def ticket_action(ticket_id,action):
global emailGlobal
ticket_action2(ticket_id,action)
rt_summary.generate_summary_file()
rt_summary.get_summary_info()
statistics.stats_update_json_file()
redirect("/detail/"+emailGlobal+"?o="+request.query.o)
def get_root():
start_time = time()
rt_summary.generate_summary_file()
rt_summary.get_summary_info()
statistics.stats_update_json_file()
result = create_default_result()
# Removed to be a display at the TV
#if request.query.o == '' or not user_auth.check_id(request.query.o):
# result.update({'message': ''})
# return template('auth', result)
#result.update({'username': user_auth.get_email_from_id(request.query.o)})
result.update({'username_id': request.query.o})
today = date.today().isoformat()
result.update({'statistics': get_statistics(get_date(30, today), today)})
# Is there any URGENT ticket?
result.update({'urgent': get_urgent_tickets(rt_object)})
result.update({'time_spent': '%0.2f seconds' % (time() - start_time)})
return template('entrance_summary', result)