def re_assignto_none(tname, ticket_number):
try:
LogGenModule.info("Updating Ticket...")
LogGenModule.info("opening INCIDENT table of ServiceNow Client..")
#opens the incident table'
#tname = snow_client.resource(api_path='/table/incident')
#collects the provided data for the updation of ticket
update = {"assigned_to": " "}
LogGenModule.info(
"Updating ticket with the details provided ServiceNow Client..\n "
+ str(update))
updated_value = tname.update(
query={'number': ticket_number},
payload=update) #loads the ticket with provided data
LogGenModule.info("Ticket " + str(updated_value['number']) +
"Updated..")
#assigned_to = updated_value['assigned_to']
#print(assigned_to)
except Exception as e:
LogGenModule.error(e)
def reassign_group(ticket_number,group,status,comments):
try:
LogGenModule.info("Updating Ticket...")
LogGenModule.info("opening INCIDENT table of ServiceNow Client..")
tname = snow_client.resource(api_path='/table/incident')
update = {"assignment_group" : group,'state': status ,'work_notes': comments}
updated_value = tname.update(query={'number': ticket_number}, payload=update)#loads the ticket with provided data
return "done"
LogGenModule.info("Updating ticket with the details provided ServiceNow Client..\n "+str(update))
except Exception as e:
LogGenModule.error(e)
return "not done"
def reassign_group(tname, ticket_number, group):
try:
LogGenModule.info("Updating Ticket...")
LogGenModule.info("opening INCIDENT table of ServiceNow Client..")
update = {"assignment_group": group}
LogGenModule.info(
"Updating ticket with the details provided ServiceNow Client..\n "
+ str(update))
updated_value = tname.update(
query={'number': ticket_number},
payload=update) #loads the ticket with provided data
except Exception as e:
LogGenModule.error(e)
#reassign_group(ticket_number,"Network")
#re_assignto_none(ticket_number)
def update_ticket(ticket_number,status,comments):
try:
LogGenModule.info("Updating Ticket..."+str(ticket_number))
LogGenModule.info("opening INCIDENT table of ServiceNow Client..")
#opens the incident table
snow_client = pysnow.Client(instance=instancename, user=username, password=paswd)
tname = snow_client.resource(api_path='/table/incident')
#collects the provided data for the updation of ticket
update = {'state': status ,'work_notes': comments }
LogGenModule.info("Updating ticket with the details provided ServiceNow Client..\n "+str(update))
updated_value = tname.update(query={'number': ticket_number }, payload=update)#loads the ticket with provided data
LogGenModule.info("Ticket "+str(updated_value['number'])+" Updated..")
status = updated_value['state']
return "done"
LogGenModule.info("Updated Status of the ticket : "+str(status))
except Exception as e:
LogGenModule.error(e)
return "not done"
LogGenModule.info("*******Fetching the Instance Details*******")
with open('./json_files/snow_login.json') as json_data:#collects the data from the input file
data = json.load(json_data)
instancename = data["Instance Details"][0]["instance"]
username = data["Instance Details"][0]["user"]
paswd = data["Instance Details"][0]["password"]
LogGenModule.info("Logging into ServiceNow Client of instance.."+instancename)
#Logs in to the ServiceNow instance
snow_client = pysnow.Client(instance=instancename, user=username, password=paswd)
except Exception as e:
LogGenModule.error(e)
def update_ticket(ticket_number,status,comments):
try:
LogGenModule.info("Updating Ticket..."+str(ticket_number))
LogGenModule.info("opening INCIDENT table of ServiceNow Client..")
#opens the incident table
snow_client = pysnow.Client(instance=instancename, user=username, password=paswd)
tname = snow_client.resource(api_path='/table/incident')
#collects the provided data for the updation of ticket
update = {'state': status ,'work_notes': comments }
LogGenModule.info("Updating ticket with the details provided ServiceNow Client..\n "+str(update))
updated_value = tname.update(query={'number': ticket_number }, payload=update)#loads the ticket with provided data