def form(request, id=False):
if id:
instance = Core.current_user().get_permitted_objects("VIEW",
Ticket).get(id=id)
msg = _("Ticket changed")
else:
instance = Ticket()
msg = _("Ticket added")
if request.method == 'POST':
form = TicketForm(request.POST, request.FILES, instance=instance)
if form.is_valid():
ticket = form.save(commit=False)
ticket.set_user(Core.current_user())
ticket.save()
request.message_success(msg)
return redirect(edit, ticket.id)
else:
form = TicketForm(instance=instance)
return render(request, "tickets/form.html", {
'title': _('Ticket'),
'ticket': instance,
'form': form,
})
def create_update_for_ticket(old_ticket, ticket_form):
ticket, ticket_update = ticket_form.save(commit=False)
ticket_update.user = Core.current_user()
ticket_update.company = ticket.company
ticket_update.save()
differences = Ticket.find_differences(ticket, old_ticket)
ticket_update.create_update_lines(differences)
ticket.save(update=ticket_update)
return ticket
def create_update_for_ticket(old_ticket, ticket_form):
ticket, ticket_update = ticket_form.save(commit=False)
ticket_update.user = Core.current_user()
ticket_update.company = ticket.company
ticket_update.save()
differences = Ticket.find_differences(ticket, old_ticket)
ticket_update.create_update_lines(differences)
ticket.save(update=ticket_update)
return ticket
def get_new_emails(self):
import poplib
import string
import email
for company in Company.objects.all():
if company.admin_group and company.email_host and company.email_password and company.email_username:
print company.email_host
Core.set_test_user(company.admin_group.members.all()[0])
M = poplib.POP3(company.email_host)
M.user(company.email_username)
M.pass_(company.email_password)
numMessages = len(M.list()[1])
print numMessages
for i in range(numMessages):
print "=" * 40
msg = M.retr(i + 1)
M.dele(i + 1)
str = string.join(msg[1], "\n")
str = re.sub(r"\r(?!=\n)", "\r\n", str)
mail = email.message_from_string((str))
email_address = ""
for text, encoding in decode_header(mail["From"]):
if encoding:
email_address += text.decode(encoding)
else:
email_address += text
address_start = email_address.find("<") + 1
address_end = email_address.find(">")
email_address = email_address[address_start:address_end]
subject = mail["Subject"]
k = 3
for index in [m.start() for m in re.finditer("\_" + "\?=", subject)]:
subject = subject[: index + k] + " " + subject[index + k :]
k += 1
decoded = decode_header(subject)
s = ""
for text, encoding in decoded:
if encoding:
s += text.decode(encoding)
else:
s += text
subject = s
if mail.is_multipart():
content = mail.get_payload(0).get_payload()
else:
content = mail.get_payload()
ticketClient, created = ClientUser.objects.get_or_create(email=email_address)
if created:
password = ticketClient.generate_password()
ticketClient.set_password(password)
message = """Hei. Takk for din henvendelse. \n Vi har opprettet en sak hos oss.
Du kan følge progresjon og komme med kommenterer ved å logge inn på %s
Bruk din epostadresse og passordet: %s
""" % (
settings.CLIENT_LOGIN_SITE,
password,
)
else:
message = """Hei. Takk for din henvendelse. \n Vi har opprettet en sak hos oss.
Du kan følge progresjon og komme med kommenterer ved å logge inn på %s
""" % (
settings.CLIENT_LOGIN_SITE
)
send_mail("Din henvendelse er registrert", message, settings.NO_REPLY_EMAIL, [email_address])
ticket = Ticket()
ticket.title = subject
encoding = "utf-8"
if "text/plain" in mail["Content-Type"]:
encoding = "latin1"
ticket.description = content.decode(encoding).strip()
ticket.description = ticket.description.replace("=F8", u"ø")
ticket.description = ticket.description.replace("=D8", u"Ø")
ticket.description = ticket.description.replace("=E6", u"æ")
ticket.description = ticket.description.replace("=C6", u"Æ")
ticket.description = ticket.description.replace("=E5", u"å")
ticket.description = ticket.description.replace("=C5", u"Å")
ticket.description = ticket.description.replace("=20", u"\n")
ticket.priority = TicketPriority.objects.all()[0]
ticket.status = TicketStatus.objects.all()[0]
ticket.type = TicketType.objects.all()[0]
ticket.client_user = ticketClient
print company
ticket.company = company
ticket.save()
ticketClient.tickets.add(ticket)
ticketClient.save()
M.quit()
def get_new_emails(self):
import poplib
import string
import email
for company in Company.objects.all():
if company.admin_group and company.email_host and company.email_password and company.email_username:
print company.email_host
Core.set_test_user(company.admin_group.members.all()[0])
M = poplib.POP3(company.email_host)
M.user(company.email_username)
M.pass_(company.email_password)
numMessages = len(M.list()[1])
print numMessages
for i in range(numMessages):
print "=" * 40
msg = M.retr(i + 1)
M.dele(i+1)
str = string.join(msg[1], "\n")
str = re.sub(r'\r(?!=\n)', '\r\n', str)
mail = email.message_from_string((str))
email_address = ""
for text, encoding in decode_header(mail["From"]):
if encoding:
email_address += text.decode(encoding)
else:
email_address += text
address_start = email_address.find("<")+1
address_end = email_address.find(">")
email_address = email_address[address_start:address_end]
subject = mail["Subject"]
k = 3
for index in [m.start() for m in re.finditer('\_'+'\?=',subject)]:
subject = subject[:index+k] + " " + subject[index+k:]
k+=1
decoded = decode_header(subject)
s = ""
for text, encoding in decoded:
if encoding:
s+= text.decode(encoding)
else:
s+= text
subject = (s)
if mail.is_multipart():
content = mail.get_payload(0).get_payload()
else:
content = mail.get_payload()
ticketClient, created = ClientUser.objects.get_or_create(email=email_address)
if created:
password = ticketClient.generate_password()
ticketClient.set_password(password)
message = """Hei. Takk for din henvendelse. \n Vi har opprettet en sak hos oss.
Du kan følge progresjon og komme med kommenterer ved å logge inn på %s
Bruk din epostadresse og passordet: %s
""" % (settings.CLIENT_LOGIN_SITE, password)
else:
message = """Hei. Takk for din henvendelse. \n Vi har opprettet en sak hos oss.
Du kan følge progresjon og komme med kommenterer ved å logge inn på %s
""" % (settings.CLIENT_LOGIN_SITE)
send_mail("Din henvendelse er registrert", message, settings.NO_REPLY_EMAIL, [email_address])
ticket = Ticket()
ticket.title = subject
encoding = "utf-8"
if 'text/plain' in mail["Content-Type"]:
encoding = "latin1"
ticket.description = content.decode(encoding).strip()
ticket.description = ticket.description.replace("=F8",u"ø")
ticket.description = ticket.description.replace("=D8",u"Ø")
ticket.description = ticket.description.replace("=E6",u"æ")
ticket.description = ticket.description.replace("=C6",u"Æ")
ticket.description = ticket.description.replace("=E5",u"å")
ticket.description = ticket.description.replace("=C5",u"Å")
ticket.description = ticket.description.replace("=20",u"\n")
ticket.priority = TicketPriority.objects.all()[0]
ticket.status = TicketStatus.objects.all()[0]
ticket.type = TicketType.objects.all()[0]
ticket.client_user = ticketClient
print company
ticket.company = company
ticket.save()
ticketClient.tickets.add(ticket)
ticketClient.save()
M.quit()