def test_init_parse_from_dct(self):
tic_dct = {
'TypeID':
'1',
'Title':
'Baesic Ticket',
'Article': [{
'Age':
82383,
'AgeTimeUnix':
82383,
'ArticleID':
'30',
'ArticleType':
'webrequest',
'ArticleTypeID':
'8',
'Attachment': [{
'Content': 'mFyC',
'ContentAlternative': '',
'ContentID': '',
'ContentType': 'text/plain',
'Disposition': 'attachment',
'Filename': 'foo.txt',
'Filesize': '3 Bytes',
'FilesizeRaw': '3'
}],
'Body':
'Hallo Bjørn,\n[kt]\n\n -- The End',
'Cc':
'',
'CustomerID':
None,
'CustomerUserID':
None,
'EscalationResponseTime':
'0',
'EscalationSolutionTime':
'0'
}],
'DynamicField': [{
'Name': 'ProcessManagementActivityID',
'Value': None
}, {
'Name': 'ProcessManagementProcessID',
'Value': None
}, {
'Name': 'firstname',
'Value': 'Jane'
}, {
'Name': 'lastname',
'Value': 'Doe'
}],
}
tic = Ticket(tic_dct)
self.assertIsInstance(tic, Ticket)
self.assertEqual(tic.__repr__(), '<Ticket>')
self.assertEqual(tic.articles[0].__repr__(),
"<ArticleID: 30 (1 Attachment)>")
def test_dynamic_field_get_none(self):
tic_dct = {
'TypeID':
'1',
'Title':
'Baesic Ticket',
'Article': [{
'Age':
82383,
'AgeTimeUnix':
82383,
'ArticleID':
'30',
'ArticleType':
'webrequest',
'ArticleTypeID':
'8',
'Attachment': [{
'Content': 'mFyC',
'ContentAlternative': '',
'ContentID': '',
'ContentType': 'text/plain',
'Disposition': 'attachment',
'Filename': 'foo.txt',
'Filesize': '3 Bytes',
'FilesizeRaw': '3'
}],
'Body':
'Hallo Bjørn,\n[kt]\n\n -- The End',
'Cc':
'',
'CustomerID':
None,
'CustomerUserID':
None,
'EscalationResponseTime':
'0',
'EscalationSolutionTime':
'0'
}],
'DynamicField': [{
'Name': 'ProcessManagementActivityID',
'Value': None
}, {
'Name': 'ProcessManagementProcessID',
'Value': None
}, {
'Name': 'firstname',
'Value': 'Jane'
}, {
'Name': 'lastname',
'Value': 'Doe'
}],
}
tic = Ticket(tic_dct)
self.assertIsInstance(tic, Ticket)
self.assertIsNone(tic.dynamic_field_get("rgiosregoisrengi"))
def test_init_nested_dct(self):
tic = Ticket(
dct={
'Title': 'foo',
'SomeField': 'SomeValue',
'SomeDict': {
'NestedDictField1': "Value1",
'NestedDictField2': "Value2"
}
})
self.assertIsInstance(tic, Ticket)
self.assertEqual(tic.__repr__(), '<Ticket>')
def test_create_basic_title_queue_state_prio_customer_four(self):
tic = Ticket.create_basic(Title='foobar',
Queue='raw',
StateID='4',
Priority='average',
CustomerUser='******')
self.assertIsInstance(tic, Ticket)
self.assertEqual(tic.__repr__(), '<Ticket>')
def test_create_basic_title_queue_state_prio_customer_two(self):
tic = Ticket.create_basic(Title='foobar',
Queue='raw',
TypeID='2',
State='open',
PriorityID='5',
CustomerUser='******')
self.assertIsInstance(tic, Ticket)
self.assertEqual(tic.__repr__(), '<Ticket>')
def test_dummy(self):
tic = Ticket._dummy()
self.assertDictEqual(
tic.to_dct(), {
'Ticket': {
'Queue': u'Raw',
'State': u'open',
'Priority': u'3 normal',
'CustomerUser': '******',
'Title': 'Bäsic Ticket'
}
})
def test_pending_text(self):
tic = Ticket.create_basic(Title='foobar',
QueueID='1',
State='open',
PriorityID='5',
CustomerUser='******')
self.assertDictEqual(
tic.datetime_to_pending_time_text(datetime(1, 2, 3, 4, 5)), {
'Day': 3,
'Hour': 4,
'Minute': 5,
'Month': 2,
'Year': 1
})
def test_create_basic_title_queue_state_prio_customer_to_dct(self):
tic = Ticket.create_basic(Title='foobar',
QueueID='1',
State='open',
PriorityID='5',
CustomerUser='******')
self.assertIsInstance(tic, Ticket)
self.assertDictEqual(
tic.to_dct(), {
'Ticket': {
'Title': 'foobar',
'QueueID': '1',
'State': 'open',
'PriorityID': '5',
'CustomerUser': '******'
}
})
def test_ticket_to_dct_no_articles_dynamic_fields(self):
tic = Ticket.create_basic(Title='foobar',
QueueID='1',
State='open',
PriorityID='5',
CustomerUser='******')
self.assertIsInstance(tic, Ticket)
delattr(tic, 'articles')
delattr(tic, 'dynamic_fields')
self.assertDictEqual(
tic.to_dct(), {
'Ticket': {
'Title': 'foobar',
'QueueID': '1',
'State': 'open',
'PriorityID': '5',
'CustomerUser': '******'
}
})
def test_to_dct_full(self):
self.maxDiff = None
tic_dct = {
'TypeID':
'1',
'Title':
'Baesic Ticket',
'Article': [{
'Age':
82383,
'AgeTimeUnix':
82383,
'ArticleID':
'30',
'ArticleType':
'webrequest',
'ArticleTypeID':
'8',
'Attachment': [{
'Content': 'mFyC',
'ContentAlternative': '',
'ContentID': '',
'ContentType': 'text/plain',
'Disposition': 'attachment',
'Filename': 'foo.txt',
'Filesize': '3 Bytes',
'FilesizeRaw': '3'
}],
'Body':
'Hallo Bjørn,\n[kt]\n\n -- The End',
'Cc':
'',
'CustomerID':
None,
'CustomerUserID':
None,
'EscalationResponseTime':
'0',
'EscalationSolutionTime':
'0'
}],
'DynamicField': [{
'Name': 'ProcessManagementActivityID',
'Value': None
}, {
'Name': 'ProcessManagementProcessID',
'Value': None
}, {
'Name': 'firstname',
'Value': 'Jane'
}, {
'Name': 'lastname',
'Value': 'Doe'
}],
}
tic = Ticket(tic_dct)
self.assertDictEqual(
tic.to_dct(), {
'Ticket': {
'TypeID':
'1',
'Title':
'Baesic Ticket',
'Article': [{
'Age':
82383,
'AgeTimeUnix':
82383,
'ArticleID':
'30',
'ArticleType':
'webrequest',
'ArticleTypeID':
'8',
'Attachment': [{
'Content': 'mFyC',
'ContentAlternative': '',
'ContentID': '',
'ContentType': 'text/plain',
'Disposition': 'attachment',
'Filename': 'foo.txt',
'Filesize': '3 Bytes',
'FilesizeRaw': '3'
}],
'Body':
'Hallo Bjørn,\n[kt]\n\n -- The End',
'Cc':
'',
'CustomerID':
None,
'CustomerUserID':
None,
'EscalationResponseTime':
'0',
'EscalationSolutionTime':
'0'
}],
'DynamicField': [{
'Name': 'ProcessManagementActivityID',
'Value': None
}, {
'Name': 'ProcessManagementProcessID',
'Value': None
}, {
'Name': 'firstname',
'Value': 'Jane'
}, {
'Name': 'lastname',
'Value': 'Doe'
}],
}
})
def test_init(self):
tic = Ticket(dct={'Title': 'foo'})
self.assertIsInstance(tic, Ticket)
self.assertEqual(tic.__repr__(), '<Ticket>')
