def external_add(request):
"""
Allow users who don't have access to the rest of the ticket system to file a ticket in a specific list.
This is useful if, for example, a core web team are in a group that can file todos for each other,
but you also want students to be able to post trouble tickets to a list just for the sysadmin. This
way we don't have to put all students into a group that gives them access to the whole ticket system.
"""
if request.POST:
form = AddExternalItemForm(request.POST)
if form.is_valid():
# Don't commit the save until we've added in the fields we need to set
item = form.save(commit=False)
item.list_id = 20 # Hate hard-coding in IDs like this.
item.created_by = request.user
item.assigned_to = User.objects.get(username='******')
item.save()
# Send email
email_subject = render_to_string("todo/email/assigned_subject.txt", { 'task': item.title })
email_body = render_to_string("todo/email/assigned_body.txt", { 'task': item, 'site': current_site, })
try:
send_mail(email_subject, email_body, item.created_by.email, [item.assigned_to.email], fail_silently=False)
except:
request.user.message_set.create(message="Task saved but mail not sent. Contact your administrator." )
request.user.message_set.create(message="Your trouble ticket has been submitted. We'll get back to you soon.")
return HttpResponseRedirect(reverse('intranet_home'))
else:
form = AddExternalItemForm()
return render_to_response('todo/add_external_task.html', locals(), context_instance=RequestContext(request))
def external_add(request):
"""
Allow users who don't have access to the rest of the ticket system to file a ticket in a specific list.
Public tickets are unassigned unless settings.DEFAULT_ASSIGNEE exists.
"""
if request.POST:
form = AddExternalItemForm(request.POST)
if form.is_valid():
item = form.save(commit=False)
item.list_id = settings.DEFAULT_LIST_ID
item.created_by = request.user
if settings.DEFAULT_ASSIGNEE:
item.assigned_to = User.objects.get(username=settings.DEFAULT_ASSIGNEE)
item.save()
email_subject = render_to_string("todo/email/assigned_subject.txt", {'task': item.title})
email_body = render_to_string("todo/email/assigned_body.txt", {'task': item, 'site': current_site, })
try:
send_mail(
email_subject, email_body, item.created_by.email, [item.assigned_to.email, ], fail_silently=False)
except:
messages.error(request, "Task saved but mail not sent. Contact your administrator.")
messages.success(request, "Your trouble ticket has been submitted. We'll get back to you soon.")
return HttpResponseRedirect(settings.PUBLIC_SUBMIT_REDIRECT)
else:
form = AddExternalItemForm()
return render(request, 'todo/add_external_task.html', locals())
def external_add(request):
"""
Allow users who don't have access to the rest of the ticket system to file a ticket in a specific list.
This is useful if, for example, a core web team are in a group that can file todos for each other,
but you also want students to be able to post trouble tickets to a list just for the sysadmin. This
way we don't have to put all users into a group that gives them access to the whole ticket system.
"""
if request.POST:
form = AddExternalItemForm(request.POST)
if form.is_valid():
item = form.save(commit=False)
item.list_id = settings.DEFAULT_LIST_ID
item.created_by = request.user
item.assigned_to = User.objects.get(username=settings.DEFAULT_ASSIGNEE)
item.save()
email_subject = render_to_string("todo/email/assigned_subject.txt", {'task': item.title})
email_body = render_to_string("todo/email/assigned_body.txt", {'task': item, 'site': current_site, })
try:
send_mail(
email_subject, email_body, item.created_by.email, [item.assigned_to.email, ], fail_silently=False)
except:
messages.error(request, "Task saved but mail not sent. Contact your administrator.")
messages.success(request, "Your trouble ticket has been submitted. We'll get back to you soon.")
return HttpResponseRedirect(settings.PUBLIC_SUBMIT_REDIRECT)
else:
form = AddExternalItemForm()
return render(request, 'todo/add_external_task.html', locals())
def external_add(request):
"""
Allow users who don't have access to the rest of the ticket system to file a ticket in a specific list.
This is useful if, for example, a core web team are in a group that can file todos for each other,
but you also want students to be able to post trouble tickets to a list just for the sysadmin. This
way we don't have to put all users into a group that gives them access to the whole ticket system.
"""
if request.POST:
form = AddExternalItemForm(request.POST)
if form.is_valid():
# Don't commit the save until we've added in the fields we need to set
item = form.save(commit=False)
item.list_id = settings.DEFAULT_LIST_ID
item.created_by = request.user
item.assigned_to = User.objects.get(username=settings.DEFAULT_ASSIGNEE)
item.save()
# Send email
email_subject = render_to_string("todo/email/assigned_subject.txt", {'task': item.title})
email_body = render_to_string("todo/email/assigned_body.txt", {'task': item, 'site': current_site, })
try:
send_mail(email_subject, email_body, item.created_by.email, [item.assigned_to.email],
fail_silently=False)
except:
messages.error(request, "Task saved but mail not sent. Contact your administrator.")
messages.success(request, "Your trouble ticket has been submitted. We'll get back to you soon.")
return HttpResponseRedirect(settings.PUBLIC_SUBMIT_REDIRECT)
else:
form = AddExternalItemForm()
return render_to_response('todo/add_external_task.html', locals(), context_instance=RequestContext(request))
def external_add(request):
"""
Allow users who don't have access to the rest of the ticket system to file a ticket in a specific list.
Public tickets are unassigned unless settings.DEFAULT_ASSIGNEE exists.
"""
if request.POST:
form = AddExternalItemForm(request.POST)
if form.is_valid():
item = form.save(commit=False)
item.list_id = settings.DEFAULT_LIST_ID
item.created_by = request.user
if settings.DEFAULT_ASSIGNEE:
item.assigned_to = User.objects.get(
username=settings.DEFAULT_ASSIGNEE)
item.save()
email_subject = render_to_string("todo/email/assigned_subject.txt",
{'task': item.title})
email_body = render_to_string("todo/email/assigned_body.txt", {
'task': item,
'site': current_site,
})
try:
send_mail(email_subject,
email_body,
item.created_by.email, [
item.assigned_to.email,
],
fail_silently=False)
except:
messages.error(
request,
"Задача збережена але електронний лист не відправлено. Повідомте про проблему адміністтратора."
)
messages.success(
request,
"Your trouble ticket has been submitted. We'll get back to you soon."
)
return HttpResponseRedirect(settings.PUBLIC_SUBMIT_REDIRECT)
else:
form = AddExternalItemForm()
return render(request, 'todo/add_external_task.html', locals())
