def ticket_create():
# defalut category based on last submit (get from session)
# using session, as information about last created ticket can be sensitive
# in future it can be stored in extened user model instead
last_category = session.get('ticket_create_last_category')
form = CreateTicketForm(category=last_category)
if form.validate_on_submit():
new_ticket = FlicketTicketExt.create_ticket(
title=form.title.data,
user=g.user,
content=form.content.data,
category=form.category.data,
priority=form.priority.data,
files=request.files.getlist("file"))
flash(gettext('New Ticket created.'), category='success')
session['ticket_create_last_category'] = form.category.data
return redirect(
url_for('flicket_bp.ticket_view', ticket_id=new_ticket.id))
title = gettext('Create Ticket')
return render_template('flicket_create.html', title=title, form=form)
def ticket_create():
# default domain based on last submit (get from session)
# using session, as information about last created ticket can be sensitive
# in future it can be stored in extended user model instead
last_domain = session.get("ticket_create_last_domain")
form = CreateTicketForm(domain=last_domain)
if form.validate_on_submit():
new_ticket = FlicketTicketExt.create_ticket(
title=form.title.data,
user=g.user,
content=form.content.data,
requester=form.requester.data,
referee=form.referee.data,
requester_role=form.requester_role.data,
request_stage=1,
procedure_stage=form.procedure_stage.data,
domain=form.domain.data,
institute=form.institute.data,
days=form.days.data,
files=request.files.getlist("file"),
)
flash(gettext("New Ticket created."), category="success")
session["ticket_create_last_domain"] = form.domain.data
return redirect(url_for("flicket_bp.ticket_view", ticket_id=new_ticket.id))
title = gettext("Create Ticket")
return render_template("flicket_create.html", title=title, form=form)
def ticket_create():
form = CreateTicketForm()
if form.validate_on_submit():
# this is a new post so ticket status is 'open'
ticket_status = FlicketStatus.query.filter_by(status='open').first()
ticket_priority = FlicketPriority.query.filter_by(
id=int(form.priority.data)).first()
ticket_category = FlicketCategory.query.filter_by(
id=int(form.category.data)).first()
files = request.files.getlist("file")
upload_attachments = UploadAttachment(files)
if upload_attachments.are_attachements():
upload_attachments.upload_files()
# submit ticket data to database
new_ticket = FlicketTicket(title=form.title.data,
date_added=datetime.datetime.now(),
user=g.user,
current_status=ticket_status,
content=form.content.data,
ticket_priority=ticket_priority,
category=ticket_category)
db.session.add(new_ticket)
# add attachments to the dataabase.
upload_attachments.populate_db(new_ticket)
# subscribe user to ticket
subscribe = FlicketSubscription(user=g.user, ticket=new_ticket)
db.session.add(subscribe)
# commit changes to the database
db.session.commit()
# send email
# TEST SEND EMAIL HERE
f_mail = FlicketMail()
f_mail.create_ticket(ticket=new_ticket)
flash('New Ticket created.', category='success')
return redirect(
url_for('flicket_bp.ticket_view', ticket_id=new_ticket.id))
return render_template('flicket_create.html',
title='Flicket - Create Ticket',
form=form)
def ticket_create():
form = CreateTicketForm()
if form.validate_on_submit():
new_ticket = FlicketTicketExt.create_ticket(title=form.title.data,
user=g.user,
content=form.content.data,
category=form.category.data,
priority=form.priority.data,
files=request.files.getlist("file"))
flash(gettext('New Ticket created.'), category='success')
return redirect(url_for('flicket_bp.ticket_view', ticket_id=new_ticket.id))
title = gettext('Flicket - Create Ticket')
return render_template('flicket_create.html', title=title, form=form)