date if mail else today(), sent_or_received="Received")
if mail:
mail.save_attachments_in_doc(ticket)
return ticket
def add_reply(ticket, message):
if not message:
raise frappe.throw(_("Please write something"))
bean = frappe.bean("Support Ticket", ticket)
if bean.doc.raised_by != frappe.session.user:
raise frappe.throw(_("You are not allowed to reply to this ticket."), frappe.PermissionError)
from frappe.core.doctype.communication.communication import _make
_make(content=message, sender=bean.doc.raised_by, subject = bean.doc.subject,
doctype="Support Ticket", name=bean.doc.name,
date=today())
def add_sales_communication(subject, content, sender, real_name, mail=None,
status="Open", date=None):
lead_name = frappe.db.get_value("Lead", {"email_id": sender})
contact_name = frappe.db.get_value("Contact", {"email_id": sender})
if not (lead_name or contact_name):
# none, create a new Lead
lead = frappe.get_doc({
"doctype":"Lead",
"lead_name": real_name or sender,
"email_id": sender,
"status": status,
"source": "Email"
})
lead.ignore_permissions = True
lead.ignore_mandatory = True
lead.insert()
lead_name = lead.name
parent_doctype = "Contact" if contact_name else "Lead"
parent_name = contact_name or lead_name
message = _make(content=content, sender=sender, subject=subject,
doctype = parent_doctype, name = parent_name, date=date, sent_or_received="Received")
if mail:
# save attachments to parent if from mail
doc = frappe.get_doc(parent_doctype, parent_name)
mail.save_attachments_in_doc(doc)
def add_reply(ticket, message):
if not message:
raise frappe.throw(_("Please write something"))
doc = frappe.get_doc("Support Ticket", ticket)
if doc.raised_by != frappe.session.user:
raise frappe.throw(_("You are not allowed to reply to this ticket."),
frappe.PermissionError)
from frappe.core.doctype.communication.communication import _make
_make(content=message,
sender=doc.raised_by,
subject=doc.subject,
doctype="Support Ticket",
name=doc.name,
date=today())
def add_sales_communication(subject,
content,
sender,
real_name,
mail=None,
status="Open",
date=None):
lead_name = frappe.db.get_value("Lead", {"email_id": sender})
contact_name = frappe.db.get_value("Contact", {"email_id": sender})
if not (lead_name or contact_name):
# none, create a new Lead
lead = frappe.get_doc({
"doctype": "Lead",
"lead_name": real_name or sender,
"email_id": sender,
"status": status,
"source": "Email"
})
lead.ignore_permissions = True
lead.ignore_mandatory = True
lead.insert()
lead_name = lead.name
parent_doctype = "Contact" if contact_name else "Lead"
parent_name = contact_name or lead_name
message = _make(content=content,
sender=sender,
subject=subject,
doctype=parent_doctype,
name=parent_name,
date=date,
sent_or_received="Received")
if mail:
# save attachments to parent if from mail
doc = frappe.get_doc(parent_doctype, parent_name)
mail.save_attachments_in_doc(doc)
