def operator_my_opened_ticket(request, structure_slug,
structure, office_employee):
"""
Returns all assigned and not closed tickets taken by operator
:type structure_slug: String
:type structure: OrganizationalStructure (from @is_operator)
:type office_employee: OrganizationalStructureOfficeEmployee (from @is_operator)
:param structure_slug: operator structure slug
:param structure: operator structure (from @is_operator)
:param office_employee: queryset with operator and his offices (from @is_operator)
:return: JsonResponse
"""
tickets = visible_tickets_to_user(request.user,
structure,
office_employee)
ticket_list = Ticket.objects.filter(code__in=tickets,
is_closed=False)
result_list = copy.deepcopy(ticket_list)
for ticket in ticket_list:
if not ticket.has_been_taken(structure=structure,
user=request.user):
result_list = result_list.exclude(pk=ticket.pk)
dtd = TicketDTD( request, result_list, _ticket_columns )
return JsonResponse(dtd.get_dict())
def dashboard(request, structure_slug, structure, office_employee):
"""
Operator Dashboard
:type structure_slug: String
:type structure: OrganizationalStructure (from @is_operator)
:type office_employee: OrganizationalStructureOfficeEmployee (from @is_operator)
:param structure_slug: structure slug
:param structure: structure object (from @is_operator)
:param office_employee: employe offices queryset (from @is_operator)
:return: render
"""
title = _("Pannello di Controllo")
sub_title = _("Gestisci le richieste in modalità {}").format(settings.OPERATOR_PREFIX)
template = "operator/dashboard.html"
offices = user_offices_list(office_employee)
user_tickets = visible_tickets_to_user(user=request.user,
structure=structure,
office_employee=office_employee)
tickets = Ticket.objects.filter(code__in=user_tickets)
not_closed = tickets.filter(is_closed=False)
# unassigned = []
# opened = []
# my_opened = []
unassigned = 0
opened = 0
my_opened = 0
for nc in not_closed:
if nc.has_been_taken():
# opened.append(nc)
opened += 1
if nc.has_been_taken_by_user(structure=structure,
user=request.user):
# my_opened.append(nc)
my_opened += 1
else:
# unassigned.append(nc)
unassigned += 1
# chiusi = tickets.filter(is_closed=True)
chiusi = tickets.filter(is_closed=True).count()
messages = TicketReply.get_unread_messages_count(tickets=tickets)
d = {'offices': offices,
'structure': structure,
'sub_title': sub_title,
'title': title,
'ticket_aperti': opened,
'ticket_assegnati_a_me': my_opened,
'ticket_chiusi': chiusi,
'ticket_messages': messages,
'ticket_non_gestiti': unassigned,}
return render(request, template, d)
def operator_closed_ticket(request, structure_slug, structure,
office_employee):
"""
Returns all closed tickets managed by operator
:type structure_slug: String
:type structure: OrganizationalStructure (from @is_operator)
:type office_employee: OrganizationalStructureOfficeEmployee (from @is_operator)
:param structure_slug: operator structure slug
:param structure: operator structure (from @is_operator)
:param office_employee: queryset with operator and his offices (from @is_operator)
:return: JsonResponse
"""
tickets = visible_tickets_to_user(request.user, structure, office_employee)
ticket_list = Ticket.objects.filter(code__in=tickets, is_closed=True)
dtd = TicketDTD(request, ticket_list, _ticket_columns)
return JsonResponse(dtd.get_dict())
def dashboard(request, structure_slug, structure, office_employee):
"""
Operator Dashboard
:type structure_slug: String
:type structure: OrganizationalStructure (from @is_operator)
:type office_employee: OrganizationalStructureOfficeEmployee (from @is_operator)
:param structure_slug: structure slug
:param structure: structure object (from @is_operator)
:param office_employee: employe offices queryset (from @is_operator)
:return: render
"""
title = _("Dashboard")
sub_title = OPERATOR_PREFIX
template = "operator/dashboard.html"
offices = user_offices_list(office_employee)
user_tickets = visible_tickets_to_user(user=request.user,
structure=structure,
office_employee=office_employee)
tickets = Ticket.objects.filter(pk__in=user_tickets)
non_gestiti = tickets.filter(is_taken=False,
is_closed=False)
aperti = tickets.filter(is_taken=True, is_closed=False)
chiusi = tickets.filter(is_closed=True)
messages = 0
for ticket in tickets:
if not ticket.is_followed_by_one_of_offices(offices):
continue
messages += ticket.get_unread_replies()
d = {'ticket_messages': messages,
'offices': offices,
'structure': structure,
'sub_title': sub_title,
'title': title,
'ticket_aperti': aperti,
'ticket_chiusi': chiusi,
'ticket_non_gestiti': non_gestiti,}
return render(request, template, d)
