def start_call(self, call, to, from_, status_callback):
if not settings.SEND_CALLS:
raise IVRException("SEND_CALLS set to False, skipping call start")
channel = call.channel
Contact.get_or_create(channel.org,
channel.created_by,
urns=[URN.from_tel(to)])
# Verboice differs from Twilio in that they expect the first block of twiml up front
payload = six.text_type(Flow.handle_call(call))
# now we can post that to verboice
url = "%s?%s" % (self.endpoint,
urlencode(
dict(channel=self.verboice_channel, address=to)))
response = requests.post(url, data=payload, auth=self.auth).json()
if 'call_id' not in response:
raise IVRException(_('Verboice connection failed.'))
# store the verboice call id in our IVRCall
call.external_id = response['call_id']
call.status = IVRCall.IN_PROGRESS
call.save()
def handle_direct_inbound(self, request, uuid, data):
from warapidpro.types import WhatsAppDirectType
channel = self.lookup_channel(WhatsAppDirectType.code, uuid)
if not channel:
error_msg = "Channel not found for id: %s" % (uuid, )
logger.error(error_msg)
return HttpResponse(error_msg, status=400)
from_addr = data['from_addr']
content = self.get_content(data)
attachments = self.get_attachments(data)
message = Msg.create_incoming(channel,
URN.from_tel(from_addr),
content,
external_id=data['uuid'],
attachments=attachments)
response_body = {
'message_id': message.pk,
}
request_body = request.body
request_method = request.method
request_path = request.get_full_path()
event = HttpEvent(request_method, request_path, request_body, 201,
json.dumps(response_body))
ChannelLog.log_message(message, 'Handled inbound message.', event)
return JsonResponse(response_body, status=201)
def create_contact(self, name=None, number=None, twitter=None, urn=None, is_test=False, **kwargs):
"""
Create a contact in the master test org
"""
urns = []
if number:
urns.append(URN.from_tel(number))
if twitter:
urns.append(URN.from_twitter(twitter))
if urn:
urns.append(urn)
if not name and not urns: # pragma: no cover
raise ValueError("Need a name or URN to create a contact")
kwargs['name'] = name
kwargs['urns'] = urns
kwargs['is_test'] = is_test
if 'org' not in kwargs:
kwargs['org'] = self.org
if 'user' not in kwargs:
kwargs['user'] = self.user
return Contact.get_or_create(**kwargs)
def parse_contacts(cls, org, json_obj):
contacts = []
for contact in json_obj.get(VariableContactAction.CONTACTS):
name = contact.get(VariableContactAction.NAME, None)
phone = contact.get(VariableContactAction.PHONE, None)
contact_uuid = contact.get(VariableContactAction.UUID, None)
urns = []
for urn in contact.get(VariableContactAction.URNS, []):
scheme = urn.get(VariableContactAction.SCHEME)
path = urn.get(VariableContactAction.PATH)
if scheme and path:
urns.append(URN.from_parts(scheme, path))
if phone: # pragma: needs cover
urns.append(URN.from_tel(phone))
contact = Contact.objects.filter(uuid=contact_uuid, org=org).first()
if not contact:
contact = Contact.get_or_create_by_urns(org, org.created_by, name=None, urns=urns)
# if they don't have a name use the one in our action
if name and not contact.name: # pragma: needs cover
contact.name = name
contact.save(update_fields=["name"], handle_update=True)
if contact:
contacts.append(contact)
return contacts
def create_contact(self,
name=None,
*,
language=None,
phone=None,
urns=None,
fields=None,
org=None,
user=None,
last_seen_on=None):
"""
Create a new contact
"""
org = org or self.org
user = user or self.user
urns = [URN.from_tel(phone)] if phone else urns
return create_contact_locally(org,
user,
name,
language,
urns or [],
fields or {},
group_uuids=[],
last_seen_on=last_seen_on)
def create_contact(self,
name=None,
number=None,
twitter=None,
urn=None,
fields=None,
**kwargs):
"""
Create a contact in the master test org
"""
org = kwargs.pop("org", None) or self.org
user = kwargs.pop("user", None) or self.user
urns = []
if number:
urns.append(URN.from_tel(number))
if twitter:
urns.append(URN.from_twitter(twitter))
if urn:
urns.append(urn)
assert name or urns, "contact should have a name or a contact"
kwargs["name"] = name
kwargs["urns"] = urns
contact = Contact.get_or_create_by_urns(org, user, **kwargs)
if fields:
update_fields_locally(user, contact, fields)
return contact
def start_call(self, call, to, from_, status_callback):
if not settings.SEND_CALLS:
raise ValueError("SEND_CALLS set to False, skipping call start")
channel = call.channel
Contact.get_or_create(channel.org, URN.from_tel(to), channel)
# Verboice differs from Twilio in that they expect the first block of twiml up front
payload = str(Flow.handle_call(call))
# now we can post that to verboice
url = "%s?%s" % (self.endpoint, urlencode(dict(channel=self.verboice_channel, address=to)))
response = requests.post(url, data=payload, auth=self.auth).json()
if "call_id" not in response:
call.status = IVRCall.FAILED
call.save()
raise IVRException(_("Verboice connection failed."))
# store the verboice call id in our IVRCall
call.external_id = response["call_id"]
# the call was successfully sent to the IVR provider
call.status = IVRCall.WIRED
call.save()
def create_contact(self, name=None, number=None, twitter=None, twitterid=None, urn=None, is_test=False, **kwargs):
"""
Create a contact in the master test org
"""
urns = []
if number:
urns.append(URN.from_tel(number))
if twitter:
urns.append(URN.from_twitter(twitter))
if twitterid:
urns.append(URN.from_twitterid(twitterid))
if urn:
urns.append(urn)
if not name and not urns: # pragma: no cover
raise ValueError("Need a name or URN to create a contact")
kwargs["name"] = name
kwargs["urns"] = urns
kwargs["is_test"] = is_test
if "org" not in kwargs:
kwargs["org"] = self.org
if "user" not in kwargs:
kwargs["user"] = self.user
return Contact.get_or_create_by_urns(**kwargs)
def create_contact(self,
name=None,
number=None,
twitter=None,
twitterid=None,
urn=None,
**kwargs):
"""
Create a contact in the master test org
"""
urns = []
if number:
urns.append(URN.from_tel(number))
if twitter:
urns.append(URN.from_twitter(twitter))
if twitterid:
urns.append(URN.from_twitterid(twitterid))
if urn:
urns.append(urn)
if not name and not urns: # pragma: no cover
raise ValueError("Need a name or URN to create a contact")
kwargs["name"] = name
kwargs["urns"] = urns
if "org" not in kwargs:
kwargs["org"] = self.org
if "user" not in kwargs:
kwargs["user"] = self.user
return Contact.get_or_create_by_urns(**kwargs)
def create_contact(self,
name=None,
number=None,
twitter=None,
urn=None,
is_test=False,
**kwargs):
"""
Create a contact in the master test org
"""
urns = []
if number:
urns.append(URN.from_tel(number))
if twitter:
urns.append(URN.from_twitter(twitter))
if urn:
urns.append(urn)
if not name and not urns: # pragma: no cover
raise ValueError("Need a name or URN to create a contact")
kwargs['name'] = name
kwargs['urns'] = urns
kwargs['is_test'] = is_test
if 'org' not in kwargs:
kwargs['org'] = self.org
if 'user' not in kwargs:
kwargs['user'] = self.user
return Contact.get_or_create(**kwargs)
def to_internal_value(self, data):
if isinstance(data, str):
return [URN.from_tel(data)]
elif isinstance(data, list):
if len(data) > 100:
raise serializers.ValidationError("You can only specify up to 100 numbers at a time.")
urns = []
for phone in data:
if not isinstance(phone, str): # pragma: no cover
raise serializers.ValidationError("Invalid phone: %s" % str(phone))
urns.append(URN.from_tel(phone))
return urns
else:
raise serializers.ValidationError("Invalid phone: %s" % data)
def get_or_create_contact(self, urn):
if ':' not in urn:
urn = URN.from_tel(urn) # assume phone number
return Contact.get_or_create(self.org,
self.user,
name=None,
urns=[urn])
def to_internal_value(self, data):
if isinstance(data, six.string_types):
return [URN.from_tel(data)]
elif isinstance(data, list):
if len(data) > 100:
raise serializers.ValidationError("You can only specify up to 100 numbers at a time.")
urns = []
for phone in data:
if not isinstance(phone, six.string_types): # pragma: no cover
raise serializers.ValidationError("Invalid phone: %s" % str(phone))
urns.append(URN.from_tel(phone))
return urns
else:
raise serializers.ValidationError("Invalid phone: %s" % data)
def _create_contact_batch(self, batch):
"""
Bulk creates a batch of contacts from flat representations
"""
for c in batch:
c["object"] = Contact(
org=c["org"],
name=c["name"],
language=c["language"],
is_stopped=c["is_stopped"],
is_blocked=c["is_blocked"],
is_active=c["is_active"],
created_by=c["user"],
created_on=c["created_on"],
modified_by=c["user"],
modified_on=c["modified_on"],
fields=c["fields_as_json"],
)
Contact.objects.bulk_create([c["object"] for c in batch])
# now that contacts have pks, bulk create the actual URN, value and group membership objects
batch_urns = []
batch_memberships = []
for c in batch:
org = c["org"]
c["urns"] = []
if c["tel"]:
c["urns"].append(
ContactURN(
org=org,
contact=c["object"],
priority=50,
scheme=TEL_SCHEME,
path=c["tel"],
identity=URN.from_tel(c["tel"]),
)
)
if c["twitter"]:
c["urns"].append(
ContactURN(
org=org,
contact=c["object"],
priority=50,
scheme=TWITTER_SCHEME,
path=c["twitter"],
identity=URN.from_twitter(c["twitter"]),
)
)
for g in c["groups"]:
batch_memberships.append(ContactGroup.contacts.through(contact=c["object"], contactgroup=g))
batch_urns += c["urns"]
ContactURN.objects.bulk_create(batch_urns)
ContactGroup.contacts.through.objects.bulk_create(batch_memberships)
def _create_contact_batch(self, batch):
"""
Bulk creates a batch of contacts from flat representations
"""
for c in batch:
c["object"] = Contact(
org=c["org"],
name=c["name"],
language=c["language"],
is_stopped=c["is_stopped"],
is_blocked=c["is_blocked"],
is_active=c["is_active"],
created_by=c["user"],
created_on=c["created_on"],
modified_by=c["user"],
modified_on=c["modified_on"],
fields=c["fields_as_json"],
)
Contact.objects.bulk_create([c["object"] for c in batch])
# now that contacts have pks, bulk create the actual URN, value and group membership objects
batch_urns = []
batch_memberships = []
for c in batch:
org = c["org"]
c["urns"] = []
if c["tel"]:
c["urns"].append(
ContactURN(
org=org,
contact=c["object"],
priority=50,
scheme=TEL_SCHEME,
path=c["tel"],
identity=URN.from_tel(c["tel"]),
)
)
if c["twitter"]:
c["urns"].append(
ContactURN(
org=org,
contact=c["object"],
priority=50,
scheme=TWITTER_SCHEME,
path=c["twitter"],
identity=URN.from_twitter(c["twitter"]),
)
)
for g in c["groups"]:
batch_memberships.append(ContactGroup.contacts.through(contact=c["object"], contactgroup=g))
batch_urns += c["urns"]
ContactURN.objects.bulk_create(batch_urns)
ContactGroup.contacts.through.objects.bulk_create(batch_memberships)
def validate_phone(self, value):
if value:
try:
normalized = phonenumbers.parse(value, None)
if not phonenumbers.is_possible_number(normalized):
raise serializers.ValidationError("Invalid phone number: '%s'" % value)
except Exception:
raise serializers.ValidationError("Invalid phone number: '%s'" % value)
e164_number = phonenumbers.format_number(normalized, phonenumbers.PhoneNumberFormat.E164)
self.parsed_urns = [URN.from_tel(e164_number)]
return value
def validate_phone(self, value):
if value:
try:
normalized = phonenumbers.parse(value, None)
if not phonenumbers.is_possible_number(normalized):
raise serializers.ValidationError("Invalid phone number: '%s'" % value)
except Exception:
raise serializers.ValidationError("Invalid phone number: '%s'" % value)
e164_number = phonenumbers.format_number(normalized, phonenumbers.PhoneNumberFormat.E164)
self.parsed_urns = [URN.from_tel(e164_number)]
return value
def _create_contact_batch(self, batch):
"""
Bulk creates a batch of contacts from flat representations
"""
for c in batch:
c['object'] = Contact(org=c['org'], name=c['name'], language=c['language'],
is_stopped=c['is_stopped'], is_blocked=c['is_blocked'],
is_active=c['is_active'],
created_by=c['user'], created_on=c['created_on'],
modified_by=c['user'], modified_on=c['modified_on'])
Contact.objects.bulk_create([c['object'] for c in batch])
# now that contacts have pks, bulk create the actual URN, value and group membership objects
batch_urns = []
batch_values = []
batch_memberships = []
for c in batch:
org = c['org']
c['urns'] = []
if c['tel']:
c['urns'].append(ContactURN(org=org, contact=c['object'], priority=50, scheme=TEL_SCHEME,
path=c['tel'], urn=URN.from_tel(c['tel'])))
if c['twitter']:
c['urns'].append(ContactURN(org=org, contact=c['object'], priority=50, scheme=TWITTER_SCHEME,
path=c['twitter'], urn=URN.from_twitter(c['twitter'])))
if c['gender']:
batch_values.append(Value(org=org, contact=c['object'], contact_field=org.cache['fields']['gender'],
string_value=c['gender']))
if c['age']:
batch_values.append(Value(org=org, contact=c['object'], contact_field=org.cache['fields']['age'],
string_value=str(c['age']), decimal_value=c['age']))
if c['joined']:
batch_values.append(Value(org=org, contact=c['object'], contact_field=org.cache['fields']['joined'],
string_value=datetime_to_str(c['joined']), datetime_value=c['joined']))
if c['ward']:
batch_values.append(Value(org=org, contact=c['object'], contact_field=org.cache['fields']['ward'],
string_value=c['ward'].name, location_value=c['ward']))
if c['district']:
batch_values.append(Value(org=org, contact=c['object'], contact_field=org.cache['fields']['district'],
string_value=c['district'].name, location_value=c['district']))
if c['state']:
batch_values.append(Value(org=org, contact=c['object'], contact_field=org.cache['fields']['state'],
string_value=c['state'].name, location_value=c['state']))
for g in c['groups']:
batch_memberships.append(ContactGroup.contacts.through(contact=c['object'], contactgroup=g))
batch_urns += c['urns']
ContactURN.objects.bulk_create(batch_urns)
Value.objects.bulk_create(batch_values)
ContactGroup.contacts.through.objects.bulk_create(batch_memberships)
def _create_contact_batch(self, batch):
"""
Bulk creates a batch of contacts from flat representations
"""
for c in batch:
c['object'] = Contact(org=c['org'],
name=c['name'],
language=c['language'],
is_stopped=c['is_stopped'],
is_blocked=c['is_blocked'],
is_active=c['is_active'],
created_by=c['user'],
created_on=c['created_on'],
modified_by=c['user'],
modified_on=c['modified_on'],
fields=c['fields_as_json'])
Contact.objects.bulk_create([c['object'] for c in batch])
# now that contacts have pks, bulk create the actual URN, value and group membership objects
batch_urns = []
batch_memberships = []
for c in batch:
org = c['org']
c['urns'] = []
if c['tel']:
c['urns'].append(
ContactURN(org=org,
contact=c['object'],
priority=50,
scheme=TEL_SCHEME,
path=c['tel'],
identity=URN.from_tel(c['tel'])))
if c['twitter']:
c['urns'].append(
ContactURN(org=org,
contact=c['object'],
priority=50,
scheme=TWITTER_SCHEME,
path=c['twitter'],
identity=URN.from_twitter(c['twitter'])))
for g in c['groups']:
batch_memberships.append(
ContactGroup.contacts.through(contact=c['object'],
contactgroup=g))
batch_urns += c['urns']
ContactURN.objects.bulk_create(batch_urns)
ContactGroup.contacts.through.objects.bulk_create(batch_memberships)
def form_valid(self, *args, **kwargs):
data = self.form.cleaned_data
handled = Msg.create_incoming(data['channel'], URN.from_tel(data['urn']), data['text'],
user=self.request.user)
kwargs = self.get_form_kwargs()
kwargs['initial'] = data
next_form = TestMessageForm(**kwargs)
context = self.get_context_data()
context['handled'] = handled
context['form'] = next_form
context['responses'] = handled.responses.all()
# passing a minimal base template and a simple Context (instead of RequestContext) helps us
# minimize number of other queries, allowing us to more easily measure queries per request
context['base_template'] = 'msgs/msg_test_frame.html'
return self.render_to_response(Context(context))
def form_valid(self, *args, **kwargs):
data = self.form.cleaned_data
handled = Msg.create_incoming(data['channel'], URN.from_tel(data['urn']), data['text'],
user=self.request.user)
kwargs = self.get_form_kwargs()
kwargs['initial'] = data
next_form = TestMessageForm(**kwargs)
context = self.get_context_data()
context['handled'] = handled
context['form'] = next_form
context['responses'] = handled.responses.all()
# passing a minimal base template and a simple Context (instead of RequestContext) helps us
# minimize number of other queries, allowing us to more easily measure queries per request
context['base_template'] = 'msgs/msg_test_frame.html'
return self.render_to_response(Context(context))
def start_call(self, call, to, from_, status_callback):
channel = call.channel
Contact.get_or_create(channel.org, channel.created_by, urns=[URN.from_tel(to)])
# Verboice differs from Twilio in that they expect the first block of twiml up front
payload = unicode(Flow.handle_call(call, {}))
# now we can post that to verboice
url = "%s?%s" % (self.endpoint, urlencode(dict(channel=self.verboice_channel, address=to)))
response = requests.post(url, data=payload, auth=self.auth).json()
if 'call_id' not in response:
raise IVRException(_('Verboice connection failed.'))
# store the verboice call id in our IVRCall
call.external_id = response['call_id']
call.status = IN_PROGRESS
call.save()
def form_valid(self, *args, **kwargs): # pragma: no cover
data = self.form.cleaned_data
handled = Msg.create_incoming(
data["channel"], URN.from_tel(data["urn"]), data["text"], user=self.request.user
)
kwargs = self.get_form_kwargs()
kwargs["initial"] = data
next_form = TestMessageForm(**kwargs)
context = self.get_context_data()
context["handled"] = handled
context["form"] = next_form
context["responses"] = handled.responses.all()
# passing a minimal base template and a simple Context (instead of RequestContext) helps us
# minimize number of other queries, allowing us to more easily measure queries per request
context["base_template"] = "msgs/msg_test_frame.html"
return self.render_to_response(context)
def form_valid(self, *args, **kwargs): # pragma: no cover
data = self.form.cleaned_data
handled = Msg.create_incoming(data["channel"],
URN.from_tel(data["urn"]),
data["text"],
user=self.request.user)
kwargs = self.get_form_kwargs()
kwargs["initial"] = data
next_form = TestMessageForm(**kwargs)
context = self.get_context_data()
context["handled"] = handled
context["form"] = next_form
context["responses"] = handled.responses.all()
# passing a minimal base template and a simple Context (instead of RequestContext) helps us
# minimize number of other queries, allowing us to more easily measure queries per request
context["base_template"] = "msgs/msg_test_frame.html"
return self.render_to_response(context)
def handle_group_inbound(self, request, uuid, data):
from warapidpro.types import WhatsAppGroupType
channel = self.lookup_channel(WhatsAppGroupType.code, uuid)
if not channel:
error_msg = "Channel not found for id: %s" % (uuid, )
logger.error(error_msg)
return HttpResponse(error_msg, status=400)
from_addr = data['from_addr']
content = self.get_content(data)
attachments = self.get_attachments(data)
group_uuid = data.get('group', {}).get('uuid')
# The group webhook receives messages for all groups,
# only grab the message if it's a group we're a channel for.
if channel.config_json()['group_uuid'] != group_uuid:
logger.info('Received message for a different group.')
return JsonResponse({}, status=200)
message = Msg.create_incoming(channel,
URN.from_tel(from_addr),
content,
external_id=data['uuid'],
attachments=attachments)
response_body = {
'message_id': message.pk,
}
request_body = request.body
request_method = request.method
request_path = request.get_full_path()
event = HttpEvent(request_method, request_path, request_body, 201,
json.dumps(response_body))
ChannelLog.log_message(message, 'Handled inbound message.', event)
return JsonResponse(response_body, status=201)
def post(self, request, *args, **kwargs):
from temba.msgs.models import Msg
request_body = request.body
request_method = request.method
request_path = request.get_full_path()
def log_channel(channel, description, event, is_error=False):
return ChannelLog.objects.create(
channel_id=channel.pk,
is_error=is_error,
request=event.request_body,
response=event.response_body,
url=event.url,
method=event.method,
response_status=event.status_code,
description=description,
)
action = kwargs["action"].lower()
request_uuid = kwargs["uuid"]
data = json.loads(force_text(request_body))
is_ussd = self.is_ussd_message(data)
channel_data = data.get("channel_data", {})
channel_types = ("JNU", "JN")
# look up the channel
channel = Channel.objects.filter(uuid=request_uuid, is_active=True, channel_type__in=channel_types).first()
if not channel:
return HttpResponse("Channel not found for id: %s" % request_uuid, status=400)
auth = request.META.get("HTTP_AUTHORIZATION", "").split(" ")
secret = channel.config.get(Channel.CONFIG_SECRET)
if secret is not None and (len(auth) != 2 or auth[0] != "Token" or auth[1] != secret):
return JsonResponse(dict(error="Incorrect authentication token"), status=401)
# Junebug is sending an event
if action == "event":
expected_keys = ["event_type", "message_id", "timestamp"]
if not set(expected_keys).issubset(data.keys()):
status = 400
response_body = "Missing one of %s in request parameters." % (", ".join(expected_keys))
event = HttpEvent(request_method, request_path, request_body, status, response_body)
log_channel(channel, "Failed to handle event.", event, is_error=True)
return HttpResponse(response_body, status=status)
message_id = data["message_id"]
event_type = data["event_type"]
# look up the message
message = Msg.objects.filter(channel=channel, external_id=message_id).select_related("channel")
if not message:
status = 400
response_body = "Message with external id of '%s' not found" % (message_id,)
event = HttpEvent(request_method, request_path, request_body, status, response_body)
log_channel(channel, "Failed to handle %s event_type." % (event_type), event)
return HttpResponse(response_body, status=status)
if event_type == "submitted":
for message_obj in message:
message_obj.status_sent()
if event_type == "delivery_succeeded":
for message_obj in message:
message_obj.status_delivered()
elif event_type in ["delivery_failed", "rejected"]:
for message_obj in message:
message_obj.status_fail()
response_body = {"status": self.ACK, "message_ids": [message_obj.pk for message_obj in message]}
event = HttpEvent(request_method, request_path, request_body, 200, json.dumps(response_body))
log_channel(channel, "Handled %s event_type." % (event_type), event)
# Let Junebug know we're happy
return JsonResponse(response_body)
# Handle an inbound message
elif action == "inbound":
expected_keys = [
"channel_data",
"from",
"channel_id",
"timestamp",
"content",
"to",
"reply_to",
"message_id",
]
if not set(expected_keys).issubset(data.keys()):
status = 400
response_body = "Missing one of %s in request parameters." % (", ".join(expected_keys))
event = HttpEvent(request_method, request_path, request_body, status, response_body)
log_channel(channel, "Failed to handle message.", event, is_error=True)
return HttpResponse(response_body, status=status)
if is_ussd:
status = {"close": USSDSession.INTERRUPTED, "new": USSDSession.TRIGGERED}.get(
channel_data.get("session_event"), USSDSession.IN_PROGRESS
)
message_date = datetime.strptime(data["timestamp"], "%Y-%m-%d %H:%M:%S.%f")
gmt_date = pytz.timezone("GMT").localize(message_date)
# Use a session id if provided, otherwise fall back to using the `from` address as the identifier
session_id = channel_data.get("session_id") or data["from"]
connection = USSDSession.handle_incoming(
channel=channel,
urn=data["from"],
content=data["content"],
status=status,
date=gmt_date,
external_id=session_id,
message_id=data["message_id"],
starcode=data["to"],
)
if connection:
status = 200
response_body = {"status": self.ACK, "session_id": connection.pk}
event = HttpEvent(request_method, request_path, request_body, status, json.dumps(response_body))
log_channel(
channel, "Handled USSD message of %s session_event" % (channel_data["session_event"],), event
)
return JsonResponse(response_body, status=status)
else:
status = 400
response_body = {"status": self.NACK, "reason": "No suitable session found for this message."}
event = HttpEvent(request_method, request_path, request_body, status, json.dumps(response_body))
log_channel(
channel,
"Failed to handle USSD message of %s session_event" % (channel_data["session_event"],),
event,
)
return JsonResponse(response_body, status=status)
else:
content = data["content"]
message = Msg.create_incoming(channel, URN.from_tel(data["from"]), content)
status = 200
response_body = {"status": self.ACK, "message_id": message.pk}
Msg.objects.filter(pk=message.id).update(external_id=data["message_id"])
event = HttpEvent(request_method, request_path, request_body, status, json.dumps(response_body))
ChannelLog.log_message(message, "Handled inbound message.", event)
return JsonResponse(response_body, status=status)
def get(self, request, *args, **kwargs):
from temba.flows.models import FlowSession
from temba.ivr.models import IVRCall
action = kwargs["action"].lower()
request_body = force_text(request.body)
request_path = request.get_full_path()
request_method = request.method
request_uuid = kwargs["uuid"]
if action == "event":
if not request_body:
return HttpResponse("")
body_json = json.loads(request_body)
status = body_json.get("status", None)
duration = body_json.get("duration", None)
call_uuid = body_json.get("uuid", None)
conversation_uuid = body_json.get("conversation_uuid", None)
if call_uuid is None:
return HttpResponse("Missing uuid parameter, ignoring")
call = IVRCall.objects.filter(external_id=call_uuid).first()
if not call:
# try looking up by the conversation uuid (inbound calls start with that)
call = IVRCall.objects.filter(external_id=conversation_uuid).first()
if call:
call.external_id = call_uuid
call.save()
else:
response = dict(message="Call not found for %s" % call_uuid)
return JsonResponse(response)
channel = call.channel
channel_type = channel.channel_type
call.update_status(status, duration, channel_type)
call.save()
response = dict(
description="Updated call status", call=dict(status=call.get_status_display(), duration=call.duration)
)
event = HttpEvent(request_method, request_path, request_body, 200, json.dumps(response))
ChannelLog.log_ivr_interaction(call, "Updated call status", event)
if call.status == IVRCall.COMPLETED:
# if our call is completed, hangup
runs = FlowRun.objects.filter(connection=call)
for run in runs:
if not run.is_completed():
run.set_completed(exit_uuid=None)
return JsonResponse(response)
if action == "answer":
if not request_body:
return HttpResponse("")
body_json = json.loads(request_body)
from_number = body_json.get("from", None)
channel_number = body_json.get("to", None)
external_id = body_json.get("conversation_uuid", None)
if not from_number or not channel_number or not external_id:
return HttpResponse("Missing parameters, Ignoring")
# look up the channel
address_q = Q(address=channel_number) | Q(address=("+" + channel_number))
channel = Channel.objects.filter(address_q).filter(is_active=True, channel_type="NX").first()
# make sure we got one, and that it matches the key for our org
org_uuid = None
if channel:
org_uuid = channel.org.config.get(NEXMO_UUID, None)
if not channel or org_uuid != request_uuid:
return HttpResponse("Channel not found for number: %s" % channel_number, status=404)
urn = URN.from_tel(from_number)
contact, urn_obj = Contact.get_or_create(channel.org, urn, channel)
flow = Trigger.find_flow_for_inbound_call(contact)
if flow:
call = IVRCall.create_incoming(channel, contact, urn_obj, channel.created_by, external_id)
session = FlowSession.create(contact, connection=call)
FlowRun.create(flow, contact, session=session, connection=call)
response = Flow.handle_call(call)
channel_type = channel.channel_type
call.update_status("answered", None, channel_type)
event = HttpEvent(request_method, request_path, request_body, 200, str(response))
ChannelLog.log_ivr_interaction(call, "Incoming request for call", event)
return JsonResponse(json.loads(str(response)), safe=False)
else:
# we don't have an inbound trigger to deal with this call.
response = channel.generate_ivr_response()
# say nothing and hangup, this is a little rude, but if we reject the call, then
# they'll get a non-working number error. We send 'busy' when our server is down
# so we don't want to use that here either.
response.say("")
response.hangup()
# if they have a missed call trigger, fire that off
Trigger.catch_triggers(contact, Trigger.TYPE_MISSED_CALL, channel)
# either way, we need to hangup now
return JsonResponse(json.loads(str(response)), safe=False)
class USSDSession(ChannelSession):
USSD_PULL = INCOMING = 'I'
USSD_PUSH = OUTGOING = 'O'
objects = USSDQuerySet.as_manager()
class Meta:
proxy = True
@property
def should_end(self):
return self.status == self.ENDING
def mark_ending(self): # session to be ended
if self.status != self.ENDING:
self.status = self.ENDING
self.save(update_fields=['status'])
def close(self): # session has successfully ended
if self.status == self.ENDING:
self.status = self.COMPLETED
else:
self.status = self.INTERRUPTED
self.ended_on = timezone.now()
self.save(update_fields=['status', 'ended_on'])
def start_async(self, flow, date, message_id):
from temba.msgs.models import Msg, USSD
message = Msg.objects.create(channel=self.channel,
contact=self.contact,
contact_urn=self.contact_urn,
sent_on=date,
connection=self,
msg_type=USSD,
external_id=message_id,
created_on=timezone.now(),
modified_on=timezone.now(),
org=self.channel.org,
direction=self.INCOMING)
flow.start([], [self.contact],
start_msg=message,
restart_participants=True,
connection=self)
def handle_async(self, urn, content, date, message_id):
from temba.msgs.models import Msg, USSD
Msg.create_incoming(channel=self.channel,
org=self.org,
urn=urn,
text=content or '',
date=date,
connection=self,
msg_type=USSD,
external_id=message_id)
def handle_sync(self): # pragma: needs cover
# TODO: implement for InfoBip and other sync APIs
pass
@classmethod
def handle_incoming(cls,
channel,
urn,
date,
external_id,
contact=None,
message_id=None,
status=None,
content=None,
starcode=None,
org=None,
async=True):
trigger = None
contact_urn = None
# handle contact with channel
urn = URN.from_tel(urn)
if not contact:
contact, contact_urn = Contact.get_or_create(
channel.org, urn, channel)
elif urn:
contact_urn = ContactURN.get_or_create(org,
contact,
urn,
channel=channel)
contact.set_preferred_channel(channel)
if contact_urn:
contact_urn.update_affinity(channel)
# setup session
defaults = dict(channel=channel,
contact=contact,
contact_urn=contact_urn,
org=channel.org if channel else contact.org)
if status == cls.TRIGGERED:
trigger = Trigger.find_trigger_for_ussd_session(contact, starcode)
if not trigger:
return False
defaults.update(
dict(started_on=date, direction=cls.USSD_PULL, status=status))
elif status == cls.INTERRUPTED:
defaults.update(dict(ended_on=date, status=status))
else:
defaults.update(dict(status=cls.IN_PROGRESS))
# check if there's an initiated PUSH connection
connection = cls.objects.get_initiated_push(contact)
created = False
if not connection:
try:
connection = cls.objects.select_for_update().exclude(status__in=ChannelSession.DONE)\
.get(external_id=external_id)
created = False
for k, v in six.iteritems(defaults):
setattr(connection, k, v() if callable(v) else v)
connection.save()
except cls.DoesNotExist:
defaults['external_id'] = external_id
connection = cls.objects.create(**defaults)
FlowSession.create(contact, connection=connection)
created = True
else:
defaults.update(dict(external_id=external_id))
for key, value in six.iteritems(defaults):
setattr(connection, key, value)
connection.save()
created = None
# start session
if created and async and trigger:
connection.start_async(trigger.flow, date, message_id)
class USSDSession(ChannelSession):
USSD_PULL = INCOMING = 'I'
USSD_PUSH = OUTGOING = 'O'
objects = USSDQuerySet.as_manager()
class Meta:
proxy = True
def start_session_async(self, flow, urn, content, date, message_id):
from temba.msgs.models import Msg, USSD
message = Msg.objects.create(channel=self.channel,
contact=self.contact,
contact_urn=self.contact_urn,
sent_on=date,
session=self,
msg_type=USSD,
external_id=message_id,
created_on=timezone.now(),
modified_on=timezone.now(),
org=self.channel.org,
direction=self.INCOMING)
flow.start([], [self.contact],
start_msg=message,
restart_participants=True,
session=self)
def handle_session_async(self, urn, content, date, message_id):
from temba.msgs.models import Msg, USSD
Msg.create_incoming(channel=self.channel,
urn=urn,
text=content or '',
date=date,
session=self,
msg_type=USSD,
external_id=message_id)
def handle_ussd_session_sync(self): # pragma: needs cover
# TODO: implement for InfoBip and other sync APIs
pass
@classmethod
def handle_incoming(cls,
channel,
urn,
date,
external_id,
message_id=None,
status=None,
flow=None,
content=None,
starcode=None,
org=None,
async=True):
trigger = None
# handle contact with channel
urn = URN.from_tel(urn)
contact = Contact.get_or_create(channel.org,
channel.created_by,
urns=[urn],
channel=channel)
contact_urn = contact.urn_objects[urn]
contact.set_preferred_channel(channel)
contact_urn.update_affinity(channel)
# setup session
defaults = dict(channel=channel,
contact=contact,
contact_urn=contact_urn,
org=channel.org)
if status == cls.TRIGGERED:
trigger = Trigger.find_trigger_for_ussd_session(contact, starcode)
if not trigger:
return False
defaults.update(
dict(started_on=date, direction=cls.USSD_PULL, status=status))
elif status == cls.INTERRUPTED:
defaults.update(dict(ended_on=date, status=status))
else:
defaults.update(dict(status=USSDSession.IN_PROGRESS))
# check if there's an initiated PUSH session
session = cls.objects.get_initiated_push_session(contact)
if not session:
session, created = cls.objects.update_or_create(
external_id=external_id, defaults=defaults)
else:
defaults.update(dict(external_id=external_id))
for key, value in six.iteritems(defaults):
setattr(session, key, value)
session.save()
created = None
# start session
if created and async and trigger:
session.start_session_async(trigger.flow, urn, content, date,
message_id)
def post(self, request, *args, **kwargs):
from temba.msgs.models import Msg
request_body = request.body
request_method = request.method
request_path = request.get_full_path()
def log_channel(channel, description, event, is_error=False):
return ChannelLog.objects.create(channel_id=channel.pk,
is_error=is_error,
request=event.request_body,
response=event.response_body,
url=event.url,
method=event.method,
response_status=event.status_code,
description=description)
action = kwargs['action'].lower()
request_uuid = kwargs['uuid']
data = json.loads(force_text(request_body))
is_ussd = self.is_ussd_message(data)
channel_data = data.get('channel_data', {})
channel_types = ('JNU', 'JN')
# look up the channel
channel = Channel.objects.filter(
uuid=request_uuid, is_active=True,
channel_type__in=channel_types).first()
if not channel:
return HttpResponse("Channel not found for id: %s" % request_uuid,
status=400)
auth = request.META.get('HTTP_AUTHORIZATION', '').split(' ')
secret = channel.config.get(Channel.CONFIG_SECRET)
if secret is not None and (len(auth) != 2 or auth[0] != 'Token'
or auth[1] != secret):
return JsonResponse(dict(error="Incorrect authentication token"),
status=401)
# Junebug is sending an event
if action == 'event':
expected_keys = ["event_type", "message_id", "timestamp"]
if not set(expected_keys).issubset(data.keys()):
status = 400
response_body = "Missing one of %s in request parameters." % (
', '.join(expected_keys))
event = HttpEvent(request_method, request_path, request_body,
status, response_body)
log_channel(channel,
'Failed to handle event.',
event,
is_error=True)
return HttpResponse(response_body, status=status)
message_id = data['message_id']
event_type = data["event_type"]
# look up the message
message = Msg.objects.filter(
channel=channel,
external_id=message_id).select_related('channel')
if not message:
status = 400
response_body = "Message with external id of '%s' not found" % (
message_id, )
event = HttpEvent(request_method, request_path, request_body,
status, response_body)
log_channel(channel,
'Failed to handle %s event_type.' % (event_type),
event)
return HttpResponse(response_body, status=status)
if event_type == 'submitted':
for message_obj in message:
message_obj.status_sent()
if event_type == 'delivery_succeeded':
for message_obj in message:
message_obj.status_delivered()
elif event_type in ['delivery_failed', 'rejected']:
for message_obj in message:
message_obj.status_fail()
response_body = {
'status': self.ACK,
'message_ids': [message_obj.pk for message_obj in message]
}
event = HttpEvent(request_method, request_path, request_body, 200,
json.dumps(response_body))
log_channel(channel, 'Handled %s event_type.' % (event_type),
event)
# Let Junebug know we're happy
return JsonResponse(response_body)
# Handle an inbound message
elif action == 'inbound':
expected_keys = [
'channel_data',
'from',
'channel_id',
'timestamp',
'content',
'to',
'reply_to',
'message_id',
]
if not set(expected_keys).issubset(data.keys()):
status = 400
response_body = "Missing one of %s in request parameters." % (
', '.join(expected_keys))
event = HttpEvent(request_method, request_path, request_body,
status, response_body)
log_channel(channel,
'Failed to handle message.',
event,
is_error=True)
return HttpResponse(response_body, status=status)
if is_ussd:
status = {
'close': USSDSession.INTERRUPTED,
'new': USSDSession.TRIGGERED,
}.get(channel_data.get('session_event'),
USSDSession.IN_PROGRESS)
message_date = datetime.strptime(data['timestamp'],
"%Y-%m-%d %H:%M:%S.%f")
gmt_date = pytz.timezone('GMT').localize(message_date)
# Use a session id if provided, otherwise fall back to using the `from` address as the identifier
session_id = channel_data.get('session_id') or data['from']
connection = USSDSession.handle_incoming(
channel=channel,
urn=data['from'],
content=data['content'],
status=status,
date=gmt_date,
external_id=session_id,
message_id=data['message_id'],
starcode=data['to'])
if connection:
status = 200
response_body = {
'status': self.ACK,
'session_id': connection.pk,
}
event = HttpEvent(request_method, request_path,
request_body, status,
json.dumps(response_body))
log_channel(
channel, 'Handled USSD message of %s session_event' %
(channel_data['session_event'], ), event)
return JsonResponse(response_body, status=status)
else:
status = 400
response_body = {
'status': self.NACK,
'reason': 'No suitable session found for this message.'
}
event = HttpEvent(request_method, request_path,
request_body, status,
json.dumps(response_body))
log_channel(
channel,
'Failed to handle USSD message of %s session_event' %
(channel_data['session_event'], ), event)
return JsonResponse(response_body, status=status)
else:
content = data['content']
message = Msg.create_incoming(channel,
URN.from_tel(data['from']),
content)
status = 200
response_body = {
'status': self.ACK,
'message_id': message.pk,
}
Msg.objects.filter(pk=message.id).update(
external_id=data['message_id'])
event = HttpEvent(request_method, request_path, request_body,
status, json.dumps(response_body))
ChannelLog.log_message(message, 'Handled inbound message.',
event)
return JsonResponse(response_body, status=status)
def post(self, request, *args, **kwargs):
from temba.msgs.models import Msg
request_body = request.body
request_method = request.method
request_path = request.get_full_path()
def log_channel(channel, description, event, is_error=False):
return ChannelLog.objects.create(
channel_id=channel.pk,
is_error=is_error,
request=event.request_body,
response=event.response_body,
url=event.url,
method=event.method,
response_status=event.status_code,
description=description,
)
action = kwargs["action"].lower()
request_uuid = kwargs["uuid"]
data = json.loads(force_text(request_body))
is_ussd = self.is_ussd_message(data)
channel_data = data.get("channel_data", {})
channel_types = ("JNU", "JN")
# look up the channel
channel = Channel.objects.filter(
uuid=request_uuid, is_active=True,
channel_type__in=channel_types).first()
if not channel:
return HttpResponse("Channel not found for id: %s" % request_uuid,
status=400)
auth = request.META.get("HTTP_AUTHORIZATION", "").split(" ")
secret = channel.config.get(Channel.CONFIG_SECRET)
if secret is not None and (len(auth) != 2 or auth[0] != "Token"
or auth[1] != secret):
return JsonResponse(dict(error="Incorrect authentication token"),
status=401)
# Junebug is sending an event
if action == "event":
expected_keys = ["event_type", "message_id", "timestamp"]
if not set(expected_keys).issubset(data.keys()):
status = 400
response_body = "Missing one of %s in request parameters." % (
", ".join(expected_keys))
event = HttpEvent(request_method, request_path, request_body,
status, response_body)
log_channel(channel,
"Failed to handle event.",
event,
is_error=True)
return HttpResponse(response_body, status=status)
message_id = data["message_id"]
event_type = data["event_type"]
# look up the message
message = Msg.objects.filter(
channel=channel,
external_id=message_id).select_related("channel")
if not message:
status = 400
response_body = "Message with external id of '%s' not found" % (
message_id, )
event = HttpEvent(request_method, request_path, request_body,
status, response_body)
log_channel(channel,
"Failed to handle %s event_type." % (event_type),
event)
return HttpResponse(response_body, status=status)
if event_type == "submitted":
for message_obj in message:
message_obj.status_sent()
if event_type == "delivery_succeeded":
for message_obj in message:
message_obj.status_delivered()
elif event_type in ["delivery_failed", "rejected"]:
for message_obj in message:
message_obj.status_fail()
response_body = {
"status": self.ACK,
"message_ids": [message_obj.pk for message_obj in message]
}
event = HttpEvent(request_method, request_path, request_body, 200,
json.dumps(response_body))
log_channel(channel, "Handled %s event_type." % (event_type),
event)
# Let Junebug know we're happy
return JsonResponse(response_body)
# Handle an inbound message
elif action == "inbound":
expected_keys = [
"channel_data",
"from",
"channel_id",
"timestamp",
"content",
"to",
"reply_to",
"message_id",
]
if not set(expected_keys).issubset(data.keys()):
status = 400
response_body = "Missing one of %s in request parameters." % (
", ".join(expected_keys))
event = HttpEvent(request_method, request_path, request_body,
status, response_body)
log_channel(channel,
"Failed to handle message.",
event,
is_error=True)
return HttpResponse(response_body, status=status)
if is_ussd:
status = {
"close": USSDSession.INTERRUPTED,
"new": USSDSession.TRIGGERED
}.get(channel_data.get("session_event"),
USSDSession.IN_PROGRESS)
message_date = datetime.strptime(data["timestamp"],
"%Y-%m-%d %H:%M:%S.%f")
gmt_date = pytz.timezone("GMT").localize(message_date)
# Use a session id if provided, otherwise fall back to using the `from` address as the identifier
session_id = channel_data.get("session_id") or data["from"]
connection = USSDSession.handle_incoming(
channel=channel,
urn=data["from"],
content=data["content"],
status=status,
date=gmt_date,
external_id=session_id,
message_id=data["message_id"],
starcode=data["to"],
)
if connection:
status = 200
response_body = {
"status": self.ACK,
"session_id": connection.pk
}
event = HttpEvent(request_method, request_path,
request_body, status,
json.dumps(response_body))
log_channel(
channel, "Handled USSD message of %s session_event" %
(channel_data["session_event"], ), event)
return JsonResponse(response_body, status=status)
else:
status = 400
response_body = {
"status": self.NACK,
"reason": "No suitable session found for this message."
}
event = HttpEvent(request_method, request_path,
request_body, status,
json.dumps(response_body))
log_channel(
channel,
"Failed to handle USSD message of %s session_event" %
(channel_data["session_event"], ),
event,
)
return JsonResponse(response_body, status=status)
else:
content = data["content"]
message = Msg.create_incoming(channel,
URN.from_tel(data["from"]),
content)
status = 200
response_body = {"status": self.ACK, "message_id": message.pk}
Msg.objects.filter(pk=message.id).update(
external_id=data["message_id"])
event = HttpEvent(request_method, request_path, request_body,
status, json.dumps(response_body))
ChannelLog.log_message(message, "Handled inbound message.",
event)
return JsonResponse(response_body, status=status)
def post(self, request, *args, **kwargs):
from twilio.request_validator import RequestValidator
from temba.flows.models import FlowSession
signature = request.META.get("HTTP_X_TWILIO_SIGNATURE", "")
url = "https://" + request.get_host() + "%s" % request.get_full_path()
channel_uuid = kwargs.get("uuid")
call_sid = self.get_param("CallSid")
direction = self.get_param("Direction")
status = self.get_param("CallStatus")
to_number = self.get_param("To")
to_country = self.get_param("ToCountry")
from_number = self.get_param("From")
# Twilio sometimes sends un-normalized numbers
if to_number and not to_number.startswith("+") and to_country: # pragma: no cover
to_number, valid = URN.normalize_number(to_number, to_country)
# see if it's a twilio call being initiated
if to_number and call_sid and direction == "inbound" and status == "ringing":
# find a channel that knows how to answer twilio calls
channel = self.get_ringing_channel(uuid=channel_uuid)
if not channel:
response = VoiceResponse()
response.say("Sorry, there is no channel configured to take this call. Goodbye.")
response.hangup()
return HttpResponse(str(response))
org = channel.org
if self.get_channel_type() == "T" and not org.is_connected_to_twilio():
return HttpResponse("No Twilio account is connected", status=400)
client = self.get_client(channel=channel)
validator = RequestValidator(client.auth[1])
signature = request.META.get("HTTP_X_TWILIO_SIGNATURE", "")
url = "https://%s%s" % (request.get_host(), request.get_full_path())
if validator.validate(url, request.POST, signature):
from temba.ivr.models import IVRCall
# find a contact for the one initiating us
urn = URN.from_tel(from_number)
contact, urn_obj = Contact.get_or_create(channel.org, urn, channel)
flow = Trigger.find_flow_for_inbound_call(contact)
if flow:
call = IVRCall.create_incoming(channel, contact, urn_obj, channel.created_by, call_sid)
session = FlowSession.create(contact, connection=call)
call.update_status(
request.POST.get("CallStatus", None), request.POST.get("CallDuration", None), "T"
)
call.save()
FlowRun.create(flow, contact, session=session, connection=call)
response = Flow.handle_call(call)
return HttpResponse(str(response))
else:
# we don't have an inbound trigger to deal with this call.
response = channel.generate_ivr_response()
# say nothing and hangup, this is a little rude, but if we reject the call, then
# they'll get a non-working number error. We send 'busy' when our server is down
# so we don't want to use that here either.
response.say("")
response.hangup()
# if they have a missed call trigger, fire that off
Trigger.catch_triggers(contact, Trigger.TYPE_MISSED_CALL, channel)
# either way, we need to hangup now
return HttpResponse(str(response))
# check for call progress events, these include post-call hangup notifications
if request.POST.get("CallbackSource", None) == "call-progress-events":
if call_sid:
from temba.ivr.models import IVRCall
call = IVRCall.objects.filter(external_id=call_sid).first()
if call:
call.update_status(
request.POST.get("CallStatus", None), request.POST.get("CallDuration", None), "TW"
)
call.save()
return HttpResponse("Call status updated")
return HttpResponse("No call found")
return HttpResponse("Not Handled, unknown action", status=400) # pragma: no cover
def handle_incoming(
cls,
channel,
urn,
date,
external_id,
contact=None,
message_id=None,
status=None,
content=None,
starcode=None,
org=None,
do_async=True,
):
trigger = None
contact_urn = None
# handle contact with channel
urn = URN.from_tel(urn)
if not contact:
contact, contact_urn = Contact.get_or_create(
channel.org, urn, channel)
elif urn:
contact_urn = ContactURN.get_or_create(org,
contact,
urn,
channel=channel)
contact.set_preferred_channel(channel)
if contact_urn:
contact_urn.update_affinity(channel)
# setup session
defaults = dict(channel=channel,
contact=contact,
contact_urn=contact_urn,
org=channel.org if channel else contact.org)
if status == cls.TRIGGERED:
trigger = Trigger.find_trigger_for_ussd_session(contact, starcode)
if not trigger:
return False
defaults.update(
dict(started_on=date, direction=cls.USSD_PULL, status=status))
elif status == cls.INTERRUPTED:
defaults.update(dict(ended_on=date, status=status))
else:
defaults.update(dict(status=cls.IN_PROGRESS))
# check if there's an initiated PUSH connection
connection = cls.objects.get_initiated_push(contact)
created = False
if not connection:
try:
connection = (cls.objects.select_for_update().exclude(
status__in=ChannelSession.DONE).get(
external_id=external_id))
created = False
for k, v in defaults.items():
setattr(connection, k, v() if callable(v) else v)
connection.save()
except cls.DoesNotExist:
defaults["external_id"] = external_id
connection = cls.objects.create(**defaults)
FlowSession.create(contact, connection=connection)
created = True
else:
defaults.update(dict(external_id=external_id))
for key, value in defaults.items():
setattr(connection, key, value)
connection.save()
created = None
# start session
if created and do_async and trigger:
connection.start_async(trigger.flow, date, message_id)
# resume session, deal with incoming content and all the other states
else:
connection.handle_async(urn, content, date, message_id)
return connection
def get_or_create_contact(self, urn):
if ":" not in urn:
urn = URN.from_tel(urn) # assume phone number
contact, urn_obj = Contact.get_or_create(self.org, urn, user=self.user)
return contact
def handle_incoming(
cls,
channel,
urn,
date,
external_id,
contact=None,
message_id=None,
status=None,
content=None,
starcode=None,
org=None,
do_async=True,
):
trigger = None
contact_urn = None
# handle contact with channel
urn = URN.from_tel(urn)
if not contact:
contact, contact_urn = Contact.get_or_create(channel.org, urn, channel)
elif urn:
contact_urn = ContactURN.get_or_create(org, contact, urn, channel=channel)
contact.set_preferred_channel(channel)
if contact_urn:
contact_urn.update_affinity(channel)
# setup session
defaults = dict(
channel=channel, contact=contact, contact_urn=contact_urn, org=channel.org if channel else contact.org
)
if status == cls.TRIGGERED:
trigger = Trigger.find_trigger_for_ussd_session(contact, starcode)
if not trigger:
return False
defaults.update(dict(started_on=date, direction=cls.USSD_PULL, status=status))
elif status == cls.INTERRUPTED:
defaults.update(dict(ended_on=date, status=status))
else:
defaults.update(dict(status=cls.IN_PROGRESS))
# check if there's an initiated PUSH connection
connection = cls.objects.get_initiated_push(contact)
created = False
if not connection:
try:
connection = (
cls.objects.select_for_update()
.exclude(status__in=ChannelConnection.DONE)
.get(external_id=external_id)
)
created = False
for k, v in defaults.items():
setattr(connection, k, v() if callable(v) else v)
connection.save()
except cls.DoesNotExist:
defaults["external_id"] = external_id
connection = cls.objects.create(**defaults)
FlowSession.create(contact, connection=connection)
created = True
else:
defaults.update(dict(external_id=external_id))
for key, value in defaults.items():
setattr(connection, key, value)
connection.save()
created = None
# start session
if created and do_async and trigger:
connection.start_async(trigger.flow, date, message_id)
# resume session, deal with incoming content and all the other states
else:
connection.handle_async(urn, content, date, message_id)
return connection
def create_contacts(self, orgs, locations, num_total):
batch_size = 5000
num_test_contacts = len(orgs) * len(USERS)
group_membership_model = ContactGroup.contacts.through
group_counts = defaultdict(int)
self._log("Creating %d test contacts...\n" % num_test_contacts)
for org in orgs:
for user in org.cache['users']:
Contact.get_test_contact(user)
self._log("Creating %d regular contacts...\n" % (num_total - num_test_contacts))
base_contact_id = self.get_current_id(Contact) + 1
# Disable table triggers to speed up insertion and in the case of contact group m2m, avoid having an unsquashed
# count row for every contact
with DisableTriggersOn(Contact, ContactURN, Value, group_membership_model):
names = [('%s %s' % (c1, c2)).strip() for c2 in CONTACT_NAMES[1] for c1 in CONTACT_NAMES[0]]
names = [n if n else None for n in names]
batch = 1
for index_batch in chunk_list(range(num_total - num_test_contacts), batch_size):
contacts = []
urns = []
values = []
memberships = []
def add_to_group(g):
group_counts[g] += 1
memberships.append(group_membership_model(contact_id=c['id'], contactgroup=g))
for c_index in index_batch: # pragma: no cover
org = orgs[c_index] if c_index < len(orgs) else self.random_org(orgs) # at least 1 contact per org
name = self.random_choice(names)
location = self.random_choice(locations) if self.probability(CONTACT_HAS_FIELD_PROB) else None
created_on = self.timeline_date(float(num_test_contacts + c_index) / num_total)
c = {
'id': base_contact_id + c_index, # database id this contact will have when created
'org': org,
'user': org.cache['users'][0],
'name': name,
'tel': '+2507%08d' % c_index if self.probability(CONTACT_HAS_TEL_PROB) else None,
'twitter': '%s%d' % (name.replace(' ', '_').lower() if name else 'tweep', c_index) if self.probability(CONTACT_HAS_TWITTER_PROB) else None,
'gender': self.random_choice(('M', 'F')) if self.probability(CONTACT_HAS_FIELD_PROB) else None,
'age': self.random.randint(16, 80) if self.probability(CONTACT_HAS_FIELD_PROB) else None,
'joined': self.random_date() if self.probability(CONTACT_HAS_FIELD_PROB) else None,
'ward': location[0] if location else None,
'district': location[1] if location else None,
'state': location[2] if location else None,
'language': self.random_choice(CONTACT_LANGS),
'is_stopped': self.probability(CONTACT_IS_STOPPED_PROB),
'is_blocked': self.probability(CONTACT_IS_BLOCKED_PROB),
'is_active': self.probability(1 - CONTACT_IS_DELETED_PROB),
'created_on': created_on,
'modified_on': self.random_date(created_on, self.db_ends_on),
}
if c['is_active']:
if not c['is_blocked'] and not c['is_stopped']:
add_to_group(org.cache['system_groups'][ContactGroup.TYPE_ALL])
if c['is_blocked']:
add_to_group(org.cache['system_groups'][ContactGroup.TYPE_BLOCKED])
if c['is_stopped']:
add_to_group(org.cache['system_groups'][ContactGroup.TYPE_STOPPED])
contacts.append(Contact(org=org, name=c['name'], language=c['language'],
is_stopped=c['is_stopped'], is_blocked=c['is_blocked'],
is_active=c['is_active'],
created_by=user, created_on=c['created_on'],
modified_by=user, modified_on=c['modified_on']))
if c['tel']:
urns.append(ContactURN(org=org, contact_id=c['id'], priority=50, scheme=TEL_SCHEME,
path=c['tel'], urn=URN.from_tel(c['tel'])))
if c['twitter']:
urns.append(ContactURN(org=org, contact_id=c['id'], priority=50, scheme=TWITTER_SCHEME,
path=c['twitter'], urn=URN.from_twitter(c['twitter'])))
if c['gender']:
values.append(Value(org=org, contact_id=c['id'], contact_field=org.cache['fields']['gender'],
string_value=c['gender']))
if c['age']:
values.append(Value(org=org, contact_id=c['id'], contact_field=org.cache['fields']['age'],
string_value=str(c['age']), decimal_value=c['age']))
if c['joined']:
values.append(Value(org=org, contact_id=c['id'], contact_field=org.cache['fields']['joined'],
string_value=datetime_to_str(c['joined']), datetime_value=c['joined']))
if location:
values.append(Value(org=org, contact_id=c['id'], contact_field=org.cache['fields']['ward'],
string_value=c['ward'].name, location_value=c['ward']))
values.append(Value(org=org, contact_id=c['id'], contact_field=org.cache['fields']['district'],
string_value=c['district'].name, location_value=c['district']))
values.append(Value(org=org, contact_id=c['id'], contact_field=org.cache['fields']['state'],
string_value=c['state'].name, location_value=c['state']))
# let each group decide if it is taking this contact
for g in org.cache['groups']:
if g.member(c) if callable(g.member) else self.probability(g.member):
add_to_group(g)
Contact.objects.bulk_create(contacts)
ContactURN.objects.bulk_create(urns)
Value.objects.bulk_create(values)
group_membership_model.objects.bulk_create(memberships)
self._log(" > Created batch %d of %d\n" % (batch, max(num_total // batch_size, 1)))
batch += 1
# create group count records manually
counts = []
for group, count in group_counts.items():
counts.append(ContactGroupCount(group=group, count=count, is_squashed=True))
ContactGroupCount.objects.bulk_create(counts)
# for sanity check that our presumed last contact id matches the last actual contact id
assert c['id'] == Contact.objects.order_by('-id').first().id
def get_or_create_contact(self, urn):
if ':' not in urn:
urn = URN.from_tel(urn) # assume phone number
return Contact.get_or_create(self.org, self.user, name=None, urns=[urn])
def post(self, request, *args, **kwargs):
from twilio.request_validator import RequestValidator
from temba.flows.models import FlowSession
signature = request.META.get("HTTP_X_TWILIO_SIGNATURE", "")
url = "https://" + request.get_host() + "%s" % request.get_full_path()
channel_uuid = kwargs.get("uuid")
call_sid = self.get_param("CallSid")
direction = self.get_param("Direction")
status = self.get_param("CallStatus")
to_number = self.get_param("To")
to_country = self.get_param("ToCountry")
from_number = self.get_param("From")
# Twilio sometimes sends un-normalized numbers
if to_number and not to_number.startswith(
"+") and to_country: # pragma: no cover
to_number, valid = URN.normalize_number(to_number, to_country)
# see if it's a twilio call being initiated
if to_number and call_sid and direction == "inbound" and status == "ringing":
# find a channel that knows how to answer twilio calls
channel = self.get_ringing_channel(uuid=channel_uuid)
if not channel:
response = VoiceResponse()
response.say(
"Sorry, there is no channel configured to take this call. Goodbye."
)
response.hangup()
return HttpResponse(str(response))
org = channel.org
if self.get_channel_type(
) == "T" and not org.is_connected_to_twilio():
return HttpResponse("No Twilio account is connected",
status=400)
client = self.get_client(channel=channel)
validator = RequestValidator(client.auth[1])
signature = request.META.get("HTTP_X_TWILIO_SIGNATURE", "")
url = "https://%s%s" % (request.get_host(),
request.get_full_path())
if validator.validate(url, request.POST, signature):
from temba.ivr.models import IVRCall
# find a contact for the one initiating us
urn = URN.from_tel(from_number)
contact, urn_obj = Contact.get_or_create(
channel.org, urn, channel)
flow = Trigger.find_flow_for_inbound_call(contact)
if flow:
call = IVRCall.create_incoming(channel, contact, urn_obj,
channel.created_by,
call_sid)
session = FlowSession.create(contact, connection=call)
call.update_status(request.POST.get("CallStatus", None),
request.POST.get("CallDuration", None),
"T")
call.save()
FlowRun.create(flow,
contact,
session=session,
connection=call)
response = Flow.handle_call(call)
return HttpResponse(str(response))
else:
# we don't have an inbound trigger to deal with this call.
response = channel.generate_ivr_response()
# say nothing and hangup, this is a little rude, but if we reject the call, then
# they'll get a non-working number error. We send 'busy' when our server is down
# so we don't want to use that here either.
response.say("")
response.hangup()
# if they have a missed call trigger, fire that off
Trigger.catch_triggers(contact, Trigger.TYPE_MISSED_CALL,
channel)
# either way, we need to hangup now
return HttpResponse(str(response))
# check for call progress events, these include post-call hangup notifications
if request.POST.get("CallbackSource", None) == "call-progress-events":
if call_sid:
from temba.ivr.models import IVRCall
call = IVRCall.objects.filter(external_id=call_sid).first()
if call:
call.update_status(request.POST.get("CallStatus", None),
request.POST.get("CallDuration", None),
"TW")
call.save()
return HttpResponse("Call status updated")
return HttpResponse("No call found")
return HttpResponse("Not Handled, unknown action",
status=400) # pragma: no cover
def get(self, request, *args, **kwargs):
from temba.flows.models import FlowSession
from temba.ivr.models import IVRCall
action = kwargs["action"].lower()
request_body = force_text(request.body)
request_path = request.get_full_path()
request_method = request.method
request_uuid = kwargs["uuid"]
if action == "event":
if not request_body:
return HttpResponse("")
body_json = json.loads(request_body)
status = body_json.get("status", None)
duration = body_json.get("duration", None)
call_uuid = body_json.get("uuid", None)
conversation_uuid = body_json.get("conversation_uuid", None)
if call_uuid is None:
return HttpResponse("Missing uuid parameter, ignoring")
call = IVRCall.objects.filter(external_id=call_uuid).first()
if not call:
# try looking up by the conversation uuid (inbound calls start with that)
call = IVRCall.objects.filter(
external_id=conversation_uuid).first()
if call:
call.external_id = call_uuid
call.save()
else:
response = dict(message="Call not found for %s" %
call_uuid)
return JsonResponse(response)
channel = call.channel
channel_type = channel.channel_type
call.update_status(status, duration, channel_type)
call.save()
response = dict(description="Updated call status",
call=dict(status=call.get_status_display(),
duration=call.duration))
event = HttpEvent(request_method, request_path, request_body, 200,
json.dumps(response))
ChannelLog.log_ivr_interaction(call, "Updated call status", event)
if call.status == IVRCall.COMPLETED:
# if our call is completed, hangup
runs = FlowRun.objects.filter(connection=call)
for run in runs:
if not run.is_completed():
run.set_completed(exit_uuid=None)
return JsonResponse(response)
if action == "answer":
if not request_body:
return HttpResponse("")
body_json = json.loads(request_body)
from_number = body_json.get("from", None)
channel_number = body_json.get("to", None)
external_id = body_json.get("conversation_uuid", None)
if not from_number or not channel_number or not external_id:
return HttpResponse("Missing parameters, Ignoring")
# look up the channel
address_q = Q(address=channel_number) | Q(address=("+" +
channel_number))
channel = Channel.objects.filter(address_q).filter(
is_active=True, channel_type="NX").first()
# make sure we got one, and that it matches the key for our org
org_uuid = None
if channel:
org_uuid = channel.org.config.get(NEXMO_UUID, None)
if not channel or org_uuid != request_uuid:
return HttpResponse("Channel not found for number: %s" %
channel_number,
status=404)
urn = URN.from_tel(from_number)
contact, urn_obj = Contact.get_or_create(channel.org, urn, channel)
flow = Trigger.find_flow_for_inbound_call(contact)
if flow:
call = IVRCall.create_incoming(channel, contact, urn_obj,
channel.created_by, external_id)
session = FlowSession.create(contact, connection=call)
FlowRun.create(flow, contact, session=session, connection=call)
response = Flow.handle_call(call)
channel_type = channel.channel_type
call.update_status("answered", None, channel_type)
event = HttpEvent(request_method, request_path, request_body,
200, str(response))
ChannelLog.log_ivr_interaction(call,
"Incoming request for call",
event)
return JsonResponse(json.loads(str(response)), safe=False)
else:
# we don't have an inbound trigger to deal with this call.
response = channel.generate_ivr_response()
# say nothing and hangup, this is a little rude, but if we reject the call, then
# they'll get a non-working number error. We send 'busy' when our server is down
# so we don't want to use that here either.
response.say("")
response.hangup()
# if they have a missed call trigger, fire that off
Trigger.catch_triggers(contact, Trigger.TYPE_MISSED_CALL,
channel)
# either way, we need to hangup now
return JsonResponse(json.loads(str(response)), safe=False)
