def __init__(self):
Follwer.__init__(self)
self.state = State.NORMAL
self.recognizer = SpeechRecognizer()
self.follow(self.recognizer)
self.answer = str()
self.recommend_packages = []
self.interesting_package = None
Speaker.speak('Please tell your phone number.')
number = raw_input('Phone number : ')
self.current_user = Database.find_one('customers', 'phone_number', number)
self.user_account = Database.find_user_account(self.current_user.id)
# If phone no is exist, Greeting
if self.current_user is not None:
Speaker.speak('Good morning mister %s. How can i help you.' % self.current_user.fullname())
self.recognizer.start()
# Otherwise, Goodbye
else:
Speaker.speak('Sorry. Your number is not in our system.')
def receive(self, msg):
self.recognizer.stop() # Pause Speech recognizer
print('Callcenter receive msg : ' + msg)
if KeywordProcessing.contains_keyword('exit', msg):
self.answer = str('Do you want to exit.')
self.state = State.EXIT_CONFIRM
elif KeywordProcessing.contains_keyword('reset', msg):
self.answer = str('How can i help you.')
self.state = State.NORMAL
elif KeywordProcessing.contains_keyword('operator', msg):
self.answer = str('Do you want to talk to operator.')
self.state = State.TALK_TO_OPERATOR
elif self.state == State.NORMAL:
# Package category
if KeywordProcessing.contains_keyword('package', msg):
# Recommend package
if KeywordProcessing.contains_keyword('package_category', msg):
package_category = [c for c in KeywordProcessing.keywords['package_category'] if c in msg][0]
# Find interesting packages
if self.user_account.package.payment == 'prepaid':
self.recommend_packages = Database.find_list('prepaids', 'type', package_category)
else:
self.recommend_packages = Database.find_list('postpaids', 'type', package_category)
# Generate answer
self.answer = str('We recommend %d packages for you. ' % len(self.recommend_packages))
index = 1
for package in self.recommend_packages:
self.answer += str('package number %d %s . ' % (index, package.name))
index += 1
self.answer += str('Which one you want to have a detail. Or you want to listen again.')
self.state = State.SELECT_PACKAGE # Change state
# Current package
else:
self.answer = str('Your current package is %s' % self.user_account.package.description())
self.state = State.REPEAT # Change state
# How to
elif KeywordProcessing.contains_keyword('how_to', msg):
if KeywordProcessing.contains_keyword('topup', msg):
self.answer = str('Please select your topup method. Online or phone.')
self.state = State.SELECT_TOPUP_METHOD
elif KeywordProcessing.contains_keyword('pay', msg):
self.answer = str('Please select your payment method. Online or phone.')
self.state = State.SELECT_PAYMENT_METHOD
elif KeywordProcessing.contains_keyword('setup', msg):
self.answer = str('What is your operating system.')
self.state = State.SELECT_PHONE_OS
# Bill category
elif KeywordProcessing.contains_keyword('balance', msg) or KeywordProcessing.contains_keyword('expire', msg):
if self.user_account.package.payment == 'postpaid':
self.answer = str('Sorry, I don\'t understand your question')
elif KeywordProcessing.contains_keyword('balance', msg):
self.answer = self.user_account.report()
self.state = State.REPEAT
elif KeywordProcessing.contains_keyword('expire', msg):
self.answer = str('Your account will expire on %s %s %s.' % (self.user_account.expiration_date.strftime('%d'), self.user_account.expiration_date.strftime('%B'), self.user_account.expiration_date.strftime('%Y')))
self.state = State.REPEAT
elif KeywordProcessing.contains_keyword('bill', msg):
if self.user_account.package.payment == 'postpaid':
if KeywordProcessing.contains_keyword('unpaid', msg):
all_bills = Database.find_list('bills', 'customer', ObjectId(self.current_user.id))
unpaid_bills = [bill for bill in all_bills if not bill.paid]
if(len(unpaid_bills) > 0):
self.answer = str('You have %d bills unpaid.' % len(unpaid_bills))
else:
self.answer = str('You don\' have any unpaid bill.')
elif KeywordProcessing.contains_keyword('how_to', msg) and KeywordProcessing.contains_keyword('pay', msg):
self.answer = str('Please select your payment method. Online or phone.')
self.state = State.SELECT_PAYMENT_METHOD
elif KeywordProcessing.contains_keyword('when', msg):
self.answer = str('Your bill is due on %d %s.' % (self.user_account.payment_date.strftime('%d'), self.user_account.payment_date.strftime('%B')))
else:
self.answer = self.user_account.report()
self.state = State.REPEAT
else:
self.answer = str('Sorry, I don\'t understand your question')
# Troubleshooting
elif KeywordProcessing.contains_keyword('cannot', msg):
# Prepaid user
if self.user_account.package.payment == 'prepaid':
if KeywordProcessing.contains_keyword('internet', msg):
if not self.user_account.package.is_internet_avail():
self.answer = str('Sorry, your current package is not support internet using.')
else:
self.answer = str('Sorry, i can\'t find any problem in your account. Do you want to talk to the operator.')
self.state = State.TALK_TO_OPERATOR
elif KeywordProcessing.contains_keyword('call', msg):
if self.user_account.balance <= self.user_account.package.internal_calling_rate:
self.answer = str('Sorry, your current balance is not enough.')
else:
self.answer = str('Sorry, i can\'t find any problem in your account. Do you want to talk to the operator.')
self.state = State.TALK_TO_OPERATOR
#Postpaid user
else:
if KeywordProcessing.contains_keyword('internet', msg):
if not self.user_account.package.is_internet_avail():
self.answer = str('Sorry, your current package is not support internet using.')
elif len([bill for bill in Database.find_list('bills', 'customer', self.current_user.id) if not bill.paid]) > 3:
self.answer = str('Sorry, your account was suspended because you haven\'t pay monthly fee.')
else:
self.answer = str('Sorry, i can\'t find any problem in your account. Do you want to talk to the operator.')
self.state = State.TALK_TO_OPERATOR
elif KeywordProcessing.contains_keyword('call', msg):
if self.user_account.package.payment == 'postpaid' and len([bill for bill in Database.find_list('bills', 'customer', self.current_user.id) if not bill.paid]) > 3:
self.answer = str('Sorry, your account was suspended because you haven\'t pay monthly fee.')
else:
self.answer = str('Sorry, i can\'t find any problem in your account. Do you want to talk to the operator.')
self.state = State.TALK_TO_OPERATOR
elif self.state == State.REPEAT:
# Repeat
if KeywordProcessing.contains_keyword('confirm', msg):
pass
# Back to normal
elif KeywordProcessing.contains_keyword('cancel', msg):
self.answer = 'How can i help you.'
self.state = State.NORMAL
elif self.state == State.SELECT_PACKAGE:
# Repeat
if KeywordProcessing.contains_keyword('confirm', msg):
pass
elif KeywordProcessing.contains_keyword('cancel', msg):
self.answer = 'How can i help you.'
self.state = State.NORMAL
# Explain user's interesting package detail
elif KeywordProcessing.contains_keyword('ordinal', msg) and KeywordProcessing.get_index(msg) - 1 < len(self.recommend_packages):
index = KeywordProcessing.get_index(msg) - 1
self.interesting_package = self.recommend_packages[index]
self.answer = str(self.interesting_package.description())
self.answer += str(' Do you want to use this package.')
self.state = State.CHANGE_PACKAGE
else:
self.answer = str('Sorry, i don\'t understand.')
elif self.state == State.CHANGE_PACKAGE:
if KeywordProcessing.contains_keyword('confirm', msg):
if self.user_account.package.payment == 'prepaid':
# Change package of account
Database.update('accounts', 'customer', self.current_user.id, 'package', self.interesting_package.id)
elif self.user_account.package.payment == 'postpaid':
# Create new bill
new_bill = Bill(self.current_user, self.interesting_package, 0, 0, 0, 0, datetime.datetime.now(), 0)
Database.insert('bills', new_bill.tojson())
self.answer = 'package changing is complete.'
# Get new user account
self.user_account = Database.find_user_account(self.current_user.id)
self.state = State.NORMAL
elif KeywordProcessing.contains_keyword('cancel', msg):
self.answer = 'How can i help you.'
self.state = State.NORMAL
else:
self.answer = str('Sorry, i don\'t understand.')
elif self.state == State.SELECT_PHONE_OS:
if KeywordProcessing.contains_keyword('phone_os', msg):
self.answer = Database.find_one('setups', 'os', msg).setup
self.state = State.REPEAT
else:
self.answer = str('Sorry, we cannot find your operating system.')
elif self.state == State.SELECT_PAYMENT_METHOD:
if KeywordProcessing.contains_keyword('payment_method', msg):
self.answer = Database.find_one('how_to_pays', 'method', msg).step
self.state = State.REPEAT
else:
self.answer = str('Sorry, your payment method is not available.')
elif self.state == State.SELECT_TOPUP_METHOD:
if KeywordProcessing.contains_keyword('payment_method', msg):
self.answer = Database.find_one('how_to_topups', 'method', msg).step
self.state = State.REPEAT
else:
self.answer = str('Sorry, your payment method is not available.')
elif self.state == State.TALK_TO_OPERATOR:
if KeywordProcessing.contains_keyword('confirm', msg):
self.answer = str('Transfer to operator. please wait for seconds.')
elif KeywordProcessing.contains_keyword('cancel', msg):
self.answer = str('How can i help you.')
self.state = State.NORMAL
elif self.state == State.EXIT_CONFIRM:
if KeywordProcessing.contains_keyword('confirm', msg):
self.answer = str('Thank you for using our service')
self.state = State.EXIT
self.recognizer.shutdown()
elif KeywordProcessing.contains_keyword('cancel', msg):
self.answer = str('How can i help you')
self.state = State.NORMAL
if self.answer is not None:
Speaker.speak(self.answer)
if self.state == State.REPEAT:
Speaker.speak('Do you want to listen again.')
self.recognizer.resume() # Resume Speech recognizer
