def twilio_ConfigurePracticeLocalNumber2010(practice, tw_number):
"""
Configures a practice's Twilio number to point to the correct Twilio IVR
handler for the user, as well as sets the incoming phone number's friendly
name appropriately.
:param practice - practiceLocation which has mdcom_phone and mdcom_phone_sid set:
2010 version - need different status callback url
"""
auth, uri = client.auth, client.account_uri
tw_number = _getUSNumber(tw_number)
# assume US number, need to add country code
norm_number = '+1' + tw_number
abs_uri = '://'.join([settings.SERVER_PROTOCOL, settings.SERVER_ADDRESS])
url = reverse('MHLogin.DoctorCom.IVR.views_practice_v2.PracticeIVR_Main_New')
statusurl = reverse('MHLogin.DoctorCom.IVR.views_practice_v2.PracticeIVR_Status')
smsurl = reverse('MHLogin.DoctorCom.SMS.views.twilioSMS_incoming')
d = {
'PhoneNumber': norm_number,
'FriendlyName': _('%s\'s DCom Number') % (practice.practice_name),
'VoiceUrl': urljoin(abs_uri, url),
'VoiceMethod': 'POST',
'StatusCallback': urljoin(abs_uri, statusurl),
'StatusCallbackMethod': 'POST',
'SmsUrl': urljoin(abs_uri, smsurl),
}
# TODO: add resp = , Verify the resulting data from Twilio, in JSON format
try:
make_twilio_request('POST',
uri + '/IncomingPhoneNumbers/' + practice.mdcom_phone_sid, auth=auth, data=d)
except TwilioRestException:
pass
return True
def twilio_ConfigurePracticeLocalNumber(practice, tw_number):
"""
DEPRECATED - in the future, it will be replaced by twilio_ConfigurePracticeLocalNumber2010
Any changes here should be replicated to twilio_ConfigurePracticeLocalNumber2010
Configures a practice's Twilio number to point to the correct Twilio IVR
handler for the user, as well as sets the incoming phone number's friendly
name appropriately.
:param practice - PracticeLocation with mdcom_phone and mdcom_phone_sid set to the number
whose urls is being set
"""
if (settings.TWILIO_PHASE == 2):
return twilio_ConfigurePracticeLocalNumber2010(practice, tw_number)
else:
auth, uri = client2008.auth, client2008.account_uri
abs_uri = '://'.join([settings.SERVER_PROTOCOL, settings.SERVER_ADDRESS])
url = reverse('MHLogin.DoctorCom.IVR.views_practice.PracticeIVR_Main')
smsurl = reverse('MHLogin.DoctorCom.SMS.views.twilioSMS_incoming')
d = {
'FriendlyName': _('%s\'s DCom Number') % (practice.practice_name),
'Url': urljoin(abs_uri, url),
'SmsUrl': urljoin(abs_uri, smsurl),
}
# TODO: add resp = , Verify the resulting data from Twilio, in JSON format
try:
make_twilio_request('POST',
uri + '/IncomingPhoneNumbers/' + practice.mdcom_phone_sid, auth=auth, data=d)
except TwilioRestException:
pass
return True
def twilio_ConfigurePracticeLocalNumber(practice, tw_number):
"""
DEPRECATED - in the future, it will be replaced by twilio_ConfigurePracticeLocalNumber2010
Any changes here should be replicated to twilio_ConfigurePracticeLocalNumber2010
Configures a practice's Twilio number to point to the correct Twilio IVR
handler for the user, as well as sets the incoming phone number's friendly
name appropriately.
:param practice - PracticeLocation with mdcom_phone and mdcom_phone_sid set to the number
whose urls is being set
"""
if (settings.TWILIO_PHASE == 2):
return twilio_ConfigurePracticeLocalNumber2010(practice, tw_number)
else:
auth, uri = client2008.auth, client2008.account_uri
abs_uri = '://'.join([settings.SERVER_PROTOCOL, settings.SERVER_ADDRESS])
url = reverse('MHLogin.DoctorCom.IVR.views_practice.PracticeIVR_Main')
smsurl = reverse('MHLogin.DoctorCom.SMS.views.twilioSMS_incoming')
d = {
'FriendlyName': _('%s\'s DCom Number') % (practice.practice_name),
'Url': urljoin(abs_uri, url),
'SmsUrl': urljoin(abs_uri, smsurl),
}
# TODO: add resp = , Verify the resulting data from Twilio, in JSON format
try:
make_twilio_request('POST',
uri + '/IncomingPhoneNumbers/' +
practice.mdcom_phone_sid,
auth=auth,
data=d)
except TwilioRestException:
pass
return True
def test_make_twilio_request_bad_data(mock):
resp = Mock()
resp.ok = False
mock.return_value = resp
url = "http://random/url"
make_twilio_request("POST", url)
mock.assert_called_with("POST", "http://random/url.json",
headers=post_headers)
def test_make_twilio_request_bad_data(mock):
resp = Mock()
resp.ok = False
mock.return_value = resp
url = "http://random/url"
make_twilio_request("POST", url)
mock.assert_called_with("POST", "http://random/url.json",
headers=post_headers)
def request(self, method, uri, **kwargs):
"""
Send an HTTP request to the resource.
:raises: a :exc:`~twilio.TwilioRestException`
"""
if 'timeout' not in kwargs and self.timeout is not UNSET_TIMEOUT:
kwargs['timeout'] = self.timeout
data = kwargs.get('data')
if data is not None:
udata = {}
for k, v in six.iteritems(data):
key = k.encode('utf-8')
if isinstance(v, (list, tuple, set)):
udata[key] = [encode_atom(x) for x in v]
elif isinstance(v, (six.integer_types, six.binary_type, six.string_types)):
udata[key] = encode_atom(v)
else:
raise ValueError('data should be an integer, '
'binary, or string, or sequence ')
data = urlencode(udata, doseq=True)
event = HttpEvent(method, uri, data)
self.events.append(event)
resp = make_twilio_request(method, uri, auth=self.auth, **kwargs)
event.url = resp.url
event.status_code = resp.status_code
event.response_body = six.text_type(resp.content)
if method == "DELETE":
return resp, {}
else:
return resp, json.loads(resp.content)
def twilio_old_get_available_number(area_code, incountry="US", intype="local"):
"""
request for number in area_code - DOES NOT RESPECT AREACODE restriction
TO BE REMOVED - return only phone #
"""
auth, uri, = client.auth, client.account_uri
abs_uri = '://'.join([settings.SERVER_PROTOCOL, settings.SERVER_ADDRESS])
d = {
'AreaCode': area_code,
}
num_tup = None
try:
resp = make_twilio_request('GET',
uri + '/AvailablePhoneNumbers/US/Local', auth=auth, data=d)
content = json.loads(resp.content)
# get the first phone number entry that matches - phone # only
number_info = content['available_phone_numbers'][0]['phone_number']
# if we don't get any number, retry...?
logger.debug('twilio_ProvisionNewLocalNumber2010 areacode %s got %s number %s' % (
area_code, str(content), number_info))
us_number_info = _getUSNumber(number_info)
except TwilioRestException as re:
# This error indicates that no number was available.
if re.code not in (TWILIO_AREACODE_PARAMETER_NOT_SUPPORTED,
TWILIO_INVALID_AREA_CODE, TWILIO_NO_PHONE_NUMBERS_IN_AREA_CODE):
raise Exception(_('Provision Local number fail: %s' % re.msg))
except KeyError:
pass # return None if json fields not in resp
return us_number_info
def twilio_old_get_available_number(area_code, incountry="US", intype="local"):
"""
request for number in area_code - DOES NOT RESPECT AREACODE restriction
TO BE REMOVED - return only phone #
"""
auth, uri, = client.auth, client.account_uri
abs_uri = '://'.join([settings.SERVER_PROTOCOL, settings.SERVER_ADDRESS])
d = {
'AreaCode': area_code,
}
num_tup = None
try:
resp = make_twilio_request('GET',
uri + '/AvailablePhoneNumbers/US/Local',
auth=auth,
data=d)
content = json.loads(resp.content)
# get the first phone number entry that matches - phone # only
number_info = content['available_phone_numbers'][0]['phone_number']
# if we don't get any number, retry...?
logger.debug(
'twilio_ProvisionNewLocalNumber2010 areacode %s got %s number %s' %
(area_code, str(content), number_info))
us_number_info = _getUSNumber(number_info)
except TwilioRestException as re:
# This error indicates that no number was available.
if re.code not in (TWILIO_AREACODE_PARAMETER_NOT_SUPPORTED,
TWILIO_INVALID_AREA_CODE,
TWILIO_NO_PHONE_NUMBERS_IN_AREA_CODE):
raise Exception(_('Provision Local number fail: %s' % re.msg))
except KeyError:
pass # return None if json fields not in resp
return us_number_info
def PracticeIVR_LeaveRegularMsg(request):
"""
Sends office manager text message, in attachment there is voice file of recording
"""
if 'CallStatus' in request.POST:
logger.debug('%s: Into LeaveTextMsg with call status %s' % (
request.session.session_key, request.POST['CallStatus']))
if('CallStatus' in request.POST and request.POST['CallStatus'] == 'completed'):
try:
callSID = request.POST['CallSid']
auth, uri, = client.auth, client.account_uri
resp = make_twilio_request('GET', uri + '/Calls/%s' % callSID, auth=auth)
content = json.loads(resp.content)
log = callLog.objects.get(callSID=callSID)
log.call_duration = content['TwilioResponse']['Call']['Duration']
log.save()
except TwilioRestException as tre:
logger.critical('Unable to get call status: %s' % tre.msg)
except ObjectDoesNotExist as odne:
logger.warning('Call log does not exist for sid: %s. Caller may have '
'hung up shortly after Twilio starts call process.' % str(odne))
#if already got recording - this must be second ittiration
if ('ivr_makeRecording_recording' in request.session or
request.session['ivr_only_callbacknumber'] == True):
# get a list of all office managers for this practice
mgrs = get_all_practice_managers(request.session['practice_id'])
# after unique'ifying save_answering_service_message() expects recips
# as a list, see https://redmine.mdcom.com/issues/1374 for details
save_answering_service_message(request, False, list(set(m.user for m in mgrs)))
r = twilio.Response()
r.append(tts(_('Your message have been sent. Good Buy')))
r.append(twilio.Hangup())
return HttpResponse(str(r), mimetype=settings.TWILIO_RESPONSE_MIMETYPE)
else:
# first or second iteration, get call back number and message recoding
if ('ivr_makeRecording_callbacknumber' in request.session):
# get recording for non urgent message
request.session['ivr_makeRecording_maxLength'] = 600 # 10 minutes
request.session['ivr_makeRecording_leadSilence'] = 2
request.session['ivr_makeRecording_promptOnce'] = True
request.session['ivr_makeRecording_prompt'] = tts(_('Please say your '
'non urgent message after the beep. Please state your name and '
'speak clearly. Press pound when finished.'))
request.session['ivr_makeRecording_returnOnHangup'] = \
'MHLogin.DoctorCom.IVR.views_practice.PracticeIVR_LeaveRegularMsg'
request.session['ivr_call_stack'].append('PracticeIVR_LeaveRegularMsg')
request.session.modified = True
# Pass off the recording action to the getRecording function.
return getQuickRecording(request)
else:
#get call back number
request.session['ivr_call_stack'].append('PracticeIVR_LeaveRegularMsg')
request.session['ivr_callback_returnOnHangup'] = \
'MHLogin.DoctorCom.IVR.views_practice.PracticeIVR_LeaveRegularMsg'
return getCallBackNumber(request)
def Twilio_call_initiate(request, type, url):
# type is the model type that we're going to use.
# 1: TwilioCallGatherTest
# 2: TwilioRecordTest
caller = MHLUser.objects.get(id=request.user.id)
called = caller
if (not caller.mobile_phone):
return errlib.err500(request, err_msg="You do not have a mobile phone number "
"in your profile. Please enter one to use this function.")
if (not called.mobile_phone):
return errlib.err500(request, err_msg="The person you are trying to call "
"doesn't have a mobile phone number listed.")
if (type == 1):
log = TwilioCallGatherTest()
elif (type == 2):
log = TwilioRecordTest()
log.tester = caller
log.save()
# TODO: When confirmation gets figured out, generate an appropriate error message here.
if (not caller.mobile_confirmed):
pass
if (not called.mobile_confirmed):
pass
response_args = ''
if (request.GET and request.GET.has_key()):
response_args = '?record=True'
d = {
'Caller': settings.TWILIO_CALLER_ID,
'Called': caller.mobile_phone,
'Url': url,
'Method': 'POST',
'Timeout': 60,
}
auth, uri = client.auth, client.account_uri
call_info = make_twilio_request('POST', uri + '/Calls', auth=auth, data=d)
sid = json.loads(call_info.content).get('sid', '')
if not validate_sid(sid):
# This only occurs if the call SID is invalid or has changed formats.
return errlib.err500(request)
log.callid = sid
log.save()
if (type == 2):
return sid
context = get_context(request)
context['called'] = called
context['test_type'] = 10
context['test_id'] = log.id
context['form_action'] = reverse('MHLogin.tests.views.confirm_test',)
return render_to_response("tests/confirm_test.html", context)
def get_call_by_sid(callSid):
"""
Helper to get call info based on SID
"""
if (settings.TWILIO_PHASE == 2):
auth, uri, call = client.auth, client.account_uri, None
try:
params = '/Calls/%s.json' % (callSid)
# twilio req appends .json in wrong place when params and no headers
resp = make_twilio_request(
'GET',
uri + params,
auth=auth,
**{'headers': {
'Accept': 'application/json'
}})
content = json.loads(resp.content)
call = content['call']
logger.debug('get_call_by_sid content %s' % (call))
except (TwilioRestException, ValueError, KeyError) as err:
logger.critical("Problems querying call sid %s: %s" %
(callSid, str(err)))
else:
auth, uri, call = client2008.auth, client2008.account_uri, None
try:
params = '/Calls/%s' % (callSid)
# twilio req appends .json in wrong place when params and no headers
resp = make_twilio_request(
'GET',
uri + params,
auth=auth,
**{'headers': {
'Accept': 'application/json'
}})
content = json.loads(resp.content)
logger.debug('get_call_by_sid content %s ' % content)
call = content['TwilioResponse']['Call']
except (TwilioRestException, ValueError, KeyError) as err:
logger.critical("Problems querying call sid %s: %s" %
(callSid, str(err)))
return call
def twilio_ProvisionNewLocalNumber(area_code):
"""
DEPRECATED - in the future, it will be replaced by twilio_ProvisionNewLocalNumber2010
Any changes here should be replicated to twilio_ProvisionNewLocalNumber2010
:param area_code:
area_code may be any valid three-digit string with the first digit
being 2-9 (inclusive), second digit being 0-8 (inclusive) and last digit
being 0-9 (inclusive). Toll-free numbers are excluded.
:returns:
The newly provisioned number on success, or None if Twilio doesn't have
any available numbers for the requested area code.
:raises:
A generic exception if an invalid area code is requested.
Raises an HTTPError if the Twilio request results in an error other than
listed above.
Note: twilio 2010 uses 2 phase call: 1 to call to AvailablePhoneNumbers
and with the resulting number, call to IncomingPhoneNumbers
"""
if (settings.TWILIO_PHASE == 2):
return twilio_ProvisionNewLocalNumber2010(area_code)
else:
auth, uri, = client2008.auth, client2008.account_uri
abs_uri = '://'.join([settings.SERVER_PROTOCOL, settings.SERVER_ADDRESS])
url = reverse('MHLogin.DoctorCom.IVR.views_generic.UnaffiliatedNumber')
d = {
#'From' : settings.TWILIO_CALLER_ID,
'AreaCode': area_code,
'FriendlyName': 'Unassigned Number',
'Url': urljoin(abs_uri, url),
}
num_tup = None
try:
resp = make_twilio_request('POST',
uri + '/IncomingPhoneNumbers/Local',
auth=auth,
data=d)
content = json.loads(resp.content)
number_info = content['TwilioResponse']['IncomingPhoneNumber'][
'PhoneNumber']
sid = content['TwilioResponse']['IncomingPhoneNumber']['Sid']
num_tup = (number_info, sid)
except TwilioRestException as re:
# This error indicates that no number was available.
if re.code not in (TWILIO_AREACODE_PARAMETER_NOT_SUPPORTED,
TWILIO_INVALID_AREA_CODE,
TWILIO_NO_PHONE_NUMBERS_IN_AREA_CODE):
raise Exception(_('Provision Local number fail: %s' % re.msg))
except KeyError:
pass # return None if json fields not in resp
return num_tup
def twilio_ConfigurePracticeLocalNumber2010(practice, tw_number):
"""
Configures a practice's Twilio number to point to the correct Twilio IVR
handler for the user, as well as sets the incoming phone number's friendly
name appropriately.
:param practice - practiceLocation which has mdcom_phone and mdcom_phone_sid set:
2010 version - need different status callback url
"""
auth, uri = client.auth, client.account_uri
tw_number = _getUSNumber(tw_number)
# assume US number, need to add country code
norm_number = '+1' + tw_number
abs_uri = '://'.join([settings.SERVER_PROTOCOL, settings.SERVER_ADDRESS])
url = reverse(
'MHLogin.DoctorCom.IVR.views_practice_v2.PracticeIVR_Main_New')
statusurl = reverse(
'MHLogin.DoctorCom.IVR.views_practice_v2.PracticeIVR_Status')
smsurl = reverse('MHLogin.DoctorCom.SMS.views.twilioSMS_incoming')
d = {
'PhoneNumber': norm_number,
'FriendlyName': _('%s\'s DCom Number') % (practice.practice_name),
'VoiceUrl': urljoin(abs_uri, url),
'VoiceMethod': 'POST',
'StatusCallback': urljoin(abs_uri, statusurl),
'StatusCallbackMethod': 'POST',
'SmsUrl': urljoin(abs_uri, smsurl),
}
# TODO: add resp = , Verify the resulting data from Twilio, in JSON format
try:
make_twilio_request('POST',
uri + '/IncomingPhoneNumbers/' +
practice.mdcom_phone_sid,
auth=auth,
data=d)
except TwilioRestException:
pass
return True
def twilio_ProvisionNewTollFreeNumber(area_code):
"""
DEPRECATED - in the future, it will be replaced by twilio_ProvisionNewTollFreeNumber2010
Any changes here should be replicated to twilio_ProvisionNewTollFreeNumber2010
:param area_code:
area_code may be one of 800, 888, 877 or 866, as per Twilio's
documentation. If it isn't one of these values, this function will
raise an Exception.
:returns:
The newly provisioned number on success, or None if Twilio doesn't have
any available numbers for the requested area code.
:raises:
Raises a generic exception if an invalid area code is requested.
Raises an HTTPError if the Twilio request results in an error other than
listed above.
"""
if (settings.TWILIO_PHASE == 2):
return twilio_ProvisionNewTollFreeNumber2010(area_code)
else:
auth, uri = client2008.auth, client2008.account_uri
abs_uri = '://'.join([settings.SERVER_PROTOCOL, settings.SERVER_ADDRESS])
url = reverse('MHLogin.DoctorCom.IVR.views_generic.UnaffiliatedNumber')
d = {
#'From' : settings.TWILIO_CALLER_ID,
'AreaCode': area_code,
'FriendlyName': _('Unassigned Number'),
'Url': urljoin(abs_uri, url),
}
num_tup = None
try:
resp = make_twilio_request('POST',
uri + '/IncomingPhoneNumbers/TollFree',
auth=auth,
data=d)
content = json.loads(resp.content)
number_info = content['TwilioResponse']['IncomingPhoneNumber'][
'PhoneNumber']
sid = content['TwilioResponse']['IncomingPhoneNumber']['Sid']
num_tup = (number_info, sid)
except TwilioRestException as re:
# This error indicates that no number was available.
if re.code not in (TWILIO_AREACODE_PARAMETER_NOT_SUPPORTED,
TWILIO_INVALID_AREA_CODE,
TWILIO_NO_PHONE_NUMBERS_IN_AREA_CODE):
raise Exception(_('TollFree number fail: %s' % re.msg))
except KeyError:
pass # return None if json fields not in resp
return num_tup
def twilio_ProvisionNewLocalNumber(area_code):
"""
DEPRECATED - in the future, it will be replaced by twilio_ProvisionNewLocalNumber2010
Any changes here should be replicated to twilio_ProvisionNewLocalNumber2010
:param area_code:
area_code may be any valid three-digit string with the first digit
being 2-9 (inclusive), second digit being 0-8 (inclusive) and last digit
being 0-9 (inclusive). Toll-free numbers are excluded.
:returns:
The newly provisioned number on success, or None if Twilio doesn't have
any available numbers for the requested area code.
:raises:
A generic exception if an invalid area code is requested.
Raises an HTTPError if the Twilio request results in an error other than
listed above.
Note: twilio 2010 uses 2 phase call: 1 to call to AvailablePhoneNumbers
and with the resulting number, call to IncomingPhoneNumbers
"""
if (settings.TWILIO_PHASE == 2):
return twilio_ProvisionNewLocalNumber2010(area_code)
else:
auth, uri, = client2008.auth, client2008.account_uri
abs_uri = '://'.join([settings.SERVER_PROTOCOL, settings.SERVER_ADDRESS])
url = reverse('MHLogin.DoctorCom.IVR.views_generic.UnaffiliatedNumber')
d = {
#'From' : settings.TWILIO_CALLER_ID,
'AreaCode': area_code,
'FriendlyName': 'Unassigned Number',
'Url': urljoin(abs_uri, url),
}
num_tup = None
try:
resp = make_twilio_request('POST',
uri + '/IncomingPhoneNumbers/Local', auth=auth, data=d)
content = json.loads(resp.content)
number_info = content['TwilioResponse']['IncomingPhoneNumber']['PhoneNumber']
sid = content['TwilioResponse']['IncomingPhoneNumber']['Sid']
num_tup = (number_info, sid)
except TwilioRestException as re:
# This error indicates that no number was available.
if re.code not in (TWILIO_AREACODE_PARAMETER_NOT_SUPPORTED,
TWILIO_INVALID_AREA_CODE, TWILIO_NO_PHONE_NUMBERS_IN_AREA_CODE):
raise Exception(_('Provision Local number fail: %s' % re.msg))
except KeyError:
pass # return None if json fields not in resp
return num_tup
def twilio_ProvisionNewTollFreeNumber(area_code):
"""
DEPRECATED - in the future, it will be replaced by twilio_ProvisionNewTollFreeNumber2010
Any changes here should be replicated to twilio_ProvisionNewTollFreeNumber2010
:param area_code:
area_code may be one of 800, 888, 877 or 866, as per Twilio's
documentation. If it isn't one of these values, this function will
raise an Exception.
:returns:
The newly provisioned number on success, or None if Twilio doesn't have
any available numbers for the requested area code.
:raises:
Raises a generic exception if an invalid area code is requested.
Raises an HTTPError if the Twilio request results in an error other than
listed above.
"""
if (settings.TWILIO_PHASE == 2):
return twilio_ProvisionNewTollFreeNumber2010(area_code)
else:
auth, uri = client2008.auth, client2008.account_uri
abs_uri = '://'.join([settings.SERVER_PROTOCOL, settings.SERVER_ADDRESS])
url = reverse('MHLogin.DoctorCom.IVR.views_generic.UnaffiliatedNumber')
d = {
#'From' : settings.TWILIO_CALLER_ID,
'AreaCode': area_code,
'FriendlyName': _('Unassigned Number'),
'Url': urljoin(abs_uri, url),
}
num_tup = None
try:
resp = make_twilio_request('POST',
uri + '/IncomingPhoneNumbers/TollFree', auth=auth, data=d)
content = json.loads(resp.content)
number_info = content['TwilioResponse']['IncomingPhoneNumber']['PhoneNumber']
sid = content['TwilioResponse']['IncomingPhoneNumber']['Sid']
num_tup = (number_info, sid)
except TwilioRestException as re:
# This error indicates that no number was available.
if re.code not in (TWILIO_AREACODE_PARAMETER_NOT_SUPPORTED,
TWILIO_INVALID_AREA_CODE, TWILIO_NO_PHONE_NUMBERS_IN_AREA_CODE):
raise Exception(_('TollFree number fail: %s' % re.msg))
except KeyError:
pass # return None if json fields not in resp
return num_tup
def ProviderIVR_LeaveMsg(request):
"""
Records a voicemail message.
Arguments:
request - The standard Django request argument
request.session Keys:
provider_id - The ID of the Provider user who owns this voicemail box.
"""
# TODO: Update this code so that users can hit the pound key to
# pop back and log into their own voicemail box.
provider = Provider.objects.get(id=request.session['provider_id'])
config = None
config_complete = provider.vm_config.count(
) == 1 and provider.vm_config.get().config_complete
if (config_complete):
config = provider.vm_config.get()
if ('CallStatus' in request.POST
and request.POST['CallStatus'] == 'completed'):
try:
callSID = request.POST['CallSid']
auth, uri, = client.auth, client.account_uri
resp = make_twilio_request('GET',
uri + '/Calls/%s' % callSID,
auth=auth)
content = json.loads(resp.content)
log = callLog.objects.get(callSID=callSID)
log.call_duration = content['TwilioResponse']['Call']['Duration']
log.save()
except:
pass # this is really ugly, but letting this exception fall through
# destroys a message analytics will pick up the duration later on if it's missing
if ('ivr_makeRecording_recording' in request.session):
provider_qs = Provider.objects.filter(
mobile_phone=request.session['Caller'])
if (provider_qs):
request.session['ivr_makeRecording_callbacknumber'] = provider_qs[
0].mdcom_phone
subject = "Voice Mail from %s %s" % (provider_qs[0].first_name,
provider_qs[0].last_name)
else:
request.session[
'ivr_makeRecording_callbacknumber'] = request.session['Caller']
subject = "Voice Mail from %s" % request.session[
'ivr_makeRecording_callbacknumber']
save_message(request, subject, [provider.user], None, "VM", False)
request.session.pop('ivr_makeRecording_recording')
r = twilio.Response()
r.append(tts('Good bye'))
r.append(twilio.Hangup())
return HttpResponse(str(r), mimetype=settings.TWILIO_RESPONSE_MIMETYPE)
# Get the configuration file for this Provider
if (not config_complete):
# FIXME:
# Probably not the best way to create the spoken number. We need to
# break the number down so that there are spaces between each digit, and
# so that there are commas after the third and sixth digits.
if (not 'Called' in request.session
or (not request.session['Called'])):
# This will occur if click2call calls this function
request.session['ivr_makeRecording_prompt'] = tts(
'The user is not available. '
'Please leave a message after the beep. Press pound when finished for options.'
)
else:
number = request.session['Called']
spoken_number = []
[spoken_number.extend([i, ' ']) for i in number]
spoken_number.pop() # drop the last element
spoken_number.insert(5, ',')
spoken_number.insert(12, ',')
request.session['ivr_makeRecording_prompt'] = tts(
'The person at %s '
'is not available. Please leave a message after the beep. Press pound '
'when finished for options.' % (''.join(spoken_number), ))
else:
p = re.compile('http')
if (p.match(config.greeting)):
# This is a Twilio recording.
request.session['ivr_makeRecording_prompt'] = twilio.Play(
config.greeting)
else:
# TODO:
raise Exception('Unimplemented playback of local files')
request.session['ivr_makeRecording_maxLength'] = 120 # 2 minutes
request.session['ivr_makeRecording_leadSilence'] = 2
request.session['ivr_makeRecording_promptOnce'] = True
request.session['ivr_makeRecording_returnOnHangup'] = \
'MHLogin.DoctorCom.IVR.views_provider.ProviderIVR_LeaveMsg'
request.session['ivr_call_stack'].append('ProviderIVR_LeaveMsg')
request.session.modified = True
# Pass off the recording action to the getRecording function.
return getRecording(request)
def PracticeIVR_LeaveUrgentMsg(request):
"""
Records a voicemail message for the doctor on call
and leave notification to the doctor based on preferences.
"""
# TODO: Update this code so that users can hit the pound key to pop
# back and log into their own voicemail box.
if('CallStatus' in request.POST and request.POST['CallStatus'] == 'completed'):
try:
callSID = request.POST['CallSid']
auth, uri, = client.auth, client.account_uri
resp = make_twilio_request('GET', uri + '/Calls/%s' % callSID, auth=auth)
content = json.loads(resp.content)
log = callLog.objects.get(callSID=callSID)
log.call_duration = content['TwilioResponse']['Call']['Duration']
log.save()
except TwilioRestException as tre:
logger.critical('Unable to get call status: %s' % tre.msg)
except ObjectDoesNotExist as odne:
logger.warning('Call log does not exist for sid: %s.' % str(odne))
logger.debug('%s: Into PracticeIVR_LeaveUrgentMsg with call status %s' %
(request.session.session_key, request.POST['CallStatus']))
if ('ivr_makeRecording_callbacknumber' in request.session):
callback = request.session['ivr_makeRecording_callbacknumber']
provider = _getRecentOncallProvider(request)
# TODO: we do nothing with config
config = None
config_complete = provider.vm_config.count() == 1 and provider.vm_config.get().config_complete
if (config_complete):
config = provider.vm_config.get()
if ('ivr_makeRecording_recording' in request.session or
request.session['ivr_only_callbacknumber'] == True):
if (request.session['ivr_only_callbacknumber'] == False):
mgrs = get_all_practice_managers(request.session['practice_id'])
# after unique'ifying save_answering_service_message() expects recips
# as a list, see https://redmine.mdcom.com/issues/1374 for details
save_answering_service_message(request, True, [provider],
list(set(m.user for m in mgrs)))
#this is calling doctor on call we keep events for that even if called
#via answering service, just like doctor com does
# Cleanup
del request.session['ivr_makeRecording_recording']
else:
if('CallStatus' in request.POST and request.POST['CallStatus'] == 'completed'):
mgrs = get_all_practice_managers(request.session['practice_id'])
# after unique'ifying save_answering_service_message() expects recips
# as a list, see https://redmine.mdcom.com/issues/1374 for details
save_answering_service_message(request, True, [provider],
list(set(m.user for m in mgrs)))
# Notify the user, always by sms, but provider better have mobile phone
if (provider.mobile_phone):
if (request.session['ivr_only_callbacknumber'] == False):
body = render_to_string('DoctorCom/IVR/voicemail_sms.txt', {
#'caller': '(%s) %s-%s'%(request.session['Caller'][:3],
#request.session['Caller'][3:6], request.session['Caller'][6:]),
'caller': '%s' % (request.session['ivr_makeRecording_callbacknumber']),
})
else:
if ('ivr_no_pound' in request.session and request.session['ivr_no_pound'] == True):
body = _("You have a new call from DoctorCom. Caller hung up from "
"CONFIRMED number %s") % (request.session['ivr_makeRecording_callbacknumber'])
else:
body = _("You have a new call from DoctorCom. Caller hung up "
"from unconfirmed number %s") % \
(request.session['ivr_makeRecording_callbacknumber'])
# TODO: we do nothing with body, sms send?
# if pager number is entered, also page call back number
r = twilio.Response()
r.append(tts(_('Your message has been sent. Good bye')))
r.append(twilio.Hangup())
return HttpResponse(str(r), mimetype=settings.TWILIO_RESPONSE_MIMETYPE)
if ('ivr_makeRecording_callbacknumber' in request.session):
request.session['ivr_makeRecording_prompt'] = tts(_('Please say your message '
'for the doctor on call after the beep. Press pound when finished.'))
request.session['ivr_makeRecording_maxLength'] = 600 # 10 minutes
request.session['ivr_makeRecording_leadSilence'] = 2
request.session['ivr_makeRecording_promptOnce'] = True
request.session['ivr_makeRecording_returnOnHangup'] = \
'MHLogin.DoctorCom.IVR.views_practice.PracticeIVR_LeaveUrgentMsg'
request.session['ivr_call_stack'].append('PracticeIVR_LeaveUrgentMsg')
request.session.modified = True
# Pass off the recording action to the getRecording function.
return getQuickRecording(request)
#get call back number
request.session['ivr_call_stack'].append('PracticeIVR_LeaveUrgentMsg')
request.session['ivr_callback_returnOnHangup'] = \
'MHLogin.DoctorCom.IVR.views_practice.PracticeIVR_LeaveUrgentMsg'
return getCallBackNumber(request)
def test_make_twilio_request_headers(mock):
url = "http://random/url"
make_twilio_request("POST", url)
mock.assert_called_with("POST", "http://random/url.json",
headers=post_headers)
def test_make_twilio_request_headers(mock):
url = "http://random/url"
make_twilio_request("POST", url)
mock.assert_called_with("POST",
"http://random/url.json",
headers=post_headers)
def get_active_call(mhphone, ctype=TYPE_CALLED):
""" Helper to get active call, defaults to in_progress state.
for ref: http://www.twilio.com/docs/api/2008-08-01/rest/call
:param mhphone: the Doctorcom number we are querying
:param ctype: call type is called, caller, or either
:param status: 0 = Not Yet Dialed, 1 = In Progress,
2 = Complete, 3 = Busy, 4 = Application Error, 5 = No Answer
:returns: call or None if no match found
* note:
status is changed to string in 2010 twilio API, since this is active calls,
I've changed status to 'in_progress'.
Flags does not exist;
Called = To; Caller = From;
"""
if (settings.TWILIO_PHASE == 2):
auth, uri, call = client.auth, client.account_uri, None
status = "in-progress"
usmhphone = _makeUSNumber(mhphone)
try:
if (ctype == TYPE_EITHER):
params = '/Calls.json?Status=%s' % (status)
else:
if (ctype == TYPE_CALLED):
params = '/Calls.json?Status=%s&To=%s' % (status,
str(usmhphone))
else:
params = '/Calls.json?Status=%s&From=%s' % (status,
str(usmhphone))
# twilio req appends .json in wrong place when params and no headers
resp = make_twilio_request(
'GET',
uri + params,
auth=auth,
**{'headers': {
'Accept': 'application/json'
}})
content = json.loads(resp.content)
calls = content['calls']
logger.debug('get_active_call new params %s content %s calls %s' %
(params, content, calls))
call = calls[0] if calls else None
except (TwilioRestException, ValueError, KeyError) as err:
logger.critical("Problems querying active call list: %s" %
str(err))
else:
auth, uri, call = client2008.auth, client2008.account_uri, None
status = 1
try:
params = '/Calls.json?Status=%d&Flags=4' % (status) if ctype == TYPE_EITHER \
else '/Calls.json?Status=%d&%s=%s' % (status, CTYPES[ctype], str(mhphone))
# twilio req appends .json in wrong place when params and no headers
resp = make_twilio_request(
'GET',
uri + params,
auth=auth,
**{'headers': {
'Accept': 'application/json'
}})
content = json.loads(resp.content)
logger.debug('get_active_call content %s ' % content)
calls = content['TwilioResponse']['Calls']
fn = lambda call: mhphone in (call['Call']['Called'], call['Call']['Caller']) \
if ctype == TYPE_EITHER else mhphone in (call['Call'][CTYPES[ctype]], )
results = filter(fn, calls)
if results: # get 1st match but should be only 1
if len(results) > 1:
logger.error("Unexpected additional results for: %s" %
str(mhphone))
call = results[0]['Call']
except (TwilioRestException, ValueError, KeyError) as err:
logger.critical("Problems querying active call list: %s" %
str(err))
return call
def PracticeIVR_Main(request):
"""
DEPRECATED - to be replaced by PracticeIVR_Main_New in views_practice_v2.py
entry point when call comes in to doctor.com number associated with Practice
"""
#if the practice's answering service is not available
called = request.POST['Called']
try:
practice = PracticeLocation.objects.get(mdcom_phone=called)
can_have_answering_service = practice.get_setting_attr('can_have_answering_service')
if (not can_have_answering_service):
r = twilio.Response()
r.append(tts(_("I'm sorry, answering service is not available. Good bye.")))
return HttpResponse(str(r), mimetype=settings.TWILIO_RESPONSE_MIMETYPE)
except MultipleObjectsReturned:
raise Exception(_('Multiple Practice Locations have mdcom_phone %s') % (called,))
except ObjectDoesNotExist:
raise Exception(_('No Practice Location have mdcom_phone %s') % (called,))
if (request.COOKIES and 'CallStatus' not in request.POST or
request.POST['CallStatus'] == 'completed'):
callSID = request.POST['CallSid']
try:
if 'Duration' in request.POST:
# if getrecording starts redirecting here on call completed, this becomes wrong
# the 2008 api overloads 'Duration' for both call duration (minutes), and recording duration (seconds)
log = callLog.objects.get(callSID=callSID)
log.duration = int(request.POST['Duration'])
log.save()
else:
auth, uri, = client.auth, client.account_uri
resp = make_twilio_request('GET', uri + '/Calls/%s' % callSID, auth=auth)
content = json.loads(resp.content)
log = callLog.objects.get(callSID=callSID)
log.call_duration = content['TwilioResponse']['Call']['Duration']
log.save()
except TwilioRestException as tre:
logger.critical('Unable to get call status: %s' % tre.msg)
except ObjectDoesNotExist as odne:
logger.warning('Call log does not exist for sid: %s. Caller may have '
'hung up shortly after Twilio starts call process.' % str(odne))
r = twilio.Response()
return HttpResponse(str(r), mimetype=settings.TWILIO_RESPONSE_MIMETYPE)
# ready to initialize this call, request.session[practice_id] in request stack
practice = PracticeIVR_Init(request)
############################################################################
#see if this is office manager calling, if yes - set up
#TO DO - MANAGERS CELL ALSO NEED TO BE ADDED, also if not set up yet
if (request.session['practice_phone'] == request.REQUEST['Caller']
or practice.accessnumber_set.filter(number=request.REQUEST['Caller'])):
# Great, now we know that this is the owner calling in. First up, check to
# see if the user has a configuration file and that they've completed setup
# it is stored with practice location, for now act like first time
# Now, check to ensure that user voicemail configuration was completed successfully.
if (not practice.config_complete):
request.session['ivr_call_stack'].append('PracticeIVR_Main')
request.session.modified = True
return PracticeIVR_Setup(request)
else: # config was complete, but call is made, ask if want to change settings
# make sure they have pin for setting
if (not 'authenticated' in request.session):
request.session['ivr_call_stack'].append('PracticeIVR_Main')
request.session.modified = True
r = twilio.Response()
return authenticateSession(request, r)
request.session['ivr_call_stack'].append('PracticeIVR_Main')
request.session.modified = True
return PracticeIVR_TreeRoot(request)
############################################################################
#phone call from outside called, they want to call answering service
#lets see if we open/close/or lunch - based on that we decide on call tree
#get current time in timezone of our practice, use gmt and then make it into local,
#calltime_local is the time we use.
gmttz = timezone('GMT')
mytz = timezone(practice.time_zone)
calltime_gmt = datetime.now(gmttz)
calltime_local = calltime_gmt.astimezone(mytz)
request.session['calltime_local_string'] = calltime_local.strftime("%Y-%m-%d %H:%M:%S")
request.session['calltime_local'] = calltime_local
#if this is newly V2 and later set up practice, call new version of getting input
if (practice.uses_original_answering_serice()):
return PracticeIVR_CallerResponse(request) # old way
else:
return PracticeIVR_V2_CallerResponse(request) # V2 way
def ProviderIVR_LeaveMsg(request):
"""
Records a voicemail message.
Arguments:
request - The standard Django request argument
request.session Keys:
provider_id - The ID of the Provider user who owns this voicemail box.
"""
# TODO: Update this code so that users can hit the pound key to
# pop back and log into their own voicemail box.
provider = Provider.objects.get(id=request.session['provider_id'])
config = None
config_complete = provider.vm_config.count() == 1 and provider.vm_config.get().config_complete
if (config_complete):
config = provider.vm_config.get()
if('CallStatus' in request.POST and request.POST['CallStatus'] == 'completed'):
try:
callSID = request.POST['CallSid']
auth, uri, = client.auth, client.account_uri
resp = make_twilio_request('GET', uri + '/Calls/%s' % callSID, auth=auth)
content = json.loads(resp.content)
log = callLog.objects.get(callSID=callSID)
log.call_duration = content['TwilioResponse']['Call']['Duration']
log.save()
except:
pass # this is really ugly, but letting this exception fall through
# destroys a message analytics will pick up the duration later on if it's missing
if ('ivr_makeRecording_recording' in request.session):
provider_qs = Provider.objects.filter(mobile_phone=request.session['Caller'])
if(provider_qs):
request.session['ivr_makeRecording_callbacknumber'] = provider_qs[0].mdcom_phone
subject = "Voice Mail from %s %s" % (provider_qs[0].first_name, provider_qs[0].last_name)
else:
request.session['ivr_makeRecording_callbacknumber'] = request.session['Caller']
subject = "Voice Mail from %s" % request.session['ivr_makeRecording_callbacknumber']
save_message(request, subject, [provider.user], None, "VM", False)
request.session.pop('ivr_makeRecording_recording')
r = twilio.Response()
r.append(tts('Good bye'))
r.append(twilio.Hangup())
return HttpResponse(str(r), mimetype=settings.TWILIO_RESPONSE_MIMETYPE)
# Get the configuration file for this Provider
if (not config_complete):
# FIXME:
# Probably not the best way to create the spoken number. We need to
# break the number down so that there are spaces between each digit, and
# so that there are commas after the third and sixth digits.
if (not 'Called' in request.session or (not request.session['Called'])):
# This will occur if click2call calls this function
request.session['ivr_makeRecording_prompt'] = tts('The user is not available. '
'Please leave a message after the beep. Press pound when finished for options.')
else:
number = request.session['Called']
spoken_number = []
[spoken_number.extend([i, ' ']) for i in number]
spoken_number.pop() # drop the last element
spoken_number.insert(5, ',')
spoken_number.insert(12, ',')
request.session['ivr_makeRecording_prompt'] = tts('The person at %s '
'is not available. Please leave a message after the beep. Press pound '
'when finished for options.' % (''.join(spoken_number),))
else:
p = re.compile('http')
if (p.match(config.greeting)):
# This is a Twilio recording.
request.session['ivr_makeRecording_prompt'] = twilio.Play(config.greeting)
else:
# TODO:
raise Exception('Unimplemented playback of local files')
request.session['ivr_makeRecording_maxLength'] = 120 # 2 minutes
request.session['ivr_makeRecording_leadSilence'] = 2
request.session['ivr_makeRecording_promptOnce'] = True
request.session['ivr_makeRecording_returnOnHangup'] = \
'MHLogin.DoctorCom.IVR.views_provider.ProviderIVR_LeaveMsg'
request.session['ivr_call_stack'].append('ProviderIVR_LeaveMsg')
request.session.modified = True
# Pass off the recording action to the getRecording function.
return getRecording(request)