def timer_transition(ticket_id, state_id, date_time, transition_id):
"""
定时器流转
:param ticket_id:
:param state_id:
:param date_time:
:param transition_id:
:return:
"""
# 需要满足工单此状态后续无其他操作才自动流转
# 查询该工单此状态所有操作
flow_log_set, msg = TicketBaseService().get_ticket_flow_log(ticket_id, 'loonrobot', per_page=1000)
for flow_log in flow_log_set:
if flow_log.get('state').get('state_id') == state_id and flow_log.get('gmt_created') > date_time:
return True, '后续有操作，定时器失效'
# 执行流转
handle_ticket_data = dict(transition_id=transition_id, username='******', suggestion='定时器流转')
TicketBaseService().handle_ticket(ticket_id, handle_ticket_data, True)
def post(self, request, *args, **kwargs):
"""
工单hook回调，用于hoot请求后，被请求方执行完任务后回调loonflow,以触发工单继续流转
:param request:
:param args:
:param kwargs:
:return:
"""
ticket_id = kwargs.get('ticket_id')
json_str = request.body.decode('utf-8')
if not json_str:
return api_response(-1, 'post参数为空', {})
request_data_dict = json.loads(json_str)
# {"result":true, "msg":"", field_value:{"xx":1,"bb":2}}
app_name = request.META.get('HTTP_APPNAME')
result, msg = TicketBaseService().hook_call_back(ticket_id, app_name, request_data_dict)
if result:
code, msg, data = 0, 'add ticket comment successful', ''
else:
code, msg, data = -1, msg, ''
return api_response(code, msg, data)
def flow_hook_task(ticket_id):
"""
hook 任务
:param ticket_id:
:return:
"""
# 查询工单状态
ticket_obj = TicketRecord.objects.filter(id=ticket_id,
is_deleted=0).first()
state_id = ticket_obj.state_id
state_obj = State.objects.filter(id=state_id, is_deleted=0).first()
participant_type_id = state_obj.participant_type_id
if participant_type_id != CONSTANT_SERVICE.PARTICIPANT_TYPE_HOOK:
return False, ''
hook_config = state_obj.participant
hook_config_dict = json.loads(hook_config)
hook_url = hook_config_dict.get('hook_url')
hook_token = hook_config_dict.get('hook_token')
wait = hook_config_dict.get('wait')
flag, msg = CommonService().gen_hook_signature(hook_token)
if not flag:
return False, msg
all_ticket_data, msg = TicketBaseService().get_ticket_all_field_value(
ticket_id)
r = requests.post(hook_url, headers=msg, json=all_ticket_data, timeout=10)
result = r.json()
if result.get('code') == 0:
# 调用成功
if wait:
# date等格式需要转换为str
for key, value in all_ticket_data.items():
if type(value) not in [int, str, bool, float]:
all_ticket_data[key] = str(all_ticket_data[key])
all_ticket_data_json = json.dumps(all_ticket_data)
TicketBaseService().add_ticket_flow_log(
dict(
ticket_id=ticket_id,
transition_id=0,
suggestion=result.get('msg'),
participant_type_id=CONSTANT_SERVICE.PARTICIPANT_TYPE_HOOK,
participant='hook',
state_id=state_id,
ticket_data=all_ticket_data_json,
creator='loonrobot'))
return True, ''
else:
# 不等待hook目标回调，直接流转
transition_queryset, msg = WorkflowTransitionService(
).get_state_transition_queryset(state_id)
transition_id = transition_queryset[0] # hook状态只支持一个流转
new_request_dict = {}
new_request_dict.update({
'transition_id': transition_id,
'suggestion': msg,
'username': '******'
})
# 执行流转
flag, msg = TicketBaseService().handle_ticket(ticket_id,
new_request_dict,
by_hook=True)
if not flag:
return False, msg
else:
TicketBaseService().update_ticket_field_value(
{'script_run_last_result': False})
all_ticket_data, msg = TicketBaseService().get_ticket_all_field_value(
ticket_id)
# date等格式需要转换为str
for key, value in all_ticket_data.items():
if type(value) not in [int, str, bool, float]:
all_ticket_data[key] = str(all_ticket_data[key])
all_ticket_data_json = json.dumps(all_ticket_data)
TicketBaseService().add_ticket_flow_log(
dict(ticket_id=ticket_id,
transition_id=0,
suggestion=result.get('msg'),
participant_type_id=CONSTANT_SERVICE.PARTICIPANT_TYPE_HOOK,
participant='hook',
state_id=state_id,
ticket_data=all_ticket_data_json,
creator='loonrobot'))
