def create_ticket(request):
if request.method == 'POST':
form = TicketForm(request.POST, request.FILES)
form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.all()]
form.fields['assigned_to'].choices = [('', '--------')] + [[u.id, u.username] for u in User.objects.filter(is_active=True).order_by('username')]
if form.is_valid():
ticket = form.save(user=request.user)
return HttpResponseRedirect(ticket.get_absolute_url())
else:
initial_data = {}
if request.user.usersettings.settings.get('use_email_as_submitter', False) and request.user.email:
initial_data['submitter_email'] = request.user.email
if request.GET.has_key('queue'):
initial_data['queue'] = request.GET['queue']
form = TicketForm(initial=initial_data)
form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.all()]
if request.user.is_superuser:
assigned_to_choices_filter = {'is_active':True}
else:
assigned_to_choices_filter = {'is_active':True, 'is_superuser':True}
form.fields['assigned_to'].choices = [('', '--------')] + \
[[u.id, u.username] for u in User.objects.filter(**assigned_to_choices_filter).order_by('username')]
return render_to_response('helpdesk/create_ticket.html',
RequestContext(request, {
'form': form,
'tags_enabled': HAS_TAG_SUPPORT,
}))
def create_ticket(request):
if request.method == 'POST':
form = TicketForm(request.POST, request.FILES)
form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.all()]
form.fields['assigned_to'].choices = [('', '--------')] + [[u.id, u.username] for u in User.objects.filter(is_active=True).order_by('username')]
if form.is_valid():
ticket = form.save(user=request.user)
return HttpResponseRedirect(ticket.get_absolute_url())
else:
initial_data = {}
if request.user.usersettings.settings.get('use_email_as_submitter', False) and request.user.email:
initial_data['submitter_email'] = request.user.email
if request.GET.has_key('queue'):
initial_data['queue'] = request.GET['queue']
form = TicketForm(initial=initial_data)
form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.all()]
if helpdesk_settings.HELPDESK_STAFF_ONLY_TICKET_OWNERS:
users = User.objects.filter(is_active=True, is_staff=True).order_by('username')
else:
users = User.objects.filter(is_active=True).order_by('username')
form.fields['assigned_to'].choices = [('', '--------')] + [[u.id, u.username] for u in users]
if helpdesk_settings.HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO:
form.fields['assigned_to'].widget = forms.HiddenInput()
return render_to_response('helpdesk/create_ticket.html',
RequestContext(request, {
'form': form,
'tags_enabled': HAS_TAG_SUPPORT,
}))
def create_ticket(request):
if request.method == "POST":
# add request to process user related events
form = TicketForm(request.POST, request.FILES, request=request)
form.fields["queue"].choices = [("", "--------")] + [[q.id, q.title] for q in Queue.objects.all()]
form.fields["assigned_to"].choices = [("", "--------")] + [
[u.id, u.username] for u in User.objects.filter(is_active=True).order_by("username")
]
if form.is_valid():
ticket = form.save(user=request.user)
return HttpResponseRedirect(ticket.get_absolute_url())
else:
initial_data = {}
if request.user.usersettings.settings.get("use_email_as_submitter", False) and request.user.email:
initial_data["submitter_email"] = request.user.email
if request.GET.has_key("queue"):
initial_data["queue"] = request.GET["queue"]
form = TicketForm(initial=initial_data)
form.fields["queue"].choices = [("", "--------")] + [[q.id, q.title] for q in Queue.objects.all()]
if helpdesk_settings.HELPDESK_STAFF_ONLY_TICKET_OWNERS:
users = User.objects.filter(is_active=True, is_staff=True).order_by("username")
else:
users = User.objects.filter(is_active=True).order_by("username")
form.fields["assigned_to"].choices = [("", "--------")] + [[u.id, u.username] for u in users]
if helpdesk_settings.HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO:
form.fields["assigned_to"].widget = forms.HiddenInput()
return render_to_response(
"helpdesk/create_ticket.html",
RequestContext(
request, {"form": form, "tagging_enabled": HAS_TAGGING_SUPPORT, "taggit_enabled": HAS_TAGGIT_SUPPORT}
),
)
def create_ticket(request):
if request.method == 'POST':
form = TicketForm(request.POST, request.FILES)
form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.all()]
form.fields['assigned_to'].choices = [('', '--------')] + [[u.id, u.username] for u in User.objects.filter(is_active=True).order_by('username')]
if form.is_valid():
ticket = form.save(user=request.user)
return HttpResponseRedirect(ticket.get_absolute_url())
else:
initial_data = {}
if request.user.usersettings.settings.get('use_email_as_submitter', False) and request.user.email:
initial_data['submitter_email'] = request.user.email
if request.GET.has_key('queue'):
initial_data['queue'] = request.GET['queue']
form = TicketForm(initial=initial_data)
form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.all()]
if helpdesk_settings.HELPDESK_STAFF_ONLY_TICKET_OWNERS:
users = User.objects.filter(is_active=True, is_staff=True).order_by('username')
else:
users = User.objects.filter(is_active=True).order_by('username')
form.fields['assigned_to'].choices = [('', '--------')] + [[u.id, u.username] for u in users]
if helpdesk_settings.HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO:
form.fields['assigned_to'].widget = forms.HiddenInput()
return render_to_response('helpdesk/create_ticket.html',
RequestContext(request, {
'form': form,
'tags_enabled': HAS_TAG_SUPPORT,
}))
def api_public_create_ticket(self):
form = TicketForm(self.request.POST)
form.fields['queue'].choices = [[q.id, q.title] for q in Queue.objects.all()]
form.fields['assigned_to'].choices = [[u.id, u.username] for u in User.objects.filter(is_active=True)]
if form.is_valid():
ticket = form.save(user=self.request.user)
return api_return(STATUS_OK, "%s" % ticket.id)
else:
return api_return(STATUS_ERROR, text=form.errors.as_text())
def api_public_create_ticket(self):
form = TicketForm(self.request.POST)
form.fields['queue'].choices = [[q.id, q.title] for q in Queue.objects.all()]
form.fields['assigned_to'].choices = [[u.id, u.get_username()] for u in User.objects.filter(is_active=True)]
if form.is_valid():
ticket = form.save(user=self.request.user)
return api_return(STATUS_OK, "%s" % ticket.id)
else:
return api_return(STATUS_ERROR, text=form.errors.as_text())
