def get(self, *args):
token = getQueryParametes(self, ['token'])[0]
if(not token):
self.write({
"message": "request in correct format"
})
return
user = mydb.getUserByToken(token)
if not user:
self.write({
"message": "token is not valid"
})
return
userTickets = mydb.getAllUserTickets(user['username'])
if userTickets:
numberOfTickets = len(userTickets)
else:
numberOfTickets = 0
correctFormatUserTicketsList = createUserTicketList(userTickets)
self.write(
collections.OrderedDict(sorted(correctFormatUserTicketsList.items()))
)
def post(self, *args, **kwargs):
token, subject, body = getPostParameters(self, ['token', 'subject', 'body'])
if (not token):
self.write({
"message": "token is required. please login first."
})
return
if (not subject or not body):
self.write({
"message": "subject and body of the ticket are required."
})
return
user = mydb.getUserByToken(token)
if (not user):
self.write({
"message": "token not valid"
})
return
ticketId = mydb.saveTicket(user['username'], subject, body)
self.write({
"message": "Ticket Sent Successfully",
"id": ticketId,
"code": "200"
})
def post(self, *args, **kwargs):
token, id = getPostParameters(self, ['token', 'id'])
user = mydb.getUserByToken(token)
userTickets = mydb.getAllUserTickets(user["username"])
if(mydb.changeTicketStatus(id, "Closed")):
self.write({
"message": "Ticket With id -%s- Closed Successfully" % id,
"code": "200"
})
return
else:
self.write({
"message": "No such user or ticket",
"code": "404"
})
return
def get(self, *args):
token, id = getQueryParametes(self, ['token', 'id'])
user = mydb.getUserByToken(token)
userTickets = mydb.getAllUserTickets(user["username"])
if mydb.doesThisTicketExists(id) and mydb.changeTicketStatus(id, "Closed"):
self.write({
"message": "Ticket With id -%s- Closed Successfully" % id,
"code": "200"
})
return
else:
self.write({
"message": "No such user or ticket",
"code": "404"
})
return
def post(self, *args, **kwargs):
token, id, status = getPostParameters(self, ['token', 'id', 'status'])
if (not token):
self.write({
"message": "token is required"
})
return
if (not id or not status):
self.write({
"message": "the ticket id and the status are required"
})
return
user = mydb.getUserByToken(token)
if not user:
self.write({
"message": "token is not valid"
})
return
if not mydb.isThisTokenAdmin(token):
self.write({
"message": "token is not valid"
})
return
if mydb.doesThisTicketExists(id) and mydb.changeTicketStatus(id, status):
self.write({
"message": "Status Ticket With id -%s- Changed Successfully" % id,
"code": "200"
})
return
else:
self.write({
"message": "No such ticket or user",
"code": "404"
})
return
def post(self, *args, **kwargs):
token, = getPostParameters(self, ['token'])
if (not token):
self.write({
"message": "request in correct format"
})
return
user = mydb.getUserByToken(token)
print("isthisuseradmin",mydb.isThisTokenAdmin(token))
if not user or not mydb.isThisTokenAdmin(token):
self.write({
"message": "token is not valid"
})
return
userTickets = mydb.getAllUserTickets(user["username"])
numberOfTickets = len(userTickets)
correctFormatUserTicketsList = createUserTicketList(userTickets)
self.write(
collections.OrderedDict(sorted(correctFormatUserTicketsList.items()))
)
def post(self, *args, **kwargs):
token, id, body = getPostParameters(self, ['token', 'id', 'body'])
if(not token):
self.write({
"message": "token is required"
})
return
if(not id or not body):
self.write({
"message": "the ticket id and the response text are required"
})
return
user = mydb.getUserByToken(token)
if not user:
self.write({
"message": "token is not valid"
})
return
if not mydb.isThisTokenAdmin(token):
self.write({
"message": "token is not valid"
})
return
if mydb.doesThisTicketExists(id) and mydb.saveThisResponseForThisTicket(id, body):
self.write({
"message": "Response to Ticket With id -%s- Sent Successfully" % id,
"code": "200"
})
else:
self.write({
"message": "Response to Ticket With id -%s- Was not Successfully. Please get sure for ticket existence." % id,
"code": "200"
})