def create_support_request(user, email, message, attachments=()):
client = Zenpy(
subdomain=settings.ZENDESK_SUBDOMAIN,
email=settings.ZENDESK_EMAIL,
token=settings.ZENDESK_TOKEN,
)
ticket_audit = client.tickets.create(
Ticket(
subject='Data Workspace Support Request',
description=message,
requester=User(email=email, name=user.get_full_name()),
custom_fields=[
CustomField(
id=zendesk_service_field_id, value=zendesk_service_field_value
)
],
)
)
if attachments:
uploads = [client.attachments.upload(x) for x in attachments]
ticket_audit.ticket.comment = Comment(
body='Additional attachments', uploads=[x.token for x in uploads]
)
client.tickets.update(ticket_audit.ticket)
return ticket_audit.ticket.id
def create_ticket(title, description, impact, history, name, email):
global ticket_number
zendesk_client = Zenpy(**creds)
# Create a new ticket
ticket_audit = zendesk_client.tickets.create(
Ticket(
subject=title,
requester=User(name=name, email=email),
comment=Comment(
html_body=
'<h3>Request Details</h3><pre><code>Title: {}<br>Request: {}<br>'
'Impact: {}<br>History: {}</code></pre><h3>Submitter Details</h3><pre><code>'
'Name: {}<br>Email: {}</code></pre>'.format(
title, description, impact, history, name, email)),
type="problem",
priority="normal",
requester_id="366101959011",
submitter_id="366101959011",
ticket_form_id="360000072631",
group_id="360000964291",
collaborator_ids=["443254580", "656182144"],
follower_ids=["443254580", "656182144"],
custom_fields=[
CustomField(id=360005680151,
value='request_to_update_existing_process')
]))
ticket_number = ticket_audit.ticket.id
def get_target_user(self, source_user_id):
user_id = self.user_cache.get(source_user_id)
user = None
if not user_id:
# print('DEBUG - User cache MISS for %s' % user_id)
source = self.source_client.users(id=source_user_id)
if source:
search_val = urllib.parse.quote(
source.email) if source.email else None
users = self.target_client.search(type='user',
email=search_val)
if users and len(users) > 0:
user = next(users)
user_id = user.id
print('- User found for %s' % source.email)
elif self.DEBUG:
print('- DEBUG Creating user: %s' % source.email)
else:
new_user = User(email=source.email,
name=source.name,
locale_id=source.locale_id,
phone=source.phone,
role=source.role,
time_zone=source.time_zone,
verified=source.verified,
suspended=source.suspended,
tags=source.tags)
if source.organization_id:
new_org_id = self.get_target_org_id(
source.organization_id)
new_user.organization_id = new_org_id
print('- Creating user: %s' % new_user.email)
created_user = self.target_client.users.create(new_user)
user_id = created_user.id
# Identities
for source_identity in self.source_client.users.identities(
id=source_user_id):
if not source_identity.primary:
identity = Identity(user_id=user_id,
type=source_identity.type,
value=source_identity.value)
self.target_client.users.identities.create(
user_id, identity)
user = created_user
if not created_user:
print('ERROR - Unable to create user %s' %
source.email)
self.user_cache[source_user_id] = user_id
else:
user = self.target_client.users(id=user_id)
return user
def create_basic_user(zc, id, usr_map):
# Create a simple user with only an id and name and email
usr = User(id=id,
email="usr_" + str(id) + "@example.com",
name="usr_" + str(id),
tags=['RJC'])
created_user = zc.users.create(usr)
# Save the new user in the user map
usr_map[id] = created_user.id
return usr_map
def create_zendesk_ticket(self):
zenpy_client = Zenpy(
subdomain=settings.ZENDESK_SUBDOMAIN,
email=settings.ZENDESK_EMAIL,
token=settings.ZENDESK_TOKEN,
)
attachments = [
value for field, value in self.cleaned_data.items()
if field.startswith('attachment') and value
]
if attachments:
uploads = []
for attachment in attachments:
upload_instance = zenpy_client.attachments.upload(
attachment.temporary_file_path())
uploads.append(upload_instance.token)
else:
uploads = None
service = SERVICE_FIELD_MAPPING[self.cleaned_data['platform']]
custom_fields = [
CustomField(id=30041969, value=service), # service
CustomField(id=360000180437,
value=self.cleaned_data['department']), # directorate
CustomField(id=45522485,
value=self.cleaned_data['email']), # email
CustomField(id=360000188178,
value=self.cleaned_data['telephone']), # Phone number
CustomField(
id=360000182638,
value=self.cleaned_data['request_type']), # Content request
CustomField(id=360000180477,
value=self.cleaned_data['publication_date_explanation']
), # reason
CustomField(id=360000180457,
value=str(
self.cleaned_data['publication_date'])) # due date
]
ticket = zenpy_client.tickets.create(
Ticket(subject=self.cleaned_data['title_of_request'],
custom_fields=custom_fields,
tags=['content_delivery', self.cleaned_data['platform']],
comment=Comment(html_body=self.formatted_text(),
uploads=uploads),
requester=User(name=self.cleaned_data['name'],
email=self.cleaned_data['email']))).ticket
return ticket.id
def executeAction(self):
try:
if self._dictInternal[
"noDefaultToken"] is True and self._dictInternal[
"token"] is not None:
self._token = self._dictInternal["token"]
if self._dictInternal["action"] == "create":
self.resultCreate = self.createTicket()
if self._dictInternal['getID'] is True:
print(self.jobStatus(self.resultCreate.id))
else:
print(self.resultCreate.id)
elif self._dictInternal["action"] == "update":
self._updateObject = self.searchID()
for self.item in self._listValues:
if self._dictValues[
self.item] is not None and self._dictValues[
self.item] is not False:
if self._dictInternal[
"noKeepTags"] is not True and self.item == "tags":
self._updateObject.tags.append(
self._dictValues["tags"])
elif self.item == "requester" and self._dictValues[
self.item] is not None:
self._updateObject.requester = User(
name=self._dictValues[self.item].split("@")[0],
email=self._dictValues[self.item])
elif self.item == "comment" and self._dictValues[
self.item] is not None:
self.commentTicket()
elif self.item == "macro_ids" and self._dictValues[
self.item] is not None:
self.updateTicket(self.macroID().ticket)
else:
print(self.item)
setattr(self._updateObject, self.item,
self._dictValues[self.item])
self.updateTicket(self._updateObject)
elif self._dictInternal["action"] == "search":
if self._dictInternal["ticketID"] is not None:
self._searchObject = self.searchID()
print(self._searchObject.to_dict())
elif self._dictInternal["jobID"] is not None:
print(self.jobStatus(self._dictInternal["jobID"]))
except Exception as er:
if self._log is not None:
self._log.error("{} - {}".format(self.__class__.__name__, er))
else:
print("{} - {}".format(self.__class__.__name__, er))
return False
def update_users(self, doc, migration_id):
user = User(
id=doc.id,
name=doc.name,
email=doc.email,
phone=doc.name,
organization_id=doc.organization_id
)
updated_user = self.zenpy_client.users.create_or_update(user)
if hasattr(updated_user, "error"):
frappe.log_error("Id {0}: {1}".format(migration_id, updated_user.description), "Zendesk Contact Update Error")
else:
return {self.name_field: updated_user.id}
def insert_users(self, doc):
user = User(
id=doc.id,
name=doc.name,
email=doc.email,
phone=doc.phone,
organization_id=doc.organization_id
)
created_user = self.zenpy_client.users.create(user)
if hasattr(created_user, "error"):
frappe.log_error("Doc {0}: {1}".format(doc, created_user.description), "Zendesk Contact Insert Response Error")
else:
return {self.name_field: created_user.id}
def create_support_request(user, email, message):
client = Zenpy(
subdomain=settings.ZENDESK_SUBDOMAIN,
email=settings.ZENDESK_EMAIL,
token=settings.ZENDESK_TOKEN,
)
ticket_audit = client.tickets.create(
Ticket(
subject='Data Workspace Support Request',
description=message,
requester=User(email=email, name=user.get_full_name()),
custom_fields=[
CustomField(id=zendesk_service_field_id,
value=zendesk_service_field_value)
],
))
return ticket_audit.ticket.id
def create_zendesk_ticket(
contact_email,
user,
goal,
justification_text,
approval_url,
dataset_name,
dataset_url,
information_asset_owner, # nb this can be null
information_asset_manager, # so can this
):
client = Zenpy(
subdomain=settings.ZENDESK_SUBDOMAIN,
email=settings.ZENDESK_EMAIL,
token=settings.ZENDESK_TOKEN,
)
ticket_description = build_ticket_description_text(
dataset_name, dataset_url, contact_email, user, justification_text, goal
)
private_comment = build_private_comment_text(
information_asset_owner, information_asset_manager, approval_url
)
username = get_username(user)
subject = f'Access Request for {dataset_name}'
ticket_audit = client.tickets.create(
Ticket(
subject=subject,
description=ticket_description,
requester=User(email=contact_email, name=username),
custom_fields=[
CustomField(
id=zendesk_service_field_id, value=zendesk_service_field_value
)
],
)
)
ticket_audit.ticket.comment = Comment(body=private_comment, public=False)
client.tickets.update(ticket_audit.ticket)
return ticket_audit.ticket.id
def create_zendesk_ticket(request, access_request, catalogue_item=None):
client = Zenpy(
subdomain=settings.ZENDESK_SUBDOMAIN,
email=settings.ZENDESK_EMAIL,
token=settings.ZENDESK_TOKEN,
)
access_request_url = request.build_absolute_uri(
reverse("admin:request_access_accessrequest_change",
args=(access_request.id, )))
authorize_url = request.build_absolute_uri(
reverse("admin:auth_user_change", args=[access_request.requester.id]))
ticket_description = build_ticket_description_text(access_request,
access_request_url,
catalogue_item)
private_comment = (build_private_comment_text(
catalogue_item, authorize_url) if catalogue_item else None)
username = get_username(access_request.requester)
subject = f"Access Request for {catalogue_item if catalogue_item else username}"
ticket_audit = client.tickets.create(
Ticket(
subject=subject,
description=ticket_description,
requester=User(email=access_request.requester.email,
name=username),
custom_fields=[
CustomField(id=zendesk_service_field_id,
value=zendesk_service_field_value)
],
))
ticket_audit.ticket.comment = Comment(body=private_comment, public=False)
client.tickets.update(ticket_audit.ticket)
return ticket_audit.ticket.id
def get_or_add_user(fullname: str, email: str, org_id: str):
user_notes = 'Community Connect Pod User'
e_user = search_users(email)
if e_user:
notes = e_user.notes + '\n\n' if e_user.notes else ''
do_update = False
if user_notes not in notes:
e_user.notes = notes + user_notes
do_update = True
if e_user.organization_id != org_id:
e_user.organization_id = org_id
do_update = True
if not e_user.verified:
e_user.verified = True
do_update = True
if 'community_connect' not in [t.lower() for t in e_user.tags]:
e_user.tags.append('Community_Connect')
do_update = True
if do_update:
e_user = z_client.users.update(e_user)
else:
n_user = User(name=fullname,
email=email,
organization_id=org_id,
role='end-user',
verified=True,
notes=user_notes,
tags=['Community_Connect'],
ticket_restriction='requested',
only_private_comments=False)
z_client.users.create(n_user)
"""insert into %s values (%%s,%%s,%%s,%%s,%%s)""" %
("offenen_eigene_rechnungen_VIP"),
(date_, date_, row[11], "yes", 29.95))
von = "Internes To Do: VIP Model Abbuchung pending"
email = "*****@*****.**"
betreff = "Abbuchung VIP Model " + str(
now.month) + "/" + str(
now.year
) + " pending: Kundennummer #" + row[11]
message = """Abbuchnung von 29,95 EUR fuer VIP Model """ + str(
now.month
) + "/" + str(
now.year
) + """ noch durchzufuehren. Email-Adresse des Kunden ist """ + row[
0] + """. Zahlungsmittel ist """ + row[56]
creds = {
'email': '*****@*****.**',
'token':
'oY8q9R9T4io7ZwQ1KdDktKwXgF3sWhMneMECjpL0',
'subdomain': 'darlinglace'
}
zenpy_client = Zenpy(**creds)
zenpy_client.tickets.create(
Ticket(description=message,
subject=betreff,
requester=User(name=von, email=email)))
conn.commit()
def test_run(self):
# Default test setup
# Create the connection for Zendesk
conn_id = connections.ensure_connection(self)
# Run a check job using orchestrator
check_job_name = runner.run_check_mode(self, conn_id)
exit_status = menagerie.get_exit_status(conn_id, check_job_name)
menagerie.verify_check_exit_status(self, exit_status, check_job_name)
# Verify schemas discovered were discovered
self.found_catalogs = menagerie.get_catalogs(conn_id)
self.assertEqual(len(self.found_catalogs), len(self.expected_check_streams()))
# Verify the schemas discovered were exactly what we expect
found_catalog_names = {catalog['tap_stream_id']
for catalog in self.found_catalogs
if catalog['tap_stream_id'] in self.expected_check_streams()}
self.assertSetEqual(self.expected_check_streams(), found_catalog_names)
# Select our catalogs
our_catalogs = [c for c in self.found_catalogs if c.get('tap_stream_id') in self.expected_sync_streams()]
for catalog in our_catalogs:
schema = menagerie.get_annotated_schema(conn_id, catalog['stream_id'])
connections.select_catalog_and_fields_via_metadata(conn_id, catalog, schema, [], [])
# Clear state before our run
menagerie.set_state(conn_id, {})
# Run a sync job using orchestrator
sync_job_name = runner.run_sync_mode(self, conn_id)
# Verify tap and target exit codes
exit_status = menagerie.get_exit_status(conn_id, sync_job_name)
menagerie.verify_sync_exit_status(self, exit_status, sync_job_name)
# Verify actual rows were synced
record_count_by_stream = runner.examine_target_output_file(self, conn_id, self.expected_sync_streams(), self.expected_pks())
replicated_row_count = reduce(lambda accum,c : accum + c, record_count_by_stream.values())
self.assertGreater(replicated_row_count, 0, msg="failed to replicate any data: {}".format(record_count_by_stream))
print("total replicated row count: {}".format(replicated_row_count))
# Ensure all records have a value for PK(s)
records = runner.get_records_from_target_output()
for stream in self.expected_sync_streams():
messages = records.get(stream, {}).get('messages', [])
for m in messages:
pk_set = self.expected_pks()[stream]
for pk in pk_set:
self.assertIsNotNone(m.get('data', {}).get(pk), msg="oh no! {}".format(m))
satisfaction_ratings_bookmark = "2020-03-05T14:14:42Z"
state = menagerie.get_state(conn_id)
state['bookmarks']['satisfaction_ratings']['updated_at'] = satisfaction_ratings_bookmark
menagerie.set_state(conn_id, state)
# Create a new record
creds = {
"email": "*****@*****.**",
"subdomain": self.get_properties()['subdomain'],
"token": os.getenv('TAP_ZENDESK_API_TOKEN')
}
self.client = Zenpy(**creds)
# Create some new objects
group_name = str(uuid.uuid4())
group = Group(name=group_name)
self.created_group = self.client.groups.create(group)
org_name = str(uuid.uuid4())
org = Organization(name=org_name)
self.created_org = self.client.organizations.create(org)
user = User(name="John Doe", email="{}@mailinator.com".format(uuid.uuid4()))
self.created_user = self.client.users.create(user)
# Sleeping 1 minute to validate lookback behavior needed in tap
# We've observed a delay between when users are created and when
# they're available through the API
print("sleeping for 60 seconds")
time.sleep(60)
# Run another Sync
sync_job_name = runner.run_sync_mode(self, conn_id)
exit_status = menagerie.get_exit_status(conn_id, sync_job_name)
menagerie.verify_sync_exit_status(self, exit_status, sync_job_name)
# Check both sets of records and make sure we have our new rows
records = runner.get_records_from_target_output()
messages = records.get('groups', {}).get('messages', [])
new_record = [r for r in messages
if r['data']['id'] == self.created_group.id]
self.assertTrue(any(new_record))
self.assertEqual(len(messages), 2, msg="Sync'd incorrect count of messages: {}".format(len(messages)))
messages = records.get('organizations', {}).get('messages', [])
new_record = [r for r in messages
if r['data']['id'] == self.created_org.id]
self.assertTrue(any(new_record))
self.assertEqual(len(messages), 2, msg="Sync'd incorrect count of messages: {}".format(len(messages)))
messages = records.get('users', {}).get('messages', [])
new_record = [r for r in messages
if r['data']['id'] == self.created_user.id]
self.assertTrue(any(new_record))
# NB: GreaterEqual because we suspect Zendesk updates users in the backend
# >= 1 because we're no longer inclusive of the last replicated user record. The lookback will control this going forward.
# If we get the user we wanted and then some, this assertion should succeed
self.assertGreaterEqual(len(messages), 1, msg="Sync'd incorrect count of messages: {}".format(len(messages)))
messages = records.get('satisfaction_ratings', {}).get('messages', [])
new_record = [r for r in messages
if r['data']['id'] in [364471784994, 364465631433, 364465212373]]
self.assertTrue(any(new_record))
self.assertGreaterEqual(len(messages), 3, msg="Sync'd incorrect count of messages: {}".format(len(messages)))
for message in messages:
self.assertGreaterEqual(message.get('data', {}).get('updated_at', ''),
satisfaction_ratings_bookmark)
def _get_zendesk_user_id(self, selected_user=None):
"""
# | Function to get keystone user detail.
# | Also this function will create a user with random password
# | if no user found.
# |
# | Arguments: None
# |
# | Return Type: User object
"""
#Checking the user is selected
user_selected = False
if selected_user != None:
if selected_user['user'] != '':
user_selected = True
user_data = selected_user['user']
user_data = user_data.split('--')
email = user_data[1]
zend_name = user_data[2]
ks_id = user_data[0]
else:
email = self._request.session['zendesksupport'][
'ks_user_email']
else:
if 'zendesk_user_id' in self._request.session['zendesksupport']:
return self._request.session['zendesksupport'][
'zendesk_user_id']
if not self._user_has_email():
# | If there is no email, then there is
# | no point to check the user, simple return False
raise False
email = self._request.session['zendesksupport']['ks_user_email']
users = self._zenpy.search("email:" + email, type="user")
# Search user by email, will result maximum one user oly
if users.count != 1:
# | If no user found, then create a new user
if user_selected:
pass
else:
zend_name = self._request.user
#Creating new user with the details set
new_user = User(name=str(zend_name),
email=email,
password=self._random_pass())
#uid = self._zenpy.users.create(new_user).id
uid = self._zenpy.users.create_or_update(new_user).id
self._request.session['zendesksupport']['zendesk_user_id'] = uid
extra = {"submitter_id": uid}
if user_selected:
self.keystone.users.update(ks_id, **extra)
else:
self.keystone.users.update(
self._request.session['zendesksupport']['ks_user_id'],
**extra)
return uid
for user in users:
# | As there will be only one user
# | so return at first attempt itself.
self._request.session['zendesksupport'][
'zendesk_user_id'] = user.id
return user.id
def create_user(zc, user_content, org_map, user_map):
# Format the list like strings from the data into proper python lists
tags = user_content['tags'] \
.replace("(", "") \
.replace(")", "") \
.replace("[", "") \
.replace("]", "") \
.replace("'", "")
tags = tags.split(",")
tags.append("RJC")
org_id = user_content['organization_id'] \
.replace("(", "") \
.replace(")", "") \
.replace("[", "") \
.replace("]", "") \
.replace("'", "")
org_id = org_id.split(",")
org_id = list(map(int, org_id))
# Set status variables
email_already_present = False
update = False
# Loop through users in zendesk
for user in zc.users():
# if the provided email is in zendesk set the related status to true
if user.email == user_content['email']:
email_already_present = True
# if the user is already in zendesk set the related status to true and save the zendesk id
if user.email == user_content['email'] and user.name == user_content['name'] and user.organization_id == \
org_map[org_id[0]]:
update = True
update_id = user.id
# Define the user object from the given data to import into zendesk
usr = User(name=user_content['name'],
organization_id=org_map[org_id[0]],
role=user_content['role'],
notes=user_content['notes'],
tags=tags,
user_fields={
'group': user_content['group'].replace(" ", ""),
'subscription': user_content['api_subscription'],
'promotion_code': user_content['promotion_code'],
'employee_id': str(user_content['employee_id']),
'secondary_email': ""
}
)
# if the user is already present in zendesk, update the user
if update:
# initialize invalid email count variable
invalid_email_count = 0
# Save the zendesk user id to the user object and store the provided email in the "secondary email" field
usr.id = update_id
usr.user_fields["secondary_email"] = user_content['email']
while True:
# Save the primary email for the user as an invalid email address
usr.email = "invalid" + str(invalid_email_count) + "@example.com"
# Attempt to create the user
try:
created_user = zc.users.update(usr)
# if user creation error, try another invalid email
except zenpy.lib.exception.APIException:
invalid_email_count = invalid_email_count + 1
# if any other error break from the loop
else:
break
# if the email is already present create a user with an invalid email address
elif email_already_present:
invalid_email_count = 0
usr.user_fields["secondary_email"] = user_content['email']
while True:
usr.email = "invalid" + str(invalid_email_count) + "@example.com"
try:
created_user = zc.users.create(usr)
except zenpy.lib.exception.APIException:
invalid_email_count = invalid_email_count + 1
else:
break
# if the email is uniques and the user isn't in zendesk create the user
else:
usr.email = user_content['email']
created_user = zc.users.create(usr)
# Create organization members ships for the provided organization ties
for org in org_id:
o_id = org_map[org]
create_organization_membership(zc, created_user.id, o_id)
# update the user map with the new user
new_user_map = user_map
new_user_map[user_content['id']] = created_user.id
return new_user_map
def create_ticket(username: str, email: str, title: str, description: str):
settings.ZENPY_CLIENT.tickets.create(
Ticket(title=title,
description=description,
requester=User(name=username, email=email)))
def create_adf_zendesk_tickets(instances):
try:
print('init adf creation')
zenpy_client = Zenpy(**settings.ZENDESK)
scs = ScheduledExam.objects.filter(id__in=instances)
if not scs:
print("No adf tickets to create")
return
onesc = scs.first()
mp = onesc.prescription
desc = """Data de abertura: {}
Laboratório:{}
Exames: {}
"""
lab_name = onesc.laboratory.description if onesc.laboratory else ''
print(desc)
ticket = zenpy_client.tickets.create(
Ticket(
subject='Abertura de ficha para: {} no laboratório: {}'.format(
mp.patient.full_name, lab_name),
requester=User(name=mp.patient.full_name,
external_id=mp.patient.user.id,
email=mp.patient.user.email),
type='task',
status='open',
priority='normal',
due_at=onesc.scheduled_time,
custom_fields=[
CustomField(id=114103586991, value='patient_requested'),
CustomField(id=114103769352, value=mp.patient.phone),
CustomField(id=114103769652, value=mp.patient.gender),
CustomField(id=360002412071,
value=onesc.scheduled_time.date())
],
description=desc.format(
onesc.scheduled_time.strftime('%d/%m/%Y %H:%M'),
onesc.laboratory.description,
', '.join([i.exam.name for i in scs]))))
et = ticket.ticket
tdata = et.to_dict()
del (tdata['via'])
print(tdata)
try:
zticket = ZendeskASFTicket.objects.create(external_id=et.id,
content=tdata)
except Exception as e:
print('*** {} ***'.format(e))
print("Ticket for exams: {} already created".format(
scs.values('id')))
zticket = ZendeskASFTicket.objects.filter(
external_id=et.id).first()
print(zticket)
et.external_id = zticket.id
et.tags.extend([u'saracare', u'aberturadeficha'])
ppieces = []
for name, file in [
("RG frente", mp.picture_id_front_uploadcare.file
if mp.picture_id_front_uploadcare else None),
("RG verso", mp.picture_id_back_uploadcare.file
if mp.picture_id_back_uploadcare else None),
("Plano frente", mp.picture_insurance_card_front_uploadcare.file
if mp.picture_insurance_card_front_uploadcare else None),
("Plano verso", mp.picture_insurance_card_back_uploadcare.file
if mp.picture_insurance_card_back_uploadcare else None)
] + ppieces:
if file:
upload_instance = zenpy_client.attachments.upload(file)
et.comment = Comment(body=name,
uploads=[upload_instance.token])
zenpy_client.tickets.update(et)
zenpy_client.tickets.update(et)
scs.update(zendesk_adf_ticket=zticket)
except Exception as e:
print("Creation Error: {}".format(e))
def create_zendesk_ticket(instance):
try:
zenpy_client = Zenpy(**settings.ZENDESK)
if type(instance) in [str, int]:
instance = domain_models.MedicalPrescription.objects.filter(
id=int(instance)).first()
desc = ""
if instance.period_info:
desc = "Última menstruação: {}".format(instance.period_info)
desc = """{}
Informações Adicionais: {}""".format(desc, instance.additional_info
or "Nenhuma")
try:
if instance.preferred_laboratory:
desc = """{}
Laboratório preferido: {}""".format(
desc, instance.preferred_laboratory.description
or "Nenhuma")
except Exception:
print(instance.preferred_laboratory)
try:
if instance.preferred_date_to_schedule:
desc = """{}
Data preferida: {}""".format(
desc,
instance.preferred_date_to_schedule.strftime(
"%Y-%m-%d %H:%M:%S") or "Nenhuma")
except Exception:
print(instance.preferred_date_to_schedule)
selfie = ''
if instance.patient.selfie_uploadcare:
selfie = instance.patient.selfie_uploadcare.url
elif instance.patient.selfie:
selfie = instance.patient.selfie.url
ticket = zenpy_client.tickets.create(
Ticket(subject='Prescrição para: {}'.format(
instance.patient.full_name),
requester=User(name=instance.patient.full_name,
external_id=instance.patient.user.id,
email=instance.patient.user.email,
remote_photo_url=selfie,
user_fields=UserField(
gender=instance.patient.gender,
phone=str(instance.patient.phone))),
type='task',
priority='normal',
custom_fields=[
CustomField(id=114103586991, value='patient_requested'),
CustomField(id=114103769352,
value=instance.patient.phone),
CustomField(id=114103769652,
value=instance.patient.gender)
],
description=desc))
# a = MedicalPrescription.objects.all().last()
# from general_utils.utils import create_zendesk_ticket
# create_zendesk_ticket(a)
et = ticket.ticket
tdata = et.to_dict()
del (tdata['via'])
print(tdata)
try:
print('###')
zticket = ZendeskTicket.objects.create(external_id=et.id,
prescription=instance,
content=tdata)
except Exception:
print('***')
zticket = ZendeskTicket.objects.filter(
prescription=instance).first()
zticket.external_id = et.id
zticket.content = tdata
zticket.save()
print(zticket)
et.external_id = zticket.id
et.tags.extend([u'prescrição', u'saracare'])
#
# from general_utils.utils import create_zendesk_ticket
# p = MedicalPrescription.objects.all().last()
# create_zendesk_ticket(p)
ppieces = []
for ppiece in instance.pieces.all():
if ppiece.picture:
ppieces.append(("Precrição", ppiece.picture.file))
for name, file in [
("RG frente", instance.picture_id_front_uploadcare.file
if instance.picture_id_front_uploadcare else None),
("RG verso", instance.picture_id_back_uploadcare.file
if instance.picture_id_back_uploadcare else None),
("Plano frente",
instance.picture_insurance_card_front_uploadcare.file
if instance.picture_insurance_card_front_uploadcare else None),
("Plano verso",
instance.picture_insurance_card_back_uploadcare.file
if instance.picture_insurance_card_back_uploadcare else None)
] + ppieces:
if file:
upload_instance = zenpy_client.attachments.upload(file)
et.comment = Comment(body=name,
uploads=[upload_instance.token])
zenpy_client.tickets.update(et)
zenpy_client.tickets.update(et)
except Exception as e:
print("Creation Error: {}".format(e))
def createTicket(self):
"""
:return:
"""
try:
if self._dictValues["subject"] is not None and self._dictValues[
"description"] is not None:
print("Ok")
if self._dictValues['requester'] is not None:
self.createTicketObject = self.connectZendesk.tickets.create(
[
Ticket(
subject=self._dictValues["subject"],
description=self._dictValues["description"],
assignee_id=self._dictValues["assignee_id"],
group_id=self._dictValues["group_id"],
organization_id=self.
_dictValues["organization_id"],
priority=self._dictValues["priority"],
problem_id=self._dictValues["problem_id"],
status=self._dictValues["status"],
tags=self._dictValues["tags"],
requester=User(
name=self._dictValues['requester'].split(
"@")[0],
email=self._dictValues['requester']),
submitter_id=self._dictValues["submitter_id"],
ticket_form_id=self.
_dictValues["ticket_form_id"],
assignee_email=self.
_dictValues["assignee_email"],
collaborator_ids=self.
_dictValues["collaborator_ids"])
])
else:
self.createTicketObject = self.connectZendesk.tickets.create(
[
Ticket(
subject=self._dictValues["subject"],
description=self._dictValues["description"],
assignee_id=self._dictValues["assignee_id"],
group_id=self._dictValues["group_id"],
organization_id=self.
_dictValues["organization_id"],
priority=self._dictValues["priority"],
problem_id=self._dictValues["problem_id"],
status=self._dictValues["status"],
tags=self._dictValues["tags"],
requester_id=self._dictValues["requester_id"],
submitter_id=self._dictValues["submitter_id"],
ticket_form_id=self.
_dictValues["ticket_form_id"],
assignee_email=self.
_dictValues["assignee_email"],
collaborator_ids=self.
_dictValues["collaborator_ids"])
])
return self.createTicketObject
else:
self._log.error("{} - {}".format(
self.__class__.__name__,
"Object description or subject empty"))
return False
except Exception as er:
if self._log is not None:
self._log.error("{} - {}".format(self.__class__.__name__, er))
else:
print("{} - {}".format(self.__class__.__name__, er))
return False