def team_ticket_comment(ticket):
try:
ticket = TroubleTicket.get(TroubleTicket.id == ticket)
except TroubleTicket.DoesNotExist:
flash("Couldn't find ticket #{}.".format(ticket))
return redirect(url_for("team_tickets"))
if ticket.team != g.team:
flash("That's not your ticket.")
return redirect(url_for("team_tickets"))
if request.form["comment"]:
TicketComment.create(ticket=ticket, comment_by=g.team.name, comment=request.form["comment"], time=datetime.now())
flash("Comment added.")
if ticket.active and "resolved" in request.form:
ticket.active = False
ticket.save()
flash("Ticket closed.")
elif not ticket.active and "resolved" not in request.form:
ticket.active = True
ticket.save()
flash("Ticket re-opened.")
return redirect(url_for("team_ticket_detail", ticket=ticket.id))
def team_ticket_comment(ticket):
try:
ticket = TroubleTicket.get(TroubleTicket.id == ticket)
except TroubleTicket.DoesNotExist:
flash("Couldn't find ticket #{}.".format(ticket))
return redirect(url_for("team_tickets"))
if ticket.team != g.team:
flash("That's not your ticket.")
return redirect(url_for("team_tickets"))
if request.form["comment"]:
TicketComment.create(ticket=ticket,
comment_by=g.team.name,
comment=request.form["comment"],
time=datetime.now())
flash("Comment added.")
if ticket.active and "resolved" in request.form:
ticket.active = False
ticket.save()
flash("Ticket closed.")
elif not ticket.active and "resolved" not in request.form:
ticket.active = True
ticket.save()
flash("Ticket re-opened.")
return redirect(url_for("team_ticket_detail", ticket=ticket.id))
def admin_ticket_detail(ticket):
ticket = TroubleTicket.get(TroubleTicket.id == ticket)
comments = list(TicketComment.select().where(
TicketComment.ticket == ticket).order_by(TicketComment.time))
return render_template("admin/ticket_detail.html",
ticket=ticket,
comments=comments)
def admin_ticket_comment(ticket):
ticket = TroubleTicket.get(TroubleTicket.id == ticket)
if request.form["comment"]:
TicketComment.create(ticket=ticket, comment_by=session["admin"], comment=request.form["comment"], time=datetime.now())
Notification.create(team=ticket.team, notification="A response has been added for {}.".format(make_link("ticket #{}".format(ticket.id), url_for("team_ticket_detail", ticket=ticket.id))))
flash("Comment added.")
if ticket.active and "resolved" in request.form:
ticket.active = False
ticket.save()
Notification.create(team=ticket.team, notification="{} has been marked resolved.".format(make_link("Ticket #{}".format(ticket.id), url_for("team_ticket_detail", ticket=ticket.id))))
flash("Ticket closed.")
elif not ticket.active and "resolved" not in request.form:
ticket.active = True
ticket.save()
Notification.create(team=ticket.team, notification="{} has been reopened.".format(make_link("Ticket #{}".format(ticket.id), url_for("team_ticket_detail", ticket=ticket.id))))
flash("Ticket reopened.")
return redirect(url_for(".admin_ticket_detail", ticket=ticket.id))
def team_ticket_detail(ticket):
try:
ticket = TroubleTicket.get(TroubleTicket.id == ticket)
except TroubleTicket.DoesNotExist:
flash("Could not find ticket #{}.".format(ticket))
return redirect(url_for("team_tickets"))
if ticket.team != g.team:
flash("That is not your ticket.")
return redirect(url_for("team_tickets"))
comments = TicketComment.select().where(TicketComment.ticket == ticket).order_by(TicketComment.time)
return render_template("ticket_detail.html", ticket=ticket, comments=comments)
def team_ticket_detail(ticket):
try:
ticket = TroubleTicket.get(TroubleTicket.id == ticket)
except TroubleTicket.DoesNotExist:
flash("Couldn't find ticket #{}.".format(ticket))
return redirect(url_for("team_tickets"))
if ticket.team != g.team:
flash("That's not your ticket.")
return redirect(url_for("team_tickets"))
comments = TicketComment.select().where(TicketComment.ticket == ticket).order_by(TicketComment.time.desc())
return render_template("ticket_detail.html", ticket=ticket, comments=comments)
def team_ticket_comment(ticket):
if g.redis.get("ticketl{}".format(session["team_id"])):
return "You are doing that too fast."
g.redis.set("ticketl{}".format(g.team.id), "1", 10)
try:
ticket = TroubleTicket.get(TroubleTicket.id == ticket)
except TroubleTicket.DoesNotExist:
flash("Could not find ticket #{}.".format(ticket))
return redirect(url_for("team_tickets"))
if ticket.team != g.team:
flash("That is not your ticket.")
return redirect(url_for("team_tickets"))
if request.form["comment"]:
comment = request.form["comment"]
if not comment:
flash("comment can not be null")
return redirect(url_for("team_ticket_detail", ticket=ticket.id))
TicketComment.create(ticket=ticket, comment_by=g.team.name, comment=comment, time=datetime.now())
app.logger.info(g.user.username+" comment a ticket,ticket's id is "+str(ticket.id))
flash("Comment added.")
if ticket.active and "resolved" in request.form:
ticket.active = False
ticket.save()
app.logger.info(g.user.username+" closed a ticket,ticket's id is "+str(ticket.id))
flash("Ticket closed.")
elif not ticket.active and "resolved" not in request.form:
ticket.active = True
ticket.save()
app.logger.info(g.user.username+" re-opened a ticket,ticket's id is "+str(ticket.id))
flash("Ticket re-opened.")
return redirect(url_for("team_ticket_detail", ticket=ticket.id))
def admin_ticket_detail(ticket):
ticket = TroubleTicket.get(TroubleTicket.id == ticket)
comments = list(TicketComment.select().where(TicketComment.ticket == ticket))
return render_template("admin/ticket_detail.html", ticket=ticket, comments=comments)