def redemption_request_due_date_escalation(*args, **kwargs):
time = datetime.now()
"""
send mail when due date is less than current date for redemption request
"""
brand = kwargs.get("brand", None)
args = [Q(due_date__lte=time), Q(resolution_flag=False), ~Q(status="Delivered")]
redemption_request_obj = get_model("RedemptionRequest", brand).objects.filter(reduce(operator.and_, args))
for redemption_request in redemption_request_obj:
data = get_email_template("REDEMPTION_REQUEST_DUE_DATE_EXCEED_MAIL_TO_MANAGER", brand)
data["newsubject"] = data["subject"].format(id=redemption_request.transaction_id)
data["content"] = data["body"].format(
transaction_id=redemption_request.transaction_id, status=redemption_request.status
)
escalation_list = get_model("UserProfile", brand).objects.filter(user__groups__name=Roles.REDEEMESCALATION)
escalation_list_detail = utils.get_escalation_mailing_list(escalation_list)
send_email_to_redeem_escaltion_group(data, escalation_list_detail)
message = templates.get_template("LOYALTY_DUE_DATE_EXCEED_ESCALATION", brand).format(
transaction_id=redemption_request.transaction_id, status=redemption_request.status
)
for phone_number in escalation_list_detail["sms"]:
phone_number = utils.get_phone_number_format(phone_number)
sms_log(brand, receiver=phone_number, action=AUDIT_ACTION, message=message)
send_job_to_queue(
send_loyalty_escalation_message,
{"phone_number": phone_number, "message": message, "sms_client": settings.SMS_CLIENT},
)
redemption_request.resolution_flag = True
redemption_request.save()
def send_reminders_for_servicedesk(*args, **kwargs):
manager_obj = User.objects.get(groups__name="sdm")
time = datetime.now()
"""
send mail when reminder_date is less than current date or when due date is less than current date
"""
brand = kwargs.get("brand", None)
feedback_obj = get_model("Feedback", brand).objects.filter(
reminder_date__lte=time, reminder_flag=False
) or get_model("Feedback", brand).objects.filter(due_date__lte=time, resolution_flag=False)
for feedback in feedback_obj:
if not feedback.reminder_flag:
context = utils.create_context("DUE_DATE_EXCEEDED_MAIL_TO_AGENT", feedback)
send_due_date_reminder(context, feedback.assignee.user_profile.user.email)
context = utils.create_context("DUE_DATE_REMINDER_MAIL_TO_MANAGER", feedback)
send_due_date_reminder(context, manager_obj.email)
feedback.reminder_flag = False
if not feedback.resolution_flag:
context = utils.create_context("DUE_DATE_EXCEEDED_MAIL_TO_MANAGER", feedback)
escalation_list = get_model("UserProfile", brand).objects.filter(user__groups__name=Roles.SDESCALATION)
escalation_list_detail = utils.get_escalation_mailing_list(escalation_list)
send_due_date_exceeded(context, escalation_list_detail["mail"])
for phone_number in escalation_list_detail["sms"]:
send_sms("DUE_DATE_EXCEEDED_ESCALATION", phone_number, feedback, brand)
feedback.resolution_flag = False
feedback.save()
