class ZendeskConnector(BaseConnection):
def __init__(self, connector):
self.connector = connector
self.settings = frappe.get_doc("Zendesk Settings", None)
if not self.settings.last_user_sync:
frappe.db.set_value("Zendesk Settings", None, "last_user_sync", now_datetime())
if not self.settings.last_org_sync:
frappe.db.set_value("Zendesk Settings", None, "last_org_sync", now_datetime())
self.name_field = 'id'
try:
self.zenpy_client = Zenpy(**{
'email' : self.settings.email,
'token' : self.settings.get_password(fieldname='api_token',raise_exception=False),
'subdomain': self.settings.subdomain
})
except Exception as e:
frappe.log_error(e, 'Zendesk Connection Error')
try:
found = False
if self.settings.org_type_id:
for field in self.zenpy_client.organization_fields():
if field.id == self.settings.org_type_id:
found = True
if found == False:
for field in self.zenpy_client.organization_fields():
if field.key == 'is_supplier' and field.type == 'checkbox':
frappe.db.set_value("Zendesk Settings", "Zendesk Settings", "org_type_id", field.id)
found = True
if found == False:
self.create_custom_field()
else:
for field in self.zenpy_client.organization_fields():
if field.key == 'is_supplier' and field.type == 'checkbox':
frappe.db.set_value("Zendesk Settings", "Zendesk Settings", "org_type_id", field.id)
found = True
if found == False:
self.create_custom_field()
except Exception as e:
frappe.log_error(e, 'Zendesk Setup Error')
def create_custom_field(self, id=None):
custom_field = OrganizationField(type="checkbox", title="Is a supplier", key="is_supplier", raw_title="Is a supplier")
try:
self.zenpy_client.organization_fields.create(custom_field)
except Exception as e:
frappe.log_error(e, 'Zendesk custom field creation error')
def get(self, remote_objectname, fields=None, filters=None, start=0, page_length=10):
search = filters.get('search')
organization_type = filters.get('organization_type')
export_type = filters.get('export_type')
if remote_objectname == 'User':
if export_type == "incremental":
try:
return self.get_incremental_users(search, start, page_length)
except Exception as e:
frappe.log_error(e, 'Zendesk Contact Get Error')
else:
try:
return self.get_users(search, start, page_length)
except Exception as e:
frappe.log_error(e, 'Zendesk Contact Get Error')
if remote_objectname == 'Organization':
if export_type == "incremental":
try:
return self.get_incremental_organizations(search, organization_type, start, page_length)
except Exception as e:
frappe.log_error(e, 'Zendesk Company Get Error')
else:
try:
return self.get_organizations(search, organization_type, start, page_length)
except Exception as e:
frappe.log_error(e, 'Zendesk Company Get Error')
def insert(self, doctype, doc):
if doctype == 'User':
try:
return self.insert_users(doc)
except Exception as e:
return
frappe.log_error("Doc {0}: {1}".format(doc, e), 'Zendesk Contact Insert Error')
if doctype == 'Organization':
try:
return self.insert_organizations(doc)
except Exception as e:
return
frappe.log_error("Doc {0}: {1}".format(doc, e), 'Zendesk Organization Insert Error')
def update(self, doctype, doc, migration_id):
if doctype == 'User':
try:
return self.update_users(doc, migration_id)
except Exception as e:
frappe.log_error("Doc {0}: {1}".format(doc, e), 'Zendesk Contact Update Error')
if doctype == 'Organization':
try:
return self.update_organizations(doc, migration_id)
except Exception as e:
frappe.log_error("Doc {0}: {1}".format(doc, e), 'Zendesk Company Update Error')
def delete(self, doctype, migration_id):
pass
def get_users(self, search, start=0, page_length=100):
users = self.zenpy_client.users()
result = []
for user in users:
result.append(user)
return list(result)
def get_incremental_users(self, search, start=0, page_length=100):
users = self.zenpy_client.users.incremental(start_time=get_datetime(self.settings.last_user_sync))
result = []
for user in users:
result.append(user)
frappe.db.set_value("Zendesk Settings", None, "last_user_sync", now_datetime())
return list(result)
def get_organizations(self, search, organization_type, start=0, page_length=100):
organizations = self.zenpy_client.organizations()
result = []
for org in organizations:
if organization_type == "customer":
if not org.organization_fields["is_supplier"] or org.organization_fields["is_supplier"] == False:
result.append(org)
else:
if org.organization_fields["is_supplier"] == True:
result.append(org)
return list(result)
def get_incremental_organizations(self, search, organization_type, start=0, page_length=100):
organizations = self.zenpy_client.organizations.incremental(start_time=get_datetime(self.settings.last_org_sync))
result = []
for org in organizations:
if organization_type == "customer":
if not org.organization_fields["is_supplier"] or org.organization_fields["is_supplier"] == False:
result.append(org)
else:
if org.organization_fields["is_supplier"] == True:
result.append(org)
if organization_type == "supplier":
frappe.db.set_value("Zendesk Settings", None, "last_org_sync", now_datetime())
return list(result)
def insert_users(self, doc):
user = User(
id=doc.id,
name=doc.name,
email=doc.email,
phone=doc.phone,
organization_id=doc.organization_id
)
created_user = self.zenpy_client.users.create(user)
if hasattr(created_user, "error"):
frappe.log_error("Doc {0}: {1}".format(doc, created_user.description), "Zendesk Contact Insert Response Error")
else:
return {self.name_field: created_user.id}
def insert_organizations(self, doc):
if hasattr(doc, "organization_fields"):
organization = Organization(name=doc.name, organization_fields=doc.organization_fields)
else:
organization = Organization(name=doc.name)
created_organization = self.zenpy_client.organizations.create(organization)
if hasattr(created_organization, "error"):
frappe.log_error("Doc {0}: {1}".format(doc, created_organization.description), "Zendesk Companies Insert Error")
else:
return {self.name_field: created_organization.id}
def update_users(self, doc, migration_id):
user = User(
id=doc.id,
name=doc.name,
email=doc.email,
phone=doc.name,
organization_id=doc.organization_id
)
updated_user = self.zenpy_client.users.create_or_update(user)
if hasattr(updated_user, "error"):
frappe.log_error("Id {0}: {1}".format(migration_id, updated_user.description), "Zendesk Contact Update Error")
else:
return {self.name_field: updated_user.id}
def update_organizations(self, doc, migration_id):
organization = Organization(id=doc.id, name=doc.name, organization_fields=doc.organization_fields)
updated_organization = self.zenpy_client.organizations.update(organization)
if hasattr(updated_organization, "error"):
frappe.log_error("Id {0}: {1}".format(migration_id, updated_organization.description), "Zendesk Company Update Error")
else:
return {self.name_field: updated_organization.id}
class ZendeskMetrics:
def __init__(self, user, token, NoOfdays):
self.creds = {'email': user, 'token': token, 'subdomain': 'qubole'}
self.client = Zenpy(**self.creds)
self.startTime = datetime.datetime.now() - datetime.timedelta(
days=NoOfdays)
self.result_generator = self.client.tickets.incremental(
start_time=self.startTime)
# Create Schema for the table
def CreateSchema(self):
Custom_Field_Names = []
i = 1
SampleInterval = datetime.datetime.now() - datetime.timedelta(days=1)
sample_result = self.client.tickets.incremental(
start_time=SampleInterval)
for ticket in sample_result:
Custom_Fields = ticket.custom_fields
for dictItem in Custom_Fields:
if str(dictItem['id']) not in ("24720303", "22165409",
"22214565", "22165259"):
checkCustomField = str(
dictItem['id']) in Custom_Field_Values
if checkCustomField:
Custom_Field_Names.append(Custom_Field_Values[str(
dictItem['id'])])
else:
Custom_Field_Names.append("New Field " + str(i))
i = i + 1
break
self.Table_Schema = [
'Ticket_Id', 'Ticket_Subject', 'Ticket_Status', 'Assignee',
'Requester', 'Organization', 'Priority'
] + Custom_Field_Names + ['Created_At', 'Last_Updated_At']
return self.Table_Schema
# Convert String to DataTime Object
def ConvertStrToDatetime(self, DateStr):
StripDate = DateStr.replace('T', ' ').replace('Z', '')
#print(StripDate)
self.DateForm = datetime.datetime.strptime(StripDate,
'%Y-%m-%d %H:%M:%S')
#print(DateForm)
return self.DateForm
# Fetch Data using zenpy api
def CollectMetrics(self):
self.All_Tickets = []
for ticket in self.result_generator:
ticket_details = []
try:
ticket_details.append(ticket.id)
except:
ticket_details.append(00000)
try:
ticket_details.append(ticket.subject)
except:
ticket_details.append('Subject Missing')
try:
ticket_details.append(ticket.status)
except:
ticket_details.append('Status Missing')
try:
ticket_details.append(
self.client.users(id=ticket.assignee_id).name)
except:
ticket_details.append('Unassigned')
try:
ticket_details.append(
self.client.users(id=ticket.requester_id).name)
except:
ticket_details.append('Unknown')
try:
ticket_details.append(
self.client.organizations(id=ticket.organization_id).name)
except:
ticket_details.append('Unknown')
try:
ticket_details.append(ticket.priority)
except:
ticket_details.append('Unknown')
# Fetch data from the custom fields
List_custom_Fields = ticket.custom_fields
for dictItem in List_custom_Fields:
if str(dictItem['id']) not in ("24720303", "22165409",
"22214565", "22165259"):
if str(dictItem['id']) == "24720283":
try:
ticket_details.append(int(dictItem['value']))
except:
ticket_details.append(0)
continue
if str(dictItem['value']) == "None":
dictItem['value'] = ""
try:
ticket_details.append(str(dictItem['value']))
except:
ticket_details.append('')
CreatedAtDate = self.ConvertStrToDatetime(ticket.created_at)
try:
ticket_details.append(CreatedAtDate)
except:
ticket_details.append(datetime.datetime(
1971, 1, 1, 0, 0, 0)) # For the missing Created_at date
UpdatedAtDate = self.ConvertStrToDatetime(ticket.updated_at)
try:
ticket_details.append(UpdatedAtDate)
except:
ticket_details.append(datetime.datetime(
1971, 1, 1, 0, 0, 0)) # for the missing Updated_at date
self.All_Tickets.append(ticket_details)
return self.All_Tickets
# This function is to create Pandas DataFrame
def CreatePandasDF(self, All_Tickets, Schema):
df = pd.DataFrame(self.All_Tickets, columns=Schema)
return df
