def test_terminate_obsolete_no_live(self):
self.query = ChatFactory()
self.assertNumberChatEachState(1, 0, 0)
self.listenclosely_app.time_obsolete_offset = -1
queries_terminated = self.listenclosely_app.terminate_obsolete()
self.assertEqual(0, len(queries_terminated))
self.assertNumberChatEachState(1, 0, 0)
def setUp(self):
super(TestChat, self).setUp()
self.chat = ChatFactory()
self.agent = AgentFactory()
self.question = "text question"
self.answer = "text_answer"
self.message_id = self._gen_id()
def test_attend_pending_one_query_no_free_agent(self):
self.query = ChatFactory()
self.query.asker = self.asker
self.query.save()
self.assertNumberAgentEachState(1, 0, 0)
self.assertNumberChatEachState(1, 0, 0)
queries_attended = self.listenclosely_app.attend_pendings()
self.assertEqual(0, len(queries_attended))
self.assertNumberAgentEachState(1, 0, 0)
self.assertNumberChatEachState(1, 0, 0)
def test_terminate_obsolete_no_obsolete(self):
self.query = ChatFactory()
self._register(self.agent)
self.agent.save()
self.query.handle_message(self.message_id, self.query.asker.id_service,
self.question, self.listenclosely_app)
self.query.save()
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
queries_terminated = self.listenclosely_app.terminate_obsolete()
self.assertEqual(0, len(queries_terminated))
self.assertNumberChatEachState(0, 1, 0)
self.assertNumberAgentEachState(0, 0, 1)
def test_attend_pending_no_peding_queries(self):
self.query = ChatFactory()
self._register(self.agent)
self.agent.save()
self.query.handle_message(self.message_id, self.query.asker.id_service,
self.question, self.listenclosely_app)
self.query.save()
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
queries_attended = self.listenclosely_app.attend_pendings()
self.assertEqual(0, len(queries_attended))
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
def setUp(self):
super(TestChat, self).setUp()
self.chat = ChatFactory()
self.agent = AgentFactory()
self.question = "text question"
self.answer = "text_answer"
self.message_id = self._gen_id()
def test_terminate_obsolete_no_live(self):
self.query = ChatFactory()
self.assertNumberChatEachState(1, 0, 0)
self.listenclosely_app.time_obsolete_offset = -1
queries_terminated = self.listenclosely_app.terminate_obsolete()
self.assertEqual(0, len(queries_terminated))
self.assertNumberChatEachState(1, 0, 0)
def test_attend_pending_one_query_one_free_agent(self):
self.query = ChatFactory()
self.query.asker = self.asker
self.query.save()
self._register(self.agent)
self.agent.save()
self.assertNumberAgentEachState(0, 1, 0)
self.assertNumberChatEachState(1, 0, 0)
queries_attended = self.listenclosely_app.attend_pendings()
self.assertEqual(1, len(queries_attended))
self.assertEqual(queries_attended[0], Chat.live.all()[0])
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
self.query = Chat.objects.all()[0]
self.assertChatState(self.query, Chat.LIVE)
self.assertEqual(self.agent, self.query.agent)
self.assertAgentState(self.query.agent, Agent.BUSY)
def test_attend_pending_one_query_no_free_agent(self):
self.query = ChatFactory()
self.query.asker = self.asker
self.query.save()
self.assertNumberAgentEachState(1, 0, 0)
self.assertNumberChatEachState(1, 0, 0)
queries_attended = self.listenclosely_app.attend_pendings()
self.assertEqual(0, len(queries_attended))
self.assertNumberAgentEachState(1, 0, 0)
self.assertNumberChatEachState(1, 0, 0)
def test_terminate_obsolete_no_obsolete(self):
self.query = ChatFactory()
self._register(self.agent)
self.agent.save()
self.query.handle_message(self.message_id, self.query.asker.id_service, self.question, self.listenclosely_app)
self.query.save()
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
queries_terminated = self.listenclosely_app.terminate_obsolete()
self.assertEqual(0, len(queries_terminated))
self.assertNumberChatEachState(0, 1, 0)
self.assertNumberAgentEachState(0, 0, 1)
def test_attend_pending_no_peding_queries(self):
self.query = ChatFactory()
self._register(self.agent)
self.agent.save()
self.query.handle_message(self.message_id, self.query.asker.id_service, self.question, self.listenclosely_app)
self.query.save()
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
queries_attended = self.listenclosely_app.attend_pendings()
self.assertEqual(0, len(queries_attended))
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
def test_attend_pending_one_query_one_free_agent(self):
self.query = ChatFactory()
self.query.asker = self.asker
self.query.save()
self._register(self.agent)
self.agent.save()
self.assertNumberAgentEachState(0, 1, 0)
self.assertNumberChatEachState(1, 0, 0)
queries_attended = self.listenclosely_app.attend_pendings()
self.assertEqual(1, len(queries_attended))
self.assertEqual(queries_attended[0], Chat.live.all()[0])
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
self.query = Chat.objects.all()[0]
self.assertChatState(self.query, Chat.LIVE)
self.assertEqual(self.agent, self.query.agent)
self.assertAgentState(self.query.agent, Agent.BUSY)
class TestChat(BaseTestColdCenter):
def setUp(self):
super(TestChat, self).setUp()
self.chat = ChatFactory()
self.agent = AgentFactory()
self.question = "text question"
self.answer = "text_answer"
self.message_id = self._gen_id()
def test_creation_state(self):
self.assertChatState(self.chat, Chat.PENDING)
def test_handle_message_no_agent_to_assign(self):
self.assertRaises(NoAgentFound, self.chat.handle_message,
self.message_id, self.chat.asker.id_service,
self.question, self.listenclosely_app)
def test_handle_message_assign_agent(self):
self._register(self.agent)
self.agent.save()
self.chat.handle_message(self.message_id, self.chat.asker.id_service,
self.question, self.listenclosely_app)
self.chat.save()
self.assertChatState(self.chat, Chat.LIVE)
self.assertEqual(self.chat.agent, self.agent)
self.assertAgentState(self.chat.agent, Agent.BUSY)
self.assertEqual(1, Message.objects.count())
message = Message.objects.all()[0]
self.assertEqual(message.id_service_in, self.message_id)
self.assertEqual(message.content, self.question)
self.assertEqual(message.type, Message.INCOMING)
self.assertEqual(message.chat, self.chat)
self.assertMessageServiceBackend(message.id_service_out,
self.chat.agent.id_service,
self.question)
def test_handle_message_already_assigned(self):
self._register(self.agent)
self.agent.save()
self._attend(self.agent, self.chat)
self.agent.save()
self.assertEqual(self.chat.agent, self.agent)
self.assertAgentState(self.agent, Agent.BUSY)
self.chat.handle_message(self.message_id, self.chat.asker.id_service,
self.question, self.listenclosely_app)
self.chat.save()
self.assertChatState(self.chat, Chat.LIVE)
self.assertEqual(1, Message.objects.count())
message = Message.objects.all()[0]
self.assertEqual(message.id_service_in, self.message_id)
self.assertEqual(message.content, self.question)
self.assertEqual(message.type, Message.INCOMING)
self.assertEqual(message.chat, self.chat)
self.assertMessageServiceBackend(message.id_service_out,
self.chat.agent.id_service,
self.question)
def test_handle_message_answer(self):
self._register(self.agent)
self.agent.save()
self._attend(self.agent, self.chat)
self.agent.save()
self.assertEqual(self.chat.agent, self.agent)
self.assertAgentState(self.agent, Agent.BUSY)
self.chat.handle_message(self.message_id, self.chat.agent.id_service,
self.answer, self.listenclosely_app)
self.chat.save()
self.assertChatState(self.chat, Chat.LIVE)
self.assertEqual(1, Message.objects.count())
message = Message.objects.all()[0]
self.assertEqual(message.id_service_in, self.message_id)
self.assertEqual(message.content, self.answer)
self.assertEqual(message.type, Message.OUTGOING)
self.assertEqual(message.chat, self.chat)
self.assertMessageServiceBackend(message.id_service_out,
self.chat.asker.id_service,
self.answer)
def test_terminate(self):
self._register(self.agent)
self.agent.save()
self.chat.handle_message(self.message_id, self.chat.asker.id_service,
self.question, self.listenclosely_app)
self.chat.save()
self.assertChatState(self.chat, Chat.LIVE)
self.assertAgentState(self.chat.agent, Agent.BUSY)
self.chat.terminate()
self.assertChatState(self.chat, Chat.TERMINATED)
self.assertAgentState(self.chat.agent, Agent.ONLINE)
class TestColdCenter(BaseTestColdCenter):
def setUp(self):
super(TestColdCenter, self).setUp()
self.agent = AgentFactory()
self.agent.save()
self.asker = AskerFactory()
self.asker.save()
self.question = "question content"
self.answer = "answer content"
self.message_id = self._gen_id()
def test_attend_pending_one_query_one_free_agent(self):
self.query = ChatFactory()
self.query.asker = self.asker
self.query.save()
self._register(self.agent)
self.agent.save()
self.assertNumberAgentEachState(0, 1, 0)
self.assertNumberChatEachState(1, 0, 0)
queries_attended = self.listenclosely_app.attend_pendings()
self.assertEqual(1, len(queries_attended))
self.assertEqual(queries_attended[0], Chat.live.all()[0])
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
self.query = Chat.objects.all()[0]
self.assertChatState(self.query, Chat.LIVE)
self.assertEqual(self.agent, self.query.agent)
self.assertAgentState(self.query.agent, Agent.BUSY)
def test_attend_pending_one_query_no_free_agent(self):
self.query = ChatFactory()
self.query.asker = self.asker
self.query.save()
self.assertNumberAgentEachState(1, 0, 0)
self.assertNumberChatEachState(1, 0, 0)
queries_attended = self.listenclosely_app.attend_pendings()
self.assertEqual(0, len(queries_attended))
self.assertNumberAgentEachState(1, 0, 0)
self.assertNumberChatEachState(1, 0, 0)
def test_attend_pending_no_peding_queries(self):
self.query = ChatFactory()
self._register(self.agent)
self.agent.save()
self.query.handle_message(self.message_id, self.query.asker.id_service, self.question, self.listenclosely_app)
self.query.save()
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
queries_attended = self.listenclosely_app.attend_pendings()
self.assertEqual(0, len(queries_attended))
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
def test_terminate_obsolete_one(self):
self.query = ChatFactory()
self._register(self.agent)
self.agent.save()
self.query.handle_message(self.message_id, self.query.asker.id_service, self.question, self.listenclosely_app)
self.query.save()
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
self.listenclosely_app.time_obsolete_offset = -1
queries_terminated = self.listenclosely_app.terminate_obsolete()
self.assertEqual(1, len(queries_terminated))
self.assertEqual(queries_terminated[0], Chat.terminated.all()[0])
self.assertNumberChatEachState(0, 0, 1)
self.assertNumberAgentEachState(0, 1, 0)
def test_terminate_obsolete_no_obsolete(self):
self.query = ChatFactory()
self._register(self.agent)
self.agent.save()
self.query.handle_message(self.message_id, self.query.asker.id_service, self.question, self.listenclosely_app)
self.query.save()
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
queries_terminated = self.listenclosely_app.terminate_obsolete()
self.assertEqual(0, len(queries_terminated))
self.assertNumberChatEachState(0, 1, 0)
self.assertNumberAgentEachState(0, 0, 1)
def test_terminate_obsolete_no_live(self):
self.query = ChatFactory()
self.assertNumberChatEachState(1, 0, 0)
self.listenclosely_app.time_obsolete_offset = -1
queries_terminated = self.listenclosely_app.terminate_obsolete()
self.assertEqual(0, len(queries_terminated))
self.assertNumberChatEachState(1, 0, 0)
def test_on_message_asker_new_question_with_free_agent(self):
self._register(self.agent)
self.agent.save()
self.assertNumberAgentEachState(0, 1, 0)
self.assertNumberChatEachState(0, 0, 0)
self.listenclosely_app.on_message(self.message_id, self.asker.id_service, self.question)
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
message = Chat.live.all()[0].messages.all()[0]
self.assertMessageServiceBackend(message.id_service_out, self.agent.id_service, self.question)
def test_on_message_new_asker_new_question_with_free_agent(self):
self._register(self.agent)
self.agent.save()
self.assertNumberAgentEachState(0, 1, 0)
self.assertNumberChatEachState(0, 0, 0)
new_asker_id = "new_asker_id"
self.listenclosely_app.on_message(self.message_id, new_asker_id, self.question)
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
asker = Asker.objects.get(id_service=new_asker_id)
self.assertEqual(asker.id_service, new_asker_id)
message = Chat.live.all()[0].messages.all()[0]
self.assertMessageServiceBackend(message.id_service_out, self.agent.id_service, self.question)
def test_on_message_with_no_free_agent(self):
self.assertNumberAgentEachState(1, 0, 0)
self.assertNumberChatEachState(0, 0, 0)
self.listenclosely_app.on_message(self.message_id, self.asker.id_service, self.question)
self.assertNumberAgentEachState(1, 0, 0)
self.assertNumberChatEachState(1, 0, 0)
self.query = Chat.pending.all()[0]
self.assertEqual(1, self.query.messages.count())
self.assertEqual(None, self.query.messages.all()[0].t_sent)
def test_on_message_from_agent_with_no_query(self):
self._register(self.agent)
self.agent.save()
self.assertNumberAgentEachState(0, 1, 0)
self.assertNumberChatEachState(0, 0, 0)
self.listenclosely_app.on_message(self.message_id, self.agent.id_service, self.answer)
self.assertNumberAgentEachState(0, 1, 0)
self.assertNumberChatEachState(0, 0, 0)
self.assertEqual(0, Message.objects.count())
def test_on_message_answer_to_current_query(self):
self._register(self.agent)
self.agent.save()
self.assertNumberAgentEachState(0, 1, 0)
self.assertNumberChatEachState(0, 0, 0)
new_asker_id = "new_asker_id"
self.listenclosely_app.on_message(self.message_id, new_asker_id, self.question)
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
message = Chat.live.all()[0].messages.all()[0]
self.assertMessageServiceBackend(message.id_service_out, self.agent.id_service, self.question)
self.listenclosely_app.on_message(self.message_id + "2", self.agent.id_service, self.answer)
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
query = Chat.live.get(agent__id_service=self.agent.id_service)
self.assertEqual(2, query.messages.count())
message = Chat.live.all()[0].messages.all()[1]
self.assertMessageServiceBackend(message.id_service_out, new_asker_id, self.answer)
def test_on_message_question_to_current_attended_query(self):
self._register(self.agent)
self.agent.save()
self.assertNumberAgentEachState(0, 1, 0)
self.assertNumberChatEachState(0, 0, 0)
self.listenclosely_app.on_message(self.message_id, self.asker.id_service, self.question)
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
message = Chat.live.all()[0].messages.all()[0]
self.assertMessageServiceBackend(message.id_service_out, self.agent.id_service, self.question)
self.listenclosely_app.on_message(self.message_id + "2", self.asker.id_service, self.question + "2")
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
message = Chat.live.all()[0].messages.all()[1]
self.assertMessageServiceBackend(message.id_service_out, self.agent.id_service, self.question + "2")
def setUp(self):
super(TestAgent, self).setUp()
self.agent = AgentFactory()
self.chat = ChatFactory()
class TestColdCenter(BaseTestColdCenter):
def setUp(self):
super(TestColdCenter, self).setUp()
self.agent = AgentFactory()
self.agent.save()
self.asker = AskerFactory()
self.asker.save()
self.question = "question content"
self.answer = "answer content"
self.message_id = self._gen_id()
def test_attend_pending_one_query_one_free_agent(self):
self.query = ChatFactory()
self.query.asker = self.asker
self.query.save()
self._register(self.agent)
self.agent.save()
self.assertNumberAgentEachState(0, 1, 0)
self.assertNumberChatEachState(1, 0, 0)
queries_attended = self.listenclosely_app.attend_pendings()
self.assertEqual(1, len(queries_attended))
self.assertEqual(queries_attended[0], Chat.live.all()[0])
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
self.query = Chat.objects.all()[0]
self.assertChatState(self.query, Chat.LIVE)
self.assertEqual(self.agent, self.query.agent)
self.assertAgentState(self.query.agent, Agent.BUSY)
def test_attend_pending_one_query_no_free_agent(self):
self.query = ChatFactory()
self.query.asker = self.asker
self.query.save()
self.assertNumberAgentEachState(1, 0, 0)
self.assertNumberChatEachState(1, 0, 0)
queries_attended = self.listenclosely_app.attend_pendings()
self.assertEqual(0, len(queries_attended))
self.assertNumberAgentEachState(1, 0, 0)
self.assertNumberChatEachState(1, 0, 0)
def test_attend_pending_no_peding_queries(self):
self.query = ChatFactory()
self._register(self.agent)
self.agent.save()
self.query.handle_message(self.message_id, self.query.asker.id_service,
self.question, self.listenclosely_app)
self.query.save()
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
queries_attended = self.listenclosely_app.attend_pendings()
self.assertEqual(0, len(queries_attended))
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
def test_terminate_obsolete_one(self):
self.query = ChatFactory()
self._register(self.agent)
self.agent.save()
self.query.handle_message(self.message_id, self.query.asker.id_service,
self.question, self.listenclosely_app)
self.query.save()
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
self.listenclosely_app.time_obsolete_offset = -1
queries_terminated = self.listenclosely_app.terminate_obsolete()
self.assertEqual(1, len(queries_terminated))
self.assertEqual(queries_terminated[0], Chat.terminated.all()[0])
self.assertNumberChatEachState(0, 0, 1)
self.assertNumberAgentEachState(0, 1, 0)
def test_terminate_obsolete_no_obsolete(self):
self.query = ChatFactory()
self._register(self.agent)
self.agent.save()
self.query.handle_message(self.message_id, self.query.asker.id_service,
self.question, self.listenclosely_app)
self.query.save()
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
queries_terminated = self.listenclosely_app.terminate_obsolete()
self.assertEqual(0, len(queries_terminated))
self.assertNumberChatEachState(0, 1, 0)
self.assertNumberAgentEachState(0, 0, 1)
def test_terminate_obsolete_no_live(self):
self.query = ChatFactory()
self.assertNumberChatEachState(1, 0, 0)
self.listenclosely_app.time_obsolete_offset = -1
queries_terminated = self.listenclosely_app.terminate_obsolete()
self.assertEqual(0, len(queries_terminated))
self.assertNumberChatEachState(1, 0, 0)
def test_on_message_asker_new_question_with_free_agent(self):
self._register(self.agent)
self.agent.save()
self.assertNumberAgentEachState(0, 1, 0)
self.assertNumberChatEachState(0, 0, 0)
self.listenclosely_app.on_message(self.message_id,
self.asker.id_service, self.question)
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
message = Chat.live.all()[0].messages.all()[0]
self.assertMessageServiceBackend(message.id_service_out,
self.agent.id_service, self.question)
def test_on_message_new_asker_new_question_with_free_agent(self):
self._register(self.agent)
self.agent.save()
self.assertNumberAgentEachState(0, 1, 0)
self.assertNumberChatEachState(0, 0, 0)
new_asker_id = "new_asker_id"
self.listenclosely_app.on_message(self.message_id, new_asker_id,
self.question)
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
asker = Asker.objects.get(id_service=new_asker_id)
self.assertEqual(asker.id_service, new_asker_id)
message = Chat.live.all()[0].messages.all()[0]
self.assertMessageServiceBackend(message.id_service_out,
self.agent.id_service, self.question)
def test_on_message_with_no_free_agent(self):
self.assertNumberAgentEachState(1, 0, 0)
self.assertNumberChatEachState(0, 0, 0)
self.listenclosely_app.on_message(self.message_id,
self.asker.id_service, self.question)
self.assertNumberAgentEachState(1, 0, 0)
self.assertNumberChatEachState(1, 0, 0)
self.query = Chat.pending.all()[0]
self.assertEqual(1, self.query.messages.count())
self.assertEqual(None, self.query.messages.all()[0].t_sent)
def test_on_message_from_agent_with_no_query(self):
self._register(self.agent)
self.agent.save()
self.assertNumberAgentEachState(0, 1, 0)
self.assertNumberChatEachState(0, 0, 0)
self.listenclosely_app.on_message(self.message_id,
self.agent.id_service, self.answer)
self.assertNumberAgentEachState(0, 1, 0)
self.assertNumberChatEachState(0, 0, 0)
self.assertEqual(0, Message.objects.count())
def test_on_message_answer_to_current_query(self):
self._register(self.agent)
self.agent.save()
self.assertNumberAgentEachState(0, 1, 0)
self.assertNumberChatEachState(0, 0, 0)
new_asker_id = "new_asker_id"
self.listenclosely_app.on_message(self.message_id, new_asker_id,
self.question)
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
message = Chat.live.all()[0].messages.all()[0]
self.assertMessageServiceBackend(message.id_service_out,
self.agent.id_service, self.question)
self.listenclosely_app.on_message(self.message_id + "2",
self.agent.id_service, self.answer)
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
query = Chat.live.get(agent__id_service=self.agent.id_service)
self.assertEqual(2, query.messages.count())
message = Chat.live.all()[0].messages.all()[1]
self.assertMessageServiceBackend(message.id_service_out, new_asker_id,
self.answer)
def test_on_message_question_to_current_attended_query(self):
self._register(self.agent)
self.agent.save()
self.assertNumberAgentEachState(0, 1, 0)
self.assertNumberChatEachState(0, 0, 0)
self.listenclosely_app.on_message(self.message_id,
self.asker.id_service, self.question)
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
message = Chat.live.all()[0].messages.all()[0]
self.assertMessageServiceBackend(message.id_service_out,
self.agent.id_service, self.question)
self.listenclosely_app.on_message(self.message_id + "2",
self.asker.id_service,
self.question + "2")
self.assertNumberAgentEachState(0, 0, 1)
self.assertNumberChatEachState(0, 1, 0)
message = Chat.live.all()[0].messages.all()[1]
self.assertMessageServiceBackend(message.id_service_out,
self.agent.id_service,
self.question + "2")
class TestChat(BaseTestColdCenter):
def setUp(self):
super(TestChat, self).setUp()
self.chat = ChatFactory()
self.agent = AgentFactory()
self.question = "text question"
self.answer = "text_answer"
self.message_id = self._gen_id()
def test_creation_state(self):
self.assertChatState(self.chat, Chat.PENDING)
def test_handle_message_no_agent_to_assign(self):
self.assertRaises(NoAgentFound, self.chat.handle_message, self.message_id, self.chat.asker.id_service,
self.question, self.listenclosely_app)
def test_handle_message_assign_agent(self):
self._register(self.agent)
self.agent.save()
self.chat.handle_message(self.message_id, self.chat.asker.id_service, self.question, self.listenclosely_app)
self.chat.save()
self.assertChatState(self.chat, Chat.LIVE)
self.assertEqual(self.chat.agent, self.agent)
self.assertAgentState(self.chat.agent, Agent.BUSY)
self.assertEqual(1, Message.objects.count())
message = Message.objects.all()[0]
self.assertEqual(message.id_service_in, self.message_id)
self.assertEqual(message.content, self.question)
self.assertEqual(message.type, Message.INCOMING)
self.assertEqual(message.chat, self.chat)
self.assertMessageServiceBackend(message.id_service_out, self.chat.agent.id_service, self.question)
def test_handle_message_already_assigned(self):
self._register(self.agent)
self.agent.save()
self._attend(self.agent, self.chat)
self.agent.save()
self.assertEqual(self.chat.agent, self.agent)
self.assertAgentState(self.agent, Agent.BUSY)
self.chat.handle_message(self.message_id, self.chat.asker.id_service, self.question, self.listenclosely_app)
self.chat.save()
self.assertChatState(self.chat, Chat.LIVE)
self.assertEqual(1, Message.objects.count())
message = Message.objects.all()[0]
self.assertEqual(message.id_service_in, self.message_id)
self.assertEqual(message.content, self.question)
self.assertEqual(message.type, Message.INCOMING)
self.assertEqual(message.chat, self.chat)
self.assertMessageServiceBackend(message.id_service_out, self.chat.agent.id_service, self.question)
def test_handle_message_answer(self):
self._register(self.agent)
self.agent.save()
self._attend(self.agent, self.chat)
self.agent.save()
self.assertEqual(self.chat.agent, self.agent)
self.assertAgentState(self.agent, Agent.BUSY)
self.chat.handle_message(self.message_id, self.chat.agent.id_service, self.answer, self.listenclosely_app)
self.chat.save()
self.assertChatState(self.chat, Chat.LIVE)
self.assertEqual(1, Message.objects.count())
message = Message.objects.all()[0]
self.assertEqual(message.id_service_in, self.message_id)
self.assertEqual(message.content, self.answer)
self.assertEqual(message.type, Message.OUTGOING)
self.assertEqual(message.chat, self.chat)
self.assertMessageServiceBackend(message.id_service_out, self.chat.asker.id_service, self.answer)
def test_terminate(self):
self._register(self.agent)
self.agent.save()
self.chat.handle_message(self.message_id, self.chat.asker.id_service, self.question, self.listenclosely_app)
self.chat.save()
self.assertChatState(self.chat, Chat.LIVE)
self.assertAgentState(self.chat.agent, Agent.BUSY)
self.chat.terminate()
self.assertChatState(self.chat, Chat.TERMINATED)
self.assertAgentState(self.chat.agent, Agent.ONLINE)
