def __init__(self,
subdomain=None,
domain=None,
email=None,
token=None,
oauth_token=None,
password=None,
session=None,
timeout=None,
ratelimit=None,
ratelimit_budget=None):
"""
Python Wrapper for the Zendesk API.
There are several ways to authenticate with the Zendesk API:
* Email and password
* Email and Zendesk API token
* Email and OAuth token
* Existing authenticated Requests Session object.
:param subdomain: your Zendesk subdomain
:param domain: a custom Zendesk domain
:param email: email address
:param token: Zendesk API token
:param oauth_token: OAuth token
:param password: Zendesk password
:param session: existing Requests Session object
:param timeout: global timeout on API requests.
:param ratelimit: user specified rate limit
:param ratelimit_budget: maximum time to spend being rate limited
"""
session = self._init_session(email, token, oauth_token, password,
session)
timeout = timeout or self.DEFAULT_TIMEOUT
config = dict(subdomain=subdomain,
domain=domain,
session=session,
timeout=timeout,
ratelimit=ratelimit,
ratelimit_budget=ratelimit_budget)
self.users = UserApi(config)
self.user_fields = Api(config, object_type='user_field')
self.groups = GroupApi(config)
self.macros = MacroApi(config)
self.organizations = OrganizationApi(config)
self.organization_memberships = OrganizationMembershipApi(config)
self.tickets = TicketApi(config)
self.suspended_tickets = SuspendedTicketApi(
config, object_type='suspended_ticket')
self.search = Api(config,
object_type='results',
endpoint=EndpointFactory('search'))
self.topics = Api(config, object_type='topic')
self.attachments = AttachmentApi(config)
self.brands = Api(config, object_type='brand')
self.job_status = Api(config,
object_type='job_status',
endpoint=EndpointFactory('job_statuses'))
self.tags = Api(config, object_type='tag')
self.satisfaction_ratings = SatisfactionRatingApi(config)
self.sharing_agreements = SharingAgreementAPI(config)
self.activities = Api(config, object_type='activity')
self.group_memberships = GroupMembershipApi(config)
self.end_user = EndUserApi(config)
self.ticket_metrics = Api(config, object_type='ticket_metric')
self.ticket_fields = TicketFieldApi(config, object_type='ticket_field')
self.ticket_forms = Api(config, object_type='ticket_form')
self.ticket_import = TicketImportAPI(config)
self.requests = RequestAPI(config)
self.chats = ChatApi(config, endpoint=EndpointFactory('chats'))
self.views = ViewApi(config)
self.sla_policies = SlaPolicyApi(config)
self.help_center = HelpCentreApi(config)
self.recipient_addresses = RecipientAddressApi(config)
self.nps = NpsApi(config)
def post(self, ticket_id, satisfaction_rating):
payload = self.build_payload(satisfaction_rating)
url = self.api._build_url(EndpointFactory('satisfaction_ratings').create(id=ticket_id))
return self.api._post(url, payload)
def __init__(self,
subdomain=None,
email=None,
token=None,
oauth_token=None,
password=None,
session=None,
timeout=None,
ratelimit_budget=None,
proactive_ratelimit=None,
proactive_ratelimit_request_interval=10,
disable_cache=False):
"""
Python Wrapper for the Zendesk API.
There are several ways to authenticate with the Zendesk API:
* Email and password
* Email and Zendesk API token
* Email and OAuth token
* Existing authenticated Requests Session object.
:param subdomain: your Zendesk subdomain
:param email: email address
:param token: Zendesk API token
:param oauth_token: OAuth token
:param password: Zendesk password
:param session: existing Requests Session object
:param timeout: global timeout on API requests.
:param ratelimit_budget: maximum time to spend being rate limited
:param proactive_ratelimit: user specified rate limit.
:param proactive_ratelimit_request_interval: seconds to wait when over proactive_ratelimit.
:param disable_cache: disable caching of objects
"""
session = self._init_session(email, token, oauth_token, password,
session)
timeout = timeout or self.DEFAULT_TIMEOUT
self.cache = ZenpyCacheManager(disable_cache)
config = dict(subdomain=subdomain,
session=session,
timeout=timeout,
ratelimit=int(proactive_ratelimit)
if proactive_ratelimit is not None else None,
ratelimit_budget=int(ratelimit_budget)
if ratelimit_budget is not None else None,
ratelimit_request_interval=int(
proactive_ratelimit_request_interval),
cache=self.cache)
self.users = UserApi(config)
self.user_fields = Api(config, object_type='user_field')
self.groups = GroupApi(config)
self.macros = MacroApi(config)
self.organizations = OrganizationApi(config)
self.organization_memberships = OrganizationMembershipApi(config)
self.organization_fields = OrganizationFieldsApi(config)
self.tickets = TicketApi(config)
self.suspended_tickets = SuspendedTicketApi(
config, object_type='suspended_ticket')
self.search = Api(config,
object_type='results',
endpoint=EndpointFactory('search'))
self.topics = Api(config, object_type='topic')
self.attachments = AttachmentApi(config)
self.brands = BrandApi(config, object_type='brand')
self.job_status = Api(config,
object_type='job_status',
endpoint=EndpointFactory('job_statuses'))
self.jira_links = JiraLinkApi(config)
self.tags = Api(config, object_type='tag')
self.satisfaction_ratings = SatisfactionRatingApi(config)
self.sharing_agreements = SharingAgreementAPI(config)
self.skips = SkipApi(config)
self.activities = Api(config, object_type='activity')
self.group_memberships = GroupMembershipApi(config)
self.end_user = EndUserApi(config)
self.ticket_metrics = Api(config, object_type='ticket_metric')
self.ticket_metric_events = Api(config,
object_type='ticket_metric_events')
self.ticket_fields = TicketFieldApi(config)
self.ticket_forms = TicketFormApi(config, object_type='ticket_form')
self.ticket_import = TicketImportAPI(config)
self.requests = RequestAPI(config)
self.chats = ChatApi(config, endpoint=EndpointFactory('chats'))
self.views = ViewApi(config)
self.sla_policies = SlaPolicyApi(config)
self.help_center = HelpCentreApi(config)
self.recipient_addresses = RecipientAddressApi(config)
self.nps = NpsApi(config)
self.triggers = TriggerApi(config, object_type='trigger')
self.automations = AutomationApi(config, object_type='automation')
self.dynamic_content = DynamicContentApi(config)
self.targets = TargetApi(config, object_type='target')
self.talk = TalkApi(config)
self.custom_agent_roles = CustomAgentRolesApi(
config, object_type='custom_agent_role')
