def _resolve_incident(self, incident):
if not incident['reported']:
self._info(
"no need to resolve an un-reported incident: {0}".format(
incident['incident_key']))
self._summary['resolved_local'] += 1
return True
def _resolver(count):
msgs = []
for alert in incident['details']:
msgs.append(alert.summary())
data = json.dumps({
'service_key':
self._service_api_key,
'incident_key':
incident['incident_key'],
'event_type':
'resolve',
'description':
'RESOLVED! ' + incident['description'],
'details':
msgs
})
resp = http_post(
'https://events.pagerduty.com/generic/2010-04-15/create_event.json',
body=data,
**self._http_base_params())
self._info("resolved incident: {0} on try #{2} resp: {1}".format(
incident['incident_key'], resp, count + 1))
self._summary['resolved_api'] += 1
ok, exceptions = do_request(_resolver, self._retry_total,
self._retry_interval)
for i, e in enumerate(exceptions):
self._warn("try #{1}: failed to resolve incident: {0}".format(
e, i + 1))
return ok
def _report_incident(self, incident, only_if_not_acknowledged):
if not self._reportable(incident):
self._summary['grace_period_applied'] += 1
return
self._debug("reporting incident: {0}".format(incident))
if only_if_not_acknowledged:
## grab incident status and not spam incidents already acknowleged
try:
## whether this incident has been reported or not
qs = {
'fields': 'incident_number,status',
'incident_key': incident['incident_key'],
'status': 'acknowledged'
}
resp = http_get(self._get_request_url + urllib.urlencode(qs),
**self._http_base_params())
if resp and resp['incidents']:
self._info(
"incident: {1} ALREADY ACKnowledged: {0}!!!".format(
resp['incidents'][0], incident['incident_key']))
incident.update(resp['incidents'][0])
self._summary['incidents_not_triggered_ins_processed'] += 1
return
except Exception as e:
self._warn("failed to grab incident status: {0}".format(e))
app_incident = self._incident_app_reported(incident)
if app_incident:
incident['time_created'] = incident['time_occurred']
self._info(
"NOT reporting incident since app '{0}' already done so: {1}".
format(incident['app'], app_incident))
self._summary['incidents_not_triggered_app_processed'] += 1
return
## fire this event regardless
def _reporter(count):
msgs = []
for alert in incident['details']:
msgs.append(alert.summary())
data = json.dumps({
'service_key': self._service_api_key,
'incident_key': incident['incident_key'],
'event_type': 'trigger',
'description': incident['description'],
'details': msgs
})
resp = http_post(
'https://events.pagerduty.com/generic/2010-04-15/create_event.json',
body=data,
**self._http_base_params())
self._info("reported incident: {0} on try #{2} resp: {1}".format(
incident['incident_key'], resp, count + 1))
self._summary['incidents_triggered'] += 1
incident['reported'] = True
ok, exceptions = do_request(_reporter, self._retry_total,
self._retry_interval)
for i, e in enumerate(exceptions):
self._warn("try #{1}: failed to report incident: {0}".format(
e, i + 1))
return ok
