def staffJoined(self, muc_user):
"""To be called after the staffmember has joined
the room at the jabber-server.
"""
if not self.chat:
chat = Chat(created_at=datetime.datetime.now(), subject=_('Chat'))
chat.save()
self.chat = chat
if not self.staff:
user = AccessToken.objects.get(jid=muc_user.real_jid).created_by
staff = Participant(
conversation=self.chat,
name=muc_user.nick,
user=user,
role=Participant.ROLE_STAFF
)
staff.save()
self.staff = staff
self.staff_nick = muc_user.nick
if self.getStatus() == "available":
self.setStatus("staffWaiting")
elif self.getStatus() == "availableForInvitation":
self.setStatus("staffWaitingForInvitee")
else:
raise StatusError("staff joining room while not room status is not 'available' or 'availableForInvitation'")
def import_chats(self):
for c in self.data['chats']:
print '>> Chat(%s)' % str(c)
new_chat = Chat(created_at=c['started_at'], subject=c['subject'])
new_chat.save()
self.chat_ids[c['id']] = new_chat.id
if not c['staff_name'] is None:
try:
staff_user = User.objects.filter(username__exact=c['staff_name'])[0]
except:
print "Couldnt find associated User with username: %s" % c['staff_name']
staff_user = None
staff = Participant(conversation=new_chat, name=c['staff_name'], user=staff_user, role=Participant.ROLE_STAFF, ip_hash=c['staff_ip'])
staff.save()
if not c['client_name'] is None:
client = Participant(conversation=new_chat, name=c['client_name'], user=None, role=Participant.ROLE_CLIENT, ip_hash=c['client_ip'], blocked=c['client_blocked'], blocked_at=c['client_blocked_at'])
client.save(keep_blocked_at=True)
for msg in c['messages']:
self.print_indent('>> Message(%s)' % str(msg))
if msg['who'] == 'CLIENT':
sender = client
else:
sender = staff
new_chat.create_message(sender=sender, sender_name=sender.name, created_at=msg['created_at'], body=msg['body'], event=msg['event'])
def userJoined(self, muc_user):
"""To be called after the staffmember has joined
the room at the jabber-server.
"""
if not self.chat:
chat = Chat(created_at=datetime.datetime.now(), subject=_('Chat'))
chat.save()
self.chat = chat
ac = AccessToken.objects.get(jid=muc_user.real_jid)
if ac.role == Participant.ROLE_STAFF:
if not self.staff:
staff = Participant(
conversation=self.chat,
name=muc_user.nick,
user=ac.created_by,
role=Participant.ROLE_STAFF
)
staff.save()
self.staff = staff
self.staff_nick = muc_user.nick
else:
if not self.client:
client = Participant(
conversation=self.chat,
name=muc_user.nick,
user=ac.created_by,
role=Participant.ROLE_CLIENT
)
client.save()
self.client = client
self.client_nick = muc_user.nick
status = self.getStatus()
if status in ("available", "abandoned"):
self.setStatus("waiting")
elif status in ("waiting", "lost"):
self.setStatus("chatting")
else:
raise StatusError("client joining room while room in status %s" % status)
def clientJoined(self, muc_user):
"""To be called after a client has joined
the room at the jabber-server.
"""
if not self.chat:
chat = Chat(created_at=datetime.datetime.now(), subject=_('Chat'))
chat.save()
self.chat = chat
if not self.client:
client = Participant(
conversation=self.chat, name=muc_user.nick, role=Participant.ROLE_CLIENT)
# store participant to access token so that we're able to block
accessToken = AccessToken.objects.filter(jid=muc_user.real_jid).filter(role=Participant.ROLE_CLIENT)[0]
client.ip_hash = accessToken.ip_hash
# link form entry from questionnaire to participant
conversationFormEntry = None
try:
waitingRoomToken = WaitingRoomToken.objects.get(token=accessToken)
if not waitingRoomToken.conversation_form_entry is None:
conversationFormEntry = WaitingRoomToken.objects.get(token=accessToken).conversation_form_entry
conversationFormEntry.conversation=self.chat
conversationFormEntry.save()
except WaitingRoomToken.DoesNotExist:
# HU!
pass
client.save()
self.client = client
self.client_nick = muc_user.nick
if self.getStatus() in ("staffWaiting", "staffWaitingForInvitee"):
self.setStatus("chatting")
if not conversationFormEntry is None:
return conversationFormEntry.entry
else:
raise StatusError("client joining room while not room status is not 'staffWaiting' or 'staffWaitingForInvitee'")