def handle_as207960_oauth_code(msg_id, msg_platform, msg_conv_id, metadata,
content):
platform = get_platform(msg_platform, msg_conv_id, metadata)
token_response = oauth_client.authorization_code(
code=content,
redirect_uri="https://messaging.as207960.net/brand_oauth/redirect/")
token_data = oauth_client.decode_token(
token_response["id_token"],
key=oauth_client.certs()["keys"][0],
algorithms=oauth_client.
well_known["id_token_signing_alg_values_supported"],
issuer=oauth_client.well_known["issuer"],
access_token=token_response["access_token"],
)
platform.conversation.update_user_id(token_data["sub"])
message = Message(
platform=platform,
text="Login complete, thanks!",
direction=Message.TO_CUSTOMER,
)
message.save()
operator_interface.tasks.process_message.delay(message.id)
def handle_azure_message(msg):
conversation = event_to_conversation(msg)
mid = msg["id"]
timestamp = msg["timestamp"]
text = msg.get("text")
if not Message.message_exits(conversation, mid):
message_m = Message(
conversation=conversation,
message_id=mid,
direction=Message.FROM_CUSTOMER,
state=Message.DELIVERED,
timestamp=dateutil.parser.parse(timestamp),
)
if text:
message_m.text = text
else:
return
message_m.save()
operator_interface.tasks.process_message.delay(message_m.id)
def handle_as207960_chatstate(msg_id, msg_platform, msg_conv_id, metadata,
content):
platform = get_platform(msg_platform, msg_conv_id, metadata)
platform.is_typing = False
platform.save()
state = content.get("state")
if state == "composing":
platform.is_typing = True
platform.save()
elif state == "paused":
platform.is_typing = False
platform.save()
elif state == "request_live_agent":
platform.is_typing = False
platform.save()
m = Message(platform=platform,
platform_message_id=msg_id,
request_live_agent=True,
direction=Message.FROM_CUSTOMER,
state=Message.DELIVERED)
m.save()
operator_interface.tasks.send_message_to_interface.delay(m.id)
def notif_webhook(request):
try:
data = json.loads(request.body)
except json.JSONDecodeError:
return HttpResponseBadRequest()
logger.debug(f"Got event from ABC notification webhook: {data}")
msg_id = data.get("id")
from_id = data.get("from")
msg_event = data.get("event")
conv: ConversationPlatform = ConversationPlatform.objects.filter(
platform=ConversationPlatform.ABC, platform_id=from_id).first()
msg: Message = Message.objects.filter(message_id=msg_id).first()
if msg_event == "failed":
msg_fail_reason = data.get("reason", {})
msg_error_code = msg_fail_reason.get("code")
if msg_error_code == 87 and conv:
m = Message(
platform=conv,
platform_message_id=msg_id,
end=True,
direction=Message.FROM_CUSTOMER,
state=Message.DELIVERED,
)
m.save()
operator_interface.tasks.process_message.delay(m.id)
if msg:
msg.state = Message.FAILED
msg.save()
elif msg_event == "accepted" and msg and msg.state != Message.READ:
msg.state = Message.DELIVERED
msg.save()
elif msg_event == "consumed" and msg:
msg.state = Message.READ
msg.save()
return HttpResponse("")
def account_linking(request):
state = request.GET.get("state")
try:
state = models.AccountLinkingState.objects.get(id=state)
except models.AccountLinkingState.DoesNotExist:
return HttpResponseBadRequest()
if state.timestamp + datetime.timedelta(minutes=5) < timezone.now():
return HttpResponseBadRequest()
state.conversation.conversation.update_user_id(request.user.username)
state.delete()
message = Message(
platform=state.conversation,
text="Login complete, thanks!",
direction=Message.TO_CUSTOMER,
)
message.save()
operator_interface.tasks.process_message.delay(message.id)
return HttpResponse(
'<script type="text/javascript">window.close();</script><h1>You can now close this window</h1>'
)
def send_message(request, customer_id):
if request.method != "POST":
return HttpResponseNotAllowed(permitted_methods=["POST"])
auth = request.META.get("HTTP_AUTHORIZATION")
if not auth or not auth.startswith("Bearer "):
return HttpResponseForbidden()
try:
claims = django_keycloak_auth.clients.verify_token(
auth[len("Bearer "):].strip()
)
except keycloak.exceptions.KeycloakClientError:
return HttpResponseForbidden()
if "send-messages" not in claims.get("resource_access", {}).get(
"bot-server", {}
).get("roles", []):
return HttpResponseForbidden()
try:
customer = django_keycloak_auth.users.get_user_by_id(customer_id).user
except keycloak.exceptions.KeycloakClientError:
raise Http404()
try:
data = json.loads(request.body)
except json.JSONDecodeError:
return HttpResponseBadRequest()
text = data.get("text")
tag = data.get("tag")
if not text:
return HttpResponseBadRequest()
platform = None
conv = None
try:
conv = Conversation.objects.get(conversation_user_id=customer_id)
platform = conv.last_usable_platform(tag, True, text)
except Conversation.DoesNotExist:
pass
if platform is None:
mobile_numbers = []
other_numbers = []
for n in customer.get("attributes", {}).get("phone", []):
try:
n = phonenumbers.parse(n, settings.PHONENUMBER_DEFAULT_REGION)
except phonenumbers.phonenumberutil.NumberParseException:
continue
if phonenumbers.is_valid_number(n):
if (
phonenumbers.phonenumberutil.number_type(n)
== phonenumbers.PhoneNumberType.MOBILE
):
mobile_numbers.append(n)
else:
other_numbers.append(n)
if len(mobile_numbers) or len(other_numbers):
for n in mobile_numbers:
formatted_num = phonenumbers.format_number(
n, phonenumbers.PhoneNumberFormat.E164
)
try:
platform = ConversationPlatform.objects.get(
platform=ConversationPlatform.WHATSAPP,
platform_id=formatted_num,
)
if not platform.can_message(tag, True, text):
platform = None
else:
break
except ConversationPlatform.DoesNotExist:
pass
try:
platform = ConversationPlatform.objects.get(
platform=ConversationPlatform.AS207960,
platform_id=f"msisdn-messaging;{formatted_num}",
)
break
except ConversationPlatform.DoesNotExist:
pass
try:
platform = ConversationPlatform.objects.get(
platform=ConversationPlatform.SMS,
platform_id=formatted_num,
)
break
except ConversationPlatform.DoesNotExist:
pass
if not platform:
for n in other_numbers:
formatted_num = phonenumbers.format_number(
n, phonenumbers.PhoneNumberFormat.E164
)
try:
platform = ConversationPlatform.objects.get(
platform=ConversationPlatform.WHATSAPP,
platform_id=formatted_num,
)
if not platform.can_message(tag, True, text):
platform = None
else:
break
except ConversationPlatform.DoesNotExist:
pass
try:
platform = ConversationPlatform.objects.get(
platform=ConversationPlatform.AS207960,
platform_id=f"msisdn-messaging;{formatted_num}",
)
break
except ConversationPlatform.DoesNotExist:
pass
try:
platform = ConversationPlatform.objects.get(
platform=ConversationPlatform.SMS,
platform_id=formatted_num
)
break
except ConversationPlatform.DoesNotExist:
pass
if not platform:
if not conv:
conv = Conversation(conversation_user_id=customer_id)
conv.save()
formatted_num = phonenumbers.format_number(
mobile_numbers[0], phonenumbers.PhoneNumberFormat.E164
) if len(mobile_numbers) else phonenumbers.format_number(
other_numbers[0], phonenumbers.PhoneNumberFormat.E164
)
if operator_interface.models.ConversationPlatform.is_whatsapp_template(text):
platform_id = operator_interface.models.ConversationPlatform.WHATSAPP
platform_rcpt_id = formatted_num
else:
platform_id = operator_interface.models.ConversationPlatform.AS207960
platform_rcpt_id = f"msisdn-messaging;{formatted_num}"
platform = ConversationPlatform(
conversation=conv,
platform=platform_id,
platform_id=platform_rcpt_id,
additional_platform_data=json.dumps({
"try_others": [phonenumbers.format_number(
n, phonenumbers.PhoneNumberFormat.E164
) for n in mobile_numbers] + [phonenumbers.format_number(
n, phonenumbers.PhoneNumberFormat.E164
) for n in other_numbers]
})
)
platform.save()
else:
platform.conversation.update_user_id(customer_id)
else:
return HttpResponse(
json.dumps({"status": "no_platform_available"}),
content_type="application/json",
)
message = Message(
platform=platform,
text=text,
direction=Message.TO_CUSTOMER,
message_id=uuid.uuid4(),
)
message.save()
operator_interface.tasks.process_message.delay(message.id)
return HttpResponse(json.dumps({"status": "ok"}), content_type="application/json")
def handle_abc_own(data: dict):
msg_from: str = data.get("from")
msg_id: str = data.get("id")
device: str = data.get("device")
capabilities: [str] = data.get("capabilities")
msg_locale: str = data.get("locale")
# msg_group: str = data.get("group")
# msg_intent: str = data.get("intent")
contents: dict = data.get("contents")
platform = get_platform(msg_from)
conversation = platform.conversation
if not platform.additional_platform_data:
info = {}
else:
try:
info = json.loads(platform.additional_platform_data)
except json.JSONDecodeError:
info = {}
info["current_capabilities"] = capabilities
if conversation.conversation_user_id:
django_keycloak_auth.users.update_user(
str(conversation.conversation_user_id),
locale=msg_locale,
force_update=False,
)
if not Message.message_exits(platform, msg_id):
if contents.get("text"):
platform.is_typing = False
platform.save()
message_m: Message = Message(platform=platform,
platform_message_id=msg_id,
text=html.conditional_escape(
contents["text"]),
direction=Message.FROM_CUSTOMER,
state=Message.DELIVERED,
device_data=device)
message_m.save()
operator_interface.tasks.process_message.delay(message_m.id)
elif contents.get("action"):
action: str = contents["action"]
if action == "typing_start":
platform.is_typing = True
platform.save()
elif action == "typing_end":
platform.is_typing = False
platform.save()
elif action == "close":
platform.is_typing = False
platform.save()
m = Message(platform=platform,
platform_message_id=msg_id,
end=True,
direction=Message.FROM_CUSTOMER,
state=Message.DELIVERED,
device_data=device)
m.save()
operator_interface.tasks.send_message_to_interface.delay(m.id)
platform.additional_platform_data = json.dumps(info)
platform.save()
for attachment in data.get("attachments", []):
contents: str = attachment.get("contents")
name: str = attachment.get("name")
mime_type: str = attachment.get("mime-type")
if contents:
try:
contents: bytes = base64.b64decode(contents)
except ValueError:
continue
fs = DefaultStorage()
file_name = fs.save(name, BytesIO(contents))
if mime_type.startswith("image"):
m = Message(platform=platform,
platform_message_id=msg_id,
direction=Message.FROM_CUSTOMER,
state=Message.DELIVERED,
device_data=device,
image=fs.base_url + file_name)
else:
m = Message(
platform=platform,
platform_message_id=msg_id,
direction=Message.FROM_CUSTOMER,
state=Message.DELIVERED,
device_data=device,
text=
f"<a href=\"{fs.base_url + file_name}\" target=\"_blank\">{name}</a>",
)
m.save()
operator_interface.tasks.process_message.delay(m.id)
def handle_telegram_message(message):
text = message.get("text")
contact = message.get("contact")
photo = message.get("photo")
sticker = message.get("sticker")
document = message.get("document")
entities = message.get("entities")
caption = message.get("caption")
mid = message["message_id"]
chat_id = message["chat"]["id"]
timestamp = message["date"]
conversation = Conversation.get_or_create_conversation(
Conversation.TELEGRAM, chat_id, agent_responding=False)
update_telegram_profile(chat_id, conversation.id)
if not Message.message_exits(conversation, mid):
message_m = Message(
conversation=conversation,
message_id=mid,
direction=Message.FROM_CUSTOMER,
state=Message.DELIVERED,
timestamp=datetime.datetime.fromtimestamp(timestamp),
)
if text:
if entities:
for entity in entities:
if entity["type"] == "bot_command":
command = text[entity["offset"] + 1:entity["offset"] +
entity["length"]]
if command == "start":
operator_interface.tasks.process_event.delay(
conversation.id, "WELCOME")
else:
operator_interface.tasks.process_event.delay(
conversation.id, command)
else:
message_m.text = text
else:
message_m.text = text
elif photo or sticker:
if photo:
photo = photo[-1]
else:
photo = sticker
file = requests.get(
f"https://api.telegram.org/bot{settings.TELEGRAM_TOKEN}/getFile",
json={"file_id": photo["file_id"]},
)
file.raise_for_status()
fs = DefaultStorage()
file_name = fs.save(photo["file_id"], BytesIO(file.content))
message_m.image = fs.base_url + file_name
if caption:
message.text = caption
elif document:
file_name = document["file_name"] if document.get(
"file_name") else "File"
file = requests.get(
f"https://api.telegram.org/bot{settings.TELEGRAM_TOKEN}/getFile",
json={"file_id": document["file_id"]},
)
file.raise_for_status()
fs = DefaultStorage()
file_url = fs.save(photo["file_id"], BytesIO(file.content))
message_m.text = (
f'<a href="{fs.base_url + file_url}" target="_blank">{file_name}</a>'
)
if caption:
message.text = caption
elif contact:
message_m.text = contact["phone_number"]
else:
return
message_m.save()
operator_interface.tasks.process_message.delay(message_m.id)
def handle_facebook_message(psid: dict, message: dict, timestamp: int) -> None:
text: typing.Text = message.get("text")
reply_to = message.get("reply_to", {})
attachments: typing.List[typing.Dict] = message.get("attachments")
mid: typing.Text = message["mid"]
is_echo: bool = message.get("is_echo")
psid: typing.Text = psid["sender"] if not is_echo else psid["recipient"]
platform: ConversationPlatform = ConversationPlatform.exists(
ConversationPlatform.FACEBOOK, psid
)
if not platform:
user_id = attempt_get_user_id(psid)
platform = ConversationPlatform.create(
ConversationPlatform.FACEBOOK, psid, customer_user_id=user_id
)
message_m: typing.Optional[Message] = None
if not is_echo:
update_facebook_profile(psid, platform.conversation.id)
if not Message.message_exits(platform, mid):
handle_mark_facebook_message_read.delay(psid)
if text:
message_m = Message(
platform=platform,
platform_message_id=mid,
text=html.conditional_escape(text),
direction=Message.FROM_CUSTOMER,
state=Message.DELIVERED,
timestamp=datetime.datetime.fromtimestamp(timestamp / 1000),
)
if attachments:
for attachment in attachments:
payload = attachment["payload"]
att_type: typing.Text = attachment.get("type")
if att_type == "image" or att_type == "file":
url = payload.get("url")
r = requests.get(url)
if r.status_code == 200:
orig_file_name = os.path.basename(
urllib.parse.urlparse(url).path
)
fs = DefaultStorage()
file_name = fs.save(orig_file_name, BytesIO(r.content))
if att_type == "image":
message_m = Message(
platform=platform,
platform_message_id=mid,
image=fs.base_url + file_name,
direction=Message.FROM_CUSTOMER,
state=Message.DELIVERED,
timestamp=datetime.datetime.fromtimestamp(
timestamp / 1000
),
)
else:
message_m = Message(
platform=platform,
platform_message_id=mid,
direction=Message.FROM_CUSTOMER,
state=Message.DELIVERED,
timestamp=datetime.datetime.fromtimestamp(
timestamp / 1000
),
text=f'<a href="{fs.base_url + file_name}" target="_blank">'
f"{html.conditional_escape(orig_file_name)}"
f"</a>",
)
elif att_type == "location":
message_m = Message(
platform=platform,
platform_message_id=mid,
direction=Message.FROM_CUSTOMER,
state=Message.DELIVERED,
timestamp=datetime.datetime.fromtimestamp(timestamp / 1000),
text=f"<a href=\"{attachment.get('url')}\" target=\"_blank\">Location</a>",
)
elif att_type == "fallback":
message_m = Message(
platform=platform,
platform_message_id=mid,
direction=Message.FROM_CUSTOMER,
state=Message.DELIVERED,
timestamp=datetime.datetime.fromtimestamp(timestamp / 1000),
text=f"<a href=\"{payload.get('url')}\" target=\"_blank\">{payload.get('title')}</a>",
)
else:
if not Message.message_exits(platform, mid):
message_m: Message = Message(
platform=platform,
platform_message_id=mid,
text=html.conditional_escape(text) if text else "",
direction=Message.TO_CUSTOMER,
state=operator_interface.models.Message.DELIVERED,
)
if message_m:
if reply_to:
reply_to_mid = reply_to.get("mid")
reply_to_m = Message.objects.filter(platform_message_id=reply_to_mid).first()
if reply_to_m:
message_m.reply_to = reply_to_m
message_m.save()
operator_interface.tasks.process_message.delay(message_m.id)
def handle_text(platform: ConversationPlatform, text: str):
operator_interface.tasks.process_typing_on.delay(platform.id)
r = requests.post(
f"{settings.RASA_HTTP_URL}/webhooks/rest/webhook?stream=true",
json={"sender": f"CONV:{platform.id}", "message": text},
stream=True,
)
r.raise_for_status()
items = r.iter_lines(None, True)
out_data = []
for item in items:
if item:
try:
data = json.loads(item)
except json.JSONDecodeError:
continue
logger.debug(f"Got messages from rasa callback: {data}")
if not data.get("recipient_id"):
continue
message = Message(
platform=platform,
direction=Message.TO_CUSTOMER,
message_id=uuid.uuid4(),
)
if data.get("text"):
message.text = data["text"]
elif data.get("image"):
message.image = data["image"]
elif data.get("custom"):
custom = data["custom"]
if not custom.get("type"):
continue
event_type = custom["type"]
if event_type == "payment":
# TODO: Integrate with new system
# payment_id = custom.get("payment_id")
# payment_o = payment.models.Payment.objects.get(id=payment_id)
message.text = "To complete payment follow this link 💸"
# message.payment_request = payment_o
message.save()
elif event_type == "request_human":
platform.conversation.agent_responding = False
platform.conversation.save()
operator_interface.tasks.send_message_notifications.delay(
{
"type": "alert",
"cid": platform.conversation.id,
"name": platform.conversation.conversation_name,
"text": "Human needed!",
}
)
continue
elif event_type == "request":
message.text = custom.get("text", "")
message.request = custom.get("request")
elif event_type == "card":
message.card = json.dumps(custom.get("card"))
elif event_type == "selection":
message.selection = json.dumps(custom.get("selection"))
elif event_type == "restart":
message.end = True
else:
continue
else:
continue
message.save()
if data.get("buttons"):
for button in data["buttons"]:
suggestion = MessageSuggestion(
message=message, suggested_response=button["payload"]
)
suggestion.save()
out_data.append(operator_interface.tasks.process_message(message.id))
return out_data