def appeal_to_wish_support(self):
"""
将消息上诉给WishSupport处理
参数仅仅需要正确的 ticket id
:return:
"""
ticket_id = self.params.get("ticket_id", "")
ticket_handler = WishTicket(self.shop)
with sessionCM() as session:
channel = Channel.find_by_origin_id(session, ticket_id)
if not channel:
return {"status": 0, "data": "\"ticket_id\"不存在！"}
result = ticket_handler.appeal_support_ticket_by_id(
ticket_id=ticket_id)
if result.get("success", ""):
return {"status": 1, "data": "处理成功！"}
else:
return {
"status": 0,
"data": "处理失败！",
"errors": result.get("message", "")
}
def sync_message_list(self, msg_source, current_page=1, page_size=100):
"""
同步订单留言
:return:
"""
with sessionCM() as session:
while True:
result = self.msg_handler.get_msg_relation_list(
msg_source, current_page, page_size)
print type(result), len(result)
print result
if not result["success"]:
return # result["exception"]
current_page += 1
for relation in result.get("result", []):
print relation
# 判断当前同步下来的Channel是否存在
chanel = Channel.find_by_origin_id(session,
relation["channelId"])
# 若和上次lastMessageId相同，就不用再获取详情
if chanel and relation["lastMessageId"] == chanel[
"last_msg_id"]:
continue
if len(str(relation["messageTime"])) == 13:
last_msg_date_timestamp = long(
str(relation["messageTime"])[:-3])
else:
last_msg_date_timestamp = relation["messageTime"]
# seller_id 只有在卖家发送一条消息之后从summary中获取到，relation["childId"] 只是子账号ID 并不是loginId
chanel = Channel.update(
session,
chanel,
shop_id=self.shop.id,
seller_id=relation["childId"],
seller_name=relation["childName"],
buyer_id=relation["otherLoginId"],
buyer_name=relation["otherName"],
read_stat=relation["readStat"],
deal_stat=relation["dealStat"],
open_date="",
close_date="",
closed_by="",
flag=relation["rank"],
origin_id=relation["channelId"],
msg_source=msg_source,
relation_type="",
relation_id="",
last_msg_id=relation["lastMessageId"],
last_msg_date=time.strftime(
"%Y-%m-%d %H:%M:%S",
time.localtime(last_msg_date_timestamp)),
last_msg_content=relation["lastMessageContent"])
# sync_smt_customer_detail.delay(self, chanel.id, msg_source)
print chanel.id, chanel.seller_id, chanel.seller_name, chanel.last_msg_content
yield chanel.id
if len(result["result"]) == 0:
break
def _deal_with_result(datas):
if isinstance(datas, dict):
datas = [datas]
print "处理Ticket ... "
for ticket in datas:
print ticket
ticket = ticket["Ticket"]
print shop_id
kw = {
"shop_id":
shop_id,
"seller_id":
ticket["merchant_id"],
"seller_name":
"",
"buyer_id":
ticket["UserInfo"]["id"],
"buyer_name":
ticket["UserInfo"]["name"],
"read_stat":
"0",
"deal_stat":
0 if ticket["state_id"] == '4' else 1,
"open_date":
ticket["open_date"],
"close_date":
ticket.get("close-date", ""),
"closed_by":
"",
"flag":
"",
"msg_source":
"",
"origin_id":
ticket["id"],
"relation_id":
ticket["transaction_id"],
"relation_type":
"transaction",
"last_msg_date":
ticket["last_update_date"],
"last_msg_id":
"",
"last_msg_content":
ticket["subject"] + ";" + ticket["sublabel"]
}
with sessionCM() as session:
channel = Channel.find_by_origin_id(session, ticket["id"])
print "更新/生成Ticket ... "
channel = Channel.update(session, channel, **kw)
print "更新Replies ... "
# 直接同步消息内容
self.sync_message_detail(channel, ticket["replies"])
print "更新Replies 完成！"