def save(self, *args, **kwargs):
"Set Resolution if selected"
instance = super(TicketRecordForm, self).save(*args, **kwargs)
ticket = self.ticket
if 'resolution' in self.cleaned_data and self.cleaned_data['resolution']:
ticket.resolution = self.cleaned_data['body']
ticket.save()
# Send update if notify clicked
if 'notify' in self.cleaned_data and self.cleaned_data['notify'] and ticket.caller:
toaddr = ticket.caller.get_email()
if ticket.message or toaddr:
reply = Message()
reply.author = instance.sender
reply.body = instance.body
reply.auto_notify = False
if ticket.message:
reply.stream = ticket.message.stream
reply.reply_to = ticket.message
else:
reply.stream = ticket.queue.message_stream if ticket.queue else None
reply.title = "[#%s] %s" % (ticket.reference, ticket.name)
reply.save()
if not ticket.message:
ticket.message = reply
reply.recipients.add(ticket.caller)
email = EmailMessage(reply)
email.send_email()
return instance
def send_email(self):
"Send email"
email = EmailMessage(self)
if self.stream and self.stream.outgoing_server_name:
email.send_email()