def report_incident(user_id: str, channel_id: str, submission: json,
response_url: str, state: json):
report = submission['report']
summary = submission['summary']
impact = submission['impact']
lead_id = submission['lead']
severity = submission['severity']
name = settings.SLACK_CLIENT.get_user_profile(user_id)['name']
reporter = GetOrCreateSlackExternalUser(external_id=user_id,
display_name=name)
lead = None
if lead_id:
lead_name = settings.SLACK_CLIENT.get_user_profile(lead_id)['name']
lead = GetOrCreateSlackExternalUser(external_id=lead_id,
display_name=lead_name)
Incident.objects.create_incident(
report=report,
reporter=reporter,
report_time=datetime.now(),
summary=summary,
impact=impact,
lead=lead,
severity=severity,
)
incidents_channel_ref = channel_reference(settings.INCIDENT_CHANNEL_ID)
text = f"Thanks for raising the incident 🙏\n\nHead over to {incidents_channel_ref} to complete the report and/or help deal with the issue"
settings.SLACK_CLIENT.send_ephemeral_message(channel_id, user_id, text)
def report_incident(user_id: str, channel_id: str, submission: Any,
response_url: str, state: Any):
report = submission["report"]
summary = submission["summary"]
impact = submission["impact"]
lead_id = submission["lead"]
severity = submission["severity"]
name = settings.SLACK_CLIENT.get_user_profile(user_id)["name"]
reporter, _ = ExternalUser.objects.get_or_create_slack(external_id=user_id,
display_name=name)
lead = None
if lead_id:
lead_name = settings.SLACK_CLIENT.get_user_profile(lead_id)["name"]
lead, _ = ExternalUser.objects.get_or_create_slack(
external_id=lead_id, display_name=lead_name)
Incident.objects.create_incident(
report=report,
reporter=reporter,
report_time=datetime.now(),
summary=summary,
impact=impact,
lead=lead,
severity=severity,
)
incidents_channel_ref = channel_reference(settings.INCIDENT_CHANNEL_ID)
text = f"Thanks for raising the incident 🙏\n\nHead over to {incidents_channel_ref} to complete the report and/or help deal with the issue"
settings.SLACK_CLIENT.send_ephemeral_message(channel_id, user_id, text)
def report_incident(user_id: str, channel_id: str, submission: Any,
response_url: str, state: Any):
report = submission["report"]
summary = submission["summary"]
impact = submission["impact"]
# lead_id = submission["lead"]
severity = submission["severity"]
pdschedule = submission["pdschedule"]
if "incident_type" in submission:
report_only = submission["incident_type"] == "report"
else:
report_only = False
name = get_user_profile(user_id)["name"]
reporter, _ = ExternalUser.objects.get_or_create_slack(external_id=user_id,
display_name=name)
lead = None
# if lead_id:
# lead_name = get_user_profile(lead_id)["name"]
# lead, _ = ExternalUser.objects.get_or_create_slack(
# external_id=lead_id, display_name=lead_name
# )
try:
pdincident = None
if pdschedule == "yes":
incident = settings.PDSESSION.rpost(
"/incidents",
json={
"incident": {
"type": "incident",
"title": report,
"service": {
"id": "P703RRY",
"type": "service_reference"
},
"body": {
"type": "incident_body",
"details": summary if summary else "",
},
}
},
headers={"From": "*****@*****.**"},
)
pdincident = incident["id"]
Incident.objects.create_incident(
report=report,
reporter=reporter,
report_time=datetime.now(),
report_only=report_only,
summary=summary,
impact=impact,
lead=lead,
severity=severity,
pdschedule=pdincident,
)
if report_only and hasattr(settings, "INCIDENT_REPORT_CHANNEL_ID"):
incidents_channel_ref = channel_reference(
settings.INCIDENT_REPORT_CHANNEL_ID)
else:
incidents_channel_ref = channel_reference(
settings.INCIDENT_CHANNEL_ID)
text = (
f"Thanks for raising the incident 🙏\n\nHead over to {incidents_channel_ref} "
f"to complete the report and/or help deal with the issue")
settings.SLACK_CLIENT.send_ephemeral_message(channel_id, user_id, text)
except PDClientError as pce:
logger.error(pce.response.json())
# Raise here so incident doesn't get created
raise pce
def update_in_slack(self):
"Creates/updates the slack headline post with the latest incident info"
logging.info(
f"Updating headline post in Slack for incident {self.incident.pk}")
msg = Message()
# Set the fallback text so notifications look nice
msg.set_fallback_text(
f"{self.incident.report} reported by {user_reference(self.incident.reporter)}"
)
# Add report/people
msg.add_block(
Section(block_id="report", text=Text(f"*{self.incident.report}*")))
msg.add_block(
Section(
block_id="reporter",
text=Text(
f"🙋🏻♂️ Reporter: {user_reference(self.incident.reporter.external_id)}"
)))
incident_lead_text = user_reference(
self.incident.lead.external_id) if self.incident.lead else "-"
msg.add_block(
Section(block_id="lead",
text=Text(f"👩🚒 Incident Lead: {incident_lead_text}")))
msg.add_block(Divider())
# Add additional info
msg.add_block(
Section(
block_id="status",
text=Text(
f"{self.incident.status_emoji()} Status: {self.incident.status_text().capitalize()}"
)))
severity_text = self.incident.severity_text().capitalize(
) if self.incident.severity_text() else "-"
msg.add_block(
Section(
block_id="severity",
text=Text(
f"{self.incident.severity_emoji()} Severity: {severity_text}"
)))
doc_url = urljoin(
settings.SITE_URL,
reverse('incident_doc', kwargs={'incident_id': self.incident.pk}))
msg.add_block(
Section(
block_id="incident_doc",
text=Text(
f"📄 Document: <{doc_url}|Incident {self.incident.pk}>")))
channel_ref = channel_reference(
self.comms_channel.channel_id) if self.comms_channel else None
if channel_ref:
msg.add_block(
Section(block_id="comms_channel",
text=Text(f"🗣 Comms Channel: {channel_ref or '-'}")))
# Add buttons (if the incident is open)
if not self.incident.is_closed():
msg.add_block(Section(text=Text("Need something else?")))
actions = Actions(block_id="actions")
# Add all actions mapped by @headline_post_action decorators
for key in sorted(SLACK_HEADLINE_POST_ACTION_MAPPINGS.keys()):
funclist = SLACK_HEADLINE_POST_ACTION_MAPPINGS[key]
for f in funclist:
action = f(self)
if action:
actions.add_element(action)
msg.add_block(actions)
# Post / update the slack message
response = msg.send(settings.INCIDENT_CHANNEL_ID, self.message_ts)
logging.info(
f"Got response back from Slack after updating headline post: {response}"
)
# Save the message ts identifier if not already set
if not self.message_ts:
self.message_ts = response['ts']
self.save()