def post(self, request, *args, **kwargs):
logger.info(f'Chat POST received: {json.dumps(request.data)}')
if 'EventType' in request.data:
if request.data['EventType'] == 'onMessageSent':
logger.info('Processing onMessageSent')
attributes = json.loads(
messageutils.cleanup_json(request.data['Attributes']))
# TODO: detect the originating channel of the inbound (ex. SMS)
channel = enums.CHANNEL_SMS
contact = Contact.objects.get(uuid=attributes['To'])
# TODO: here you would execute different "sends" for different originating channels
if channel == enums.CHANNEL_SMS:
twilioservice.send_sms(
contact.phone_number,
f"{request.data['Body']} - {request.data['ClientIdentity']}"
)
# Store (or update, if this message is redundant) the message in the database
Message.objects.update_or_create(
sid=request.data['MessageSid'],
defaults={
"timestamp": parser.parse(request.data['DateCreated']),
"channel": channel,
"sender": settings.TWILIO_PHONE_NUMBER,
"recipient": contact.uuid,
"direction": enums.MESSAGE_OUTBOUND,
"status": enums.MESSAGE_STATUS_SENT,
"text": request.data['Body'],
"raw": json.dumps(request.data),
})
return viewutils.get_empty_messaging_webhook_response()
def post(self, request, *args, **kwargs):
logger.info('SMS POST received: {}'.format(json.dumps(request.data)))
# Store (or update, if this redundant) the contact and message in the database
contact, created = Contact.objects.get_or_create(
phone_number=request.data['From'],
defaults={
"sid": request.data['MessageSid'],
"phone_number": request.data['From'],
})
message, created = Message.objects.update_or_create(
sid=request.data['MessageSid'],
defaults={
"timestamp":
timezone.now(),
"channel":
enums.CHANNEL_SMS,
"sender":
contact.sid,
"recipient":
request.data['To'],
"direction":
enums.MESSAGE_INBOUND,
"status":
request.data['SmsStatus'],
"text":
request.data['Body'],
"addons":
messageutils.cleanup_json(request.data['AddOns'])
if 'AddOns' in request.data else None,
"raw":
json.dumps(request.data),
})
channel = twilioservice.get_or_create_channel(contact.phone_number,
contact.sid)
# Check if the other messages exist from this sender that are associated with an open Task
sender_messages_with_tasks = Message.objects.not_resolved().inbound(
).for_contact(contact.sid).has_task()
task = None
if sender_messages_with_tasks.exists():
db_task = sender_messages_with_tasks[0]
try:
task = twilioservice.get_task(db_task.task_sid)
if task.assignment_status not in [
'pending', 'reserved', 'assigned'
]:
task = None
else:
logger.info('Found an open Task: {}'.format(task.sid))
message.task_sid = db_task.task_sid
message.worker_sid = db_task.worker_sid
message.save()
except TwilioRestException as e:
if e.status != 404:
raise e
for message in sender_messages_with_tasks.iterator():
message.resolve = True
message.save()
# If no open Task was found, create a new one
if not task:
attributes = {"from": message.sender}
message_addons = json.loads(message.addons)
if message_addons and \
"results" in message_addons and \
"ibm_watson_insights" in message_addons["results"] and \
"result" in message_addons["results"]["ibm_watson_insights"] and \
"language" in message_addons["results"]["ibm_watson_insights"]["result"]:
attributes["language"] = message_addons["results"][
"ibm_watson_insights"]["result"]["language"]
attributes["channel"] = channel.unique_name
twilioservice.create_task(attributes)
twilioservice.send_sms(
contact.phone_number,
"Hey, your question has been received. Sit tight and we'll get you an answer ASAP!"
)
twilioservice.send_chat_message(channel, message)
return viewutils.get_empty_webhook_response()
def post(self, request, *args, **kwargs):
logger.info(f'Workspace POST received: {json.dumps(request.data)}')
if 'EventType' in request.data:
if request.data['EventType'] == 'reservation.accepted':
logger.info('Processing reservation.accepted')
task_attributes = json.loads(
messageutils.cleanup_json(request.data['TaskAttributes']))
if 'from' in task_attributes:
for message in Message.objects.not_resolved(
).for_channel('sms').inbound().for_contact(
task_attributes['from']).no_worker().iterator():
message.worker_sid = request.data['WorkerSid']
message.save()
elif request.data['EventType'] == 'task.created':
logger.info('Processing task.created')
task_attributes = json.loads(
messageutils.cleanup_json(request.data['TaskAttributes']))
if 'from' in task_attributes:
for message in Message.objects.not_resolved(
).for_channel('sms').inbound().for_contact(
task_attributes['from']).no_worker().iterator():
message.task_sid = request.data['TaskSid']
message.save()
elif request.data['EventType'] == 'task.canceled':
logger.info('Processing task.canceled')
task_attributes = json.loads(
messageutils.cleanup_json(request.data['TaskAttributes']))
# TODO: detect other types of originating channels
task_channel = request.data.get('TaskChannelUniqueName',
'default')
if task_channel == 'voice':
channel = enums.CHANNEL_VOICE
else:
channel = enums.CHANNEL_SMS
contact = Contact.objects.get(uuid=task_attributes['channel'])
# TODO: here you would execute different "sends" for different originating channels
cancelled_message = 'Sorry, your question could not be answered because the agent assigned to it is ' \
'no longer available. Try submitting it again!'
if channel == enums.CHANNEL_SMS:
twilioservice.send_sms(contact.phone_number,
cancelled_message)
elif request.data['EventType'] == 'task.completed':
logger.info('Processing task.completed')
# TODO: once TaskRouter supports Task transfer, we could utilize that here instead
if 'TaskCompletedReason' in request.data and request.data[
'TaskCompletedReason'].startswith('User logged out'):
task_attributes = json.loads(
messageutils.cleanup_json(
request.data['TaskAttributes']))
twilioservice.create_task(task_attributes)
for message in Message.objects.for_task(
request.data['TaskSid']).iterator():
message.worker_sid = None
message.resolved = True
message.save()
elif request.data['EventType'] == 'worker.deleted':
try:
user = get_user_model().objects.get(
worker_sid=request.data['WorkerSid'])
authservice.delete_user(user)
except get_user_model().DoesNotExist:
pass
return Response(status=status.HTTP_204_NO_CONTENT)
def post(self, request, *args, **kwargs):
logger.info('Workspace POST received: {}'.format(
json.dumps(request.data)))
if 'EventType' in request.data:
if request.data['EventType'] == 'reservation.accepted':
logger.info('Processing reservation.accepted')
task_attributes = json.loads(
messageutils.cleanup_json(request.data['TaskAttributes']))
for message in Message.objects.not_resolved().for_channel(
'sms').inbound().for_contact(
task_attributes['from']).no_worker().iterator():
message.worker_sid = request.data['WorkerSid']
message.save()
elif request.data['EventType'] == 'task.created':
logger.info('Processing task.created')
task_attributes = json.loads(
messageutils.cleanup_json(request.data['TaskAttributes']))
for message in Message.objects.not_resolved().for_channel(
'sms').inbound().for_contact(
task_attributes['from']).no_worker().iterator():
message.task_sid = request.data['TaskSid']
message.save()
elif request.data['EventType'] == 'task.canceled':
logger.info('Processing task.canceled')
task_attributes = json.loads(
messageutils.cleanup_json(request.data['TaskAttributes']))
# TODO: detect the originating channel of the inbound (ex. SMS)
channel = enums.CHANNEL_SMS
contact = Contact.objects.get(sid=task_attributes['from'])
# TODO: here you would execute different "sends" for different originating channels
cancelled_message = 'Sorry, your question could not be answered because the agent assigned to it is ' \
'no longer available. Try submitting it again!'
if channel == enums.CHANNEL_SMS:
twilioservice.send_sms(contact.phone_number,
cancelled_message)
elif request.data['EventType'] == 'task.completed':
logger.info('Processing task.completed')
# TODO: once TaskRouter supports Task transfer, we would want to utilize that instead here
if 'TaskCompletedReason' in request.data and request.data[
'TaskCompletedReason'].startswith('User logged out'):
task_attributes = json.loads(
messageutils.cleanup_json(
request.data['TaskAttributes']))
twilioservice.create_task(task_attributes)
for message in Message.objects.for_task(
request.data['TaskSid']).iterator():
message.worker_sid = None
message.resolved = True
message.save()
return Response(status=status.HTTP_204_NO_CONTENT)