def send_support_notification(self, course_id, exam_name, student_username, review_status):
"""
Creates a Zendesk ticket for an exam attempt review from the proctoring system.
Currently, it sends notifications for 'Suspicious" status, but additional statuses can be supported
by adding to the notify_support_for_status list in edx_proctoring/backends/software_secure.py
The notifications can be disabled by disabling the
"Create Zendesk Tickets For Suspicious Proctored Exam Attempts" setting in the course's Advanced settings.
"""
course_key = CourseKey.from_string(course_id)
course = modulestore().get_course(course_key)
if course.create_zendesk_tickets:
requester_name = "edx-proctoring"
email = "*****@*****.**"
subject = _("Proctored Exam Review: {review_status}").format(review_status=review_status)
body = _(
"A proctored exam attempt for {exam_name} in {course_name} by username: {student_username} "
"was reviewed as {review_status} by the proctored exam review provider."
).format(
exam_name=exam_name,
course_name=course.display_name,
student_username=student_username,
review_status=review_status
)
tags = ["proctoring"]
create_zendesk_ticket(requester_name, email, subject, body, tags)
def send_support_notification(self, course_id, exam_name, student_username,
review_status):
"""
Creates a Zendesk ticket for an exam attempt review from the proctoring system.
Currently, it sends notifications for 'Suspicious" status, but additional statuses can be supported
by adding to the notify_support_for_status list in edx_proctoring/backends/software_secure.py
The notifications can be disabled by disabling the
"Create Zendesk Tickets For Suspicious Proctored Exam Attempts" setting in the course's Advanced settings.
"""
course_key = CourseKey.from_string(course_id)
course = modulestore().get_course(course_key)
if course.create_zendesk_tickets:
requester_name = "edx-proctoring"
email = "*****@*****.**"
subject = _("Proctored Exam Review: {review_status}").format(
review_status=review_status)
body = _(
"A proctored exam attempt for {exam_name} in {course_name} by username: {student_username} "
"was reviewed as {review_status} by the proctored exam review provider."
).format(exam_name=exam_name,
course_name=course.display_name,
student_username=student_username,
review_status=review_status)
tags = ["proctoring"]
create_zendesk_ticket(requester_name, email, subject, body, tags)
def call_create_zendesk_ticket(self,
name=u'Test user',
email=u'*****@*****.**',
subject=u'Test Ticket',
body=u'I want a refund!',
tags=None):
""" Call the create_zendesk_ticket function. """
tags = tags or [u'auto_refund']
create_zendesk_ticket(name, email, subject, body, tags)
def call_create_zendesk_ticket(self, name='Test user', email='*****@*****.**', subject='Test Ticket',
body='I want a refund!', tags=None):
""" Call the create_zendesk_ticket function. """
tags = tags or ['auto_refund']
create_zendesk_ticket(name, email, subject, body, tags)
