def save(self):
t = Ticket.objects.get(pk=self.cleaned_data['ticket'])
f = FollowUp(ticket=t, title='Comment from %s' % self.cleaned_data['email'], comment=self.cleaned_data['comment'], public=True)
f.save()
if self.cleaned_data['attachment']:
import mimetypes
file = self.cleaned_data['attachment']
filename = file.name.replace(' ', '_')
a = Attachment(followup=f, filename=filename, mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream', size=file.size)
a.file.save(file.name, file)
return t
def save(self):
t = Ticket(title=self.cleaned_data['title'], submitter_email=self.cleaned_data['submitter_email'], status=Ticket.NEW_STATUS, queue=self.cleaned_data['queue'], description=self.cleaned_data['description'], priority=self.cleaned_data['priority'])
t.save()
f = FollowUp(ticket=t, title='Ticket opened via web', public=True, comment='Ticket opened via the web.')
f.save()
# files = []
if self.cleaned_data['attachment']:
import mimetypes
file = self.cleaned_data['attachment']
filename = file.name.replace(' ', '_')
a = Attachment(followup=f, filename=filename, mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream', size=file.size)
a.file.save(file.name, file)
# if file.size < getattr(settings, 'MAX_EMAIL_ATTACHMENT_SIZE', 1024000):
# files.append(a.file.path)
return t