def send_alert(self):
'''
This method sends alerts to people who need to get one via sms, phone, or email.
'''
logging.debug("Sending alert: %s" % self.id)
try:
oncall_users_raw = User.on_call(self.team)
team_users = User.team_entities(self.team)
if len(oncall_users_raw) > 0:
oncall_users = []
self.tries += 1
self.lastAlertSent = datetime.datetime.now()
self.save_alert()
# grouping users into 2D arrays by state
oncall_users = User.sort_by_state(oncall_users_raw)
# filtering on call list with only ones to alert
if "alert_escalation" in conf and conf['alert_escalation'] > 0:
escalate = float(conf['alert_escalation'])
num = int(math.ceil(self.tries / escalate))
if num == 0: num = 1
alert_users = oncall_users[:num]
else:
# just grabbing the primary users (state == 1)
alert_users = oncall_users[0]
# going through list of users (2-dimensional list) to send alerts to and send alerts
for au in alert_users:
for u in au:
if "call_failover" in conf:
if conf['call_failover'] == 0:
twilio.make_call(u, self)
else:
# check to see if enough tries have been made to this user to switch to calls instead of SMS
if int(math.ceil(self.tries / float(
u.state))) > conf['call_failover']:
twilio.make_call(u, self)
else:
twilio.send_sms(
u, self.id,
self.subject + "\n" + self.message)
else:
twilio.send_sms(u, self.id,
self.subject + "\n" + self.message)
# check if enough tries have been made to send a team notification via email
if "team_failover" in conf and (
conf['team_failover'] == 0
or conf['team_failover'] >= self.tries):
for t in team_users:
e = Email.Email(t, self)
e.send_alert_email()
else:
#oops no one is on call at the moment. Fall back to a team alert via email
logging.error("No one is currently on call")
for t in team_users:
e = Email.Email(t, self)
e.send_alert_email()
except Exception, e:
logging.error(e.__str__())
def send_alert(self):
'''
This method sends alerts to people who need to get one via sms, phone, or email.
'''
logging.debug("Sending alert: %s" % self.id)
try:
oncall_users_raw = User.on_call(self.team)
team_users = User.team_entities(self.team)
if len(oncall_users_raw) > 0:
oncall_users = []
self.tries += 1
self.lastAlertSent = datetime.datetime.now()
self.save_alert()
# grouping users into 2D arrays by state
oncall_users = User.sort_by_state(oncall_users_raw)
# filtering on call list with only ones to alert
if "alert_escalation" in conf and conf['alert_escalation'] > 0:
escalate = float(conf['alert_escalation'])
num = int(math.ceil(self.tries/escalate))
if num == 0: num = 1
alert_users = oncall_users[:num]
else:
# just grabbing the primary users (state == 1)
alert_users = oncall_users[0]
# going through list of users (2-dimensional list) to send alerts to and send alerts
for au in alert_users:
for u in au:
if "call_failover" in conf:
if conf['call_failover'] == 0:
twilio.make_call(u, self)
else:
# check to see if enough tries have been made to this user to switch to calls instead of SMS
if int(math.ceil(self.tries/float(u.state))) > conf['call_failover']:
twilio.make_call(u, self)
else:
twilio.send_sms(u, self.id, self.subject + "\n" + self.message)
else:
twilio.send_sms(u, self.id, self.subject + "\n" + self.message)
# check if enough tries have been made to send a team notification via email
if "team_failover" in conf and (conf['team_failover'] == 0 or conf['team_failover'] >= self.tries):
for t in team_users:
e = Email.Email(t,self)
e.send_alert_email()
else:
#oops no one is on call at the moment. Fall back to a team alert via email
logging.error("No one is currently on call")
for t in team_users:
e = Email.Email(t,self)
e.send_alert_email()
except Exception, e:
logging.error(e.__str__())
def oncall_status(opts): ''' Get a list of people oncall for a specific team ''' users = User.on_call(opts.team) oncall_users = [] for u in users: if u.state > 0 and u.state < 9: oncall_users.append(u) if len(oncall_users) == 0: return "No one is on call on the %s team." % (opts.team) output = '' for user in oncall_users: output=output + "%s" % (user.print_user(opts.mobile)) return output
def POST(self, name):
d = web.input(init="true", Digits=0)
logging.info("Receiving phone call\n%s" % (d))
web.header('Content-Type', 'text/xml')
r = twilio.twiml.Response()
# the message to say when a timeout occurs
timeout_msg = "Sorry, didn't get any input from you. Goodbye."
# check if this call was initialized by sending an alert
if name == "alert":
# the digit options to press
digitOpts = '''
Press 1 to hear the message.
Press 2 to acknowledge this alert.
'''
receiver = User.get_user_by_phone(d.To)
alert = Alert.Alert(d.alert_id)
# check if this is the first interaction for this call session
if d.init.lower() == "true":
with r.gather(
action="%s:%s/call/alert?alert_id=%s&init=false" %
(conf['server_address'], conf['port'], alert.id),
timeout=conf['call_timeout'],
method="POST",
numDigits="1") as g:
g.say(
'''Hello %s, a message from Oncall. An alert has been issued with subject "%s". %s.'''
% (receiver.name, alert.subject, digitOpts))
r.say(timeout_msg)
else:
if int(d.Digits) == 1:
with r.gather(
action="%s:%s/call/alert?alert_id=%s&init=false" %
(conf['server_address'], conf['port'], alert.id),
timeout="30",
method="POST",
numDigits="1") as g:
g.say('''%s. %s''' % (alert.message, digitOpts))
r.say(timeout_msg)
elif int(d.Digits) == 2:
if alert.ack_alert(receiver):
r.say(
"The alert has been acknowledged. Thank you and goodbye."
)
r.redirect(
url="%s:%s/call/alert?alert_id=%s&init=false" %
(conf['server_address'], conf['port'], alert.id))
else:
r.say(
"Sorry, failed to acknowledge the alert. Please try it via SMS"
)
r.redirect(
url="%s:%s/call/alert?alert_id=%s&init=false" %
(conf['server_address'], conf['port'], alert.id))
elif d.Digits == 0:
with r.gather(
action="%s:%s/call/alert?alert_id=%s&init=false" %
(conf['server_address'], conf['port'], alert.id),
timeout="30",
method="POST",
numDigits="1") as g:
g.say('''%s''' % (digitOpts))
r.say(timeout_msg)
else:
r.say(
"Sorry, didn't understand the digits you entered. Goodbye"
)
else:
requester = User.get_user_by_phone(d.From)
# get the team that is associate with this phone number the user called
team = twilio.twil_reverse_phone_num(d.To)
# if caller is not a oncall user or they are, but calling a different team then they are in
if requester == False or requester.team != team:
if team == '':
r.say(
"Sorry, The phone number you called is not associated with any team. Please contact you system administrator for help."
)
else:
# get the first user on call and forward the call to them
oncall_users = User.sort_by_state(User.on_call(team))
if len(oncall_users) > 0:
foundOncallUser = False
for userlist in oncall_users:
for u in userlist:
r.say("Calling %s." % u.name)
r.dial(number=u.phone)
foundOncallUser = True
break
if foundOncalluser == True: break
else:
r.say(
"Sorry, currently there is no one on call for %s. Please try again later."
% team)
else:
# the caller is calling the same team phone number as the team that they are on
# check if d.Digits is the default value (meaning, either the caller hasn't pushed a button and this is the beginning of the call, or they hit 0 to start over
if int(d.Digits) == 0:
if d.init.lower() == "true":
if requester.state > 0 and requester.state < 9:
oncall_status = "You are currently on call in spot %s" % (
requester.state)
else:
oncall_users = User.sort_by_state(
User.on_call(requester.team))
if len(oncall_users) > 0:
for userlist in oncall_users:
for u in userlist:
oncall_status = "Currenty, %s is on call" % (
u.name)
else:
oncall_status = "Currenty, no one is on call"
with r.gather(action="%s:%s/call/event?init=false" %
(conf['server_address'], conf['port']),
timeout=conf['call_timeout'],
method="POST",
numDigits="1") as g:
g.say(
'''Hello %s. %s. Press 1 if you want to hear the present status of alerts. Press 2 to acknowledge the last alert sent to you. Press 3 to conference call everyone on call into this call.'''
% (requester.name, oncall_status))
else:
with r.gather(action="%s:%s/call/event?init=false" %
(conf['server_address'], conf['port']),
timeout=conf['call_timeout'],
method="POST",
numDigits="1") as g:
g.say(
'''Press 1 if you want to hear the present status of alerts. Press 2 to acknowledge the last alert sent to you. Press 3 to conference call everyone on call into this call.'''
)
r.say(timeout_msg)
elif int(d.Digits) == 1:
# getting the status of alerts
r.say(oncall.run("alert status -f " + requester.phone))
r.redirect(url="%s:%s/call/event?init=false" %
(conf['server_address'], conf['port']))
elif int(d.Digits) == 2:
# acking the last alert sent to the user calling
r.say(oncall.run("alert ack -f " + requester.phone))
r.redirect(url="%s:%s/call/event?init=false" %
(conf['server_address'], conf['port']))
elif int(d.Digits) == 3:
# calling the other users on call
oncall_users_raw = User.on_call(requester.team)
for user in oncall_users_raw:
if user.phone == requester.phone: continue
r.say("Calling %s." % user.name)
r.dial(number=user.phone)
else:
r.say(
"Sorry, number you pressed is not valid. Please try again."
)
return r