def create(self, request, *args, **kwargs):
ticket = self.get_ticket(request, kwargs)
if isinstance(ticket, Ticket):
profile = request.user.get_profile()
if profile.has_permission(ticket, mode='x'):
context = _get_default_context(request)
agent = context['agent']
record = TicketRecord(sender=profile.get_contact())
record.record_type = 'manual'
if ticket.message:
record.message = ticket.message
form = TicketRecordForm(agent,
ticket,
request.data,
instance=record)
if form.is_valid():
record = form.save()
record.save()
record.set_user_from_request(request)
record.about.add(ticket)
ticket.set_last_updated()
return record
else:
self.status = 400
return form.errors
else:
return rc.FORBIDDEN
else:
return ticket
def create(self, request, *args, **kwargs):
ticket = self.get_ticket(request, kwargs)
if isinstance(ticket, Ticket):
profile = request.user.get_profile()
if profile.has_permission(ticket, mode="x"):
context = _get_default_context(request)
agent = context["agent"]
record = TicketRecord(sender=profile.get_contact())
record.record_type = "manual"
if ticket.message:
record.message = ticket.message
form = TicketRecordForm(agent, ticket, request.data, instance=record)
if form.is_valid():
record = form.save()
record.save()
record.set_user_from_request(request)
record.about.add(ticket)
ticket.set_last_updated()
return record
else:
self.status = 400
return form.errors
else:
return rc.FORBIDDEN
else:
return ticket
def ticket_view(request, ticket_id, response_format='html'):
"Ticket view"
context = _get_default_context(request)
agent = context['agent']
profile = request.user.get_profile()
ticket = get_object_or_404(Ticket, pk=ticket_id)
if not profile.has_permission(ticket):
return user_denied(request, message="You don't have access to this Ticket")
if ticket.message:
ticket.message.read_by.add(profile)
if profile.has_permission(ticket, mode='x'):
if request.POST:
record = TicketRecord(sender=profile.get_contact())
record.record_type = 'manual'
if ticket.message:
record.message = ticket.message
form = TicketRecordForm(
agent, ticket, request.POST, instance=record)
if form.is_valid():
record = form.save()
record.save()
record.set_user_from_request(request)
record.about.add(ticket)
ticket.set_last_updated()
return HttpResponseRedirect(reverse('services_ticket_view', args=[ticket.id]))
else:
form = TicketRecordForm(agent, ticket)
else:
form = None
context.update({'ticket': ticket, 'record_form': form})
return render_to_response('services/ticket_view', context,
context_instance=RequestContext(request), response_format=response_format)
def ticket_view(request, ticket_id, response_format='html'):
"Ticket view"
context = _get_default_context(request)
agent = context['agent']
profile = request.user.get_profile()
ticket = get_object_or_404(Ticket, pk=ticket_id)
if not profile.has_permission(ticket):
return user_denied(request,
message="You don't have access to this Ticket")
if ticket.message:
ticket.message.read_by.add(profile)
if profile.has_permission(ticket, mode='x'):
if request.POST:
record = TicketRecord(sender=profile.get_contact())
record.record_type = 'manual'
if ticket.message:
record.message = ticket.message
form = TicketRecordForm(agent,
ticket,
request.POST,
instance=record)
if form.is_valid():
record = form.save()
record.save()
record.set_user_from_request(request)
record.about.add(ticket)
ticket.set_last_updated()
return HttpResponseRedirect(
reverse('services_ticket_view', args=[ticket.id]))
else:
form = TicketRecordForm(agent, ticket)
else:
form = None
context.update({'ticket': ticket, 'record_form': form})
return render_to_response('services/ticket_view',
context,
context_instance=RequestContext(request),
response_format=response_format)
