def record_need_and_broadcast_request(self,payload,conversation_ref):
payloads = []
payloads.append(payload)
product = conversation_ref.get().to_dict().get('product')
user_need = self.user_response
print("User need is {}".format(user_need))
experts_list = self.core_engine_obj.get_super_experts()# Super experts will get messages for everything. They can choose to decline or accept the request.
response_template = 'A user is researching for the Product: $arg1.\nUser need: $arg2.\nDo you want to help?'
response = Template(response_template).safe_substitute(arg1=product,arg2=user_need)
print('\nSending message to super experts\n')
helpee_state =payload['platform'].get('helpee_next_state')
if len(experts_list)>0:
for expert in experts_list:
if expert.get().to_dict().get('fb_id') != self.user_id_on_platform:
expertPayload = {}
expertPayload = response_payload.fb_payload('broadcast_request_to_super_experts',response,expert.get().to_dict().get('fb_id'),conversation_ref.get().id,expertPayload)
payloads.append(expertPayload)
print('Expert is {} and request came from {}'.format(expert.get().to_dict().get('fb_id'),self.user_id_on_platform))
else:
# we didn't find any expert. Let the helpee know that we don't have a expert. We will be in touch once we find one.
payload['message']['text'] = 'Currently, we don\'t have a member who has bought a product you have specified. We will get back to you, when a member who can you help you joins.'
helpee_state='conversation_closed'
conversation_ref.update({'active':True,'user_need':user_need,'helper_ref':None,'helpee_state':helpee_state})
del payload['platform']
return payloads
def start_new_conversation(self,payload,conversation_ref):
new_conversation_ref = self.core_engine_obj.add_conversation(self.core_engine_obj.get_member())
#do this to get the right conversation id in the conversation
payload = {}
#This call is again made to populate the conversation ref in the payload.
first_name = self.core_engine_obj.get_member().get().to_dict().get('first_name')
print('Starting new conversation. First Name is {}'.format(first_name))
payload = response_payload.fb_payload('welcome_user','...',self.user_id_on_platform ,new_conversation_ref.get().id,payload)
payload['message']['attachment']['payload']['text'] = Template(payload['message']['attachment']['payload'].get('text')).safe_substitute(arg1=first_name)
return payload
def append_member_name(self, payload, conversation_ref):
payloads = []
infoPayload = {}
first_name = self.core_engine_obj.get_member().get().to_dict().get('first_name')
payload['message']['attachment']['payload']['text'] = Template(payload['message']['attachment']['payload'].get('text')).safe_substitute(arg1=first_name)
payloads.append(payload)
infoPayload = response_payload.fb_payload('end_conversation_info','...',self.user_id_on_platform,conversation_ref.get().id,infoPayload)
payloads.append(infoPayload)
return payloads
def start_conversation(self,core_engine_obj):
#core_engine_obj.update_member_details(core_engine_obj.get_member(),user_details)
payload = {}
conversation_ref = core_engine_obj.add_conversation(core_engine_obj.get_member())
first_name = self.core_engine_obj.get_member().get().to_dict().get('first_name')
print('First Name from DB is {}'.format(first_name))
payload = response_payload.fb_payload('welcome_user','...',self.user_id_on_platform,conversation_ref.get().id,payload)
payload['message']['attachment']['payload']['text'] = Template(payload['message']['attachment']['payload'].get('text')).safe_substitute(arg1=first_name)
print(payload)
return payload
def close_overdue_conversations():
payloads = []
core_engine_obj = core_engine.Platform()
waiting_helpee_list = core_engine_obj.close_overdue_conversations()
if len(waiting_helpee_list)>0:
for helpee_ref in waiting_helpee_list:
helpeePayload = {}
helpeePayload = response_payload.fb_payload('overdue_conversation','response',helpee_ref.get().to_dict().get('fb_id'),'This is',helpeePayload)
#print('Helpee Ref: {}'.format(helpee_ref))
payloads.append(helpeePayload)
return payloads
def get_action(self, conversation_ref,conversation_state):
payloads = []
payload = {}
try:
conversation_duration_hours = abs(datetime.now(timezone.utc)-conversation_ref.get().to_dict().get('lastactivedate')).days * 24
print("Member Identifier: {}\nconversation_ref: {} \nConversation_state: {} \nConversation Duration: {}".format(self.user_id_on_platform,conversation_ref.get().id, conversation_state,conversation_duration_hours))
'''
if conversation_duration_hours > 24:
print('this conversation has been active for more than 24 hours')
conversation_state = 'conversation_ended_request_review'
'''
# Flush the payload
if '#end' in self.user_response.lower() and conversation_state !='helper_helpee_matched':
payload = response_payload.fb_payload('conversation_ended_request_review','...',self.user_id_on_platform,conversation_ref.get().id,payload)
else:
payload = response_payload.fb_payload(conversation_state,'...',self.user_id_on_platform,conversation_ref.get().id,payload)
print("----------------------------Pay------------------------ \n{}\n----------------Load-----------------\n".format(payload))
if 'platform' in payload:
platform_action = payload['platform'].get('action')
payload = getattr(self, platform_action)(payload,conversation_ref)
if payload is None:
payload =response_payload.fb_payload('default_state','...',self.user_id_on_platform,conversation_ref.get().id,payload)
#print(payload)
#print('-------Above is the raw payload -----')
if isinstance(payload,(list,)):
#this takes care of broadcast messages
payloads = payload
else:
payloads.append(payload)
except Exception as err:
print('Exception Occured. {}'.format(str(err)))
traceback.print_tb(err.__traceback__)
payload = response_payload.fb_payload('default_state','Houston, we have a problem. Error happened.',self.user_id_on_platform,'',payload)
payloads.append(payload)
return payloads
def record_price_and_broadcast_request(self,payload,conversation_ref):
payloads = []
payloads.append(payload)
'''
if payload['platform'].get('helper_next_state'):
conversation_ref.update({'helper_state':payload['platform'].get('helper_next_state')})
if payload['platform'].get('helpee_next_state'):
conversation_ref.update({'helpee_state':payload['platform'].get('helpee_next_state')})
'''
product = conversation_ref.get().to_dict().get('product')
specific_product = conversation_ref.get().to_dict().get('specific_product')
experts_list = self.core_engine_obj.get_experts(product)
response_template = 'A community member wants to talk to you about a product you purchased. Can you help? \nProduct: $arg1\nNeed: $arg2\nPrice Range: $arg3\nTimeline: $arg4'
response = Template(response_template).safe_substitute(arg1=product,arg2=conversation_ref.get().to_dict().get('user_need'),arg3=conversation_ref.get().to_dict().get('max_price'),arg4=conversation_ref.get().to_dict().get('time_frame'))
print('\nPayload before assignement\n')
helpee_state =''
if len(experts_list)>0:
for expert in experts_list:
if expert.get().to_dict().get('fb_id') != self.user_id_on_platform:
expertPayload = {}
expertPayload = response_payload.fb_payload('broadcast_request_to_super_experts',response,expert.get().to_dict().get('fb_id'),conversation_ref.get().id,expertPayload)
helpee_state = payload['platform'].get('helpee_next_state')
#payload['message']['text'] = Template(payload['message'].get('text')).safe_substitute(arg1=product_category,arg2=conversation_ref.get().to_dict().get('max_price'),arg3=conversation_ref.get().to_dict().get('user_need'))
payloads.append(expertPayload)
print('Expert is {} and request came from {}'.format(expert.get().to_dict().get('fb_id'),self.user_id_on_platform))
else:
# we didn't find any expert. Let the helpee know that we don't have a expert. We will be in touch once we find one.
payload['message']['text'] = 'Currently, we don\'t have a member who has bought a product you have specified. We will get back to you, when a member who can you help you joins.'
helpee_state='conversation_closed'
conversation_ref.update({'active':True,'max_price':self.user_response,'helper_ref':None,'helpee_state':helpee_state})
del payload['platform']
print('Number of experts is {}'.format(len(experts_list)))
#print(payloads)
return payloads
def record_value_set_future_state(self,payload,conversation_ref):
#run validation first
validation_passed = True
if payload['platform'].get('validate'):
if payload['platform'].get('validate')=='input_length_more_than_10' and len(self.user_response)<10:
payload = response_payload.fb_payload('validation_failure_response',payload['platform'].get('validation__failure_message'),self.user_id_on_platform,conversation_ref.get().id,payload)
validation_passed=False
if validation_passed:
conversation_ref.update({payload['platform'].get('field'):self.user_response})
#setting the states for helper and helpee
if payload['platform'].get('helper_next_state'):
conversation_ref.update({'helper_state':payload['platform'].get('helper_next_state')})
if payload['platform'].get('helpee_next_state'):
conversation_ref.update({'helpee_state':payload['platform'].get('helpee_next_state')})
conversation_ref.update({'lastactivedate':datetime.now()})
payload['message']['text'] = Template(payload['message'].get('text')).safe_substitute(arg1=self.user_response)
del payload['platform']
return payload
def get_specific_products(self,payload,conversation_ref):
product_list=self.core_engine_obj.get_specific_products(self.user_response)
print(product_list)
#payload['message']['quick_replies']
if len(product_list)>0:
payload['message']['text'] = Template(payload['message'].get('text')).safe_substitute(arg1=self.user_response)
payload['message']['quick_replies']=[]
for product in product_list:
option ={
"content_type":"text",
"title":product,
"payload":payload['platform']['current_conversation_state']+':'+conversation_ref.get().id
}
payload['message']['quick_replies'].append(option)
else:
if payload['platform'].get('helper_next_state'):
next_state = 'helper_next_state'
self.add_expertise(payload,conversation_ref)
elif payload['platform'].get('helpee_next_state'):
next_state = 'helpee_next_state'
payload = response_payload.fb_payload(payload['platform'][next_state],'...',self.user_id_on_platform,conversation_ref.get().id,payload)
payload = self.record_value_set_future_state(payload, conversation_ref)
return payload
def start_conversation(self):
payloads = []
#core_engine_obj.update_member_details(core_engine_obj.get_member(),user_details)
payload = {}
#conversation_ref = core_engine_obj.add_conversation(core_engine_obj.get_member())
#first_name = self.core_engine_obj.get_member().get().to_dict().get('first_name')
#print('First Name from DB is {}'.format(first_name))
conversation_id = 'None'
if self.user_response != None:
payload = response_payload.fb_payload('receiving_img', '...',
self.user_id_on_platform,
conversation_id, payload,
self.user_response)
#payload = response_payload.fb_payload('welcome_user','...',self.user_id_on_platform,conversation_id,payload)
#payload['message']['attachment']['payload']['text'] = Template(payload['message']['attachment']['payload'].get('text')).safe_substitute(arg1=first_name)
#del payload['platform']
payloads.append(payload)
print(
'This is the payload in exchange about to be send to fb {}'.format(
payloads))
return payloads
def connect_expert_to_user(self,payload,conversation_ref):
payloads = []
''' Get the correct conversation ref.
Send two messages. One to the expert and the other to the helpee
'''
conversation_ref.update({'expert_why_product_bought':self.user_response})
member_ref = self.core_engine_obj.get_member()
helpee_Name = conversation_ref.get().to_dict().get('helpee_ref').get().to_dict().get('first_name')
helper_Name = member_ref.get().to_dict().get('first_name')
member_short_id = self.assign_helper(payload,conversation_ref)
payload['message']['text'] = Template(payload['message'].get('text')).safe_substitute(helpee_arg1=helpee_Name+' ('+member_short_id+')')
payloads.append(payload)
product_bought = conversation_ref.get().to_dict().get('expert_what_product_bought')
products_in_the_market = conversation_ref.get().to_dict().get('expert_key_products_in_the_market')
product_price_ranges = conversation_ref.get().to_dict().get('expert_product_price_ranges')
product_differences = conversation_ref.get().to_dict().get('expert_product_differences')
why_bought_product = conversation_ref.get().to_dict().get('expert_why_product_bought')
product = conversation_ref.get().to_dict().get('product')
helpeePayload= {}
#This response is commented to accomodate Super Experts. If both kind of experts are present, tweak the helpee response below.
#helpeeResponse = '{} made a similar purchase recently. Below is some information about {}\'s purchase.\n\nProduct bought: {}\nProduct looked at:{}\nPrice range:{}\nDifference in product:{}\nWhy member bought {}:{}\n\nYou have 12 hours to talk to community member before you release member to talk to other members. At any time, if you want to end the conversation, type #end and enter.\nWe will now connect you to {}. Please say hi!'.format(helper_Name,helper_Name,product_bought,products_in_the_market,product_price_ranges,product_differences,product_bought,why_bought_product,helper_Name)
helpeeResponse = '{} is an expert in {}. You have 12 hours to chat with {}. At any time, if you want to end the conversation, type #end.\nWe will now connect you to {}. Please say hi!'.format(helper_Name, product, helper_Name, helper_Name)
helpeePayload = response_payload.fb_payload('default_state',helpeeResponse,conversation_ref.get().to_dict().get('helpee_ref').get().to_dict().get('fb_id'),conversation_ref.get().id,helpeePayload)
payloads.append(helpeePayload)
print('Helper is {} and Helpee is {}'.format(helper_Name,helpee_Name))
if payload['platform'].get('helper_next_state'):
conversation_ref.update({'helper_state':payload['platform'].get('helper_next_state')})
if payload['platform'].get('helpee_next_state'):
conversation_ref.update({'helpee_state':payload['platform'].get('helpee_next_state')})
return payloads
def message_active_conversation(conversation_refs):
payloads = []
for conversation_ref in conversation_refs:
payload=response_payload.fb_payload('message_if_conversation_active','...',conversation_ref.get().to_dict().get('helper_ref').get().to_dict().get('fb_id'),conversation_ref.get().id)
payloads.append(payload)
return payloads
def exchange_conversations(self,payload,conversation_ref):
payloads =[]
# set the recipient ID for the counter party
helpee_id = conversation_ref.get().to_dict().get('helpee_ref').get().to_dict().get('fb_id')
helper_id = conversation_ref.get().to_dict().get('helper_ref').get().to_dict().get('fb_id')
msg_frm_other_party = self.user_response
member_needs_help = False
member_id_based_on_aka = 0
hash_tag_cmd = ''
end_conversation = False
for platform_cmd in self.user_response.split():
if platform_cmd.startswith('#'):#find every character that starts with #
#this is the place to identify platform commands.
if platform_cmd == '#end':
end_conversation = True
break
elif platform_cmd =='#help':
member_needs_help = True
break
#respond back to the person, who sent this message. Don't alter the payload['recipient']['id']
#Create two payloads. Send one to the admins and other to the sender.
elif self.user_id_on_platform == helper_id:
#All the other hash tag commands for helpers
if platform_cmd =='#helpees':
#Show the List of people, I am helping
active_conv_partners = conversation_ref.get().to_dict().get('helper_ref').get().to_dict().get('active_conv_partners')
member_id_based_on_aka = 1
print("List of helpees",active_conv_partners)
else:
member_id_based_on_aka = conversation_ref.get().to_dict().get('helper_ref').get().to_dict().get('active_conv_partners').get(platform_cmd.replace("#","").lower(),-1)
hash_tag_cmd = platform_cmd
#msg_frm_other_party= platform_cmd.replace("#","")
print('Member Id is',member_id_based_on_aka)
break
if self.user_id_on_platform == helper_id:
if member_id_based_on_aka ==-1:
#Let the helper know that the user with this #tag doesn't exist. Don't alter the payload['recipient']['id']
payload['message']['text']='Unable to deliver the last message.\n\nYou are not in conversation with '+hash_tag_cmd.replace("#","")+'.'
payload['recipient']['id'] = helper_id
print("State not equal to -1")
elif member_id_based_on_aka ==0:
payload['message']['text'] = 'Unable to deliver the last message.\n\n Please include a #<Helpee Name>'
payload['recipient']['id'] = helper_id
print("State 0")
# this is Helper. Helper needs to define a #tag username. Ask helper to send the #tag username.
elif member_id_based_on_aka ==1:
payload['message']['text'] = 'You are in conversation with:\n'+"\n".join(active_conv_partners.keys())
payload['recipient']['id'] = helper_id
print("State 0")
# this is Helper. Helper needs to define a #tag username. Ask helper to send the #tag username.
else:
# Helper has sent a #tag command and we have found the user. Send this message to the person with the id
payload['recipient']['id'] = member_id_based_on_aka
payload['message']['text'] = conversation_ref.get().to_dict().get('helper_ref').get().to_dict().get('first_name')+':'+self.user_response.replace(hash_tag_cmd,"")
print("Sending it to right person")
else:
payload['recipient']['id'] = helper_id
#Helper needs to know, who is sending the message.
active_conv_partners_dict= conversation_ref.get().to_dict().get('helper_ref').get().to_dict().get('active_conv_partners')
member_short_id = list(active_conv_partners_dict.keys())[list(active_conv_partners_dict.values()).index(helpee_id)]
print(member_short_id)
payload['message']['text'] = member_short_id+':'+self.user_response
# this is helpee. Send the message to helper, with helpee's name
'''
#Deternine if this is helper or helpee
if self.user_id_on_platform == helper_id:
#send message to helpee
if member_id_based_on_aka != -1:
recipient_id = helpee_id
partyName = conversation_ref.get().to_dict().get('helper_ref').get().to_dict().get('first_name')#This should be the first_name of the sender so it will be the counter party first_name
else:
#Helper has typed incorrect #<user>
recipient_id = helper_id
alt_response='Unable to deliver the last message.\n\n'+member_aka+' is not in this conversation.'
partyName = ''
else:
recipient_id = helper_id
partyName = conversation_ref.get().to_dict().get('helpee_ref').get().to_dict().get('first_name') # this should be the first_name of the sender
#send message to helper
print("Party first_name is {} and response is {}".format(partyName, self.user_response))
if self.user_response and partyName:
payload['message']['text'] = partyName+':'+alt_response
else:
payload['message']['text'] = '...'
#payload['message']['text'] = 'Unable to deliver the last message.\n\n'+member_aka+' is not in this conversation.'
payload['recipient']['id'] = recipient_id
'''
#If one of the party ends the conversation, it will go here.
conversation_duration_hours = 0
if (abs(datetime.now(timezone.utc)-conversation_ref.get().to_dict().get('lastactivedate')).days * 24):
conversation_duration_hours=abs(datetime.now(timezone.utc)-conversation_ref.get().to_dict().get('lastactivedate')).days * 24
end_conversation = True
if end_conversation:
print('User has asked to end the conversation or it has been been more 12 hours for this conversation{}'.format(conversation_duration_hours))
payload = response_payload.fb_payload('conversation_ended_request_review','...',self.user_id_on_platform,conversation_ref.get().id,payload)
payload = self.request_review(payload,conversation_ref)
counterPartyPayload= {}
if self.user_id_on_platform == helper_id:
recipient_id = helpee_id
else:
recipient_id = helper_id
#we need to remove the entry for this helpee member from the active conversation list with helper
active_conv_partners_dict= conversation_ref.get().to_dict().get('helper_ref').get().to_dict().get('active_conv_partners')
member_short_id = list(active_conv_partners_dict.keys())[list(active_conv_partners_dict.values()).index(helpee_id)]
popCheck = active_conv_partners_dict.pop(member_short_id, None)
conversation_ref.get().to_dict().get('helper_ref').update({'active_conv_partners':active_conv_partners_dict})
print ('Popped the value {}'.format(popCheck))
counterPartyPayload = response_payload.fb_payload('conversation_ended_request_review','...',recipient_id,conversation_ref.get().id,counterPartyPayload)
counterPartyPayload['message']['attachment']['payload']['text']='The other user has ended the conversation. Was this experience helpful?'
payloads.append(counterPartyPayload)
if member_needs_help:
print('User has asked for help from the platform')
customer_support_list = self.core_engine_obj.get_members_by_type('active_customer_support')
for customer_support in customer_support_list:
if customer_support.get().to_dict().get('fb_id') != self.user_id_on_platform:
requestForHelpPayload = {}
requestForHelpPayload = response_payload.fb_payload('help_request_from_user',self.user_response,customer_support.get().to_dict().get('fb_id'),conversation_ref.get().id,requestForHelpPayload)
payloads.append(requestForHelpPayload)
#send a message to user acknowledging the help request
payload = response_payload.fb_payload('need_help','...',self.user_id_on_platform,conversation_ref.get().id,payload)
del payload['platform']
payloads.append(payload)
print("User payload is {}: ".format(payloads))
return payloads