def update_snappy_ticket_with_extras(snappy_api, nonce, contact_key, subject):
# Short-circuit if there are no extras
if not settings.SNAPPY_EXTRAS:
return True
# Gets more extras from Vumi and creates a private note with them
contacts_api = ContactsApiClient(auth_token=settings.VUMI_GO_API_TOKEN)
contact = contacts_api.get_contact(contact_key)
extra_info = ""
for extra in settings.SNAPPY_EXTRAS:
extra_info += extra + ": " + contact["extra"][extra] + "\n"
if extra_info != "":
# Send private note
to_addr = [{
"name": "Internal Information",
"address": settings.SNAPPY_EMAIL,
}]
snappy_api.create_note(
mailbox_id=settings.SNAPPY_MAILBOX_ID,
subject=subject,
message=extra_info,
to_addr=to_addr,
id=nonce,
scope="private",
staff_id=settings.SNAPPY_STAFF_ID
)
return True
def update_snappy_ticket_with_extras(snappy_api, nonce, contact_key, subject):
# Short-circuit if there are no extras
if not settings.SNAPPY_EXTRAS:
return True
# Gets more extras from Vumi and creates a private note with them
contacts_api = ContactsApiClient(auth_token=settings.VUMI_GO_API_TOKEN)
contact = contacts_api.get_contact(contact_key)
extra_info = ""
for extra in settings.SNAPPY_EXTRAS:
extra_info += extra + ": " + contact["extra"][extra] + "\n"
if extra_info != "":
# Send private note
to_addr = [{
"name": "Internal Information",
"address": settings.SNAPPY_EMAIL,
}]
snappy_api.create_note(mailbox_id=settings.SNAPPY_MAILBOX_ID,
subject=subject,
message=extra_info,
to_addr=to_addr,
id=nonce,
scope="private",
staff_id=settings.SNAPPY_STAFF_ID)
return True
def get_keys(items):
keys = []
for item in items:
key = item.get('key', None)
if key is not None:
keys.append(key)
return keys
with open(settings.PROCESSED_CONTACTS_FILENAME, 'r') as processed:
for item in processed:
item = json.loads(item)
old_contacts = item.get('old_contacts')
old_keys = get_keys(old_contacts)
# Delete old contacts
for key in old_keys:
try:
api.get_contact(key)
logging.info('Fetched contact with key %s' % key)
logging.debug('Contact: %s')
except Exception as e:
continue
try:
if DELETE_CONTACTS:
api.delete_contact(key)
except Exception as e:
logging.warning('Error deleting contact')
logging.debug('Contact key: %s' % key)
logging.debug('Error: %s' % e.message)
def get_keys(items):
keys = []
for item in items:
key = item.get('key', None)
if key is not None:
keys.append(key)
return keys
with open(settings.PROCESSED_CONTACTS_FILENAME, 'r') as processed:
for item in processed:
item = json.loads(item)
old_contacts = item.get('old_contacts')
old_keys = get_keys(old_contacts)
# Delete old contacts
for key in old_keys:
try:
api.get_contact(key)
logging.info('Fetched contact with key %s' % key)
logging.debug('Contact: %s')
except Exception as e:
continue
try:
if DELETE_CONTACTS:
api.delete_contact(key)
except Exception as e:
logging.warning('Error deleting contact')
logging.debug('Contact key: %s' % key)
logging.debug('Error: %s' % e.message)
