def run_comment(self, ticket_id):
"""Add a comment to the given ticket_id. This command does not return
anything if successful. Command is cancelled if the content of the
comment is empty.
usage: cm comment ticket_id
"""
ticket_id = text.validate_id(ticket_id)
self.login()
# Load the initial timestamp from the ticket page
r = self.get("/ticket/%d" % ticket_id)
timestamp = text.extract_timestamp(r.content)
if self.message:
comment = self.message
else:
comment = self._read_comment()
if not comment.strip():
raise exceptions.FatalError("empty comment, cancelling")
r = self.post("/ticket/%d" % ticket_id, {
"ts": timestamp,
"comment": comment,
"action": "leave",
})
if "system-message" in r.content or r.status_code != 200:
raise exceptions.FatalError("unable to save comment")
def run_status(self, ticket_id, status=None):
"""Updates the status of a ticket.
usage: cm status ticket_id [new_status]
"""
ticket_id = text.validate_id(ticket_id)
self.login()
# Get all the available actions for this ticket
r = self.get("/ticket/%d" % ticket_id)
timestamp = text.extract_timestamp(r.content)
statuses = text.extract_statuses(r.content)
# A ``status`` was provided, try to find the exact match, else just
# display the current status for this ticket, and the available ones.
if status:
status = text.fuzzy_find(status, statuses)
if not status:
raise exceptions.FatalError("bad status (for this ticket: %s)" % \
", ".join(statuses))
else:
status = text.extract_status_from_ticket_page(r.content)
print("Current status: %s" % status)
print("Available statuses: %s" % ", ".join(statuses))
return
if self.message:
comment = self.message
elif self.add_comment:
comment = self._read_comment()
else:
comment = ""
r = self.post("/ticket/%d" % ticket_id, {
"ts": timestamp,
"action": status,
"comment": comment,
})
if "system-message" in r.content or r.status_code != 200:
raise exceptions.FatalError("unable to set status")