def comment_on_ticket(self):
caller = self.caller
if not self.lhs or not self.rhs:
msg = "Usage: <#>=<message>"
ticketnumbers = ", ".join(
str(ticket.id) for ticket in self.tickets)
if ticketnumbers:
msg += f"\nYour tickets: {ticketnumbers}"
return caller.msg(msg)
ticket = self.get_ticket_from_args(self.lhs)
if not ticket:
return
if ticket.status == ticket.CLOSED_STATUS:
self.msg("That ticket is already closed. Please make a new one.")
return
helpdesk_api.add_followup(caller, ticket, self.rhs, mail_player=False)
caller.msg("Followup added.")
return
def func(self):
"""Implement the command"""
caller = self.caller
args = self.args
priority = 5
if "followup" in self.switches or "comment" in self.switches:
if not self.lhs or not self.rhs:
caller.msg("Missing arguments required.")
ticketnumbers = ", ".join(
str(ticket.id) for ticket in self.tickets)
caller.msg("Your tickets: %s" % ticketnumbers)
return
ticket = self.get_ticket_from_args(self.lhs)
if not ticket:
return
if ticket.status == ticket.CLOSED_STATUS:
self.msg("That ticket is already closed. Make a new one.")
return
helpdesk_api.add_followup(caller,
ticket,
self.rhs,
mail_player=False)
caller.msg("Followup added.")
return
cmdstr = self.cmdstring.lower()
if cmdstr == '+911':
priority = 1
if not self.lhs:
self.list_tickets()
return
if self.lhs.isdigit():
ticket = self.get_ticket_from_args(self.lhs)
if not ticket:
return
self.display_ticket(ticket)
return
optional_title = None
if self.lhs and self.rhs:
args = self.rhs
optional_title = self.lhs
email = caller.email
if email == "*****@*****.**":
email = None
if cmdstr == "bug":
optional_title = "Bug Report"
args = self.args
queue = settings.BUG_QUEUE_ID
elif cmdstr == "typo":
optional_title = "Typo found"
queue = Queue.objects.get(slug="Typo").id
elif cmdstr == "+featurerequest":
optional_title = "Features"
queue = Queue.objects.get(slug="Code").id
elif cmdstr == "+prprequest":
optional_title = "PRP"
queue = Queue.objects.get(slug="PRP").id
else:
queue = settings.REQUEST_QUEUE_ID
if helpdesk_api.create_ticket(caller,
args,
priority,
queue=queue,
send_email=email,
optional_title=optional_title):
caller.msg(
"Thank you for submitting a request to the GM staff. Your ticket has been added "
"to the queue.")
return
else:
caller.msg(
"Ticket submission has failed for unknown reason. Please inform the administrators."
)
return
def func(self):
"""Implement the command"""
caller = self.caller
args = self.args
switches = self.switches
if not args and not switches or (set(switches)
& set(self.query_open_switches)):
# list all open tickets
self.display_open_tickets()
return
if args and (not switches or 'old' in switches):
# list individual ticket specified by args
# ticket = [ticket_id, playob, request_string, date_submit, gm_ob, gm_notes, date_answer, optional_title]
try:
ticknum = int(args)
except ValueError:
self.display_open_tickets()
caller.msg("Usage: Argument must be a ticket number.")
return
try:
ticket = Ticket.objects.get(id=ticknum)
except Ticket.DoesNotExist:
self.display_open_tickets()
caller.msg("No ticket found by that number.")
return
caller.msg(ticket.display())
return
if 'old' in switches and not args:
# list closed tickets
# closed & resolved tickets, assigned to current user
tickets_closed_resolved = Ticket.objects.select_related(
'queue').filter(
status__in=[Ticket.CLOSED_STATUS, Ticket.RESOLVED_STATUS
]).filter(queue__in=self.queues_from_args)
joblist = list(tickets_closed_resolved)
if not joblist:
caller.msg("No closed tickets.")
return
# get 20 most recent
joblist = joblist[-20:]
table = prettytable.PrettyTable(
["{w#", "{wPlayer", "{wRequest", "{wQueue"])
for ticket in joblist:
table.add_row([
str(ticket.id),
str(ticket.submitting_player),
str(ticket.title)[:20], ticket.queue.slug
])
caller.msg("{wClosed Tickets:{n\n%s" % table)
return
if 'moreold' in switches:
# list closed tickets
tickets_closed_resolved = Ticket.objects.select_related(
'queue').filter(
status__in=[Ticket.CLOSED_STATUS, Ticket.RESOLVED_STATUS]
).filter(queue__in=self.queues_from_args).filter(
id__gte=self.lhslist[0], id__lte=self.lhslist[1])
joblist = list(tickets_closed_resolved)
if not joblist:
caller.msg("No closed tickets.")
return
table = prettytable.PrettyTable(
["{w#", "{wPlayer", "{wRequest", "{wQueue"])
for ticket in joblist:
table.add_row([
str(ticket.id),
str(ticket.submitting_player),
str(ticket.title)[:20], ticket.queue.slug
])
caller.msg("{wClosed Tickets:{n\n%s" % table)
return
try:
ticket = Ticket.objects.get(id=self.lhs)
except (ValueError, Ticket.DoesNotExist):
self.msg("No ticket found by that number.")
return
if 'close' in switches:
# Closing a ticket. Check formatting first
lhs = self.lhs
rhs = self.rhs
if not args or not lhs or not rhs:
caller.msg("Usage: @job/close <#>=<GM Notes>")
return
try:
numticket = int(lhs)
except ValueError:
caller.msg("Must give a number for the open ticket.")
return
if helpdesk_api.resolve_ticket(caller, numticket, rhs):
caller.msg("Ticket successfully closed.")
return
else:
caller.msg("Ticket closure failed for unknown reason.")
return
if 'assign' in switches:
player = self.caller.search(self.rhs)
if not player:
return
ticket.assigned_to = player
ticket.save()
inform_staff("{w%s has assigned ticket %s to %s." %
(caller, ticket.id, player))
return
if 'followup' in switches or 'update' in switches or "follow" in switches:
lhs = self.lhs
rhs = self.rhs
if not lhs or not rhs:
caller.msg("Usage: @job/followup <#>=<msg>")
return
if helpdesk_api.add_followup(caller, ticket, rhs):
caller.msg("Followup added.")
return
caller.msg("Error in followup.")
return
if 'move' in switches:
if not self.lhs or not self.rhs:
self.msg("Usage: @job/move <#>=<msg>")
return
try:
queue = Queue.objects.get(slug__iexact=self.rhs)
except Queue.DoesNotExist:
self.msg("Queue must be one of the following: %s" %
", ".join(ob.slug for ob in Queue.objects.all()))
return
ticket.queue = queue
ticket.save()
self.msg("Ticket %s is now in queue %s." % (ticket.id, queue))
return
if 'delete' in switches or 'del' in switches:
if ticket.queue.slug == "Story":
self.msg(
"Cannot delete a storyaction. Please move it to a different queue first."
)
return
ticket.delete()
self.msg("Ticket #%s deleted." % self.lhs)
return
if 'priority' in switches:
try:
ticket.priority = int(self.rhs)
except (TypeError, ValueError):
self.msg("Must be a number.")
ticket.save()
self.msg("Ticket new priority is %s." % self.rhs)
return
if 'approve' in switches:
pass
if 'deny' in switches:
pass
caller.msg("Invalid switch for @job.")
def func(self):
"""Implement the command"""
caller = self.caller
priority = 3
if "followup" in self.switches or "comment" in self.switches:
if not self.lhs or not self.rhs:
msg = "Usage: <#>=<message>"
ticketnumbers = ", ".join(
str(ticket.id) for ticket in self.tickets)
if ticketnumbers:
msg += "\nYour tickets: %s" % ticketnumbers
return caller.msg(msg)
ticket = self.get_ticket_from_args(self.lhs)
if not ticket:
return
if ticket.status == ticket.CLOSED_STATUS:
self.msg(
"That ticket is already closed. Please make a new one.")
return
helpdesk_api.add_followup(caller,
ticket,
self.rhs,
mail_player=False)
caller.msg("Followup added.")
return
cmdstr = self.cmdstring.lower()
if cmdstr == '+911':
priority = 1
if not self.lhs:
self.list_tickets()
return
if self.lhs.isdigit():
ticket = self.get_ticket_from_args(self.lhs)
if not ticket:
return
self.display_ticket(ticket)
return
optional_title = self.lhs if self.rhs else (self.lhs[:27] + "...")
args = self.rhs if self.rhs else self.args
email = caller.email if caller.email != "*****@*****.**" else None
if cmdstr == "bug":
slug = settings.BUG_QUEUE_SLUG
elif cmdstr == "typo":
priority = 5
slug = "Typo"
elif cmdstr == "+featurerequest":
priority = 4
slug = "Code"
elif cmdstr == "+prprequest":
slug = "PRP"
else:
slug = settings.REQUEST_QUEUE_SLUG
new_ticket = helpdesk_api.create_ticket(caller,
args,
priority,
queue_slug=slug,
send_email=email,
optional_title=optional_title)
if new_ticket:
caller.msg(
"Thank you for submitting a request to the GM staff. Your ticket (#%s) "
"has been added to the queue." % new_ticket.id)
return
else:
caller.msg(
"Ticket submission has failed for unknown reason. Please inform the administrators."
)
return
def add_followup(self, pitch):
"""Adds followup to a plot pitch"""
add_followup(self.caller.player_ob, pitch, self.rhs)
self.msg("You have added a followup to Ticket %s." % pitch.id)